Dell UC300 User's Guide download pdf (Page 17)

Troubleshooting │ 17

Troubleshooting

Common Symptoms

The following table contains general information about common Dell Pro

Stereo Headset UC300 symptoms you might encounter and the possible

solutions.

Common Symptoms What You Experience Possible Solutions

Headset does not

power up upon

connecting to the

computer

The red and green

LEDs on the call-

control unit are

not glowing after

connection

• Make sure that

the computer is

powered up.

• Make sure that

the headset is

plugged into the

computer through

a USB port.

• Try using another

USB port.

• Try plugging the

headset directly

into one of the

computer’s USB

ports and NOT

into a USB hub.

• Try using

the headset

on another

computer.

Computer cannot

detect the headset

Cannot be detected by

the computer

• Make sure that

the computer is

powered up.

• Make sure that

the headset is

plugged into the

computer through

a USB port.

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Dell UC300 User's Guide Page 17

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