Dell PowerEdge 1750 Troubleshooting Guide

Dell™PowerEdge™1750SystemsInstallationandTroubleshootingGuide Introduction Indicators, Messages, and Codes Finding Software Solutions Runni

 Table B-7.NICConnectorPinAssignments Network Cable Requirements The NIC supports a UTP Ethernet cable equipped with a standard RJ45-compatib

Back to Contents Page Abbreviations and Acronyms Dell™PowerEdge™1750SystemsInstallationandTroubleshootingGuide The following list defines o

CPU central processing unit DAC digital-to-analog converter DAT digital audio tape dB decibel(s) dBA adjusted decibel(s) DC direct current DDR 

EGA enhanced graphics adapter EIDE enhanced integrated drive electronics EMI electromagnetic interference EMM expanded memory manager EMS Expande

ID identification IDE integrated drive electronics IRQ interrupt request K kilo- (1024) KB kilobyte(s) KB/sec kilobyte(s) per second Kb kilobit

mAh milliampere-hour(s) MB megabyte(s) Mb megabit(s) Mbps megabit(s) per second MBR master boot record MDA monochrome display adapter MGA monoc

programmable array logic PCI Peripheral Component Interconnect PCMCIA Personal Computer Memory Card International Association PDB power distribut

small computer system interface sec second(s) SEC single-edge contact SDRAM synchronous dynamic random-access memory SIMM single in-line memory m

W watt(s) WH watt-hour(s) X XMM extended memory manager XMS eXtended Memory Specification Z ZIF zero insertion force Back to Contents Page 

Back to Contents Page Introduction Dell™PowerEdge™1750SystemsInstallationandTroubleshootingGuide Other Documents You May Need Your system

Back to Contents Page Jumpers and Connectors Dell™PowerEdge™1750SystemsInstallationandTroubleshootingGuide Jumpers—AGeneralExplanation 

Back to Contents Page Indicators, Messages, and Codes Dell™PowerEdge™1750SystemsInstallationandTroubleshootingGuide Indicators on the Optio

Front-Panel Features Figure2-2 shows the controls, indicators, and connectors located behind the optional bezel on the system's front panel. Ta

SCSI Hard-Drive Indicator Codes If the optional ROMB card is activated, two indicators on each of the hard-drive carriers provide information about

l For PCI card information, see "Installing Expansion Cards" in "Installing System Options."  Figure 2-4. Back-Panel Features a

System messages alert you to a possible operating system problem or to a conflict between the software and hardware. Table2-5 lists the system error

initialization failure RAC. If the problem persists, you may need to replace the system board. See "Getting Help." Gate A20 failure Fault

PCI BIOS failed to install PCI device (option ROM) checksum failure is detected during shadowing. Contact the PCI device manufacturer to obtain a su

System Beep Codes When an error that cannot be reported on the monitor occurs during a boot routine, the system may emit a series of beeps that ident

Warning Messages A warning message alerts you to a possible problem and asks you to take corrective action before the system continues a task. For ex

Back to Contents Page Finding Software Solutions Dell™PowerEdge™1750SystemsInstallationandTroubleshootingGuide Before You Begin Troublesh

Table A-1.SystemBoardJumperSettings System Board Connectors See FigureA-3 and TableA-2 for the descriptions and locations of the system board

 Back to Contents Page  IRQ5 Available IRQ6 Diskette drive controller IRQ7 Available IRQ8 Real-time clock/system CMOS IRQ9 ACPI functions (used for

Back to Contents Page Running the System Diagnostics Dell™PowerEdge™1750SystemsInstallationandTroubleshootingGuide Using Server Administrat

3. Reboot the system. If the system fails to boot, see "Getting Help." When you start the system diagnostics, a message is displayed s

Back to Contents Page Troubleshooting Your System Dell™PowerEdge™1750SystemsInstallationandTroubleshootingGuide Safety First—For You and You

Loose or improperly connected cables are the most likely source of problems for the system, monitor, and other peripherals (such as a printer, keyboa

4. Enter the System Setup program and ensure that the mouse controller is enabled. See "Using the System Setup Program" in your User's

l NIC cannot communicate with network. Action 1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics"

Removing and Replacing the Optional Front Bezel The front bezel has system status indicators. A lock on the bezel restricts access to the power butto

Closing the System Covers When closing the covers, close the right (larger) cover first and then close the left cover. Press firmly on the left cover

l System Setup program loses system configuration information. l System date and time do not remain current. Action 1. Re-enter the time and dat

SCSI Backplane Board Connectors FigureA-4 shows the location of the connectors on the top of the SCSI backplane board. Figure A-4. Connectors on the

l Ambient temperature is too high. l External airflow is obstructed. l An individual cooling fan has failed. See "Troubleshooting a Fan.&quo

4. Remove the bezel if a bezel is attached. See "Removing and Replacing the Optional Front Bezel." 5. Turn off the system and attached p

13. Open the system. See "Opening the System Covers." 14. Remove all expansion cards installed in the system. See "Removing an Exp

  1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."

10. Turn off the system and attached peripherals, and disconnect the system from its electrical outlet. 11. Open the system. See "Opening the

5. Ensure that each expansion card is firmly seated in its connector. See "Installing Expansion Cards" in "Installing System Options.&

14. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 15. Open the system. See "Opening the

Back to Contents Page Installing System Options Dell™PowerEdge™1750SystemsInstallationandTroubleshootingGuide Installing Expansion Cards 

4. Slide the plastic expansion-card latch in the chassis wall up to the release position. 5. Install the new expansion card: a. Lower the car

Memory Module Upgrade Kits The system is upgradable to 8 GB by installing combinations of 128-, 256-, 512-MB, 1-GB, or 2-GB registered memory module

Back to Contents Page 

After the system completes the POST routine, it runs a memory test. The system detects that the new memory does not match the system configuration in

Installing Microprocessors To take advantage of future options in speed and functionality, you can add a second microprocessor or replace either the

Installing a Microprocessor  1. Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

6. Install the microprocessor in the socket. See Figure6-9. a. If the release lever on the microprocessor socket is not all the way up, move it

9. Close the system covers. See "Closing the System Covers" in "Troubleshooting Your System." 10. Reconnect your system and

7. Install the ROMB backup battery: a. Position the battery board as shown in Figure6-11, and press it down into the two standoffs until it sna

3. Before replacing a fan, check the fan's power cable connection to verify that a loose connection is not the problem. If the problem is not r

Installing a Power Supply 1. To install the replacement power supply, align the stud on the side of the power supply with the corresponding notch

 5. Install the new system battery. See Figure6-14. a. Support the battery connector by pressing down firmly on the positive side of the conne

Back to Contents Page Installing Drives Dell™PowerEdge™1750SystemsInstallationandTroubleshootingGuide Installing SCSI Hard Drives Install

Back to Contents Page I/O Connectors Dell™PowerEdge™1750SystemsInstallationandTroubleshootingGuide I/O Connectors Serial Connector PS/2

4. Insert the hard drive into the drive bay. See Figure7-1. 5. Close the hard-drive handle to lock the drive in place. 6. Replace the front

a. Match the back end of the drive with the back end of the carrier, which has a retention tab. b. Fit the right edge of the CD drive into the c

Figure 7-4. Installing a Diskette Drive in a Carrier  a. Fit the right edge of the diskette drive into the carrier tray, pressing the drive again

If you are attaching multiple external SCSI devices, daisy-chain the devices using the cables shipped with each device. 4. Reconnect the system to

Back to Contents Page Getting Help Dell™PowerEdge™1750SystemsInstallationandTroubleshootingGuide Technical Assistance Dell Enterprise Tra

[email protected] (for Asian/Pacific countries only) l Electronic Information Service [email protected] AutoTech Service Dell's automated te

Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a teleph

Country Code: 61 City Code: 2 Government and Business toll-free:1-800-633-559 Preferred Accounts Division (PAD) toll-free:1-800-060-889 Customer C

Home and Small Business toll-free:8008582222 Preferred Accounts Division toll-free:8008582062 Large Corporate Accounts GCP toll-free:800858

Sales 0155947100 Fax 0155947101 Germany (Langen) International Access Code: 00 Country Code: 49 City Code: 6103 Website: support.euro.dell.c

TableB-1 shows the icons used to label the connectors on the system.  Table B-1.I/OConnectorIcon Serial Connector Serial connectors support d

Large Corporate Accounts Sales (over 3500 employees) 044-556-3430 Public Sales (government agencies, educational institutions, and medical institutio

Home/Small Business Customer Care 0206744200 Relational Customer Care 0206744325 Home/Small Business Sales 0206745500 Relational Sales 02

City Code: 11 Fax 0117060495 Switchboard 0117097700 Southeast Asian and Pacific Countries Customer Technical Support, Customer Service, and Sale

 Back to Contents Page  Corporate Customer Care 08709080500 Preferred Accounts (500–5000 employees) Customer Care 01344373196 Central Governme

Back to Contents Page Dell™PowerEdge™1750SystemsInstallationandTroubleshootingGuide Notes, Notices, and Cautions Abbreviations and Acronym

The PS/2-compatible keyboard and mouse cables attach to 6-pin, miniature DIN connectors. FigureB-4 illustrates the pin numbers for these connectors

 Figure B-6. USB Connector Pin Numbers   Table B-5.USBConnectorPinAssignments RAC Ethernet Connector The system's optional RAC circu