Dell Z9000 Specifications download pdf (Page 53)

Technical Support | 53

Requesting a Hardware Replacement

To request replacement hardware, follow these steps:

Step Task

1 Determine the part number and serial number of the component you wish to replace.

• To list the numbers for all the components installed in the system, use the show hardware command.

2 Request a RMA number from TAC by opening a support case. Open a support case by:

• Using the Create Service Request form on the iSupport page (see

Contacting the Technical Assistance Center

• Contacting Dell Force10 directly by E-mail or by phone (see

Contacting the Technical Assistance Center

). Provide

the following information when using E-mail or phone:

• Part number, description, serial number (required), Dell Service Tag (required) and chassis color (required) of

the component.

• Your name, organization name, telephone number, fax number, and E-mail address.

• Shipping address for the replacement component, including a contact name, phone number, and E-mail address.

• A description of the failure, including log messages. This can include:

– Output from the show tech-support [non-paged] command. (This report is very long so set the storage buffer

in your terminal program to high.)

– Output from the show logging eventlog [unit] command, where the unit is the stack ID of the member unit that

experienced the failure (This report is included as a section in the output of the show tech-support [non-paged]

command.)

– Console captures showing the error messages

– Console captures showing the troubleshooting steps taken

– Saved messages to a syslog server, if you use one

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Dell Z9000 Specifications Page 53