Dell PowerEdge 1500SC User Manual

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Dell™PowerEdge™1500SCSystemsInstallationandTroubleshooting
Guide
Introduction
Indicators, Messages, and Codes
Finding Software Solutions
Running System Diagnostics
Troubleshooting Your System
Installing System Board Options
Installing Drives
Getting Help
Jumpers and Connectors
Abbreviations and Acronyms
Notes, Notices, Cautions, and Warnings
Information in this document is subject to change without notice.
©2001DellComputerCorporation.Allrightsreserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, PowerEdge, Dell OpenManage, DellWare, Dell Precision, Dimension, Inspiron, OptiPlex, and Latitude are trademarks of Dell Computer
Corporation; Intel is a registered trademark of Intel Corporation; Microsoft, Windows NT, and Windows are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation
disclaims any proprietary interest in trademarks and trade names other than its own.
August 2001
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury.
WARNING: A WARNING indicates a potentially hazardous situation which, if not avoided, may result in severe injury.
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Summary of Contents

Page 1

Dell™PowerEdge™1500SCSystemsInstallationandTroubleshootingGuide Introduction Indicators, Messages, and Codes Finding Software Solutions Runnin

Page 2 - Jumpers and Connectors

connected, defective keyboard, or defective keyboard/mouse controller (defective system board). persists, replace the system board. See "Getting

Page 3 - System-Board Connectors

System Beep Codes When an error that cannot be reported on the monitor occurs during a boot routine, the system may emit a series of beeps that identi

Page 4

Warning Messages A warning message alerts you to a possible problem and asks you to take corrective action before the system continues a task. For exa

Page 5 - Introduction

Back to Contents Page Finding Software Solutions Dell™PowerEdge™1500SCSystemsInstallationandTroubleshootingGuide Installing and Configurin

Page 6 - Bezel Indicators

Back to Contents Page    Table 3-1. IRQ Line Assignment DefaultsIRQ Line Used By/Available IRQ0 Used by the system timer IRQ1 Used by the keyboard

Page 7 - Back-Panel Features

Back to Contents Page Running System Diagnostics Dell™PowerEdge™1500SCSystemsInstallationandTroubleshootingGuide Features of the System Di

Page 8 - Power Supply Indicators

interaction and that do not take a long time to run. Dell recommends that you choose this option first to increase the chance of tracing the source of

Page 9 - System Messages

Select The Select option in the Device Groups menu allows you to choose one or more devices from a particular device group. Three options are display

Page 10

Back to Contents Page Troubleshooting Your System Dell™PowerEdge™1500SCSystemsInstallationandTroubleshootingGuide Safety First—For You and

Page 11 - System Beep Codes

4. Is the monitor working properly? See "Troubleshooting the Video Subsystem." 5. Is the keyboard working properly? See "Trouble

Page 12 - Diagnostics Messages

Back to Contents Page Jumpers and Connectors Dell™PowerEdge™1500SCSystemsInstallationandTroubleshootingGuide Jumpers—AGeneralExplanation

Page 13 - Finding Software Solutions

1. Using the system key, unlock the front bezel. 2. Grasp the bezel by the indentations on each side and pull it slightly away from the chassis to

Page 14

Replacing the Side Cover 1. Check that no tools or parts are left inside the system. 2. Fit the cover over the sides of the chassis, and slide

Page 15 - Running System Diagnostics

4. Replace the front bezel. Checking the Equipment This section provides troubleshooting procedures for equipment that connects directly to the I/O

Page 16 - Device Groups Menu Options

If the system setup is correct, go to step 5. 4. Change the necessary statements in the system setup. If the port problem is confined to a particular

Page 17 - Error Messages

If the problem is resolved, the USB device must be replaced. If the problem is not resolved, see "Getting Help," for instructions on obtaini

Page 18 - Troubleshooting Your System

The hard drive bays provide space for up to six 1-inch SCSI hard drives. These hard drives are connected to a SCSI host adapter on the system board or

Page 19 - Start-Up Routine

Problem l Error message shows problem with the battery l System setup program loses the system configuration information l System date and time wi

Page 20 - Removing the Side Covers

8. Turn on the system including any attached peripherals. 9. Run the Quick Tests in system diagnostics. If the problem still exists, go to step 1

Page 21 - Replacing the Top Cover

If the monitor screen does not remain blank, and the Num Lock, Caps Lock, and Scroll Lock indicators on the keyboard remain on, continue to step 18. 1

Page 22 - Checking the Equipment

If the tests does not complete successfully, see "Getting Help," for instructions on obtaining technical assistance. 13. Repeatsteps7thr

Page 23

System-Board Connectors See Figure6-1 and Table6-1 for the location and description of system board connectors. SCSI Backplane Board Connectors F

Page 24 - Inside the System

l Defective tape drive l Defective tape cartridge l Software or device driver Action 1. Remove the tape that was in use when the problem occurr

Page 25 - Troubleshooting a Wet System

9. If the problem is not resolved, see "Getting Help," for instructions on obtaining technical assistance. Troubleshooting a RAID Control

Page 26

Back to Contents Page Installing System Board Options Dell™PowerEdge™1500SCSystemsInstallationandTroubleshootingGuide Removing the Fan R

Page 27 - Problem

Removing the Fan 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2. Remove the s

Page 28

Removing and Installing the Single Nonredundant Power Supply 1. Remove the front bezel (see "Removing the Front Bezel" in "Troublesho

Page 29 - Troubleshooting a CD Drive

Expansion Cards There are six expansion card slots available. Expansion card slots 1 and 2 reside on the secondary 64-bit/66 MHz bus, card slots 3 and

Page 30 - Troubleshooting Hard Drives

8. Replace the PCI cooling shroud (see "Installing the PCI Cooling Shroud"). 9. Replace the right-side cover (see "Removing the Sid

Page 31

Installing the Microprocessor and Memory Module Cooling Shrouds 1. Lower the microprocessor cooling shroud into the chassis ensuring that the four

Page 32

Table6-2 illustrates several sample memory configurations based on these guidelines. Performing a Memory Upgrade 1. Turn off the system, includi

Page 33 - Replacing the Fan

3. Remove the memory module cooling shroud (see "Removing the Microprocessor and Memory Module Cooling Shrouds"). 4. Locate the memory

Page 34

Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in det

Page 35 - Expansion Cards

Each microprocessor and its associated cache memory are contained in a PGA package that is installed in a ZIF socket on the system board. A second ZIF

Page 36 - Cooling Shrouds

10. Unpack the new microprocessor. If any of the pins on the microprocessor appear bent, see "Getting Help," for instructions on obtain

Page 37 - Adding Memory

 17. Hook the end of the clip without the heat-sink latch to the tab on the edge of the socket. 18. Align the hole in the heat-sink securing cli

Page 38 - Installing Memory Modules

28. Run the system diagnostics to verify that the new microprocessor is operating correctly. See "Running System Diagnostics," for informa

Page 40

Back to Contents Page Installing Drives Dell™PowerEdge™1500SCSystemsInstallationandTroubleshootingGuide Installing Devices in the External

Page 41

Interface Cables Most interface connectors are keyed for correct insertion; that is, a notch or a raised tab on one connector matches a tab or a notc

Page 42

Figure 7-1. Installing a SCSI Hard Drive  4. Insert the hard drive into the drive bay (see Figure7-1). 5. Close the hard drive carrier handle

Page 43 - Replacing the System Battery

6. Remove the metal insert from the drive bay. 7. Slide the new drive into its bay until it snaps securely into place. If necessary, you can a

Page 44

14. Connect the interface cable to the controller connector on the controller card. See the controller card's documentation to identify the c

Page 45 - Installing Drives

Back to Contents Page Introduction Dell™PowerEdge™1500SCSystemsInstallationandTroubleshootingGuide Other Documents You May Need Obtainin

Page 46 - Installing SCSI Hard Drives

Follow these general guidelines when installing a host-adapter expansion card. For specific instructions, see the documentation supplied with the host

Page 47 - Removing a SCSI Hard Drive

Back to Contents Page Getting Help Dell™PowerEdge™1500SCSystemsInstallationandTroubleshootingGuide Help Overview Dell Contact Numbers H

Page 48

[email protected] [email protected] (for Asian/Pacific countries only) l Electronic Information Service [email protected] AutoTech Service Dell's

Page 49 - Installing a Diskette Drive

 Dell Contact Numbers The following table provides country-specific access codes and telephone numbers, websites, and email addresses that you can u

Page 50 - Configuring the Boot Device

Website: http://support.euro.dell.com  E-mail: [email protected]  Belgium (Brussels) International Access Code: 00 Country Code: 32 City

Page 51 - Getting Help

E-mail: [email protected]  France (Paris/Montpellier) International Access Code: 00 Country Code: 33 City Code: (1) (4) Home and Small Business 

Page 52 - Before You Call

or 0088-22-7890 24-Hour Automated Order Service 044556-3801 Customer Care 044556-4240 Home and Small Business Group Sales 044556-3344 Preferred Acc

Page 53 - Dell Contact Numbers

Country Code: 64 Fax 0800441566 Norway (Lysaker) International Access Code: 095 Country Code: 47 Technical Support 67116882 Relational Customer Car

Page 54

Back to Contents Page   Country Code: 41 City Code: 22 Fax 0227990190 Switchboard 0227990101 Website: http://support.euro.dell.com  E-mail: s

Page 55

 

Page 56

Back to Contents Page Indicators, Messages, and Codes Dell™PowerEdge™1500SCSystemsInstallationandTroubleshootingGuide Bezel Indicators F

Page 57

Back to Contents Page Abbreviations and Acronyms Dell™PowerEdge™1500SCSystemsInstallationandTroubleshootingGuide The following list defines

Page 58

central processing unit DAC digital-to-analog converter DAT digital audio tape dB decibel(s) dBA adjusted decibel(s) DC direct current DIMM dual in-li

Page 59

enhanced integrated drive electronics EMI electromagnetic interference EMM expanded memory manager EMS Expanded Memory Specification EPP Enhanced Para

Page 60 - Abbreviations and Acronyms

integrated drive electronics IRQ interrupt request K kilo- (1024) KB kilobyte(s) KB/sec kilobyte(s) per second Kb kilobit(s) Kbps kilobit(s) per secon

Page 61

megabyte(s) Mb megabit(s) Mbps megabit(s) per second MBR master boot record MDA monochrome display adapter MGA monochrome graphics adapter MHz megaher

Page 62

PCMCIA Personal Computer Memory Card International Association PGA pin grid array POST power-on self-test ppm pages per minute PQFP plastic quad flat

Page 63

SDRAM synchronous dynamic random-access memory SIMM single in-line memory module SMB server management bus SNMP Simple Network Management Protocol SRA

Page 64

XMS eXtended Memory Specification Z ZIF zero insertion force Back to Contents Page   

Page 65

Indicators on the front of the system are located on the power supplies, hard drives, and the control panel. The CD and diskette drives have green act

Page 66

Table2-1 lists the drive indicator patterns established by the SCSI backplane firmware. Different patterns are displayed as drive events occur in t

Page 67

System Messages System messages alert you to a possible operating system problem or to a conflict between the software and hardware. Table2-3 lists

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