Dell PowerEdge R720 Owner's Manual

Dell PowerEdge R720 and R720xdOwner's ManualRegulatory Model: E14S SeriesRegulatory Type: E14S001

Item Indicator, Button, or ConnectorIcon Description12 Tape drive slot (optional) One optional 3.5 inch tape backup unit.Figure 3. Front-Panel Feature

Figure 58. Cabling Diagram—3.5 Inch (x8) SAS/SATA Backplane—PowerEdge R7201. cable retention bracket 2. system board3. integrated storage controller c

Figure 59. Cabling Diagram—3.5 Inch (x4) SAS/SATA Backplane—PowerEdge R7201. cable retention bracket 2. system board3. SAS connector on the system boa

Figure 60. Removing and Installing the 2.5 Inch (x16) SAS/SATA Backplane—PowerEdge R7201. x16 hard-drive backplane 2. hard-drive backplane connectors

Figure 61. Cabling Diagram—2.5 Inch (x16) SAS/SATA Backplane—PowerEdge R7201. cable retention bracket 2. system board3. integrated storage controller

Figure 62. Removing and Installing the 2.5 Inch (x8) SAS/SATA Backplane—PowerEdge R7201. x8 hard-drive backplane 2. hard-drive backplane connectors (8

Figure 63. Cabling Diagram—Dual 2.5 Inch (x8) SAS/SATA Backplane—PowerEdge R7201. system board 2. cable retention bracket3. integrated storage control

Figure 64. Removing and Installing the 2.5 Inch (x4) SSD/Dell PowerEdge Express Flash (PCIe SSD) Backplane—PowerEdge R7201. hard-drive backplane conne

Figure 65. Cabling Diagram—2.5 Inch (x8) SAS/SATA and (x4) PCIe SSD Backplane—PowerEdge R7201. cable retention bracket 2. system board3. integrated st

Figure 66. Removing and Installing the 3.5 Inch (x12) SAS/SATA Backplane—PowerEdge R720xd1. release tabs (2) 2. pass-through I2C cable3. left control

Figure 67. Cabling Diagram—3.5 Iinch (x12) SAS/SATA Backplane—PowerEdge R720xd1. cable retention bracket 2. system board3. integrated storage controll

Item Indicator, Button, or ConnectorIcon Description4 NMI button Used to troubleshoot software and device driver errors when running certain operating

Figure 68. Removing and Installing the 2.5 Inch (x24) SAS/SATA Backplane—PowerEdge R720xd1. x24 hard-drive backplane 2. left control panel cable3. rel

Figure 69. Cabling Diagram—2.5 Inch (x24) SAS/SATA Backplane—PowerEdge R720xd1. cable retention bracket 2. system board3. integrated storage controlle

8. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.9. If applicable, install the front bezel.

6. Lift the backplane to remove it from the chassis.Figure 70. Removing and Installing the Optional 2.5 Inch (x2) Hard-Drive Backplane—PowerEdge R720x

Figure 71. Cabling Diagram—Optional 2.5 Inch (x2) Hard-Drive Backplane (back) —PowerEdge R720xd1. PCIe card holder 2. hard-drive backplane (back)3. sy

6. Reconnect all the cables to the backplane.7. Install both the hard drives in their original location.8. Close the system.9. Reconnect the system to

6. Remove all the cables connecting the control panel to the chassis.Figure 72. Removing and Installing the Control Panel—3.5 inch Hard Drives—PowerEd

8. Push the information tag out of the slot to remove it from the control panel.NOTE: Retain the information tag for replacement in the new control pa

5. Remove the three Torx screws that secure the I/O panel to the chassis.6. Fold the pull tab close to the connector.7. Pull out the control panel cab

10. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.11. If applicable, install the front beze

Item Button Description1 Left Moves the cursor back in one-step increments.2 Select Selects the menu item highlighted by the cursor.3 Right Moves the

Installing The I/O Panel (PowerEdge R720xd)CAUTION: Many repairs may only be done by a certified service technician. You should only perform troublesh

4. Remove the following:a. cooling shroudb. cooling-fan assemblyc. power supply(s)d. all expansion-card riserse. integrated storage controller cardf.

7. Grasp the system-board holder, lift the blue release pin and slide the system board toward the front of the system.Figure 77. Removing and Installi

3. Hold the touch points and lower the system board into the chassis.4. Push the system board toward the back of the chassis until the board clicks in

4Troubleshooting Your SystemSafety First—For You And Your SystemCAUTION: Many repairs may only be done by a certified service technician. You should o

7. Power down all attached USB devices and disconnect them from the system.8. Reboot the system and, if your keyboard is functioning, enter the System

3. Disassemble components from the system:• Hard drives• Hard-drive backplane• USB memory key• Cooling shroud• Expansion-card risers (if present)• Exp

If the tests fail, see Getting Help.Troubleshooting The System BatteryCAUTION: Many repairs may only be done by a certified service technician. You sh

Troubleshooting Cooling FansCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simp

16. If the memory problem is still indicated, repeat step 12 through step 15 for each memory module installed.If the problem persists after all memory

Option DescriptioniDRAC IP Displays the IPv4 or IPv6 addresses for the iDRAC7. Addresses include DNS (Primary and Secondary), Gateway, IP, and Subnet

11. Check if the SD card is functioning properly.If the problem persists, see Getting Help.Troubleshooting An Optical DriveCAUTION: Many repairs may o

CAUTION: This troubleshooting procedure can erase data stored on the hard drive. Before you proceed, back up all files on the hard drive.1. Run the ap

c. Reinstall one of the expansion cards.d. Close the system.e. Run the appropriate diagnostic test. For more information, see Using System Diagnostics

If the problem persists, see Getting Help.133

5Using System DiagnosticsIf you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The

Running The Embedded System DiagnosticsThe embedded system diagnostics program is run from the Dell Lifecycle Controller.CAUTION: Use the embedded sys

6Jumpers And ConnectorsSystem Board Jumper SettingsFor information on resetting the password jumper to disable a password, see Disabling A Forgotten P

System Board ConnectorsFigure 78. System Board Jumpers and ConnectorsItem Connector Description1 J_PS2 PSU 2 power connector2 J_SATA_CD Optical drive

Item Connector Description12 J_VIDEO_REAR Video connector13 J_COM1 Serial connector14 J_IDRAC_RJ45 iDRAC7 connector15 J_CYC System identification conn

Item Connector Description45 J_BP_SIG0 Backplane signal connector 0Disabling A Forgotten PasswordThe system's software security features include

Electrical indicatorCondition Corrective ActionThe indicator blinks amber if the system experiences an electrical error (for example, voltage out of r

7Technical SpecificationsNOTE: The following specifications apply to both PowerEdge R720 and PowerEdge R720xd unless specified otherwise.ProcessorProc

MemoryRDIMMs 2 GB, 4 GB, 8 GB, or 32 GB single-, dual-, or quad-ranked16 GB single- or dual-rankedUDIMMs 2 GB or 4 GBMinimum RAM 2 GB with a single pr

Drives0 through 23 and two optional 2.5 inch back-accessible SAS, Nearline SAS, or SSD hard drives in hard-drive slots 24 and 25.Optical drive(PowerEd

Expanded Operating TemperatureNOTE: When operating in the expanded temperature range, system performance may be impacted.NOTE: When operating in the e

EnvironmentalNOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datashee

Environmental40 °C to 45 °C (104 °F to 113 °F) Maximum temperature is reduced by 1 °C/125 m (1 °F/228 ft) above 950 m (3,117 ft).Particulate Contamina

8System MessagesLCD MessagesNOTE: Applicable only if your system has an LCD display.The LCD messages consist of brief text messages that refer to even

Error Code Message InformationAMP0302Message The system board <name> current is greater than the upper warning threshold.Details System board &l

Error Code Message InformationASR0003Message The watchdog timer power cycled the system.Details The operating system or an application failed to commu

Error Code Message InformationAction Review the technical specifications for supported processor types.CPU0010Message CPU <number> is throttled.

Hard-Drive Indicator PatternsFigure 6. Hard-Drive Indicators1. hard-drive activity indicator (green) 2. hard-drive status indicator (green and amber)N

Error Code Message Information2. Turn off the system and remove input power for one minute. 3. Ensure the processor is seated correctly.4. Reapply

Error Code Message Information5. If the issue persists, see Getting Help.FAN0000Message Fan <number> RPM is less than the lower warning thresh

Error Code Message InformationAction Check if the cable is present, then reinstall or reconnect.MEM0000Message Persistent correctable memory errors de

Error Code Message InformationLCD Message Memory mirror lost on <location>. Power cycle system.Details The memory may not be seated correctly, m

Error Code Message InformationAction Cycle input power, update component drivers, if device is removable, reinstall the device.PCI1320Message A bus fa

Error Code Message InformationLCD Message Drive <number> removed from disk drive bay <bay>. Check drive.Details The controller detected th

Error Code Message InformationPSU0006Message Power supply <number> type mismatch.LCD Message Power supply <number> is incorrectly configur

Error Code Message InformationPSU0034Message An under voltage fault detected on power supply <number>.LCD Message An under voltage fault detecte

Error Code Message InformationPSU1201Message Power supply redundancy is lost.Details The power supply tries to operate in a degraded state. System Per

Error Code Message InformationDetails An error was reported during a SD card read or write.Action Reseat the flash media. If the problem persists, see

Back-Panel Features And IndicatorsFigure 7. Back-Panel Features and Indicators—PowerEdge R720Figure 8. Back-Panel Features and Indicators—PowerEdge R7

Error Code Message InformationSEC0031Message The chassis is open while the power is on.LCD Message Intrusion detected. Check chassis cover.Details The

Error Code Message InformationAction Re-configure system to the minimum supported configuration. If issues persists, contact support.TMP0118Message Th

Error Code Message InformationAction1. Review system logs for power supply exceptions.2. Re-configure the system to minimum configuration, inspect and

9Getting HelpContacting DellNOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing

Item Indicator, Button, or ConnectorIcon Description4 PCIe expansion card slots low–profile (3)Allows you to connect up to three PCI Express expansion

Indicator Indicator CodeLink and activity indicators are offThe NIC is not connected to the network.Link indicator is greenThe NIC is connected to a v

Power Indicator PatternConditionNot lit Power is not connected.Green The handle/LED indicator lights green indicating that a valid power source is con

Notes, Cautions, and WarningsNOTE: A NOTE indicates important information that helps you make better use of your computer.CAUTION: A CAUTION indicates

2Using The System Setup and Boot ManagerSystem Setup enables you to manage your system hardware and specify BIOS-level options.The following keystroke

You must select the boot mode in the Boot Mode field of the Boot Settings screen of System Setup. Once you specify the boot mode, the system boots in

System Setup Main ScreenNOTE: Press <Alt><F> to reset the BIOS or UEFI settings to their default settings.Menu Item DescriptionSystem BIOS

Menu Item DescriptionSystem BIOS Version Displays the BIOS version installed on the system.System Service Tag Displays the system Service Tag.System M

Menu Item DescriptionQPI Speed Allows you to set the QuickPath Interconnect data rate settings. By default, the QPI Speed option is set to Maximum dat

Menu Item DescriptionProcessor 64-bit SupportSpecifies if the processor(s) support 64-bit extensions.Processor Core SpeedDisplays the maximum core fre

Boot Settings ScreenMenu Item DescriptionBoot Mode Allows you to set the boot mode of the system.CAUTION: Switching the boot mode may prevent the syst

Menu Item DescriptionNOTE: This option is displayed only if IDSDM is installed on the system board.Integrated Network Card 1Allows you to enable or di

Menu Item DescriptionRedirection After BootAllows you to enable or disable to the BIOS console redirection when the operating system is loaded. By def

System Security ScreenMenu Item DescriptionIntel AES-NI Improves the speed of applications by performing encryption and decryption using the Advanced

Contents1 About Your System...8Fron

Miscellaneous SettingsMenu Item DescriptionSystem Time Allows you to set the time on the system.System Date Allows you to set the date on the system.A

To assign a system and/or setup password:1. To enter System Setup, press <F2> immediately after a power-on or reboot.2. In the System Setup Main

Using Your System Password To Secure Your SystemNOTE: If you have assigned a setup password, the system accepts your setup password as an alternate sy

Using The Boot Manager Navigation KeysKey DescriptionUp arrow Moves to the previous field.Down arrow Moves to the next field.<Enter> Allows you

Menu Item DescriptionBoot From File Sets a one-time boot option not included in the boot option list.Embedded System ManagementThe Dell Lifecycle Cont

3Installing System ComponentsRecommended ToolsYou may need the following items to perform the procedures in this section:• Key to the system keylock•

Figure 12. Removing and Installing the Front Bezel1. release latch 2. keylock3. front bezel 4. locking hookInstalling The Front Bezel1. Hook the right

4. Grasp the cover on both sides, and carefully lift the cover away from the system.Figure 13. Opening and Closing the System1. system cover 2. latch3

Figure 14. Inside the System—PowerEdge R7201. cooling-fan assembly 2. cable securing bracket3. PCIe card holder 4. cooling shroud5. expansion-card ris

Figure 15. Inside the System—PowerEdge R720xd1. cooling-fan assembly 2. cable securing bracket3. cooling shroud 4. hard-drive backplane (back)5. vFlas

Boot Manager Screen...

4. Hold the touch points and lift the shroud away from the system.Figure 16. Removing and Installing the Cooling Shroud1. cooling shroud 2. supports f

• number of DIMMs populated per channel• DIMM operating voltage• system profile selected (for example, Performance Optimized, Custom, or Dense Configu

Processor 1 channel 0: slots A1, A5, and A9channel 1: slots A2, A6, and A10channel 2: slots A3, A7, and A11channel 3: slots A4, A8, and A12Processor 2

• Up to two quad-rank RDIMMs and up to three dual- or single-rank RDIMMs can be populated per channel. When a quad-rank RDIMM is populated in the firs

With memory sparing enabled, the system memory available to the operating system is reduced by one rank per channel. For example, in a dual-processor

System Capacity (in GB)DIMM Size (in GB)Number of DIMMsDIMM Rank, Organization, and FrequencyDIMM Slot Population8 62R, x4, 1333 MT/s,2R, x4, 1600 MT/

System Capacity (in GB)DIMM Size (in GB)Number of DIMMsDIMM Rank, Organization, and FrequencyDIMM Slot Population160 8 202R, x4, 1333 MT/s A1, A2, A3,

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in

6. If a memory module or a memory-module blank is installed in the socket, remove it.NOTE: Retain removed memory-module blank(s) for future use.Figure

6. Align the memory-module's edge connector with the alignment key of the memory-module socket, and insert the memory module in the socket.NOTE:

Removing The Cooling-Fan Assembly...57Insta

CAUTION: Do not turn off or reboot your system while the hard drive is being formatted. Doing so can cause a hard drive failure.NOTE: Use only hard dr

CAUTION: To maintain proper system cooling, all empty hard-drive slots must have drive blanks installed.Pull the hard-drive blank out until it is free

Installing A 3.5 Inch Hard-Drive Blank1. If installed, remove the front bezel.2. Insert the hard-drive blank into the hard-drive slot until the releas

CAUTION: Use only hard drives that have been tested and approved for use with the hard-drive backplane.CAUTION: Combining SAS and SATA hard drives in

3. screws (4)Installing A Hard Drive Into A Hard-Drive CarrierCAUTION: Many repairs may only be done by a certified service technician. You should onl

12. If applicable, install the front bezel.Figure 26. Removing and Installing the Optical Drive1. optical drive 2. power/data cable3. release tabInsta

Cooling FansYour system supports hot-swappable cooling fans.NOTE: In the event of a problem with a particular fan, the fan number is referenced by the

Installing A Cooling FanCAUTION: The PowerEdge R720 and R720xd cooling fans are not compatible with each other and must not be interchanged.CAUTION: M

4. Lift the cooling-fan assembly out of the chassis.Figure 28. Removing and Installing the Cooling-Fan Assembly1. cooling-fan assembly 2. cooling fans

To boot from the USB memory key, configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System

Installing A Processor...

CAUTION: Do not use your system without the PCIe card holder installed. The PCIe card holder is necessary to ensure proper system cooling.1. Turn off

6. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.Opening And Closing The PCIe Card Holder L

5. Orient the top cover lock latch in a direction such that the screw hole on the top cover lock latch is aligned with the screw hole on the latch.6.

6. Lift the cable retention bracket out of the chassis.Figure 33. Removing and Installing the Cable Retention Bracket1. alignment pins (2) 2. tab3. ca

The following PCI Express Generation 3 expansion cards are supported:Table 3. Supported Expansion CardsRiser PCIe Slot Processor Connection Height Len

Card PriorityCard Type Slot Priority—PowerEdge R720 Slot Priority—PowerEdge R720xdMax Allowed2–Processor 1–Processor 2–Processor 1–Processor R720 R720

8. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.Figure 34. Removing and Installing the Exp

6. Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated.7. Replace the expansion-card latch.8. To in

11. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.Figure 35. Removing and Installing the Ex

10. If applicable, connect any cables to the expansion card.11. Install the expansion-card riser.12. Close the system.13. Reconnect the system to its

Troubleshooting System Memory...

3. Holding the touch points, lift the expansion-card riser from the riser connector on the system board.Figure 36. Removing and Installing the Expansi

Figure 38. Removing and Installing the Expansion Card Riser 21. power connector (for GPU cards) 2. expansion-card riser 23. riser guide-back 4. expans

Figure 40. Removing and Installing the Expansion Card Riser 31. riser guide–front 2. power connector (for GPU cards)3. expansion-card riser 3 4. expan

Installing Expansion-Card RisersCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and

4. Attach the system board support bracket for the GPU card to the system chassis using the screw provided in the kit.a. screwb. system board support

Removing A GPU CardCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repair

9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.Figure 42. Removing and Installing the GPU

Replacing An SD vFlash Card1. Locate the vFlash media slot on the system.2. To remove the SD vFlash card, push inward on the card to release it, and p

7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.Figure 44. Removing and Installing the vFl

Internal Dual SD ModuleNOTE: When the Redundancy option is set to Mirror Mode in the Integrated Devices screen of the System Setup, the information is

1About Your SystemFront-Panel Features And IndicatorsFigure 1. Front-Panel Features and Indicators (3.5 Inch Chassis)—PowerEdge R720Figure 2. Front-Pa

9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.Figure 45. Removing and Installing the Int

9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.Internal SD CardRemoving An Internal SD Ca

Removing The Integrated Storage Controller CardCAUTION: Many repairs may only be done by a certified service technician. You should only perform troub

Installing The Integrated Storage Controller CardCAUTION: Many repairs may only be done by a certified service technician. You should only perform tro

7. Lift the network daughter card out of the chassis.Figure 47. Removing and Installing the Network Daughter Card1. captive screw sockets (2) 2. conne

Removing A ProcessorCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repai

7. Lift the heat sink away from the processor and set the heat sink aside.Figure 48. Removing and Installing the Processor Heat Sink1. heat sink 2. re

9. Similarly, position your thumb firmly over the processor socket-release lever near the lock icon and release the lever from the locked position b

11. Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor.NOTE: If you are permanently

NOTE: If you are installing a single processor, it must be installed in socket CPU1.1. Before upgrading your system, download the latest system BIOS v

Item Indicator, Button, or ConnectorIcon Descriptionthe front and the system status indicator on the back flashes until one of the buttons is pressed

Power SuppliesYour system supports either:• Two 495 W, 750 W, or 1100 W AC power supply modules or• Two 750 W or 1100 W DC power supply modulesNOTE: T

NOTE: You may have to unlatch and lift the optional cable management arm if it interferes with power supply removal. For information about the cable m

Wiring Instructions For A DC Power SupplyYour system supports up to two –(48–60) V DC power supplies (when available).WARNING: For equipment using –(4

3. Connect the safety ground wire to the grounding post on the back of the system using a #6-32 nut equipped with a locking washer.Figure 52. Assembli

4. Insert the mating connector into the power supply.Figure 53. Assembling the DC Input Power Wires1. DC power socket 2. rubber cap3. captive screws (

3. Press the release latch and slide the power supply out of the chassis.Figure 54. Removing and Installing a DC Power Supply1. connector 2. power sup

Removing The Power Supply BlankCAUTION: To ensure proper system cooling, the power supply blank must be installed in the second power supply bay in a

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in

PowerEdge R720 supports2.5 inch (x16) SAS/SATA backplane ordual 2.5 inch (x8) SAS/SATA backplanes or2.5 inch (x8) SAS/SATA backplane and 2.5 inch (x4)

8. Press the release tabs and slide the backplane upward.Figure 57. Removing and Installing the 3.5 Inch (x8) SAS/SATA Backplane—PowerEdge R7201. rele