Dell PowerEdge C6100 Owner's Manual

Dell™ PowerEdge™ C6100SystemsHardware Owner’sManualRegulatory Model XS23-TY3book.book Page 1 Thursday, March 4, 2010 4:38 PM

10 Contentsbook.book Page 10 Thursday, March 4, 2010 4:38 PM

100 Installing System ComponentsFigure 3-26. Removing and Installing the Cooling-Fan Brackets7Remove the screws that secure the upper midplane to the

Installing System Components 101Figure 3-27. Removing and Installing the Upper Midplane10Remove the screws that secure the mid-plane holder support to

102 Installing System ComponentsFigure 3-28. Removing and Installing the Mid-Plane Holder Support12Remove the screws that secure the mid-plane holder

Installing System Components 103Figure 3-29. Removing and Installing the Mid-Plane Holder14Remove the screws that secure the lower midplane to the cha

104 Installing System ComponentsFigure 3-30. Removing and Installing the Lower MidplaneInstalling the Midplanes CAUTION: Many repairs may only be don

Installing System Components 1057Replace the screws that secure the mid-plane holder support to the chassis. See Figure 3-28.8Place the upper midplane

106 Installing System Components3Open the system. See "Opening the System" on page 91. CAUTION: To prevent damage to the drives and backpla

Installing System Components 1077Disconnect front panel cables from the fan controller board. See Figure 5-12.Note the routing of the cable underneath

108 Installing System ComponentsFigure 3-33. Removing and Installing the Backplane From the Hard-Drive CageInstalling the Backplane CAUTION: Many rep

Installing System Components 1096Connect front panel cables to the fan controller board. See Figure 5-12.You must route these cables properly through

About Your System 11About Your SystemAccessing System Features During StartupThe following keystrokes provide access to system features during startup

110 Installing System Components6Remove the screws that secure the hard-drive cage to the chassis. See Figure 3-31.7Remove the screws that secure the

Installing System Components 111Figure 3-35. Removing and Installing a Front PanelInstalling Front Panel CAUTION: Many repairs may only be done by a

112 Installing System Components7Connect front panel cables to the fan controller board. See Figure 5-12.You must route these cables properly through

Troubleshooting Your System 113Troubleshooting Your SystemSafety First—For You and Your System WARNING: Whenever you need to lift the system, get oth

114 Troubleshooting Your SystemTroubleshooting System Startup FailureIf your system halts during startup, especially after installing an operating sys

Troubleshooting Your System 1155Power down all attached USB devices and disconnect them from the system.6Restart the system and, if your keyboard is f

116 Troubleshooting Your SystemTroubleshooting a NIC1Restart the system and check for any system messages pertaining to the NIC controller.2Check the

Troubleshooting Your System 117Troubleshooting a Wet System CAUTION: Many repairs may only be done by a certified service technician. You should only

118 Troubleshooting Your SystemTroubleshooting a Damaged System CAUTION: Many repairs may only be done by a certified service technician. You should

Troubleshooting Your System 1194Enter the System Setup program.If the date and time are not correct in the System Setup program, replace the battery.

12 About Your SystemFront-Panel Features and IndicatorsFigure 1-1. Front Panel—3.5" Hard Drives With Four System BoardsFigure 1-2. Front Panel—3.

120 Troubleshooting Your SystemTroubleshooting System Cooling Problems CAUTION: Many repairs may only be done by a certified service technician. You

Troubleshooting Your System 1216If the fan does not function, turn off the system and install a new fan. See "Cooling Fans" on page 92.7Rest

122 Troubleshooting Your System6Remove the cooling shroud. See "Removing the Cooling Shroud" on page 63.7Check the memory channels and ensur

Troubleshooting Your System 123Troubleshooting a Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only

124 Troubleshooting Your SystemTroubleshooting a Storage Controller NOTE: When troubleshooting a SAS or SAS RAID controller, also see the documentati

Troubleshooting Your System 1258Ensure that the cables are firmly connected to the storage controller and the SAS backplane board.9Install the system-

126 Troubleshooting Your SystemTroubleshooting Processors CAUTION: Many repairs may only be done by a certified service technician. You should only p

Troubleshooting Your System 12713Replace processor 1 with processor 2. See "Installing a Processor" on page 68.14Repeat step 9 through step

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Jumpers and Connectors 129Jumpers and ConnectorsSystem Board ConnectorsThis section provides specific information about the system jumpers. It also pr

About Your System 13Figure 1-4. Front Panel—2.5" Hard Drives With Four System BoardsFigure 1-5. Front Panel—2.5" Hard Drives With Three Syst

130 Jumpers and ConnectorsBackplane Connectors3.5" drivesFigure 5-2. Front View of the Backplane17 expansion slot 18 BMC debug connector19 power

Jumpers and Connectors 131Figure 5-3. Back View of the Backplane1 system fan board connector 2 backplane power connector for power supply 13 SGPIO con

132 Jumpers and Connectors2.5" drivesFigure 5-4. Front View of the BackplaneFigure 5-5. Back View of the Backplane—Type 11 SATA2 and SAS connecto

Jumpers and Connectors 133Figure 5-6. Back View of the Backplane—Type 21 system fan board connector 2 backplane power connector for power supply 1 3 S

134 Jumpers and ConnectorsMidplane ConnectorsFigure 5-7. Midplane Connectors—3.5"Figure 5-8. Midplane Connectors—2.5"1 midplane connector 1

Jumpers and Connectors 135Interposer Extender ConnectorsFigure 5-9. Interposer Extender Connectors1 UART connector 2 SEL connector3 Mini-SAS 1 Ports 1

136 Jumpers and ConnectorsMezzanine Card ConnectorsFigure 5-10. Mezzanine Card Connectors—SAS1 mini-SAS connector 2 daughter card connector3 mezzanine

Jumpers and Connectors 137Figure 5-11. Mezzanine Card Connectors—Infiniband1 QSFP cage 1 2 QSFP cage 23 bridge card connector123book.book Page 137 T

138 Jumpers and ConnectorsFan Controller Board ConnectorsFigure 5-12. Fan Controller Board Connectors1 front panel connector for system board 42 front

Jumpers and Connectors 139Power Distribution Board ConnectorsFigure 5-13. Power Distribution Board ConnectorsJumper Settings CAUTION: Many repairs ma

14 About Your SystemFigure 1-6. Front Panel—2.5" Hard Drives With Two System BoardsItem Indicator, Button, or ConnectorIcon Description1, 3, 7, 9

140 Jumpers and ConnectorsSystem Configuration Jumper SettingsThe function of system configuration jumper installed on each system board is shown belo

Jumpers and Connectors 141Backplane Jumper Settings CAUTION: Many repairs may only be done by a certified service technician. You should only perform

142 Jumpers and Connectorsbook.book Page 142 Thursday, March 4, 2010 4:38 PM

Getting Help 143Getting HelpContacting DellFor customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active

144 Getting Helpbook.book Page 144 Thursday, March 4, 2010 4:38 PM

Glossary 145GlossaryA — Ampere(s).AC — Alternating current.ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the op

146 GlossaryCPU — Central processing unit. See processor.DC — Direct current.DDR — Double-data rate. A technology in memory modules that potentially d

Glossary 147Fibre Channel — A high-speed network interface used primarily with networked storage devices.flash memory — A type of electronic chip that

148 Glossaryjumper — Small blocks on a circuit board with two or more pins emerging from them. Plastic plugs containing a wire fit down over the pins.

Glossary 149Mbps — Megabits per second.MBps — Megabytes per second.MBR — Master boot record.memory address — A specific location, usually expressed as

About Your System 15Hard-Drive Indicator PatternsFigure 1-7. Hard Drive IndicatorsTable 1-1. Hard Drive Status Indicators5 Hard drives Up to twelve ho

150 GlossaryPCI — Peripheral Component Interconnect. A standard for local-bus implementation.PDB — Power distribution board. A power source with multi

Glossary 151SAS — Serial-attached SCSI.SATA — Serial Advanced Technology Attachment. A standard interface between the system board and storage devices

152 GlossaryTCP/IP — Transmission Control Protocol/Internet Protocol.termination — Some devices (such as the last device at each end of a SCSI cable)

Glossary 153virtualization — The ability via software to share the resources of a single computer across multiple environments. A single physical syst

154 Glossarybook.book Page 154 Thursday, March 4, 2010 4:38 PM

Index 155IndexAabout you system, 11Bback-panel features, 16backplaneinstalling, 108backplane jumper settings, 141backplanesremoving, 105batteriestroub

156 IndexFfan controller board removing, 97-98features and indicatorsfront panel, 12front panel installing, 111front panel removing, 109front-panel fe

Index 157front panel, 12installingbackplanes, 108cooling fans, 94cooling shroud, 64expansion card, 71expansion card connector, 74front panel, 111hard

158 Indexremoving, 66processorstroubleshooting, 126Rremovingbackplanes, 105cooling fans, 92expansion card, 69expansion card connector, 72fan controlle

Index 159troubleshooting, 124SAS RAID controller daughter cardtroubleshooting, 124startupaccessing system features, 11supportcontacting Dell, 143syste

16 About Your SystemBack-Panel Features and IndicatorsFigure 1-8. Back Panel—Four System BoardsItem Indicator, Button, or ConnectorIcon Description1 P

160 IndexWwarranty, 33wet systemtroubleshooting, 117book.book Page 160 Thursday, March 4, 2010 4:38 PM

About Your System 17Figure 1-9. Enumeration—Four System BoardsFigure 1-10. Enumeration—Three System Boards9 Video connector Connects a VGA display to

18 About Your SystemFigure 1-11. Enumeration—Two System BoardsNIC Indicator CodesFigure 1-12. NIC Indicators1 link indicator 2 activity indicatorNIC S

About Your System 19Figure 1-13. NIC Indicators (KVM Over IP Port)NIC Status Indicator (activity) ConditionSteady green Link LAN / No accessBlinks gre

Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indica

20 About Your SystemPower and System Board Indicator CodesThe LEDs on the system front panel and back panel display status codes during system startup

About Your System 21Power Supply Indicator CodesFigure 1-14. Power Supply Status Indicator1 power supply 2 power supply indicatorPower Supply Status I

22 About Your SystemBMC Heart Beat LEDThe system board provides BMC heart beat LED (CR24) for BMC debugs. When BMC firmware is ready, the BMC heart be

About Your System 23POST Error CodesCollecting System Event Log for InvestigationError Messages are logged in the System Event Log (SEL). The SEL can

24 About Your System000Ch Yes RAM Read/Write Test Error Remove AC power to the system for 10 seconds and restart the system.If the problem persists, s

About Your System 250047h Yes PMM Memory Allocation Error See "Troubleshooting System Memory" on page 121.If the problem persists, see "

26 About Your System0066h Yes HDD 6 Error See "Troubleshooting a Hard Drive" on page 123.0067h Yes HDD 7 Error See "Troubleshooting a H

About Your System 270086h Yes ATAPI 6 Error Remove AC power to the system for 10 seconds and restart the system.If the problem persists, see "Get

28 About Your System0123h Yes CPU4 Thermal Failure due to PROCHOT#Ensure that the processor heat sinks are properly installed. See "Troubleshooti

About Your System 290162h Yes CPU3 Processor missing microcodeA BIOS update is required.If the problem persists, see "Getting Help" on page

Contents 3Contents1 About Your System. . . . . . . . . . . . . . . . . . 11Accessing System Features During Startup. . . . . . . 11Front-Panel Feat

30 About Your System0192h Yes L2 cache size mismatch Remove AC power to the system for 10 seconds and restart the system.If the problem persists, see

About Your System 310197h Yes Processor speeds mismatched Ensure that your processors match and conform to the type described in the processor technic

32 About Your System8301h No SMBIOS Not Enough Space In F000See "Troubleshooting System Memory" on page 121.If the problem persists, see &qu

About Your System 33Other Information You May Need WARNING: See the safety and regulatory information that shipped with your system. Warranty informa

34 About Your Systembook.book Page 34 Thursday, March 4, 2010 4:38 PM

Using the System Setup Program 35Using the System Setup ProgramStart MenuThe system employs the latest AMI CMOS BIOS, which is stored in Flash memory.

36 Using the System Setup ProgramSystem Setup Options at BootYou can initiate Setup by pressing <F2> during POST.Console RedirectionThe console

Using the System Setup Program 37Main MenuThe main menu displays information about your system boards and BIOS.Main ScreenFigure 2-1. Main System Setu

38 Using the System Setup ProgramAMIBIOS SettingsProcessor SettingsSystem Memory SettingsOption DescriptionVersion Displays the BIOS version. Check th

Using the System Setup Program 39Advanced MenuThis option displays a table of items that defines advanced information about your system. CAUTION: Mak

4 ContentsAMIBIOS Settings. . . . . . . . . . . . . . . . . . 38Processor Settings . . . . . . . . . . . . . . . . . 38System Memory Settings. . .

40 Using the System Setup ProgramMemory ConfigurationActive Processor Cores (All default)Number of cores to enable in each processor package.Frequency

Using the System Setup Program 41IDE Configuration NOTE: The AHCI Port is shown in SETUP screen when it is in the Enhanced AHCI or RAID mode.Primary

42 Using the System Setup ProgramAsync DMA Indicates whether Async DMA is supported.Ultra DMA Indicates whether Ultra DMA is supported.S.M.A.R.T. Indi

Using the System Setup Program 43USB Configuration NOTE: The USB Mass Storage Device Configuration is shown in SETUP screen when USB Mass Storage is

44 Using the System Setup ProgramPCI ConfigurationUSB 2.0 Controller Mode (HiSpeed default)Configures the USB 2.0 controller in HiSpeed (480 Mbps) or

Using the System Setup Program 45Boot MenuBoot Settings ConfigurationSecurity MenuOption DescriptionBoot Settings Configuration Configures the setting

46 Using the System Setup ProgramChange Supervisor Password Installs, changes or clears the password.If you select these items and press Enter, a dial

Using the System Setup Program 47Server Menu NOTE: Delay time, Minimum time, and Maximum time are only shown in SETUP screen when AC Power Recovery D

48 Using the System Setup ProgramSystem ManagementRemote Access ConfigurationOption DescriptionServer Board Part Number Displays server board part num

Using the System Setup Program 49 NOTE: When Flow Control is set to Software, the Hyper Terminal on remote side is discontinued by pressing <Ctrl&

Contents 5Hard Drives. . . . . . . . . . . . . . . . . . . . . . . . 55Removing a Hard-Drive Blank . . . . . . . . . . . 55Installing a Hard-Drive

50 Using the System Setup ProgramLAN ConfigurationPower Throttling Configuration NOTE: The default values are dependant on BMC settingIP AddressClear

Using the System Setup Program 51Subnet Mask NOTE: When BMC IP status is static, Subnet Mask is useful.Default Gateway IPExit MenuOption DescriptionS

52 Using the System Setup ProgramLoad Optimal DefaultsSelect this item and press Enter, a dialog box asks if you want to install optimal settings for

Installing System Components 53Installing System ComponentsSafety Instructions WARNING: Working on systems that are still connected to a power supply

54 Installing System ComponentsInside the System CAUTION: Many repairs may only be done by a certified service technician. You should only perform tr

Installing System Components 55Hard DrivesThe installation and removal procedures for the 3.5-inch hard drive and the 2.5-inch hard drive are similar.

56 Installing System ComponentsRemoving a Hard-Drive Carrier CAUTION: Many repairs may only be done by a certified service technician. You should onl

Installing System Components 57Installing a Hard Drive Carrier CAUTION: Many repairs may only be done by a certified service technician. You should o

58 Installing System ComponentsFigure 3-4. Removing and Installing a Hard Drive from the Hard-Drive CarrierInstalling a Hard Drive Into a Hard-Drive C

Installing System Components 59Power Supplies* Full configuration denotes support for the maximum number of processors, hard drives, and memory module

6 ContentsInstalling the Expansion-Card Connector. . . . . . 74Mezzanine Card . . . . . . . . . . . . . . . . . . . . . 74Removing the SAS Mezzani

60 Installing System Components3Press the release lever and using the handle, slide the power supply out of the system. See Figure 3-5. NOTE: Removin

Installing System Components 613Connect the power cable to the power supply and plug the cable into a power outlet. NOTE: When installing a new power

62 Installing System ComponentsFigure 3-6. Removing and Installing the System-Board AssemblyInstalling a System-Board Assembly CAUTION: Many repairs

Installing System Components 63Cooling ShroudRemoving the Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. Yo

64 Installing System ComponentsInstalling the Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should onl

Installing System Components 654Using a Phillips screwdriver, loosen one of the heat-sink retention screws. See Figure 3-8.Wait for 30 seconds for the

66 Installing System ComponentsInstalling the Heat Sink CAUTION: Many repairs may only be done by a certified service technician. You should only per

Installing System Components 674Remove the heat sink, see "Removing the Heat Sink" on page 64. CAUTION: The processor is held in its socket

68 Installing System ComponentsInstalling a Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perfo

Installing System Components 6910Replace the cooling shroud. See "Installing the Cooling Shroud" on page 64.11Replace the system-board assem

Contents 7Installing a Cooling Fan . . . . . . . . . . . . . . . 94Power Distribution Boards . . . . . . . . . . . . . . . 94Removing a Power Dist

70 Installing System ComponentsFigure 3-10. Removing the Expansion-Card Assembly6Remove the screw securing the expansion card.Figure 3-11. Removing th

Installing System Components 717Grasp the expansion card by its edges, and carefully remove it from the expansion-card connector.8If you are removing

72 Installing System Components8Grasp the filler bracket by its edges, and carefully remove it from the expansion-card connector. NOTE: Keep this bra

Installing System Components 733Remove the expansion card. See "Removing the Expansion Card" on page 69.4Remove the two screws securing the

74 Installing System ComponentsInstalling the Expansion-Card Connector CAUTION: Many repairs may only be done by a certified service technician. You

Installing System Components 75Figure 3-13. Removing and Installing the SAS Mezzanine CardInstalling the SAS Mezzanine Card CAUTION: Many repairs may

76 Installing System ComponentsRemoving the Infiniband Mezzanine Card CAUTION: Many repairs may only be done by a certified service technician. You s

Installing System Components 77Installing the Infiniband Mezzanine Card CAUTION: Many repairs may only be done by a certified service technician. You

78 Installing System ComponentsFigure 3-15. Memory Slot Locations1 DIMM0_CHC 2 DIMM1_CHC3 DIMM0_CHB 4 DIMM1_CHB5 DIMM0_CHA 6 DIMM1_CHA7 DIMM1_CHA 8 DI

Installing System Components 79 NOTE: An empty DIMM socket is marked as “_”. For best performance, all the memory modules installed must be of the sa

8 ContentsTroubleshooting a Wet System. . . . . . . . . . . . . 117Troubleshooting a Damaged System. . . . . . . . . . 118Troubleshooting the Syst

80 Installing System Components5Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figur

Installing System Components 817Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memor

82 Installing System Components12Start up the system, press <F2> to enter the System Setup program, and check the System Memory settings on the

Installing System Components 83Figure 3-17. Removing and Installing the Interposer ExtenderInstalling the Interposer Extender CAUTION: Many repairs m

84 Installing System ComponentsSystem BatteryReplacing the System Battery WARNING: There is a danger of a new battery exploding if it is incorrectly

Installing System Components 853Locate the battery socket. See "System Board Connectors" on page 129. CAUTION: To avoid damage to the batt

86 Installing System Components3To disconnect the RAID battery cable from the connector on the PERC card, press the tab on the RAID battery cable conn

Installing System Components 873Replace the system-board assembly. See "Installing a System-Board Assembly" on page 62.4Reconnect the system

88 Installing System ComponentsFigure 3-20. Removing and Installing the RAID Battery CarrierInstalling the RAID Battery Carrier1Place the RAID battery

Installing System Components 89System BoardRemoving a System Board CAUTION: Many repairs may only be done by a certified service technician. You shou

Contents 9Power Distribution Board Connectors . . . . . . . . . 139Jumper Settings . . . . . . . . . . . . . . . . . . . . . 139System Configuratio

90 Installing System ComponentsFigure 3-21. Removing and Installing System BoardInstalling a System Board1Unpack the new system board.2Holding the sys

Installing System Components 917Connect the hard drive and power cables to the system board.8If applicable, install the SAS mezzanine card or the Infn

92 Installing System ComponentsFigure 3-22. Opening and Closing the System Closing the System1Place the cover on the chassis and slide it to the front

Installing System Components 93 CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and

94 Installing System ComponentsInstalling a Cooling Fan CAUTION: Many repairs may only be done by a certified service technician. You should only per

Installing System Components 954Disconnect all the cables from the first power distribution board. See Figure 5-13.Note the routing of the cable under

96 Installing System ComponentsInstalling a Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician. You sh

Installing System Components 977Replace the power supply. See "Installing a Power Supply" on page 60.8Close the system. See "Closing th

98 Installing System ComponentsFigure 3-25. Removing and Installing the Fan Controller BoardInstalling the Fan Controller Board CAUTION: Many repairs

Installing System Components 994Replace the power distribution boards. See "Installing a Power Distribution Board" on page 96.5Close the sys