Dell PowerEdge 1950 Owner's Manual Page 1

www.dell.com | support.dell.comDell™ PowerEdge™ 1950 SystemsHardware Owner’s Manual

10 About Your System NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other

100 Troubleshooting Your SystemTroubleshooting the System Battery Problem• System message indicates a problem with the battery.• System Setup program

Troubleshooting Your System 101The power supply's fault indicator is lit. See "Power Indicator Codes" on page 15. NOTICE: You can hot-

102 Troubleshooting Your System2Open the system. See "Opening and Closing the System" on page 46. CAUTION: The cooling fans are not hot-plu

Troubleshooting Your System 1037Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 65.8Replace the memory c

104 Troubleshooting Your System1Try using a different CD or DVD that you know works properly.2Enter the System Setup program and ensure that the drive

Troubleshooting Your System 105See the documentation supplied with the host adapter for information about the configuration utility.bEnsure that the h

106 Troubleshooting Your SystemAction CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshootin

Troubleshooting Your System 107Troubleshooting Expansion Cards NOTE: When troubleshooting an expansion card, see the documentation for your operating

108 Troubleshooting Your SystemdClose the system. See "Opening and Closing the System" on page 46.eRun the appropriate diagnostic test.If th

Troubleshooting Your System 10916Replace processor 1 with another processor of the same capacity. See "Removing the Processor" on page 67.17

About Your System 11Front-Panel Features and IndicatorsFigure 1-1 shows the controls, indicators, and connectors located behind the optional rack beze

110 Troubleshooting Your System

Running the System Diagnostics 1115Running the System DiagnosticsIf you experience a problem with your system, run the diagnostics before calling for

112 Running the System DiagnosticsRunning the System DiagnosticsThe system diagnostics is run from the utility partition on your hard drive. NOTICE:

Running the System Diagnostics 113Selecting Diagnostics OptionsUse the Diagnostics Options area to select how you want to test a device. You can set t

114 Running the System Diagnostics

Jumpers and Connectors 1156Jumpers and ConnectorsThis section provides specific information about the system jumpers. It also provides some basic info

116 Jumpers and ConnectorsFigure 6-1. System Board JumpersTable 6-1. System Board Jumper SettingsJumper Setting Description1PWRD_EN(default)The passwo

Jumpers and Connectors 117Disabling a Forgotten PasswordThe system's software security features include a system password and a setup password, w

118 Jumpers and ConnectorsSystem Board ConnectorsSee Figure 6-2 and Table 6-2 for the location and description of system board connectors.Figure 6-2.

Jumpers and Connectors 119Table 6-2. System Board ConnectorsConnector Description1 RAC_CONN2 Connector for the remote access control connector (RAC)2

12 About Your System Hard-Drive Indicator CodesIf your hard drives are configured with the optional SAS RAID daughter card, two indicators on each of

120 Jumpers and ConnectorsSAS/SATA Backplane Board ConnectorsFigure 6-3 shows the location of the connectors on the SAS/SATA backplane board that supp

Jumpers and Connectors 121Figure 6-4. SAS 2.5-Inch-Drive Backplane Board Components - Option 2 (Front)Figure 6-5. SAS Backplane Board Components - Opt

122 Jumpers and ConnectorsExpansion-Card Riser-Board Components and PCI BusesThere are two expansion card configurations for this systems. Each riser

Jumpers and Connectors 123SAS Sideplane Board ConnectorsFigure 6-8. Side Plane Components1 SAS daughter card connector 2 control panel connector 3 IDE

124 Jumpers and Connectors

Getting Help 1257Getting HelpTechnical AssistanceIf you need assistance with a technical problem, perform the following steps:1Complete the procedures

126 Getting Helpwww.euro.dell.com (Europe only)www.dell.com/la (Latin American countries)www.dell.ca (Canada only)• Anonymous file transfer protocol (

Getting Help 127Dell Enterprise Training and CertificationDell Enterprise Training and Certification is available; see www.dell.com/training for more

128 Getting HelpBefore You CallNOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system

Getting Help 129Diagnostics ChecklistName:Date:Address:Phone number:Service Tag (bar code on the back of the computer):Express Service Code:Return Mat

About Your System 13Figure 1-2. Hard-Drive IndicatorsTable 1-3 lists the drive indicator patterns. Different patterns are displayed as drive events oc

130 Getting HelpContacting DellTo contact Dell electronically, you can access the following websites:• www.dell.com•support.dell.com (support)For spec

Getting Help 131Austria (Vienna)International Access Code: 900Country Code: 43City Code: 1Website: support.euro.dell.comE-mail: tech_support_central_e

132 Getting HelpBruneiCountry Code: 673Technical Support (Penang, Malaysia)604 633 4966Customer Care (Penang, Malaysia)604 633 4888Transaction Sales (

Getting Help 133China (Xiamen)Country Code: 86City Code: 592Technical Support website: support.dell.com.cnTechnical Support E-mail: [email protected]

134 Getting HelpCzech Republic (Prague)International Access Code: 00Country Code: 420Website: support.euro.dell.comE-mail: [email protected]

Getting Help 135France (Paris) (Montpellier)International Access Code: 00Country Code: 33City Codes: (1) (4)Website: support.euro.dell.comHome and Sma

136 Getting HelpGreeceInternational Access Code: 00Country Code: 30Website: support.euro.dell.comTechnical Support 00800-44 14 95 18Gold Service Techn

Getting Help 137Ireland (Cherrywood)International Access Code: 00Country Code: 353City Code: 1Website: support.euro.dell.comE-mail: dell_direct_suppor

138 Getting HelpJapan (Kawasaki)International Access Code: 001Country Code: 81City Code: 44Website: support.jp.dell.comTechnical Support (servers)toll

Getting Help 139Latin America Customer Technical Support (Austin, Texas, U.S.A.)512 728-4093Customer Service (Austin, Texas, U.S.A.)512 728-3619Fax (T

14 About Your SystemBack-Panel Features and IndicatorsFigure 1-3 shows the controls, indicators, and connectors located on the system's back pane

140 Getting HelpMexicoInternational Access Code: 00Country Code: 52Customer Technical Support001-877-384-8979or 001-877-269-3383Sales50-81-8800or 01-8

Getting Help 141Norway (Lysaker)International Access Code: 00Country Code: 47Website: support.euro.dell.comTechnical Support for XPS portable computer

142 Getting HelpSingapore (Singapore)International Access Code: 005Country Code: 65Website: support.ap.dell.comTechnical Support (Dimension, Inspiron,

Getting Help 143Spain (Madrid)International Access Code: 00Country Code: 34City Code: 91Website: support.euro.dell.comHome and Small BusinessTechnical

144 Getting HelpTaiwanInternational Access Code: 002Country Code: 886Website: support.ap.dell.comE-mail: [email protected] Support (OptiPle

Getting Help 145U.K. (Bracknell)International Access Code: 00Country Code: 44City Code: 1344Website: support.euro.dell.comCustomer Care website: suppo

146 Getting HelpU.S.A. (Austin, Texas)International Access Code: 011Country Code: 1Automated Order-Status Servicetoll-free: 1-800-433-9014AutoTech (po

Glossary 147GlossaryThis section defines or identifies technical terms, abbreviations, and acronyms used in your system documents.A — Ampere(s).AC — A

148 GlossaryCD — Compact disc. CD drives use optical technology to read data from CDs. cm — Centimeter(s).cmos — Complementary metal-oxide semiconduct

Glossary 149expansion card — An add-in card, such as a NIC or SCSI adapter, that plugs into an expansion-card connector on the system board. An expans

About Your System 15Connecting External DevicesWhen connecting external devices to your system, follow these guidelines:• Most devices must be connect

150 Glossaryjumper — Small blocks on a circuit board with two or more pins emerging from them. Plastic plugs containing a wire fit down over the pins.

Glossary 151NAS — Network Attached Storage. NAS is one of the concepts used for implementing shared storage on a network. NAS systems have their own o

152 GlossaryROMB — RAID on motherboard.rpm — Revolutions per minute.RTC — Real-time clock.SAS — Serial-attached SCSI.SATA — Serial Advanced Technology

Glossary 153UNIX — Universal Internet Exchange. UNIX, the precursor to Linux, is an operating system written in the C programming language.uplink port

154 Glossary

Index 155IndexAairflowcooling shroud, 50alert messages, 30Bback-panelfeatures, 14baseboard management controller, 41BMC, 41batteriesremoving and repla

156 Index156 IndexEerror messages, 31expansion cardremoving, 82troubleshooting, 107expansion cardsinstallation guidelines, 61installing, 61PCIe, 61PCI

Index 157troubleshooting, 95Mmemoryinstallation guidelines, 64installing, 65system, 63troubleshooting, 102memory cooling shroud, 52removing, 52replaci

158 Index158 Indexremoving and replacingbezel, 46replacingbattery, 86cooling fan module, 49power supply, 55processor, 67system battery, 86risersexpans

Index 159damaged system, 99expansion card, 107external connections, 94keyboard, 95memory, 102microprocessors, 108mouse, 96NIC, 98power supplies, 100RA

16 About Your SystemFigure 1-4. Power Supply IndicatorsNIC Indicator CodesEach NIC on the back panel has an indicator that provides information on net

160 Index160 Index

About Your System 17LCD Status MessagesThe system's control panel LCD provides status messages to signify when the system is operating correctly

18 About Your SystemE1211 ROMB Batt RAID battery is either missing, bad, or unable to recharge due to thermal issues.Reseat the RAID battery connector

About Your System 19E1418 CPU # Presence Specified processor is missing or bad, and the system is in an unsupported configuration.See "Troublesho

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates

20 About Your SystemE1624 PS Redundancy The power supply subsystem is no longer redundant. If the last supply fails, the system will go down.See "

About Your System 21E1811 HDD ## Rbld Abrt The specified hard drive has experienced a rebuild abort.See "Troubleshooting a Hard Drive" on pa

22 About Your SystemE2016 Int Controller Interrupt controller failure. See "Getting Help" on page 125.E2017 Timer Fail Timer refresh failure

About Your System 23E2111 SBE Log Disable Crd # DIMM ##The system BIOS has disabled memory single-bit error (SBE) logging, and will not resume logging

24 About Your SystemSolving Problems Described by LCD Status MessagesThe code and text on the LCD can often specify a very precise fault condition tha

About Your System 25System MessagesSystem messages appear on the screen to notify you of a possible problem with the system. Table 1-8 lists the syste

26 About Your SystemDIMMs must be populated in sequential order beginning with slot 1. The following DIMM is electrically isolated: DIMM x.The specifi

About Your System 27General failure The operating system is unable to carry out the command.This message is usually followed by specific information.

28 About Your SystemNo boot sector on hard driveIncorrect configuration settings in System Setup program, or no operating system on hard drive.Check t

About Your System 29Read faultRequested sector not foundThe operating system cannot read from the diskette or hard drive, the system could not find a

Contents 3Contents1 About Your SystemOther Information You May Need. . . . . . . . . . . . . . . . . . . . . . . 9Accessing System Features During S

30 About Your SystemWarning MessagesA warning message alerts you to a possible problem and prompts you to respond before the system continues a task.

Using the System Setup Program 312Using the System Setup ProgramAfter you set up your system, run the System Setup program to familiarize yourself wit

32 Using the System Setup Program NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the

Using the System Setup Program 33Figure 2-1. Main System Setup Program ScreenTable 2-2 lists the options and descriptions for the information fields t

34 Using the System Setup ProgramBoot Sequence Determines the order in which the system searches for boot devices during system startup. Available opt

Using the System Setup Program 35CPU Information ScreenTable 2-3 lists the options and descriptions for the information fields that appear on the CPU

36 Using the System Setup ProgramIntegrated Devices ScreenTable 2-4 lists the options and descriptions for the information fields that appear on the I

Using the System Setup Program 37System Security ScreenTable 2-5 lists the options and descriptions for the information fields that appear on the Syst

38 Using the System Setup ProgramExit ScreenAfter you press <Esc> to exit the System Setup program, the Exit screen displays the following optio

Using the System Setup Program 39When a system password is assigned, the setting shown for the System Password option is Enabled. If the setting shown

4 ContentsSystem and Setup Password Features . . . . . . . . . . . . . . . . . . . . . 38Using the System Password . . . . . . . . . . . . . . . . .

40 Using the System Setup ProgramWhen the Password Status option is set to Locked whenever you turn on your system or reboot your system by pressing &

Using the System Setup Program 41The password assignment is not case-sensitive. However, certain key combinations are not valid. If you enter one of t

42 Using the System Setup Program• Support is independent of the system’s power or operating state• Provides text console redirection for system setup

Installing System Components 433Installing System ComponentsThis section describes how to install the following system components:• Cooling fan module

44 Installing System ComponentsRecommended ToolsYou may need the following items to perform the procedures in this section:• Key to the system keylock

Installing System Components 45The system board holds the system's control circuitry and other electronic components. Several hardware options, s

46 Installing System ComponentsFigure 3-2. Removing the BezelTo replace the front bezel, perform the preceding steps in reverse.Opening and Closing th

Installing System Components 474Lift up on the latch on top of the system to guide it back and into an offset position. See Figure 3-3.5Grasp the cove

48 Installing System ComponentsCooling Fan ModulesThis system contains four cooling fan modules, each comprised of two dual-rotor fans, for a total of

Installing System Components 49Figure 3-4. Removing and Installing a Cooling FanReplacing a Cooling Fan Module NOTE: The procedure for installing eac

Contents 5Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61Installing an Expansion Card. . . . . . . . . . . . . . .

50 Installing System ComponentsRemoving the Plastic Fan Guide NOTE: The plastic fan guide is mounted to the chassis between the fans. NOTE: You may n

Installing System Components 51Figure 3-5. System Board Cooling ShroudRemoving the System Board Cooling Shroud1If applicable, remove the bezel. See &q

52 Installing System Components6If applicable, replace the bezel. See "Removing and Replacing the Front Bezel" on page 45.7Attach any periph

Installing System Components 53Figure 3-6. Memory Cooling ShroudReplacing the Memory Cooling Shroud1To install the memory cooling shroud, align the sh

54 Installing System ComponentsRemoving a Power Supply NOTICE: The system requires one power supply for the system to operate normally. The system is

Installing System Components 55Figure 3-7. Removing and Installing a Power SupplyReplacing a Power Supply1If you are adding a second power supply, rem

56 Installing System ComponentsRemoving the Power Supply BlankPress the latch on the left side to release and remove the blank, rotating the blank sli

Installing System Components 57Figure 3-8. Installing a SAS Controller Daughter Card4Attach any cables from the internal storage daughter card to the

58 Installing System ComponentsFigure 3-9. Cable Routing for the SAS Controller Daughter Card1 SAS connector SAS 0 2 SAS controller daughter card 3 SA

Installing System Components 59Figure 3-10. Cable Routing for the SAS RAID Controller Daughter Card1 SAS RAID connector SAS 0 2 SAS RAID controller da

6 ContentsExpansion-Card Riser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82Removing an Expansion-Card Riser. . . . . . . . . . . . . .

60 Installing System ComponentsRAID BatteryInstalling a RAID Battery1Locate the RAID battery pocket on the chassis that is adjacent to hard drive bay

Installing System Components 61Expansion CardsThe system is available with one of two optional PCI riser configurations.PCIe Riser Board Expansion Slo

62 Installing System ComponentsbInsert the card-edge connector firmly into the expansion-card connector until the card is fully seated.cWhen the card

Installing System Components 634Remove the expansion card:aOpen the expansion-card latch. See Figure 3-12.bGrasp the expansion card by its edges, and

64 Installing System ComponentsEach channel consists of two memory module sockets: • Channel 0 contains DIMM_1, DIMM_5.• Channel 1 contains DIMM _2, D

Installing System Components 65Memory Mirroring SupportThe system supports memory mirroring if eight identical memory modules are installed in the sys

66 Installing System ComponentsFigure 3-13. Installing and Removing a Memory Module6Align the memory module's edge connector with the alignment k

Installing System Components 67Removing Memory Modules CAUTION: Many repairs may only be done by a certified service technician. You should only perf

68 Installing System Components2Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.3Open th

Installing System Components 696Wait 30 seconds for the heat sink to loosen from the processor. 7Open the other heat sink retention lever.8If the heat

Contents 7Troubleshooting the System Battery. . . . . . . . . . . . . . . . . . . . . 100Troubleshooting Power Supplies . . . . . . . . . . . . . . .

70 Installing System ComponentsInstalling a Processor1Unpack the new processor.2 Align the processor with the socket keys on the ZIF socket. See Figur

Installing System Components 71RAC Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshoo

72 Installing System Components7Align the front edge of the RAC card with the front plastic retention standoffs, and then press down on the front of t

Installing System Components 73Optical DriveThe optional slimline optical drive is mounted on a tray that slides into the front panel and connects to

74 Installing System ComponentsFigure 3-17. Removing and Installing the Optical Drive TrayInstalling the Optical Drive Tray1Align the optical drive tr

Installing System Components 75Hard DrivesThis subsection describes how to install and configure SAS or SATA hard drives in the system's internal

76 Installing System ComponentsFor 2.5-inch hard drive configurations, remove the blank as you would the 2.5-inch hard drive carrier:1 Remove the fron

Installing System Components 773Install the hot-plug hard drive.aOpen the hard-drive carrier handle. See Figure 3-18.Figure 3-18. Installing a Hot-Plu

78 Installing System ComponentsReplacing a Hard-Drive CarrierRemoving a Hard Drive From a Hard-Drive Carrier1If you are removing a SATA hard drive fro

Installing System Components 79Figure 3-19. Installing a SAS Hard Drive Into a Drive CarrierInstalling a SATA Hard Drive Into a SATA Drive Carrier NO

8 Contents7 Getting HelpTechnical Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125Online Services . . . . . . . . . . . . . .

80 Installing System ComponentsFigure 3-20. Installing a SATA Hard Drive Into a SATA Drive CarrierInstalling a SATA Hard Drive and Interposer Card Int

Installing System Components 814Attach the interposer card to the rear of the SATA hard drive:aAngle the top of the interposer card into the inside to

82 Installing System ComponentsExpansion-Card RiserRemoving an Expansion-Card Riser CAUTION: Many repairs may only be done by a certified service tec

Installing System Components 834If applicable, remove the expansion card from the riser.5Press the release latch(es) on the riser board and lift the r

84 Installing System Components6Remove the backplane board:– If you are removing a 3.5-inch hard drive (two-drive) backplane, press the release latch

Installing System Components 85Installing the Backplane Board CAUTION: Many repairs may only be done by a certified service technician. You should on

86 Installing System ComponentsInstalling the Sideplane Board CAUTION: Many repairs may only be done by a certified service technician. You should on

Installing System Components 875Remove the system battery. aSupport the battery connector by pressing down firmly on the positive side of the connecto

88 Installing System Components14After an hour, reconnect the system to its electrical outlet and turn it on.15Enter the System Setup program and if t

Installing System Components 89Figure 3-25. Control Panel Removal and InstallationInstalling the Control Panel CAUTION: Many repairs may only be done

About Your System 91About Your SystemThis section describes the physical, firmware, and software interface features that provide and ensure the essent

90 Installing System Components7Replace the SAS controller daughter card. See "Installing a SAS Controller Daughter Card or SAS RAID Controller D

Installing System Components 9114Remove the system board:aPull the system-board release pin. See Figure 3-26.bWhile pulling the release pin, grasp the

92 Installing System Components3Slide the system-board tray toward the back of the chassis until it locks into position.4If applicable, replace the RA

Troubleshooting Your System 934Troubleshooting Your System Safety First—For You and Your SystemTo perform certain procedures in this document, you mus

94 Troubleshooting Your SystemChecking the EquipmentThis section provides troubleshooting procedures for external devices attached to the system, such

Troubleshooting Your System 95Troubleshooting the Video Subsystem Problem• Monitor is not working properly.• Video memory is faulty.Action1Check the s

96 Troubleshooting Your SystemTroubleshooting the MouseProblem• System message indicates a problem with the mouse.• Mouse is not functioning properly.

Troubleshooting Your System 97Troubleshooting a Serial I/O Device Problem• Device connected to the serial port is not operating properly.Action1Turn o

98 Troubleshooting Your SystemTroubleshooting a NICProblem• NIC cannot communicate with network.Action1Run the appropriate online diagnostic test. See

Troubleshooting Your System 994Let the system dry thoroughly for at least 24 hours.5Close the system. See "Opening and Closing the System" o