Dell Venue 8 Pro User Manual download pdf (Page 25)

Troubleshooting | 25

Touchscreen problem

Problems Possible causes Possible solutions

Touchscreen responds

slowly or improperly

• The screen is dirty.

• Protective cover

prevents the tablet

from recognizing

your inputs.

• Moisten a soft,

lint-free cloth with

either water or a

display cleaner, and

wipe the surface of

the tablet until it is

clean. Do not allow

water from the cloth

to seep down to

the tablet ports or

buttons.

• Remove any

protective covers

from the touchscreen.

Network Problem

Problems Possible causes Possible solutions

No wireless connection 1 Check if the wireless

radio is on. See Wi-Fi

setting.

2 Try to get closer to the

wireless access point.

3 Reset the wireless

router if using a private

network; open the

browser to view the

landing page if using a

public network.

Slow Internet

connections

The signal strength is

not strong enough.

Move your tablet to a

different location for

better signal reception.

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Dell Venue 8 Pro User Manual Page 25

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