Dell PowerEdge R200 Owner's Manual

www.dell.com | support.dell.comDell™ PowerEdge™ R200 SystemsHardware Owner’s Manualbook.book Page 1 Thursday, August 30, 2007 3:30 PM

10 Contentsbook.book Page 10 Thursday, August 30, 2007 3:30 PM

100 Troubleshooting Your SystemAction1Check the system and power connections to the monitor.2Determine whether the system has monitors attached to bot

Troubleshooting Your System 101Troubleshooting the MouseProblem• System message indicates a problem with the mouse.• Mouse is not functioning properly

102 Troubleshooting Your SystemTroubleshooting a Serial I/O Device Problem• Device connected to the serial port is not operating properly.Action1Turn

Troubleshooting Your System 1034Turn on the system and then turn on the reconnected device.If the problem is resolved, the USB connector might be defe

104 Troubleshooting Your System3Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation.4Enter

Troubleshooting Your System 1054Let the system dry thoroughly for at least 24 hours.5Close the system. See "Closing the System" on page 55.6

106 Troubleshooting Your SystemTroubleshooting the System Battery Problem• System message indicates a problem with the battery.• System Setup program

Troubleshooting Your System 107Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the compon

108 Troubleshooting Your SystemTroubleshooting a FanProblem• System-status indicator is amber.• Systems management software issues a fan-related error

Troubleshooting Your System 109Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the compon

About Your System 11About Your SystemThis section describes the physical, firmware, and software interface features that provide and ensure the essent

110 Troubleshooting Your System10Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.11Enter the System Set

Troubleshooting Your System 111Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the compon

112 Troubleshooting Your System NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all fil

Troubleshooting Your System 113fReconnect the system to the electrical outlet, and turn on the system and attached peripherals.If the problem persists

114 Troubleshooting Your System9Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 78.10Close the

Troubleshooting Your System 1153Open the system. See "Opening the System" on page 54.4Ensure that the processor and heat sink are properly i

116 Troubleshooting Your Systembook.book Page 116 Thursday, August 30, 2007 3:30 PM

Running the System Diagnostics 117Running the System DiagnosticsIf you experience a problem with your system, run the diagnostics before calling for t

118 Running the System Diagnostics• View status messages that inform you if tests are completed successfully.• View error messages that inform you of

Running the System Diagnostics 1193Run the diagnostic utility and follow the on-screen instructions to create the diagnostic partition on the removabl

12 About Your System• Systems management software documentation describes the features, requirements, installation, and basic operation of the softwar

120 Running the System DiagnosticsSelecting Devices for TestingThe left side of the Customize window lists devices that can be tested. Devices are gro

Jumpers and Connectors 121Jumpers and ConnectorsThis section provides specific information about the system jumpers and describes the connectors on th

122 Jumpers and ConnectorsSystem Board ConnectorsSee Figure 6-2 and Table 6-2 for the location and description of the system board connectors. Table 6

Jumpers and Connectors 123Figure 6-2. System Board ConnectorsTable 6-2. System Board ConnectorsItem Connector Description1 CPU Processor socket2 12V p

124 Jumpers and ConnectorsRiser Card ConnectorsThe system is available with either a PCIe riser card or a PCI-X/PCIe riser card. See Figure 6-3 and Fi

Jumpers and Connectors 125Figure 6-4. PCI-X/PCIe Riser Card ConnectorsDisabling a Forgotten PasswordThe system's software security features inclu

126 Jumpers and Connectors6Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.7Open the sys

Getting Help 127Getting HelpObtaining AssistanceIf you experience a problem with your computer, you can complete the following steps to diagnose and t

128 Getting HelpOnline ServicesYou can learn about Dell products and services on the following websites:www.dell.comwww.dell.com/ap (Asian/Pacific cou

Getting Help 129Automated Order-Status ServiceTo check on the status of any Dell products that you have ordered, you can go to support.dell.com, or yo

About Your System 13Front-Panel Features and IndicatorsFigure 1-1 shows the controls, indicators, connectors, and features on the system front panel b

130 Getting HelpReturning Items for Warranty Repair or CreditPrepare all items being returned, whether for repair or credit, as follows:1Call Dell to

Getting Help 131Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system di

132 Getting HelpDiagnostics ChecklistName:Date:Address:Phone number:Service Tag (bar code on the back or bottom of the computer):Express Service Code:

Getting Help 133Contacting DellFor customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet con

134 Getting HelpAntigua and Barbuda Online Supportwww.dell.com/[email protected] Support, Customer Service, Sales1-800-805-5924AomenC

Getting Help 135Technical Support for XPS computers onlytoll-free: 1300 790 877Home and Home Officetoll-free: 1300-655-533Medium and Large Businesstol

136 Getting HelpHome/Small Business Customer Service08 20 24 05 30 14Home/Small Business Support08 20 24 05 30 17Preferred Accounts/Corporate Customer

Getting Help 137Belize Online Supportwww.dell.com/[email protected] Support, Customer Service, Sales811-866-686-9880or (512) 723-0010

138 Getting HelpBruneiCountry Code: 673Technical Support (Penang, Malaysia)604 633 4966Customer Service (Penang, Malaysia)604 633 3101or toll-free: 80

Getting Help 139Canada (North York, Ontario)International Access Code: 011Online Order Statuswww.dell.ca/ostatusOnline Support support.ca.dell.comAuto

14 About Your SystemFigure 1-1. Front-Panel Features and Indicators107325411198612book.book Page 14 Thursday, August 30, 2007 3:30 PM

140 Getting HelpCayman Islands Online Supportwww.dell.com/[email protected] Support1-877-261-0242Customer Service and Sales1-877-262-

Getting Help 141Technical Support – Projectors, PDAs, Switches, Routers, etc.toll-free: 800 858 2920Technical Support – Printerstoll-free: 800 858 231

142 Getting HelpColombia Online Supportwww.dell.com/[email protected] Support01-800-915-5704Customer Service and Sales01-800-915-4755

Getting Help 143Denmark (Copenhagen)International Access Code: 00Country Code: 45 Online Supportsupport.euro.dell.comTechnical Support for XPS compute

144 Getting HelpEcuador(calling from Quito and Guayaquil only)Online Supportwww.dell.com/[email protected] Support, Customer Service,

Getting Help 145Home and Small BusinessTechnical Support0825 387 270Customer Service 0825 823 833Switchboard 0825 004 700Switchboard (calls from outsi

146 Getting HelpPreferred Accounts Customer Service069 9792-7320Large Accounts Customer Service069 9792-7320Public Accounts Customer Service069 9792-7

Getting Help 147Honduras Online Support www.dell.com/[email protected] Support, Customer Service, Salestoll free: 800-0123-866-686-98

148 Getting HelpIndia Online Supportsupport.ap.dell.comPortable and Desktop SupportPortables, Desktop, and Peripherals E-mail support.ap.dell.com/ap/e

Getting Help 149Large Corporate [email protected]: 1800-4252067SalesLarge Corporate Accounts1600 33 8044Home and Small Business

About Your System 15Table 1-2. Front-Panel ComponentsItem Component Icon Description1 Power-on indicator, power buttonThe power button turns system po

150 Getting HelpIreland (Cherrywood)International Access Code: 00Country Code: 353City Code: 1Online Supportsupport.euro.dell.comdell_direct_support@d

Getting Help 151Italy (Milan)International Access Code: 00Country Code: 39City Code: 02Online Supportsupport.euro.dell.comHome and Small BusinessTechn

152 Getting HelpTechnical Support outside of Japan – Dimension, and Inspiron81-44-520-1435Technical Support – Dell Precision, OptiPlex, and Latitudeto

Getting Help 153Preferred Accounts Division Sales – over 400 employees044-556-3433Public Sales – government agencies, educational institutions, and me

154 Getting HelpLatin America Customer Technical Support (Austin, Texas, U.S.A.)512 728-4093Customer Service (Austin, Texas, U.S.A.)512 728-3619Fax (T

Getting Help 155Technical Support – PowerApp, PowerEdge, PowerConnect, and PowerVaulttoll-free: 1800 881 386Customer Servicetoll-free:1800 881 306(opt

156 Getting HelpNetherlands Antilles Online Supportwww.dell.com/[email protected] Support, Customer Service, Salestoll free: 001-866-

Getting Help 157New ZealandInternational Access Code: 00Country Code: 64Online Supportsupport.ap.dell.comsupport.ap.dell.com/contactusTechnical Suppor

158 Getting HelpNorway (Lysaker)International Access Code: 00Country Code: 47Online Supportsupport.euro.dell.comTechnical Support for XPS computers on

Getting Help 159Peru Online Supportwww.dell.com/[email protected] Support0800-50-869Customer Service and Sales0800-50-669Poland (Wars

16 About Your System2 Diagnostic indicators (4)The diagnostic indicators aid in diagnosing and troubleshooting the system. For more information, see &

160 Getting HelpSt. Kitts and Nevis Online Supportwww.dell.com/[email protected] Supporttoll-free: 1-877-441-4734Customer Service and

Getting Help 161Customer Servicetoll-free:18003947430(option 4)24-Hour Automated Order Status Servicetoll-free: 1 800 394 7476SalesTransaction Salesto

162 Getting HelpSpain (Madrid)International Access Code: 00Country Code: 34City Code: 91Online Supportsupport.euro.dell.comHome and Small BusinessTech

Getting Help 163Switzerland (Geneva)International Access Code: 00Country Code: 41City Code: 22Online Supportsupport.euro.dell.comTech_support_central_

164 Getting Helpbook.book Page 164 Thursday, August 30, 2007 3:30 PM

Glossary 165GlossaryThis section defines or identifies technical terms, abbreviations, and acronyms used in your system documents.A — Ampere(s).AC — A

166 GlossaryBMC — Baseboard management controller.boot routine — A program that clears all memory, initializes devices, and loads the operating system

Glossary 167DDR — Double-data rate. A technology in memory modules that potentially doubles the output.device driver — A program that allows the opera

168 Glossaryexpansion bus — Your system contains an expansion bus that allows the processor to communicate with controllers for peripherals, such as N

Glossary 169mouse, or monitor attached. Normally, headless systems are managed over a network using an Internet browser.host adapter — A host adapter

About Your System 17Back-Panel Features and IndicatorsFigure 1-2 shows the controls, indicators, and connectors located on the system's back pane

170 GlossaryKMM — Keyboard/monitor/mouse.KVM — Keyboard/video/mouse. KVM refers to a switch that allows selection of the system from which the video i

Glossary 171several different forms of memory, such as integrated memory (ROM and RAM) and add-in memory modules (DIMMs). MHz — Megahertz.mirroring —

172 Glossarypixels across by the number of pixels up and down.POST — Power-on self-test. Before the operating system loads when you turn on your syste

Glossary 173RTC — Real-time clock.SAS — Serial-attached SCSI.SATA — Serial Advanced Technology Attachment. A standard interface between the system boa

174 Glossarysystem memory — See RAM.System Setup program — A BIOS-based program that allows you to configure your system’s hardware and customize the

Glossary 175board or may be an expansion card that plugs into an expansion slot.video driver — A program that allows graphics-mode application program

176 Glossarybook.book Page 176 Thursday, August 30, 2007 3:30 PM

Index 177IndexAalert messages, 34assigning passwords, 45BBaseboard Management Controller (BMC), 49batteryremoving or replacing, 58replacing, 58trouble

178 Indexdiagnosticsadvanced testing options, 119running from the utility partition, 118using Dell PowerEdge Diagnostics, 117when to use, 118diagnosti

Index 179IRQsavoiding conflicts, 98line assignments, 98Jjumperssystem board, 121Kkeyboardtroubleshooting, 100Mmemoryinstallation guidelines, 81install

18 About Your SystemFigure 1-2. Back-Panel Features and IndicatorsConnecting External DevicesWhen connecting external devices to your system, follow t

180 Indexprocessorreplacing, 85troubleshooting, 114processor fan assemblytroubleshooting, 108RRAID controller card. See expansion cards.recommended to

Index 181system identification button, 16system messages, 19system passwordassigning, 45changing, 47deleting, 47features, 45System Security screen, 43

182 Indexbook.book Page 182 Thursday, August 30, 2007 3:30 PM

About Your System 19• Always attach an external device while your system and the device are turned off. Next, turn on any external devices before turn

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates

20 About Your System NOTE: If you receive a system message that is not listed in Table 1-4, check the documentation for the application that is runni

About Your System 21Decreasing available memoryOne or more memory modules might be improperly seated or faulty.Reinstall the memory modules and, if ne

22 About Your SystemError: Remote Access Controller initialization failure.Faulty or improperly installed RAC.Ensure that the RAC is properly installe

About Your System 23Manufacturing mode detectedSystem is incorrectly configured.Memory address line failure at address, read value expecting valueMemo

24 About Your SystemNo boot sector on hard-disk driveThe system configuration information in the System Setup program might be incorrect.Enter the Sys

About Your System 25PCIe Degraded Link Width Error: Embedded Bus#nn/Dev#nn/FuncnExpected Link Width is nActual Link Width is nFaulty or improperly ins

26 About Your SystemPlug & Play Configuration ErrorError encountered in initializing PCI device; faulty system board.Install the NVRAM_CLR jumper

About Your System 27SATA Port 0/1/2 hard disk not foundSATA Port 0/1/2 set as Auto, no disk installed.Run the System Setup program to correct the sett

28 About Your SystemTime-of-day not set - please run SETUP programIncorrect Time or Date settings; faulty system battery.Check the Time and Date setti

About Your System 29Diagnostics Indicator CodesThe four diagnostics indicators on the system front panel display error codes during system startup. Ta

Contents 3Contents1 About Your System . . . . . . . . . . . . . . . . . 11Other Information You May Need . . . . . . . . . . . . 11Accessing Syste

30 About Your SystemPossible video card failure.See "Troubleshooting Expansion Cards" on page 113.Diskette drive or hard drive failure.Ensur

About Your System 31System Beep CodesIf an error that cannot be reported on the screen occurs during POST, the system may emit a series of beeps that

32 About Your SystemTable 1-6. System Beep CodesCode Cause Corrective Action1-1-2 CPU register test failure See "Troubleshooting the Microprocess

About Your System 333-1-1 Slave DMA-register failure Faulty system board. See "Getting Help" on page 127.3-1-2 Master DMA-register failure3-

34 About Your SystemWarning MessagesA warning message alerts you to a possible problem and prompts you to respond before the system continues a task.

Using the System Setup Program 35Using the System Setup ProgramAfter you set up your system, run the System Setup program to familiarize yourself with

36 Using the System Setup ProgramUsing the System Setup ProgramTable 2-1 lists the keys that you use to view or change information on the System Setup

Using the System Setup Program 37Figure 2-1. Main System Setup Program ScreenTable 2-2 lists the options and descriptions for the information fields t

38 Using the System Setup ProgramUSB Flash Drive Emulation Type(Auto default)Determines the emulation type for a USB flash drive. Floppy allows the US

Using the System Setup Program 39Memory Information ScreenTable 2-3 lists the options and descriptions for the information fields that appear on the M

4 ContentsSystem Setup Options . . . . . . . . . . . . . . . . . . 36Main Screen . . . . . . . . . . . . . . . . . . . . 36Memory Information Scre

40 Using the System Setup ProgramSATA Configuration ScreenTable 2-5 lists the options and descriptions for the information fields that appear on the S

Using the System Setup Program 41Integrated Devices ScreenTable 2-6 lists the options and descriptions for the information fields that appear on the I

42 Using the System Setup ProgramConsole Redirection ScreenTable 2-7 lists the options and descriptions for the information fields that appear on the

Using the System Setup Program 43System Security ScreenTable 2-8 lists the options and descriptions for the information fields that appear on the Syst

44 Using the System Setup ProgramExit ScreenAfter you press <Esc> to exit the System Setup program, the Exit screen displays the following optio

Using the System Setup Program 45System and Setup Password Features NOTICE: The password features provide a basic level of security for the data on y

46 Using the System Setup ProgramWhen a system password is not assigned and the password jumper on the system board is in the enabled (default) positi

Using the System Setup Program 47To leave the password security enabled:1Turn on or reboot your system by pressing <Ctrl><Alt><Del>.

48 Using the System Setup Program5Confirm that Not Enabled is displayed for the System Password option. If Not Enabled is displayed for the System Pas

Using the System Setup Program 49If you do not enter the correct password in three attempts, the system lets you view, but not modify, the System Setu

Contents 5Cooling Shroud . . . . . . . . . . . . . . . . . . . . . 56Removing the Cooling Shroud. . . . . . . . . . . 56Installing the Cooling Sh

50 Using the System Setup ProgramFor additional information on using BMC, see the documentation for the BMC and systems management applications.Enteri

Installing System Components 51Installing System ComponentsThis section describes how to install the following system components:• Cooling shroud• Sys

52 Installing System ComponentsFigure 3-1. Inside the SystemThe system board holds the system's control circuitry and other electronic components

Installing System Components 53Opening and Closing the SystemThe system is enclosed by an optional bezel and cover. To upgrade or troubleshoot the sys

54 Installing System ComponentsInstalling the Bezel1Hook the right end of the bezel into the bezel slot on the right side of the system front plate2Ro

Installing System Components 55Figure 3-3. Installing and Removing the System CoverClosing the System1Ensure that you did not leave tools or parts ins

56 Installing System ComponentsCooling ShroudThe cooling shroud covers the processor and system battery and provides air flow to these components and

Installing System Components 57Figure 3-4. Installing and Removing the Cooling ShroudInstalling the Cooling Shroud1Insert the tab on the side of the c

58 Installing System ComponentsSystem BatteryReplacing the System Battery CAUTION: Only trained service technicians are authorized to remove the syst

Installing System Components 59Figure 3-5. Replacing the Battery8Reinstall the riser card. See "Installing the Riser Card" on page 80.9Insta

6 ContentsRiser Card . . . . . . . . . . . . . . . . . . . . . . . . 79Removing the Riser Card. . . . . . . . . . . . . . 79Installing the Riser

60 Installing System ComponentsOptical DriveThe optional optical drive is mounted in a bracket using two alignment pins and a spring clip on top of ha

Installing System Components 61Figure 3-6. Removing and Installing the Optional Optical DriveInstalling the Optical Drive CAUTION: Only trained servi

62 Installing System Components3Connect the interposer card to the optical drive.Push the plungers into the captive fastener barrels until they snap i

Installing System Components 63Removing a Hard DriveThe procedures for removing and installing SATA or SAS hard drives are the same. CAUTION: Only tr

64 Installing System ComponentsFigure 3-7. Removing the HDD0 Hard-Drive Carrier1 HDD0 hard-drive carrier2 power cable 3 interface cable4 plunger 5 not

Installing System Components 65Figure 3-8. Removing the HDD1 Hard-Drive Carrier6Using a #2 Phillips screwdriver, remove the four screws that secure th

66 Installing System ComponentsFigure 3-9. Removing the Hard Drive From the HDD0 Drive Carrier1 HDD0 hard-drive carrier 2 screws (4) 3 hard drive4 mou

Installing System Components 67Figure 3-10. Removing the Hard Drive From the HDD1 Drive CarrierInstalling a Hard Drive CAUTION: Only trained service

68 Installing System Components6Connect the power and interface cables to the new drive:• If no SAS controller card is present, attach SATA interface

Installing System Components 69Removing the Fan Assembly CAUTION: Only trained service technicians are authorized to remove the system cover and acce

Contents 7Troubleshooting a USB Device . . . . . . . . . . 102Troubleshooting a NIC. . . . . . . . . . . . . . . 103Responding to a Systems Managem

70 Installing System ComponentsFigure 3-11. Installing and Removing the Fan AssemblyInstalling the Fan Assembly1Align the holes in the fan assembly wi

Installing System Components 715Reconnect the fan assembly power cable to the system board.6Install the cooling shroud. See "Installing the Cooli

72 Installing System ComponentsFigure 3-12. Installing and Removing the PCI Fan AssemblyInstalling the PCI Fan Assembly1Align the fan assembly with th

Installing System Components 733Connect the intrusion switch cable to the INTRUSION_SWITCH connector on the system board. See Figure 6-2 for the locat

74 Installing System ComponentsFigure 3-13. Installing and Removing the Power Supply1 screw 2 P1 connector 3 P2 connector4 power supply 5 pins (4) 6 s

Installing System Components 75Installing the Power Supply1Lower the power supply into the chassis and slide it backward until the four pins on the po

76 Installing System Components4Remove the filler bracket on the slot you will be using. NOTE: Keep this bracket if you need to remove the expansion

Installing System Components 77Figure 3-14. Installing and Removing Expansion Cards1 expansion-card retainer2 slot 1 3 slot 24 expansion-card connecto

78 Installing System ComponentsFigure 3-15. Opening and Closing the Expansion-Card Sliding RetainerRemoving an Expansion Card CAUTION: Only trained s

Installing System Components 795Grip the edges of the expansion card with the fingers of both hands and carefully work the card out of the expansion-c

8 ContentsSystem Diagnostics Testing Options . . . . . . . . . . 119Using the Custom Test Options . . . . . . . . . . . . . 119Selecting Devices fo

80 Installing System ComponentsFigure 3-16. Installing and Removing the Riser CardInstalling the Riser Card CAUTION: Only trained service technicians

Installing System Components 81System MemoryThe four memory module sockets are located on the system board adjacent to the power supply and can accomm

82 Installing System ComponentsInstalling Memory Modules CAUTION: Only trained service technicians are authorized to remove the system cover and acce

Installing System Components 835Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the

84 Installing System ComponentsFigure 3-17. Installing and Removing a Memory ModuleRemoving Memory Modules CAUTION: Only trained service technicians

Installing System Components 85ProcessorYou can upgrade the processor to take advantage of future options in speed and functionality. The processor an

86 Installing System ComponentsFigure 3-18. Installing and Removing the Heat Sink4Wait 30 seconds for the heat sink to loosen from the processor.5If t

Installing System Components 87Figure 3-19. Installing and Removing the Processor10Unpack the new processor.11Ensure that the processor socket release

88 Installing System Components15Rotate the release lever back down until it snaps into place, securing the processor cover. 16Install the heat sink.a

Installing System Components 89Control Panel Assembly (Service-Only Procedure)Removing the Control Panel Assembly CAUTION: Only trained service techn

Contents 9Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177bo

90 Installing System ComponentsFigure 3-20. Installing and Removing the Control Panel AssemblyInstalling the Control Panel Assembly CAUTION: Only tra

Installing System Components 913Connect the control panel cables. See Figure 3-20.4Close the system. See "Closing the System" on page 55.Sys

92 Installing System Components8Remove all PCI expansion cards installed on the riser card. See "Removing an Expansion Card" on page 78.9Rem

Installing System Components 93Figure 3-21. Installing and Removing the System Board1 plunger 2 system board 3 system board tray132book.book Page 93

94 Installing System ComponentsInstalling the System Board Assembly CAUTION: Only trained service technicians are authorized to remove the system cov

Installing System Components 9513Connect the control-panel interface cable to the FP_CONN1 connector on the system board. See Figure 6-2 for the locat

96 Installing System Componentsbook.book Page 96 Thursday, August 30, 2007 3:30 PM

Troubleshooting Your System 97Troubleshooting Your SystemSafety First—For You and Your SystemTo perform certain procedures in this document, you must

98 Troubleshooting Your SystemChecking the EquipmentThis section provides troubleshooting procedures for external devices attached to the system, such

Troubleshooting Your System 99Troubleshooting External ConnectionsLoose or improperly connected cables are the most likely source of problems for the