Dell Crystal Monitor User Manual download pdf (Page 27)



Product Specific Problems



Troubleshooting the Speakers

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Check if the volume is muted. To enable sound:

1. Click Start®Control Panel®Sound and Audio Devices.

2. Click to uncheck the box next to Mute.

Set the correct audio source in Dell Webcam Center. To select the correct audio source:

1. In the Dell Webcam Center, click Tools®Audio Source Control.

2. Select Monitor Webcam (C22W) in the Audio Source drop down list.

3. Adjust the Volume slider to obtain the desired audio level.

Test the microphone. Try testing the microphone using an application other than the Dell Webcam Center. To test the

microphone,

1. Click Start®Control Panel®Sound and Audio Devices.

2. Click the Voice tab.

3. Click the Test Hardware button and follow the instructions.

If the recording is successful, reset the camera defaults, or reinstall the Webcam Software. See Using the Camera for more

information.

SPECIFIC SYMPTOMS

WHAT YOU EXPERIENCE

POSSIBLE SOLUTIONS

Screen image is too small

Image is centered on screen, but does not fill

entire viewing area.

l Perform monitor reset on All Settings.

Cannot adjust the monitor with the

buttons on the front panel

OSD does not appear on the screen.

l Turn off the monitor, unplug the power cord, and then

plug back and turn on the monitor.

Common Symptoms

What You Experience

Possible Solutions

No Sound

No audio from the speakers

l Ensure that the monitor has power.

l If the monitor has no power, see Monitor Specific Troubleshooting

for monitor

common problem.

l Set all volume controls to their maximum and ensure that the mute option is

not enabled.

l Play some audio content on the computer (example, audio CD, or MP3).

l Test the Speaker using another audio source (For example: USB or HDMI).

Distorted Sound

Computer's sound card is used as the

audio source

l Clear any obstructions between the Speakers and the user.

l Set all Windows volume controls to their midpoints.

l Decrease the volume of the audio application.

l Test the Speakers using another audio source (For example: USB or HDMI).

Distorted Sound

Other audio source is used

l Clear any obstructions between the Speakers and the user.

l Decrease the volume of the audio source.

Unbalanced Sound Output

Sound from only one side of Speakers

l Clear any obstructions between the Speakers and the user.

l Set all Windows audio balance controls (L-R) to their midpoints.

l Test the Speakers using another audio source (For example: USB or HDMI).

Low Volume

Volume is too low

l Clear any obstructions between the Speakers and the user.

l Set all Windows volume controls to their maximum.

l Increase the volume of the audio application.

l Test the Speakers using another audio source (For example: USB or HDMI).

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Dell Crystal Monitor User Manual Page 27

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