www.dell.com | support.dell.comDell™ PowerEdge™ 840 SystemsHardware Owner’s Manual
10 About Your System• Updates are sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Always
100 Troubleshooting Your System CAUTION: The cooling fans are hot-pluggable. To maintain proper cooling while the system is on, only replace one fan
Troubleshooting Your System 1019Enter the System Setup program and check the system memory setting. See "Using the System Setup Program" on
102 Troubleshooting Your System6Ensure that the diskette drive interface cable is securely connected to the diskette drive and the system board.7Ensur
Troubleshooting Your System 103Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the compon
104 Troubleshooting Your System6Open the system. See "Opening the System" on page 43. CAUTION: Only trained service technicians are authori
Troubleshooting Your System 105bEnsure that the hard drive has been configured correctly for the RAID. cExit the configuration utility and allow the s
106 Troubleshooting Your System2Enter the System Setup program and verify that the system is configured correctly. See "Using the System Setup Pr
Troubleshooting Your System 1075Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.6Open the system. S
108 Troubleshooting Your System4Check the configuration settings, make any necessary corrections, and restart the system.If the problem is not resolve
Troubleshooting Your System 1095Ensure that each expansion card is firmly seated in its connector. See "Installing an Expansion Card" on pag
About Your System 11Front-Panel Features and IndicatorsFigure 1-1 shows the controls, indicators, and connectors located on the system's front pa
110 Troubleshooting Your System4Ensure that the processor and heat sink are properly installed. See "Installing a Processor" on page 81.5Clo
Running System Diagnostics 111Running the System DiagnosticsIf you experience a problem with your system, run the diagnostics before calling for techn
112 Running System DiagnosticsWhen to Use the System DiagnosticsIf a major component or device in the system does not operate properly, component fail
Running System Diagnostics 113System Diagnostics Testing OptionsClick the testing option in the Main Menu window. Table 5-1 provides a brief explanati
114 Running System Diagnostics
Jumpers and Connectors 115Jumpers and ConnectorsThis section provides specific information about the system jumpers and describes the connectors on th
116 Jumpers and ConnectorsFigure 6-1. System Board Jumpers
Jumpers and Connectors 117Table 6-1. System Board Jumper SettingsJumper Setting DescriptionPASSWD_EN (default) The password feature is enabled.The pas
118 Jumpers and ConnectorsSystem Board ConnectorsSee Figure 6-2 and Table 6-2 for the location and description of the system board connectors. Figure
Jumpers and Connectors 119Table 6-2. System Board ConnectorsItem Connector Description1 RAC_CONN Connector for the remote access controller (RAC)2 SLO
12 About Your SystemTable 1-2. Front-Panel ComponentsItem Component Icon Description1 Power button The power button turns system power off and on. NOT
120 Jumpers and ConnectorsDisabling a Forgotten PasswordThe system's software security features include a system password and a setup password, w
Getting Help 121Getting HelpObtaining Assistance1Complete the procedures in "Troubleshooting Your System" on page 91.2Run the system diagnos
122 Getting Helpwww.dell.com/la (Latin American countries)www.dell.ca (Canada only)• Anonymous file transfer protocol (FTP)ftp.dell.com/Log in as user
Getting Help 123Dell Enterprise Training and CertificationDell Enterprise Training and Certification is available; see www.dell.com/training for more
124 Getting HelpBefore You CallNOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system
Getting Help 125Diagnostics ChecklistName:Date:Address:Phone number:Service Tag (bar code on the back of the computer):Express Service Code:Return Mat
126 Getting HelpContacting DellTo contact Dell electronically, you can access the following websites:• www.dell.com•support.dell.com (support)For spec
Getting Help 127Argentina (Buenos Aires)International Access Code: 00Country Code: 54City Code: 11Website: www.dell.com.arE-mail: la-techsupport@dell.
128 Getting HelpBarbados Website: www.dell.com/bbE-mail: [email protected] Support1-800-534-3142Belgium (Brussels)International Access
Getting Help 129Canada (North York, Ontario)International Access Code: 011Online Order Status: www.dell.ca/ostatusAutoTech (automated Hardware and War
About Your System 13Back-Panel Features and IndicatorsFigure 1-2 shows the connectors located on the system's back panel.Figure 1-2. Back-Panel F
130 Getting HelpChina (Xiamen)Country Code: 86City Code: 592Technical Support website: support.dell.com.cnTechnical Support E-mail: [email protected]
Getting Help 131Costa Rica Website: www.dell.com/crE-mail: [email protected] Supporttoll-free: 800-012-0232Czech Republic (Prague)Inter
132 Getting HelpEl Salvador Website: www.dell.com/ecE-mail: [email protected] Support (Telephonica)toll-free: 8006170Finland (Helsinki)
Getting Help 133Germany (Frankfurt)International Access Code: 00Country Code: 49City Code: 69Website: support.euro.dell.comE-mail: tech_support_centra
134 Getting HelpHong KongInternational Access Code: 001Country Code: 852Website: support.ap.dell.comTechnical Support E-mail: [email protected]
Getting Help 135Ireland (Cherrywood)International Access Code: 00Country Code: 353City Code: 1Website: support.euro.dell.comE-mail: dell_direct_suppor
136 Getting HelpJamaica E-mail: [email protected] Support (dial from within Jamaica only)toll-free: 1-800-326-6061 ortoll-free: 1-800-9
Getting Help 137Korea (Seoul)International Access Code: 001Country Code: 82City Code: 2E-mail: [email protected]: 080-200-3800Support
138 Getting HelpMalaysia (Penang)International Access Code: 00Country Code: 60City Code: 4Website: support.ap.dell.comTechnical Support (Dell Precisio
Getting Help 139Netherlands (Amsterdam)International Access Code: 00Country Code: 31City Code: 20Website: support.euro.dell.com Technical Support for
14 About Your SystemConnecting External DevicesWhen connecting external devices to your system, follow these guidelines:• Most devices must be connect
140 Getting HelpPoland (Warsaw)International Access Code: 011Country Code: 48City Code: 22Website: support.euro.dell.comE-mail: [email protected]
Getting Help 141Singapore (Singapore)International Access Code: 005Country Code: 65NOTE: The phone numbers in this section should be called from withi
142 Getting HelpSpain (Madrid)International Access Code: 00Country Code: 34City Code: 91Website: support.euro.dell.comHome and Small BusinessTechnical
Getting Help 143Tai wanInternational Access Code: 002Country Code: 886Website: support.ap.dell.comE-mail: [email protected] Support (OptiPl
144 Getting HelpU.K. (Bracknell)International Access Code: 00Country Code: 44City Code: 1344Website: support.euro.dell.comE-mail: dell_direct_support@
Getting Help 145U.S.A. (Austin, Texas)International Access Code: 011Country Code: 1Automated Order-Status Servicetoll-free: 1-800-433-9014AutoTech (po
146 Getting HelpU.S. Virgin Islands E-mail: [email protected] Supporttoll-free: 1-877-702-4360Venezuela Website: www.dell.com/veE-mail:
Glossary 147GlossaryThis section defines or identifies technical terms, abbreviations, and acronyms used in your system documents.A — Ampere(s).AC — A
148 Glossarycm — Centimeter(s).cmos — Complementary metal-oxide semiconductor.component — As they relate to DMI, components include operating systems,
Glossary 149expansion-card connector — A connector on the system board or riser board for plugging in an expansion card.F — Fahrenheit.FAT — File allo
About Your System 15Diagnostics Indicator CodesFour diagnostic indicator lights are located behind the bezel on the I/O control panel. To access the l
150 GlossaryKBps — Kilobyte(s) per second.key combination — A command requiring you to press multiple keys at the same time (for example, <Ctrl>
Glossary 151NVRAM — Nonvolatile random-access memory. Memory that does not lose its contents when you turn off your system. NVRAM is used for maintain
152 GlossaryROMB — RAID on motherboard.rpm — Revolutions per minute.RTC — Real-time clock.SAS — Serial-attached SCSI.SATA — Serial Advanced Technology
Glossary 153UNIX — Universal Internet Exchange. UNIX, the precursor to Linux, is an operating system written in the C programming language.uplink port
154 Glossary
Index 155IndexNumbers5.25-inch drivesinstalling, 50Aalert messages, 28asset tag, 33Bbatteriestroubleshooting, 98batteryremoving and replacing, 83troub
156 Index156 Indexfans (continued)installing, 67-68removing, 66-67featuresback-panel, 13front-panel, 11front-panel drive insertsinstalling, 46removing
Index 157optionsCPU setup, 33integrated devices, 34system security, 35system setup, 30Ppassworddisabling, 120password featuressetup, 37system, 37passw
158 Index158 Indextroubleshooting (continued)cooling fans, 99damaged system, 97diskette drive, 101expansion card, 108external connections, 96hard driv
16 About Your SystemPossible USB failure. See "Troubleshooting a USB Device" on page 95.No memory modules detected.See ""Troublesh
About Your System 17Hard-Drive Indicator CodesIf an optional SAS backplane is installed in the system, two indicators on each of the hard-drive carrie
18 About Your SystemTable 1-5 lists the drive indicator patterns. Different patterns are displayed as drive events occur in the system. For example, i
About Your System 19Attempting to update Remote Configuration. Please wait...Remote Configuration is in progress.Wait until the process is complete.B
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates
20 About Your SystemDrive not ready Diskette missing or improperly inserted in diskette drive.Reinsert or replace the diskette.Error: Incorrect memory
About Your System 21Keyboard data line failureKeyboard failureKeyboard stuck key failureLoose or improperly connected keyboard cable; faulty keyboard;
22 About Your SystemNo boot device available Faulty or missing diskette drive, optical drive, or hard drive.Check the Integrated Devices configuration
About Your System 23Plug & Play Configuration ErrorError encountered in initializing PCI device; faulty system board.Install the NVRAM_CLR jumper
24 About Your SystemSATA Port n hard disk not foundSATA hard drive not connected to port n.Ensure that the hard-drive cable is properly connected. See
About Your System 25Time-of-day not set - please run SETUP programIncorrect Time or Date settings; faulty system battery.Check the Time and Date setti
26 About Your SystemSystem Beep CodesIf an error that cannot be reported on the screen occurs during POST, the system may emit a series of beeps that
About Your System 273-1-1 Slave DMA-register failure Faulty system board. See "Getting Help" on page 121.3-1-2 Master DMA-register failure3-
28 About Your SystemWarning MessagesA warning message alerts you to a possible problem and prompts you to respond before the system continues a task.
Using the System Setup Program 29Using the System Setup ProgramAfter you set up your system, run the System Setup program to familiarize yourself with
Contents 3Contents1 About Your System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Other Information You May Need . . . . . . . . . . .
30 Using the System Setup Program NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the
Using the System Setup Program 31Figure 2-1. Main System Setup Program ScreenTable 2-2 lists the options and descriptions for the information fields t
32 Using the System Setup ProgramTable 2-2. System Setup Program OptionsOption DescriptionSystem Time Resets the time on the system's internal cl
Using the System Setup Program 33CPU Information ScreensTable 2-3 lists the options and descriptions for the information fields that appear on the CPU
34 Using the System Setup ProgramIntegrated Devices ScreenTable 2-4 lists the options and descriptions for the information fields that appear on the I
Using the System Setup Program 35Console Redirection ScreenTable 2-5 lists the options and descriptions for the information fields that appear on the
36 Using the System Setup ProgramTable 2-6. System Security Screen OptionsOption DescriptionSystem Password Displays the current status of your system
Using the System Setup Program 37Exit ScreenAfter you press <Esc> to exit the System Setup program, the Exit screen displays the following optio
38 Using the System Setup Program3Type your new system password. You can use up to 32 characters in your password.As you press each character key (or
Using the System Setup Program 39Even after you shut down and restart the system, the error message continues to be displayed until the correct passwo
4 ContentsSystem and Setup Password Features. . . . . . . . . . . . . . . . . . . . . . 37Using the System Password . . . . . . . . . . . . . . . .
40 Using the System Setup ProgramOperating With a Setup Password EnabledIf Setup Password is set to Enabled, you must enter the correct setup password
Installing System Components 41Installing System ComponentsThis section describes how to install the following system components:• Diskette drive• Opt
42 Installing System ComponentsInside the SystemIn Figure 3-1, the system cover is opened and the front bezel removed to provide an interior view of t
Installing System Components 43Opening the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any
44 Installing System ComponentsRemoving the Cover CAUTION: Only trained service technicians are authorized to remove the system cover and access any
Installing System Components 45Before you install a 5.25-inch drive in an empty external drive bay, you must first remove both front-panel drive inser
46 Installing System ComponentsFigure 3-4. Removing the Front-Panel Drive InsertsInstalling the Front-Panel Drive Inserts CAUTION: Only trained servi
Installing System Components 47Closing the SystemReplacing the Cover1Ensure that all cables are connected, and fold cables out of the way.2Ensure that
48 Installing System ComponentsDC Power CablesEach drive must connect to a DC power cable from the system power supply. These power cables are used fo
Installing System Components 49Figure 3-5. Removing or Installing a Diskette DriveOptical or Tape DrivesAn optical drive is standard in the first exte
Contents 5Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Removing the Cooling Shroud . . . . . . . . . . . . .
50 Installing System ComponentsInstalling an Optical or Tape Drive CAUTION: Only trained service technicians are authorized to remove the system cove
Installing System Components 51Figure 3-6. Installing or Removing an Optical or Tape Drive7If a controller card was supplied with the drive, install t
52 Installing System ComponentsIf you are installing a SCSI device in the second drive bay (such as a tape backup device), connect the interface cable
Installing System Components 5314Test the drive.If you installed an IDE device, run the IDE devices tests in the system diagnostics to determine wheth
54 Installing System ComponentsConfiguring the Boot DriveThe drive or device from which the system boots is determined by the boot order specified in
Installing System Components 55Figure 3-8. Installing or Removing a Hard DriveInstalling a Hard Drive in the Drive Bay NOTE: Hot-plug capability is s
56 Installing System Components2Install the hard drive in the hard-drive bay:aSlide the drive into the drive bay with the back of the drive toward the
Installing System Components 57Figure 3-9. Connecting SATA Hard Drives to the Integrated Drive Controller1 SATA hard drive (up to four) 2 SATA interfa
58 Installing System ComponentsFigure 3-10. Connecting SATA Drives to a SAS Controller Card (SAS backplane not installed)6Ensure that all cables are f
Installing System Components 5912Run the hard drive tests in the system diagnostics to determine whether the drive operates properly. See "Runnin
6 Contents4 Troubleshooting Your System . . . . . . . . . . . . . . . . . . . . . 91Safety First—For You and Your System . . . . . . . . . . . . .
60 Installing System ComponentsFigure 3-11. Removing or Installing a SCSI Hard-Drive CarrierInstalling an Hard Drive in the Lever-Release Drive Carrie
Installing System Components 619Run the SAS controllers tests and the hard-drive tests in the system diagnostics. See "Running the System Diagnos
62 Installing System ComponentsFigure 3-12. Installing the SAS Backplane Board5Connect the power cable connector P3 to the power connector on the SAS
Installing System Components 6312Install the hard drives into the hard-drive bay. See Figure 3-11.13Reconnect the system to its electrical outlet and
64 Installing System ComponentsRemoving a Hot-Plug SAS or SATA Hard Drive NOTICE: Not all operating systems support hot-plug drive installation. See
Installing System Components 65Figure 3-14. Removing the Cooling ShroudInstalling the Cooling Shroud1Ensure that no tools or loose parts are left insi
66 Installing System ComponentsRemoving the Front System Fan CAUTION: Only trained service technicians are authorized to remove the system cover and
Installing System Components 674Squeeze the two release tabs on the top of the fan assembly and lift the fan assembly away from the system. See Figure
68 Installing System ComponentsFigure 3-16. Removing the Back System FanInstalling the Back System Fan CAUTION: Only trained service technicians are
Installing System Components 695Stand the system upright.6Reconnect the system to its electrical outlet and turn the system on, including any attached
Contents 75 Running the System Diagnostics . . . . . . . . . . . . . . . . . . 111Using Dell PowerEdge Diagnostics . . . . . . . . . . . . . . . . .
70 Installing System ComponentsFigure 3-17. Removing the Power Supply6Slide the power supply toward the front of the system, and then lift the power s
Installing System Components 714Connect the DC power cables to the following components:• POWER CONN connector on the backplane board (if applicable)•
72 Installing System ComponentsFigure 3-18. Expansion SlotsInstalling an Expansion Card CAUTION: Only trained service technicians are authorized to r
Installing System Components 736Connect any cables that should be attached to the card.See the documentation that accompanied the card for information
74 Installing System Components4Remove the expansion card (see Figure 3-19):aRemove the screw that secures the expansion-card bracket to the back pane
Installing System Components 75Replacing the SAS Controller Card Battery1Disconnect the battery cable from the SAS controller card.Figure 3-20. Replac
76 Installing System ComponentsMemoryYou can upgrade your system memory to a maximum of 8 GB by installing combinations of 512-MB, 1-GB, and 2-GB unbu
Installing System Components 772Open the system. See "Opening the System" on page 43.3Locate the memory module sockets. See "System Boa
78 Installing System Components11(Optional) Press <F2> to enter the System Setup program, and check the System Memory setting on the main System
Installing System Components 79Removing the Processor CAUTION: Only trained service technicians are authorized to remove the system cover and access
8 ContentsGlossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147Index. . . . . . . . . . . . . . . . . . . . . . .
80 Installing System ComponentsFigure 3-22. Removing the Heat Sink1 heat sink 2 securing clips (2)21
Installing System Components 815Press down on the processor socket release lever, then pull the release lever upward to the fully open position. See F
82 Installing System Components NOTICE: You must position the processor correctly in the socket to avoid damaging the processor and the system board
Installing System Components 8319Run the system diagnostics to verify that the new processor is operating correctly.See "Running the System Diagn
84 Installing System Components4Remove the system battery. See "System Board Connectors" on page 118 for the battery socket location on the
Installing System Components 85Front I/O Panel (Service-Only Parts Procedure)Removing the Control Panel Assembly and Chassis-Intrusion Switch CAUTION
86 Installing System ComponentsFigure 3-25. Removing the Control Panel Assembly1 assembly cable guide bracket 2 chassis floor 3 control panel assembly
Installing System Components 87Installing the Control Panel Assembly1Insert the control panel assembly cable and chassis-intrusion switch through the
88 Installing System Components8Disconnect the power cable(s) connected to the hard drives in the drive bay, or to the optional SAS backplane.9Remove
Installing System Components 89Figure 3-26. Removing the System BoardInstalling the System Board1Unpack the new system board.2Ensure that the system b
About Your System 9About Your SystemThis section describes the physical, firmware, and software interface features that provide and ensure the essenti
90 Installing System Components9Connect the following cables to the system board. See "System Board Connectors" on page 118.• Optical-drive
Troubleshooting Your System 91Troubleshooting Your SystemSafety First—For You and Your SystemTo perform certain procedures in this document, you must
92 Troubleshooting Your SystemChecking the EquipmentThis section provides troubleshooting procedures for external devices attached to the system, such
Troubleshooting Your System 93Action1Check the system and power connections to the monitor.2Determine whether the system has an expansion card with a
94 Troubleshooting Your System2Examine the mouse and its cable for signs of damage.If the mouse is not damaged, go to step 4.If the mouse is damaged,
Troubleshooting Your System 954Turn on the system and the serial device.If the problem is resolved, replace the serial device. See "Getting Help&
96 Troubleshooting Your System2Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 14.• If the link indi
Troubleshooting Your System 975Close the system. See "Closing the System" on page 47.6Reconnect the system to the electrical outlet, and tur
98 Troubleshooting Your SystemTroubleshooting the System Battery Problem• System message indicates a problem with the battery.• System Setup program l
Troubleshooting Your System 994Ensure that the power supply is properly installed by removing and reinstalling it. See "Power Supply" on pag
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