• Ensure that the operating system reinstallation media is loaded in the optical drive. If the
media is present in the drive, the drive may be faulty. For information about troubleshooting
the drive, see the
Hardware Owner’s Manual
at support.dell.com/manuals.
• Ensure that the drive is still functional. Reboot the PowerVault NAS using the operating
system reinstallation media to restart the process.
Error: -5007 Occurred While Creating An Operating System Volume
Description A pre-existing virtual disk with LUN ID 0 that is not being used for the NAS operating system has
been encountered.The operating system on the PowerVault NAS system must be on virtual disk 0.
Workaround/
Solution
To workaround this issue, the current virtual disk with LUN ID 0 must be deleted for the operating
system reinstallation to proceed.
1. Backup all data on virtual disk 0 if possible.
2. Reboot your system and boot into the PERC controller BIOS during POST. For more information
about booting into the PERC controller BIOS, see PERC user’s guide at support.us.dell/manuals.
3. Delete the virtual disk with LUN ID 0.
4. Reboot the PowerVault NAS using the operating system reinstallation media.
Third-party Tools And Utilities Error
Description This error occurs due to the third party tools and utilities.
Workaround/
Solution
To workaround this issue, follow the instructions in the error message. If the error cannot be
resolved, contact Dell.
To resolve this issue, contact Dell. See Getting Help in the
Hardware Owner’s Manual
.
Package Provided Is Not A NAS Appliance Software
Description The package provided for the PowerVault NAS Initial Configuration Wizard is not a recognized
NAS appliance software.
Workaround/Solution Ensure that the package downloaded from support.dell.com is compatible with your system.
Cannot Install PowerVault NAS Appliance Software On The NAS
System
Description The wrong NAS software appliance has been provided on the system.
Workaround/Solution Go to support.dell.com and download the appropriate NAS appliance software for the system.
Reinstallation Error Message Stays On The LCD
Description
The last error message remains on the LCD until the operating system is successfully reinstalled.
8
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