Dell EMC AX4-5I Troubleshooting Guide

Dell/EMC AX4-5 Fibre ChannelStorage Arrays WithMicrosoft®Windows Server®Failover ClustersHardware Installationand TroubleshootingGuide

10 IntroductionCluster StorageCluster nodes can share access to external storage systems. However, only one of the nodes can own any redundant array o

Introduction 11Table 1-3 lists hardware requirements for the disk processor enclosures DPE DAE, and SPS. NOTE: Ensure that the core software version

12 IntroductionFigure 1-1. Direct-Attached, Single-Cluster ConfigurationEMC® PowerPath® Limitations in a Direct-Attached ClusterEMC PowerPath provides

Introduction 13Figure 1-2. SAN-Attached ClusterOther Documents You May Need CAUTION: The safety information that is shipped with your system provides

14 Introduction•The Dell Cluster Configuration Support Matrices provides a list of recommended operating systems, hardware components, and driver or f

Cabling Your Cluster Hardware 15Cabling Your Cluster Hardware NOTE: To configure Dell blade server modules in a Dell™ PowerEdge™ cluster, see the Usi

16 Cabling Your Cluster HardwareFigure 2-1. Power Cabling Example With One Power Supply in the PowerEdge Systems and One Standby Power Supply (SPS) in

Cabling Your Cluster Hardware 17Figure 2-2. Power Cabling Example With Two Power Supplies in the PowerEdge Systems and Two SPS(s) in an AX4-5 Storage

18 Cabling Your Cluster HardwareFigure 2-3 shows an example of cabling in which dedicated network adapters in each node are connected to each other (f

Cabling Your Cluster Hardware 19Cabling the Public NetworkAny network adapter supported by a system running TCP/IP may be used to connect to the publi

Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indica

20 Cabling Your Cluster HardwareUsing Dual-Port Network AdaptersYou can configure your cluster to use the public network as a failover for private net

Cabling Your Cluster Hardware 21Figure 2-4. Direct-Attached Cluster ConfigurationEach cluster node attaches to the storage system using two multi-mode

22 Cabling Your Cluster HardwareaInstall a cable from cluster node 2 HBA port 0 to SP-A Fibre port 1(second fibre port).bInstall a cable from cluster

Cabling Your Cluster Hardware 23Figure 2-6. Cabling a Two-node Cluster to an AX4-5FX Storage SystemCabling a Four-Node Cluster to a Dell/EMC AX4-5FX S

24 Cabling Your Cluster HardwareaInstall a cable from cluster node 4 HBA port 0 to the fourth front-end fibre channel port on SP-A. bInstall a cable f

Cabling Your Cluster Hardware 25Cabling Storage for Your SAN-Attached ClusterA SAN-attached cluster is a cluster configuration where all cluster nodes

26 Cabling Your Cluster HardwareFigure 2-8. Eight-Node SAN-Attached Cluster Each HBA port is cabled to a port on a Fibre Channel switch. One or more c

Cabling Your Cluster Hardware 27Cabling a SAN-Attached Cluster to an AX4-5F Storage System1Connect cluster node 1 to the SAN.aConnect a cable from HBA

28 Cabling Your Cluster HardwareFigure 2-9. Cabling a SAN-Attached Cluster to an AX4-5F Storage SystemCabling a SAN-Attached Cluster to an AX4-5FX Sto

Cabling Your Cluster Hardware 29dConnect a cable from Fibre Channel switch 0 (sw0) to SP-B Fibre port 3(Fourth fibre port).eConnect a cable from Fibre

Contents 3Contents1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . 7Cluster Solution . . . . . . . . . . . . . . . . . . . . . . 8Clus

30 Cabling Your Cluster HardwareCabling Multiple SAN-Attached Clusters to a Dell/EMC Storage SystemTo cable multiple clusters to the storage system, c

Cabling Your Cluster Hardware 31• The shared storage systems and firmware must be identical. Using dissimilar storage systems and firmware for your sh

32 Cabling Your Cluster HardwareConnecting a PowerEdge Cluster to a Tape LibraryTo provide additional backup for your cluster, you can add tape backup

Cabling Your Cluster Hardware 33Configuring Your Cluster With SAN BackupYou can provide centralized backup for your clusters by sharing your SAN with

34 Cabling Your Cluster Hardware

Preparing Your Systems for Clustering 35Preparing Your Systems for Clustering CAUTION: Only trained service technicians are authorized to remove and

36 Preparing Your Systems for Clustering4Establish the physical network topology and the TCP/IP settings for network adapters on each server node to p

Preparing Your Systems for Clustering 37 NOTE: For Windows Server 2008 Failover Clusters, you can also use the Cluster Validation Wizard. 12Configure

38 Preparing Your Systems for Clustering4The shared storage system5A failover clusterInstalling the Fibre Channel HBAsFor dual-HBA configurations, It

Preparing Your Systems for Clustering 395In the Welcome window of the setup wizard, click Next.6In the CLARiiON AX-Series window, select and click Nex

4 Contents3 Preparing Your Systemsfor Clustering . . . . . . . . . . . . . . . . . . . . . 35Cluster Configuration Overview . . . . . . . . . . . . .

40 Preparing Your Systems for ClusteringA WWN consists of an 8-byte hexadecimal number with each byte separated by a colon. For example, 10:00:00:60:6

Preparing Your Systems for Clustering 41• Create a zone for each HBA port and its target storage devices.• Each AX4-5 storage processor port can be co

42 Preparing Your Systems for ClusteringeFollow the on-screen instructions to complete the installation.2To initialize the storage system:aSelect Star

Preparing Your Systems for Clustering 43Installing Navisphere Server UtilityThe Navisphere Server Utility registers the cluster node HBAs with the sto

44 Preparing Your Systems for ClusteringAssigning the Virtual Disks to Cluster Nodes NOTE: For best practice, have at least one virtual disk for each

Preparing Your Systems for Clustering 45Snapshot ManagementSnapshot Management captures images of a virtual disk and retains the image independently o

46 Preparing Your Systems for ClusteringInstalling and Configuring a Failover ClusterYou can configure the operating system services on your Dell Wind

Appendix:Troubleshooting 47TroubleshootingThis section provides troubleshooting information for your cluster configuration. Table A-1 describes genera

48 Appendix:TroubleshootingOne of the nodes takes a long time to join the cluster.orOne of the nodes fail to join the cluster.The node-to-node network

Appendix:Troubleshooting 49Attempts to connect to a cluster using Cluster Administrator fail.The Cluster Service has not been started.A cluster has no

Contents 5A Troubleshooting . . . . . . . . . . . . . . . . . . . . 47B Cluster Data Form . . . . . . . . . . . . . . . . . . 55C Zoning Configurati

50 Appendix:TroubleshootingYou are prompted to configure one network instead of two during MSCS installation.The TCP/IP configuration is incorrect.The

Appendix:Troubleshooting 51Unable to add a node to the cluster.The new node cannot access the shared disks.The shared disks are enumerated by the oper

52 Appendix:TroubleshootingCluster Services does not operate correctly on a cluster running Windows Server 2003 and the Internet Firewall enabled.The

Appendix:Troubleshooting 53Public network clients cannot access the applications or services that are provided by the cluster.One or more nodes may ha

54 Appendix:Troubleshooting

Appendix: Cluster Data Form 55Cluster Data FormYou can attach the following form in a convenient location near each cluster node or rack to record inf

56 Appendix: Cluster Data FormAdditional NetworksTable B-3.Array Array xPE Type Array Service Tag Number or World Wide Name SeedNumber of Attached DAE

Appendix: Zoning Configuration Form 57Zoning Configuration FormNode HBA WWPNs or Alias NamesStorage WWPNs or Alias NamesZone Name Zone Set for Configu

58 Appendix: Zoning Configuration Form

Index 59IndexCcable configurationscluster interconnect, 19for client networks, 19for mouse, keyboard, and monitor, 15for power supplies, 15cluster con

6 Contents

60 Indexmousecabling, 15MSCSinstalling and configuring, 46NNavisphere Managerabout, 45hardware view, 45storage view, 45network adapterscabling the pri

Introduction 7IntroductionA failover cluster combines specific hardware and software components to provide enhanced availability for applications and

8 IntroductionCluster SolutionYour cluster implements a minimum of two node to a maximum of either eight nodes (for Windows Server 2003) or sixteen no

Introduction 9Cluster NodesTable 1-1 lists the hardware requirements for the cluster nodes. NOTE: For more information about supported systems, HBAs