Dell PowerVault 725N (Rackmount NAS Appliance) User Manual

Dell™PowerVault™725NSystemsInstallationandTroubleshootingGuide Introduction Indicators, Messages, and Codes Running System Diagnostics Troubles

extended-data out EGA enhanced graphics adapter EIDE enhanced integrated drive electronics EMI electromagnetic interference EMM expanded memory manage

identification IDE integrated drive electronics IPX Internet packet exchange IRQ interrupt request ISA Industry-Standard Architecture KB kilobyte(s) K

MS-DOS® Microsoft®Disk Operating System mV millivolt(s) NAS network attached storage NIC network interface controller NIS network information service

RTC real-time clock SCA Single Controller Architecture sec second(s) SDRAM synchronous dynamic random-access memory SIMM single in-line memory module

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Back to Contents Page Introduction Dell™PowerVault™725NSystemsInstallationandTroubleshootingGuide Other Documents You May Need Getting He

Back to Contents Page Indicators, Messages, and Codes Dell™PowerVault™725NSystemsInstallationandTroubleshootingGuide Front-Panel Indicators

Back-Panel Indicators Indicators are on the system's back panel for the power supply (see Figure2-2 ) and the integrated NICs (see Figure2-3).

See your User's Guide for information about using the System Setup utility. 2. From the Advanced menu, select Event Log Configuration. 3. Sel

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Back to Contents Page Using Console Redirection Dell™PowerVault™725NSystemsInstallationandTroubleshootingGuide Hardware Requirements Soft

Back to Contents Page Running System Diagnostics Dell™PowerVault™725NSystemsInstallationandTroubleshootingGuide Running the System Diagnost

that provide a short-cut to specific system diagnostics program functions. Table 3-2. System Diagnostics Program Navigation Keys Table 3-3. System Dia

Select Memory from the system diagnostics program main menu to access the following tests: l BIOS ROM Test – Checks the data path of the BIOS ROM and

parameters for batch tests, configure specific batch tests for user interaction, run quick tests and test reports. See "Logging System Diagnostic

Running the NIC Diagnostics Program To run the NIC diagnostics program: 1. Log into the NAS Manager. 2. Click Maintenance. 3. Click Terminal Se

Back to Contents Page Troubleshooting Your System Dell™PowerVault™725NSystemsInstallationandTroubleshootingGuide If your system is not workin

To replace the front panel, push the latches inward, place the panel on the front of the system and release the latches. Removing and Replacing the

Checking the Equipment This section provides troubleshooting procedures for components that connect directly to the I/O panel of the system. Before pe

2. Remove the drive carrier and install it in another drive bay. See "Removing and Installing a Hard Drive" for information about installin

Problem l System dropped or damaged. Action 1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Console redirection supports only 9600, 19.2 K, 57.6 K, or 115.2 K bps. l Set Data bits to 8. l Set Parity to None. l Set Stop bits to 1. l Set Fl

Troubleshooting the Cooling Fans Problem l One or more of the system fans does not work. Action 1. Turn off the system and attached peripherals, and

Problem l Faulty memory module l Faulty system board Action 1. Connect a keyboard, mouse, and monitor to the NAS system. 2. Turn on the power to

Recovering the System Because your NAS system is designed to have redundancy, it can recover from certain hardware and software failures. In some situ

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Back to Contents Page Installing and Replacing System Components Dell™PowerVault™725NSystemsInstallationandTroubleshootingGuide System Boar

2. Push the release lever to the right. See Figure5-2. 3. Open the latch and use it to pull the drive carrier out of the drive bay. 4. Remove

1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2. Remove the system cover. See "Remov

The three memory module sockets are located on the system board adjacent to the power supply. See Figure5-1. You can upgrade the system memory by ins

Upgrading the Processor It is possible to upgrade your processor to take advantage of future options in speed and functionality. Each processor and it

10. Unpack the new processor. If any of the pins on the processor appear bent, see "Getting Help." 11. Align the pin-1 corner of the pro

After creating macros for the keys listed in TableA-1, press <F1> on the client system's keyboard during terminal emulation to send the es

1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2. Remove the system cover. See "Remov

Replacing the System Battery The system battery maintains your system's configuration, date, and time information in a special section of memory

11. After an hour, reconnect the system to a power source and turn it on. 12. Enter the System Setup utility. If the time and date are still inco

Back to Contents Page Getting Help Dell™PowerVault™725NSystemsInstallationandTroubleshootingGuide Technical Assistance Dell Enterprise Tr

[email protected] AutoTech Service Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently as

Contacting Dell To contact Dell electronically, you can access the following websites: l www.dell.com l support.dell.com (technical support) l premi

Country Code: 55 City Code: 51 Tech Support Fax 514815470 Customer Care Fax 514815480 Sales 0800903390 British Virgin Islands General Support to

Fax Switchboard (Home/Small Business) 32875001 Dominica General Support toll-free:1-866-278-6821 Dominican Republic General Support 1-800-148-0530 E

U.K. Sales (dial within U.K. only) 08709074000 SalesFax 012040144 Fax 012045960 Switchboard 012044444 Italy (Milan) International Access Code:

International Access Code: 00 Country Code: 60 City Code: 4 Customer Service 046334949 Transaction Sales toll-free:1800888202 Corporate Sales to

Back to Contents Page I/O Connectors Dell™PowerVault™725NSystemsInstallationandTroubleshootingGuide I/O Connectors Serial Connector PS/

800300412or 1214220710 Fax 1214240112 Puerto Rico General Support 1-800-805-7545 St. Kitts and Nevis General Support toll-free:1-877-441-47

or080033555 Thailand International Access Code: 001 Country Code: 66 Technical Support toll-free:088006007 Customer Service (Penang, Malaysia) 6

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Table B-2. Serial Connector Pin Assignments PS/2-Compatible Keyboard and Mouse Connectors The PS/2-compatible keyboard and mouse cables attach to 6-

USB Connector The system's USB connectors support USB-compliant peripherals such as keyboards, mice, and printers and may also support USB-compli

Network Cable Requirements The NICs support a UTP Ethernet cable equipped with a standard RJ45-compatible plug. Observe the following cabling restrict

Back to Contents Page Abbreviations and Acronyms Dell™PowerVault™725NSystemsInstallationandTroubleshootingGuide A ampere(s) AC alternating c