Dell Inspiron 531S Owner's Manual Page 183
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- Table of contents
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Appendix 183
Getting Help
Obtaining Assistance
CAUTION: If you need to remove the computer cover, first disconnect the
computer power and modem cables from all electrical outlets.
If you experience a problem with your computer, you can complete the
following steps to diagnose and troubleshoot the problem:
1
See "Troubleshooting Tools" on page 79 for information and procedures
that pertain to the problem your computer is experiencing.
2
See "Dell Diagnostics" on page 84 for procedures on how to run Dell
Diagnostics.
3
Fill out the "Diagnostics Checklist" on page 187.
4
Use Dell's extensive suite of online services available at Dell Support
(
support.dell.com
) for help with installation and troubleshooting
procedures. See "Online Services" on page 184 for a more extensive list of
Dell Support online.
5
If the preceding steps have not resolved the problem, see "Contacting
Dell" on page 188.
NOTE: Call Dell Support from a telephone near or at the computer so that the
support staff can assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express
Service Code to route the call directly to the proper support personnel. If you do
not have an Express Service Code, open the
Dell Accessories
folder, double-
click the
Express Service Code
icon, and follow the directions.
For instructions on using the Dell Support, see "Technical Support and
Customer Service" on page 183.
NOTE: Some of the following services are not always available in all locations outside
the continental U.S. Call your local Dell representative for information on availability.
Technical Support and Customer Service
Dell's support service is available to answer your questions about Dell™
hardware. Our support staff uses computer-based diagnostics to provide fast,
accurate answers.
book.book Page 183 Wednesday, April 16, 2008 3:33 PM
- Model DCSLA 1
- Notes, Notices, and Cautions 2
- Abbreviations and Acronyms 2
- Contents 3
- 4 Contents 4
- 6 Contents 6
- 8 Contents 8
- Finding Information 11
- 12 Finding Information 12
- 14 Finding Information 14
- Front View of the Computer 15
- Back View of the Computer 17
- Back Panel Connectors 19
- NOTICE: 22
- Setting Up a Printer 23
- Playing CDs and DVDs 25
- DVD player (if available) 26
- Adjusting the Volume 27
- Adjusting the Picture 27
- Copying CDs and DVDs 28
- Using Blank CDs and DVDs 29
- Helpful Tips 30
- Connecting Two Monitors 33
- DVI Connector 34
- Connecting a TV 34
- Power Management 35
- Hibernate Mode 36
- Power Options Properties 37
- Power Schemes Tab 37
- Advanced Tab 38
- Hibernate Tab 38
- Standby Mode 39
- Power Plan Properties 40
- Power Management Modes 41
- RAID Level 1 Configuration 43
- Using Nvidia MediaShield 46
- Network Setup Wizard 50
- Connecting to the Internet 51
- Solving Problems 55
- Drive Problems 56
- CD and DVD drive problems 57
- Hard drive problems 58
- Error Messages 60
- Keyboard Problems 62
- Lockups and Software Problems 62
- The computer stops responding 63
- A program stops responding 63
- A program crashes repeatedly 63
- 64 Solving Problems 64
- Other software problems 65
- Media Card Reader Problems 66
- Memory Problems 67
- Mouse Problems 68
- Network Problems 69
- Power Problems 70
- Printer Problems 71
- 72 Solving Problems 72
- Scanner Problems 73
- Sound and Speaker Problems 74
- No sound from headphones 75
- Video and Monitor Problems 76
- 78 Solving Problems 78
- Troubleshooting Tools 79
- Beep Codes 80
- System Messages 82
- Dell Diagnostics 84
- Dell Diagnostics Main Menu 85
- What Is a Driver? 87
- Identifying Drivers 87
- Troubleshooting Tools 89 89
- Incompatibilities 91
- NOTE: 92
- Creating a Restore Point 93
- Using Dell PC Restore 95
- Windows XP: Dell PC Restore 96
- Removing Dell PC Restore 97
- Using the Operating System CD 98
- 100 Troubleshooting Tools 100
- Removing and Installing Parts 101
- Turning Off Your Computer 102
- Removing the Computer Cover 103
- Removing the Support Bracket 104
- Inside View of Your Computer 106
- System Board Components 107
- DC Power Connector P1 109
- Installing Memory 113
- Removing Memory 115
- PCI and PCI Express Cards 116
- Removing the Bezel 123
- Replacing the Bezel 124
- Connecting Drive Cables 125
- Drive Interface Connectors 126
- Hard Drives 126
- Removing a Hard Drive 127
- Installing a Hard Drive 128
- Floppy Drive 131
- Installing a Floppy Drive 133
- Media Card Reader 137
- CD or DVD Drive 141
- Removing a CD or DVD Drive 142
- Installing a CD or DVD Drive 143
- Replacing the Battery 144
- Power Supply 146
- Processor 148
- Installing the Processor 150
- I/O Panel 153
- Installing the I/O Panel 154
- Processor Fan 155
- Installing the Processor Fan 158
- Chassis Fan 160
- Replacing the Chassis Fan 161
- System Board 162
- System Board Screws 163
- Replacing the Support Bracket 164
- Replacing the Computer Cover 165
- Appendix 167
- 168 Appendix 168
- 170 Appendix 170
- System Setup 172
- System Setup Options 173
- 174 Appendix 174
- Exit Without Saving 174
- Boot Sequence 175
- Clearing Forgotten Passwords 176
- Clearing CMOS Settings 177
- Flashing the BIOS 178
- Cleaning Your Computer 179
- CDs and DVDs 180
- FCC Notice (U.S. Only) 181
- Getting Help 183
- DellConnect 184
- Online Services 184
- Problems With Your Order 185
- Product Information 185
- Before You Call 186
- Contacting Dell 188
- Glossary 189
- 190 Glossary 190
- 192 Glossary 192
- 194 Glossary 194
- 196 Glossary 196
- 198 Glossary 198
- 200 Glossary 200
- 202 Glossary 202
- 204 Glossary 204
- Index 205 205
- Index 207 207
- Index 209 209
- Index 211 211
- 212 Index 212
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