Dell PowerVault LTO3-060 User Manual download pdf (Page 7)

Cleaning is Required

If the write performance falls below a set re-write threshold, the PowerVault LTO-2-024 reports that cleaning is required

by setting the Clean LED to a steady amber. If you are using a backup application that supports TapeAlert then the

application will also report that the drive requires cleaning. See Cleaning Procedure

for instructions on how to clean.

Degraded Media

If the write performance is still below the re-write threshold after cleaning, MM illuminates the Clean LED (set to steady

amber) and reports to the backup application software that the media is degraded.

The degraded media warning means that the cartridge should not be used; it may become worn to the point where drive

cannot write or read successfully using this cartridge.

Problem Situations

Dead on Arrival

1. Check LED activity at power up.

All four LEDs should flash for two seconds at power up and the Ready LED flashes for several seconds while the

power-on self test is running.

Make sure that the power supply used is working:

Measure with an external voltmeter or use a verified supply.

Perform “drive dead test” when supply is verified.

Push the eject button for at least 6 seconds to enter the “drive dead test”. The Activity LED should keep flashing

for approximately 15 seconds.

If the drive still looks dead try to remove all cables except power and rerun the “drive dead test.” A defective cable or

SCSI host bus adapter may affect the drive.

Drive Not Detected by the Operating System

1. Check LED activity at Power Up.

All four LEDs should flash for two seconds at power up and the Ready LED flashes for several seconds while the

power-on self test is running.

Check the SCSI ID.

Each device on the SCSI bus needs a unique SCSI ID. The SCSI ID is set with jumpers on the back of the drive.

See SCSI Configuration

Check SCSI termination.

The SCSI bus should be terminated at the end of the cable. A defective terminator may affect the drive.

Will Not Insert/Hold Media or Media is Not Recognized

1. Check the cartridge type.

The PowerVault LTO-2-024 will only accept LTO-3, LTO-2 or LTO-1 type data or cleaning cartridges.

If a wrong type of cartridge is inserted, the drive will eject the media with the Activity LED and Fault LED flashing.

Check media orientation.

The arrow on the cartridge must point into the tape drive facing up when the tape drive is mounted horizontally

with the LEDs on the right.

Media can be inserted only one way and there are mechanical blocks to prevent improper insertion.

Try using a new cartridge.

If it loads correctly, check the failing cartridge for damage.

Check failing media for pin damage (buckling pin).

Hold the cartridge in your hand with the write protect switch to your left and orientation arrow pointing from you.

On the right side, all the way towards the front is a small door that can be opened by sliding the door towards

you. Inside the cartridge you should see a metal pin that is held tightly in place and has media attached to it. If

the pin is missing, loose or damaged the tape will be rejected from the drive.

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Dell PowerVault LTO3-060 User Manual Page 7

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