Dell 1370 User Manual download pdf (Page 43)

41

Using Support Tools

System Messages

If your computer has an issue or error, it may

display a System Message that will help you identify

the cause and action needed to resolve the issue.

NOTE: If the message you received is not

listed in the following examples, see the

documentation for either the operating

system or the program that was running

when the message appeared. Alternatively

you could see the Dell Technology Guide

on your hard drive or at support.dell.com/

manuals or see “Contacting Dell” on

page 61for assistance.

Alert! Previous attempts at booting this system

have failed at checkpoint [nnnn]. For help

in resolving this problem, please note this

checkpoint and contact Dell Technical

Support — The computer failed to complete

the boot routine three consecutive times for

the same error. Contact Dell for assistance (see

“Contacting Dell” on page 61).

CMOS checksum error — Possible motherboard

failure or Real Time Clock (RTC) battery low.

Replace the RTC coin-cell battery (see the

Service Manual at support.dell.com/manuals)

or contact Dell for assistance (see “Contacting

Dell” on page 61).

CPU fan failure — CPU fan has failed. Replace

the CPU fan (see the Service Manual at support.

dell.com/manuals).

Hard-disk drive failure — Possible hard disk

drive failure during POST. Contact Dell for

assistance (see “Contacting Dell” on page 61).

Hard-disk drive read failure — Possible hard

disk drive failure during HDD boot test. Contact

Dell for assistance (see “Contacting Dell” on

page 61).

Keyboard failure — Keyboard failure or

loose cable.

Replace the keyboard (see the Service Manual

at support.dell.com/manuals).

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