Dell OptiPlex GX270 User Manual Page 3
- Page / 178
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Advanced Troubleshooting
Dell™OptiPlex™GX270SystemsUser'sGuide
Dell Diagnostics
Reinstalling Drivers
Microsoft®Windows®XP System Restore
Reinstalling Microsoft Windows XP
Reinstalling Microsoft Windows 2000
Resolving Software and Hardware Incompatibilities
Dell Diagnostics
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Solving Problems" and run the Dell Diagnostics before you contact Dell for technical
assistance. Running the Dell Diagnostics may help you resolve the problem without contacting Dell. If you do contact Dell, the test results can provide
important information for Dell's service and support personnel.
The Dell Diagnostics allows you to:
l Perform tests on one or all devices
l Select tests based on a symptom of the problem you are having
l Choose how many times a test is run
l Suspend testing if an error is detected
l Access help information that describes the tests and devices
l Receive status messages that tell you whether tests completed successfully
l Receive error messages if problems are detected
Starting the Dell Diagnostics
It is recommended that you print these procedures before you begin.
Enter system setup, review your computer's configuration information, and ensure that the device you want to test displays in system setup and is active.
Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD (also known as the ResourceCD).
Starting the Dell Diagnostics From Your Hard Drive
1. Shut down and restart the computer.
2. WhentheDELL™logoappears,press<F12>immediately.
If you wait too long and the Microsoft®Windows®logo appears, continue to wait until you see the Windows desktop. Then shut down your computer
through the Start menu and try again.
3. When the boot device list appears, highlight Boot to Utility Partition and press <Enter>.
4. When the Dell Diagnostics Main Menu appears, select the test you want to run.
Starting the Dell Diagnostics From the Drivers and Utilities CD
1. Insert the Drivers and Utilities CD.
2. Shut down and restart the computer.
When the DELL logo appears, press <F12> immediately.
If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer through the
Start menu and try again.
NOTICE: UsetheDellDiagnosticstotestyourDell™computeronly.Usingthisprogramwithothercomputerscanresultinerrormessages.
NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your Drivers and Utilities CD.
NOTE: This feature changes the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in system
setup.
- Abbreviations and Acronyms 2
- Advanced Troubleshooting 3
- Reinstalling Drivers 4
- Windows 2000 5
- Creating a Restore Point 6
- Before You Reinstall 6
- Reinstalling Windows XP 7
- Microsoft Windows XP 8
- Advanced Features 10
- Security 11
- Password Protection 11
- Assigning a System Password 12
- Typing Your System Password 12
- Setup Password 13
- System Setup 14
- Boot Sequence 15
- System Setup Options 16
- Booting to a USB Device 18
- Jumper Settings 18
- Power Button 19
- Hyper-Threading 19
- Power Management 20
- Battery 21
- Cleaning Your Computer 23
- Closing the Computer Cover 24
- Ergonomic Computing Habits 25
- Back to Contents Page 26
- Operating System CD 28
- Getting Help 29
- AutoTech Service 30
- Problems With Your Order 31
- Product Information 31
- Before You Call 31
- Contacting Dell 32
- Glossary 40
- DDR Memory Overview 47
- Installing Memory 48
- Removing Memory 50
- Regulatory Notices 51
- IC Notice (Canada Only) 52
- CE Notice (European Union) 52
- ENERGY STAR®Compliance 52
- VCCI Notice (Japan Only) 53
- Class A Device 54
- Class B Device 54
- BSMI Notice (Taiwan Only) 55
- SAFETY: General 57
- SAFETY: Battery Disposal 59
- PCI Cards 101
- Removing a PCI Card 103
- Serial Port Adapters 104
- Opening the Computer Cover 106
- Connecting Drive Cables 107
- Drive Interface Connectors 108
- Power Cable Connector 108
- Hard Drive 109
- Removing a Hard Drive 110
- Installing a Hard Drive 110
- Front-Panel Inserts 112
- Floppy Drive 112
- Removing a Floppy Drive 113
- Installing a Floppy Drive 114
- CD/DVD Drive 115
- Installing a CD/DVD Drive 116
- Cable Routing 117
- Microprocessor 119
- About Your Computer 124
- Back View 125
- Inside Your Computer 126
- System Board Components 127
- AGP and DVI Adapter Cards 129
- Adding a Second Hard Drive 142
- Removing a CD/DVD Drive 148
- Solving Problems 156
- Beep Codes 157
- System Lights 158
- Battery Problems 158
- Card Problems 158
- Drive Problems 159
- CD drive problems 160
- DVD drive problems 160
- Hard drive problems 160
- Dropped or Damaged Computer 161
- Error Messages 161
- General Problems 163
- A solid blue screen appears 164
- Other software problems 164
- Other technical problems 164
- General hardware problems 164
- Keyboard Problems 165
- Memory Problems 165
- Mouse Problems 165
- Network Problems 166
- Power Problems 166
- Printer Problems 167
- Sound and Speaker Problems 168
- System Board Problems 168
- Video and Monitor Problems 169
- Specifications 171
- May20048Y945Rev.A02 175
- Warranty and Return Policy 176
- Adding User Accounts 177
- Fast User Switching 178
- Network Setup Wizard 178
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