Dell POWEREDGE 840 User Manual

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Summary of Contents

Page 1 - Hardware Owner’s Manual

www.dell.com | support.dell.comDell™ PowerEdge™ 840 SystemsHardware Owner’s Manual

Page 2 - Notes, Notices, and Cautions

10 About Your System• Updates are sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Always

Page 3 - Contents

100 Troubleshooting Your System CAUTION: The cooling fans are hot-pluggable. To maintain proper cooling while the system is on, only replace one fan

Page 4 - 4 Contents

Troubleshooting Your System 1019Enter the System Setup program and check the system memory setting. See "Using the System Setup Program" on

Page 5

102 Troubleshooting Your System6Ensure that the diskette drive interface cable is securely connected to the diskette drive and the system board.7Ensur

Page 6 - 6 Contents

Troubleshooting Your System 103Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the compon

Page 7

104 Troubleshooting Your System6Open the system. See "Opening the System" on page 43. CAUTION: Only trained service technicians are authori

Page 8 - 8 Contents

Troubleshooting Your System 105bEnsure that the hard drive has been configured correctly for the RAID. cExit the configuration utility and allow the s

Page 9 - About Your System

106 Troubleshooting Your System2Enter the System Setup program and verify that the system is configured correctly. See "Using the System Setup Pr

Page 10

Troubleshooting Your System 1075Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.6Open the system. S

Page 11

108 Troubleshooting Your System4Check the configuration settings, make any necessary corrections, and restart the system.If the problem is not resolve

Page 12 - 12 About Your System

Troubleshooting Your System 1095Ensure that each expansion card is firmly seated in its connector. See "Installing an Expansion Card" on pag

Page 13

About Your System 11Front-Panel Features and IndicatorsFigure 1-1 shows the controls, indicators, and connectors located on the system's front pa

Page 14 - NIC Indicator Codes

110 Troubleshooting Your System4Ensure that the processor and heat sink are properly installed. See "Installing a Processor" on page 81.5Clo

Page 15 - Diagnostics Indicator Codes

Running System Diagnostics 111Running the System DiagnosticsIf you experience a problem with your system, run the diagnostics before calling for techn

Page 16 - = yellow

112 Running System DiagnosticsWhen to Use the System DiagnosticsIf a major component or device in the system does not operate properly, component fail

Page 17 - Hard-Drive Indicator Codes

Running System Diagnostics 113System Diagnostics Testing OptionsClick the testing option in the Main Menu window. Table 5-1 provides a brief explanati

Page 18 - System Messages

114 Running System Diagnostics

Page 19

Jumpers and Connectors 115Jumpers and ConnectorsThis section provides specific information about the system jumpers and describes the connectors on th

Page 20 - 20 About Your System

116 Jumpers and ConnectorsFigure 6-1. System Board Jumpers

Page 21

Jumpers and Connectors 117Table 6-1. System Board Jumper SettingsJumper Setting DescriptionPASSWD_EN (default) The password feature is enabled.The pas

Page 22 - 22 About Your System

118 Jumpers and ConnectorsSystem Board ConnectorsSee Figure 6-2 and Table 6-2 for the location and description of the system board connectors. Figure

Page 23

Jumpers and Connectors 119Table 6-2. System Board ConnectorsItem Connector Description1 RAC_CONN Connector for the remote access controller (RAC)2 SLO

Page 24 - 24 About Your System

12 About Your SystemTable 1-2. Front-Panel ComponentsItem Component Icon Description1 Power button The power button turns system power off and on. NOT

Page 25

120 Jumpers and ConnectorsDisabling a Forgotten PasswordThe system's software security features include a system password and a setup password, w

Page 26 - System Beep Codes

Getting Help 121Getting HelpObtaining Assistance1Complete the procedures in "Troubleshooting Your System" on page 91.2Run the system diagnos

Page 27

122 Getting Helpwww.dell.com/la (Latin American countries)www.dell.ca (Canada only)• Anonymous file transfer protocol (FTP)ftp.dell.com/Log in as user

Page 28 - Alert Messages

Getting Help 123Dell Enterprise Training and CertificationDell Enterprise Training and Certification is available; see www.dell.com/training for more

Page 29 - Responding to Error Messages

124 Getting HelpBefore You CallNOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system

Page 30 - System Setup Options

Getting Help 125Diagnostics ChecklistName:Date:Address:Phone number:Service Tag (bar code on the back of the computer):Express Service Code:Return Mat

Page 31 - Setup program screen

126 Getting HelpContacting DellTo contact Dell electronically, you can access the following websites:• www.dell.com•support.dell.com (support)For spec

Page 32

Getting Help 127Argentina (Buenos Aires)International Access Code: 00Country Code: 54City Code: 11Website: www.dell.com.arE-mail: la-techsupport@dell.

Page 33 - CPU Information Screens

128 Getting HelpBarbados Website: www.dell.com/bbE-mail: [email protected] Support1-800-534-3142Belgium (Brussels)International Access

Page 34 - Integrated Devices Screen

Getting Help 129Canada (North York, Ontario)International Access Code: 011Online Order Status: www.dell.ca/ostatusAutoTech (automated Hardware and War

Page 35 - System Security Screen

About Your System 13Back-Panel Features and IndicatorsFigure 1-2 shows the connectors located on the system's back panel.Figure 1-2. Back-Panel F

Page 36

130 Getting HelpChina (Xiamen)Country Code: 86City Code: 592Technical Support website: support.dell.com.cnTechnical Support E-mail: [email protected]

Page 37 - Using the System Password

Getting Help 131Costa Rica Website: www.dell.com/crE-mail: [email protected] Supporttoll-free: 800-012-0232Czech Republic (Prague)Inter

Page 38

132 Getting HelpEl Salvador Website: www.dell.com/ecE-mail: [email protected] Support (Telephonica)toll-free: 8006170Finland (Helsinki)

Page 39 - Using the Setup Password

Getting Help 133Germany (Frankfurt)International Access Code: 00Country Code: 49City Code: 69Website: support.euro.dell.comE-mail: tech_support_centra

Page 40

134 Getting HelpHong KongInternational Access Code: 001Country Code: 852Website: support.ap.dell.comTechnical Support E-mail: [email protected]

Page 41 - Installing System Components

Getting Help 135Ireland (Cherrywood)International Access Code: 00Country Code: 353City Code: 1Website: support.euro.dell.comE-mail: dell_direct_suppor

Page 42 - Inside the System

136 Getting HelpJamaica E-mail: [email protected] Support (dial from within Jamaica only)toll-free: 1-800-326-6061 ortoll-free: 1-800-9

Page 43 - Opening the System

Getting Help 137Korea (Seoul)International Access Code: 001Country Code: 82City Code: 2E-mail: [email protected]: 080-200-3800Support

Page 44 - Front-Panel Drive Inserts

138 Getting HelpMalaysia (Penang)International Access Code: 00Country Code: 60City Code: 4Website: support.ap.dell.comTechnical Support (Dell Precisio

Page 45

Getting Help 139Netherlands (Amsterdam)International Access Code: 00Country Code: 31City Code: 20Website: support.euro.dell.com Technical Support for

Page 46

14 About Your SystemConnecting External DevicesWhen connecting external devices to your system, follow these guidelines:• Most devices must be connect

Page 47 - Connecting Drives

140 Getting HelpPoland (Warsaw)International Access Code: 011Country Code: 48City Code: 22Website: support.euro.dell.comE-mail: [email protected]

Page 48 - Diskette Drive

Getting Help 141Singapore (Singapore)International Access Code: 005Country Code: 65NOTE: The phone numbers in this section should be called from withi

Page 49 - Optical or Tape Drives

142 Getting HelpSpain (Madrid)International Access Code: 00Country Code: 34City Code: 91Website: support.euro.dell.comHome and Small BusinessTechnical

Page 50

Getting Help 143Tai wanInternational Access Code: 002Country Code: 886Website: support.ap.dell.comE-mail: [email protected] Support (OptiPl

Page 51

144 Getting HelpU.K. (Bracknell)International Access Code: 00Country Code: 44City Code: 1344Website: support.euro.dell.comE-mail: dell_direct_support@

Page 52

Getting Help 145U.S.A. (Austin, Texas)International Access Code: 011Country Code: 1Automated Order-Status Servicetoll-free: 1-800-433-9014AutoTech (po

Page 53 - Hard Drives

146 Getting HelpU.S. Virgin Islands E-mail: [email protected] Supporttoll-free: 1-877-702-4360Venezuela Website: www.dell.com/veE-mail:

Page 54 - Configuring the Boot Drive

Glossary 147GlossaryThis section defines or identifies technical terms, abbreviations, and acronyms used in your system documents.A — Ampere(s).AC — A

Page 55

148 Glossarycm — Centimeter(s).cmos — Complementary metal-oxide semiconductor.component — As they relate to DMI, components include operating systems,

Page 56

Glossary 149expansion-card connector — A connector on the system board or riser board for plugging in an expansion card.F — Fahrenheit.FAT — File allo

Page 57

About Your System 15Diagnostics Indicator CodesFour diagnostic indicator lights are located behind the bezel on the I/O control panel. To access the l

Page 58

150 GlossaryKBps — Kilobyte(s) per second.key combination — A command requiring you to press multiple keys at the same time (for example, <Ctrl>

Page 59

Glossary 151NVRAM — Nonvolatile random-access memory. Memory that does not lose its contents when you turn off your system. NVRAM is used for maintain

Page 60

152 GlossaryROMB — RAID on motherboard.rpm — Revolutions per minute.RTC — Real-time clock.SAS — Serial-attached SCSI.SATA — Serial Advanced Technology

Page 61

Glossary 153UNIX — Universal Internet Exchange. UNIX, the precursor to Linux, is an operating system written in the C programming language.uplink port

Page 62

154 Glossary

Page 63

Index 155IndexNumbers5.25-inch drivesinstalling, 50Aalert messages, 28asset tag, 33Bbatteriestroubleshooting, 98batteryremoving and replacing, 83troub

Page 64 - Cooling Shroud

156 Index156 Indexfans (continued)installing, 67-68removing, 66-67featuresback-panel, 13front-panel, 11front-panel drive insertsinstalling, 46removing

Page 65 - Cooling Fans

Index 157optionsCPU setup, 33integrated devices, 34system security, 35system setup, 30Ppassworddisabling, 120password featuressetup, 37system, 37passw

Page 66 - Removing the Front System Fan

158 Index158 Indextroubleshooting (continued)cooling fans, 99damaged system, 97diskette drive, 101expansion card, 108external connections, 96hard driv

Page 67 - Removing the Back System Fan

16 About Your SystemPossible USB failure. See "Troubleshooting a USB Device" on page 95.No memory modules detected.See ""Troublesh

Page 68

About Your System 17Hard-Drive Indicator CodesIf an optional SAS backplane is installed in the system, two indicators on each of the hard-drive carrie

Page 69 - Power Supply

18 About Your SystemTable 1-5 lists the drive indicator patterns. Different patterns are displayed as drive events occur in the system. For example, i

Page 70 - Replacing the Power Supply

About Your System 19Attempting to update Remote Configuration. Please wait...Remote Configuration is in progress.Wait until the process is complete.B

Page 71 - Expansion Cards

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates

Page 72 - Installing an Expansion Card

20 About Your SystemDrive not ready Diskette missing or improperly inserted in diskette drive.Reinsert or replace the diskette.Error: Incorrect memory

Page 73 - Removing an Expansion Card

About Your System 21Keyboard data line failureKeyboard failureKeyboard stuck key failureLoose or improperly connected keyboard cable; faulty keyboard;

Page 74

22 About Your SystemNo boot device available Faulty or missing diskette drive, optical drive, or hard drive.Check the Integrated Devices configuration

Page 75

About Your System 23Plug & Play Configuration ErrorError encountered in initializing PCI device; faulty system board.Install the NVRAM_CLR jumper

Page 76 - Installing Memory Modules

24 About Your SystemSATA Port n hard disk not foundSATA hard drive not connected to port n.Ensure that the hard-drive cable is properly connected. See

Page 77

About Your System 25Time-of-day not set - please run SETUP programIncorrect Time or Date settings; faulty system battery.Check the Time and Date setti

Page 78 - Microprocessor

26 About Your SystemSystem Beep CodesIf an error that cannot be reported on the screen occurs during POST, the system may emit a series of beeps that

Page 79 - Removing the Processor

About Your System 273-1-1 Slave DMA-register failure Faulty system board. See "Getting Help" on page 121.3-1-2 Master DMA-register failure3-

Page 80

28 About Your SystemWarning MessagesA warning message alerts you to a possible problem and prompts you to respond before the system continues a task.

Page 81 - Installing a Processor

Using the System Setup Program 29Using the System Setup ProgramAfter you set up your system, run the System Setup program to familiarize yourself with

Page 82

Contents 3Contents1 About Your System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Other Information You May Need . . . . . . . . . . .

Page 83 - System Battery

30 Using the System Setup Program NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the

Page 84

Using the System Setup Program 31Figure 2-1. Main System Setup Program ScreenTable 2-2 lists the options and descriptions for the information fields t

Page 85

32 Using the System Setup ProgramTable 2-2. System Setup Program OptionsOption DescriptionSystem Time Resets the time on the system's internal cl

Page 86

Using the System Setup Program 33CPU Information ScreensTable 2-3 lists the options and descriptions for the information fields that appear on the CPU

Page 87 - Removing the System Board

34 Using the System Setup ProgramIntegrated Devices ScreenTable 2-4 lists the options and descriptions for the information fields that appear on the I

Page 88

Using the System Setup Program 35Console Redirection ScreenTable 2-5 lists the options and descriptions for the information fields that appear on the

Page 89 - Installing the System Board

36 Using the System Setup ProgramTable 2-6. System Security Screen OptionsOption DescriptionSystem Password Displays the current status of your system

Page 90

Using the System Setup Program 37Exit ScreenAfter you press <Esc> to exit the System Setup program, the Exit screen displays the following optio

Page 91

38 Using the System Setup Program3Type your new system password. You can use up to 32 characters in your password.As you press each character key (or

Page 92 - Checking the Equipment

Using the System Setup Program 39Even after you shut down and restart the system, the error message continues to be displayed until the correct passwo

Page 93 - Troubleshooting the Keyboard

4 ContentsSystem and Setup Password Features. . . . . . . . . . . . . . . . . . . . . . 37Using the System Password . . . . . . . . . . . . . . . .

Page 94

40 Using the System Setup ProgramOperating With a Setup Password EnabledIf Setup Password is set to Enabled, you must enter the correct setup password

Page 95 - Troubleshooting a NIC

Installing System Components 41Installing System ComponentsThis section describes how to install the following system components:• Diskette drive• Opt

Page 96 - Troubleshooting a Wet System

42 Installing System ComponentsInside the SystemIn Figure 3-1, the system cover is opened and the front bezel removed to provide an interior view of t

Page 97

Installing System Components 43Opening the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any

Page 98

44 Installing System ComponentsRemoving the Cover CAUTION: Only trained service technicians are authorized to remove the system cover and access any

Page 99 - Troubleshooting a Fan

Installing System Components 45Before you install a 5.25-inch drive in an empty external drive bay, you must first remove both front-panel drive inser

Page 100 - Troubleshooting System Memory

46 Installing System ComponentsFigure 3-4. Removing the Front-Panel Drive InsertsInstalling the Front-Panel Drive Inserts CAUTION: Only trained servi

Page 101

Installing System Components 47Closing the SystemReplacing the Cover1Ensure that all cables are connected, and fold cables out of the way.2Ensure that

Page 102 - Troubleshooting Your System

48 Installing System ComponentsDC Power CablesEach drive must connect to a DC power cable from the system power supply. These power cables are used fo

Page 103

Installing System Components 49Figure 3-5. Removing or Installing a Diskette DriveOptical or Tape DrivesAn optical drive is standard in the first exte

Page 104 - Troubleshooting a Hard Drive

Contents 5Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Removing the Cooling Shroud . . . . . . . . . . . . .

Page 105

50 Installing System ComponentsInstalling an Optical or Tape Drive CAUTION: Only trained service technicians are authorized to remove the system cove

Page 106

Installing System Components 51Figure 3-6. Installing or Removing an Optical or Tape Drive7If a controller card was supplied with the drive, install t

Page 107

52 Installing System ComponentsIf you are installing a SCSI device in the second drive bay (such as a tape backup device), connect the interface cable

Page 108

Installing System Components 5314Test the drive.If you installed an IDE device, run the IDE devices tests in the system diagnostics to determine wheth

Page 109

54 Installing System ComponentsConfiguring the Boot DriveThe drive or device from which the system boots is determined by the boot order specified in

Page 110

Installing System Components 55Figure 3-8. Installing or Removing a Hard DriveInstalling a Hard Drive in the Drive Bay NOTE: Hot-plug capability is s

Page 111 - System Diagnostics Features

56 Installing System Components2Install the hard drive in the hard-drive bay:aSlide the drive into the drive bay with the back of the drive toward the

Page 112 - From Removable Bootable Media

Installing System Components 57Figure 3-9. Connecting SATA Hard Drives to the Integrated Drive Controller1 SATA hard drive (up to four) 2 SATA interfa

Page 113 - Using the Custom Test Options

58 Installing System ComponentsFigure 3-10. Connecting SATA Drives to a SAS Controller Card (SAS backplane not installed)6Ensure that all cables are f

Page 114 - Running System Diagnostics

Installing System Components 5912Run the hard drive tests in the system diagnostics to determine whether the drive operates properly. See "Runnin

Page 115 - Jumpers and Connectors

6 Contents4 Troubleshooting Your System . . . . . . . . . . . . . . . . . . . . . 91Safety First—For You and Your System . . . . . . . . . . . . .

Page 116 - 116 Jumpers and Connectors

60 Installing System ComponentsFigure 3-11. Removing or Installing a SCSI Hard-Drive CarrierInstalling an Hard Drive in the Lever-Release Drive Carrie

Page 117

Installing System Components 619Run the SAS controllers tests and the hard-drive tests in the system diagnostics. See "Running the System Diagnos

Page 118 - System Board Connectors

62 Installing System ComponentsFigure 3-12. Installing the SAS Backplane Board5Connect the power cable connector P3 to the power connector on the SAS

Page 119

Installing System Components 6312Install the hard drives into the hard-drive bay. See Figure 3-11.13Reconnect the system to its electrical outlet and

Page 120

64 Installing System ComponentsRemoving a Hot-Plug SAS or SATA Hard Drive NOTICE: Not all operating systems support hot-plug drive installation. See

Page 121 - Getting Help

Installing System Components 65Figure 3-14. Removing the Cooling ShroudInstalling the Cooling Shroud1Ensure that no tools or loose parts are left insi

Page 122 - Support Service

66 Installing System ComponentsRemoving the Front System Fan CAUTION: Only trained service technicians are authorized to remove the system cover and

Page 123 - Product Information

Installing System Components 674Squeeze the two release tabs on the top of the fan assembly and lift the fan assembly away from the system. See Figure

Page 124 - Before You Call

68 Installing System ComponentsFigure 3-16. Removing the Back System FanInstalling the Back System Fan CAUTION: Only trained service technicians are

Page 125

Installing System Components 695Stand the system upright.6Reconnect the system to its electrical outlet and turn the system on, including any attached

Page 126 - Contacting Dell

Contents 75 Running the System Diagnostics . . . . . . . . . . . . . . . . . . 111Using Dell PowerEdge Diagnostics . . . . . . . . . . . . . . . . .

Page 127

70 Installing System ComponentsFigure 3-17. Removing the Power Supply6Slide the power supply toward the front of the system, and then lift the power s

Page 128 - 128 Getting Help

Installing System Components 714Connect the DC power cables to the following components:• POWER CONN connector on the backplane board (if applicable)•

Page 129

72 Installing System ComponentsFigure 3-18. Expansion SlotsInstalling an Expansion Card CAUTION: Only trained service technicians are authorized to r

Page 130 - 130 Getting Help

Installing System Components 736Connect any cables that should be attached to the card.See the documentation that accompanied the card for information

Page 131

74 Installing System Components4Remove the expansion card (see Figure 3-19):aRemove the screw that secures the expansion-card bracket to the back pane

Page 132 - 132 Getting Help

Installing System Components 75Replacing the SAS Controller Card Battery1Disconnect the battery cable from the SAS controller card.Figure 3-20. Replac

Page 133

76 Installing System ComponentsMemoryYou can upgrade your system memory to a maximum of 8 GB by installing combinations of 512-MB, 1-GB, and 2-GB unbu

Page 134 - 134 Getting Help

Installing System Components 772Open the system. See "Opening the System" on page 43.3Locate the memory module sockets. See "System Boa

Page 135

78 Installing System Components11(Optional) Press <F2> to enter the System Setup program, and check the System Memory setting on the main System

Page 136 - 136 Getting Help

Installing System Components 79Removing the Processor CAUTION: Only trained service technicians are authorized to remove the system cover and access

Page 137

8 ContentsGlossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147Index. . . . . . . . . . . . . . . . . . . . . . .

Page 138 - 138 Getting Help

80 Installing System ComponentsFigure 3-22. Removing the Heat Sink1 heat sink 2 securing clips (2)21

Page 139

Installing System Components 815Press down on the processor socket release lever, then pull the release lever upward to the fully open position. See F

Page 140 - 140 Getting Help

82 Installing System Components NOTICE: You must position the processor correctly in the socket to avoid damaging the processor and the system board

Page 141

Installing System Components 8319Run the system diagnostics to verify that the new processor is operating correctly.See "Running the System Diagn

Page 142 - 142 Getting Help

84 Installing System Components4Remove the system battery. See "System Board Connectors" on page 118 for the battery socket location on the

Page 143

Installing System Components 85Front I/O Panel (Service-Only Parts Procedure)Removing the Control Panel Assembly and Chassis-Intrusion Switch CAUTION

Page 144 - 144 Getting Help

86 Installing System ComponentsFigure 3-25. Removing the Control Panel Assembly1 assembly cable guide bracket 2 chassis floor 3 control panel assembly

Page 145 - Printers, and Projectors

Installing System Components 87Installing the Control Panel Assembly1Insert the control panel assembly cable and chassis-intrusion switch through the

Page 146 - 146 Getting Help

88 Installing System Components8Disconnect the power cable(s) connected to the hard drives in the drive bay, or to the optional SAS backplane.9Remove

Page 147 - Glossary

Installing System Components 89Figure 3-26. Removing the System BoardInstalling the System Board1Unpack the new system board.2Ensure that the system b

Page 148 - 148 Glossary

About Your System 9About Your SystemThis section describes the physical, firmware, and software interface features that provide and ensure the essenti

Page 149

90 Installing System Components9Connect the following cables to the system board. See "System Board Connectors" on page 118.• Optical-drive

Page 150 - 150 Glossary

Troubleshooting Your System 91Troubleshooting Your SystemSafety First—For You and Your SystemTo perform certain procedures in this document, you must

Page 151

92 Troubleshooting Your SystemChecking the EquipmentThis section provides troubleshooting procedures for external devices attached to the system, such

Page 152 - 152 Glossary

Troubleshooting Your System 93Action1Check the system and power connections to the monitor.2Determine whether the system has an expansion card with a

Page 153

94 Troubleshooting Your System2Examine the mouse and its cable for signs of damage.If the mouse is not damaged, go to step 4.If the mouse is damaged,

Page 154 - 154 Glossary

Troubleshooting Your System 954Turn on the system and the serial device.If the problem is resolved, replace the serial device. See "Getting Help&

Page 155 - Index 155

96 Troubleshooting Your System2Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 14.• If the link indi

Page 156 - 156 Index

Troubleshooting Your System 975Close the system. See "Closing the System" on page 47.6Reconnect the system to the electrical outlet, and tur

Page 157 - Index 157

98 Troubleshooting Your SystemTroubleshooting the System Battery Problem• System message indicates a problem with the battery.• System Setup program l

Page 158 - 158 Index

Troubleshooting Your System 994Ensure that the power supply is properly installed by removing and reinstalling it. See "Power Supply" on pag

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