Dell 11 Pro User's Guide download pdf (Page 38)

System problem

Problems Possible causes Possible solutions

Tablet does not turn on The battery is completely

discharged.

1. Charge the tablet for at least

4 hours.

2. Press and hold the Power

button for 4 seconds.

Tablet does not turn off Press and hold the Power button

for 11 seconds to perform a hard

shut down.

Tablet locks up Press and hold the power button

for 11 seconds to perform a hard

shut down.

Tablet is not responding or

behaving unexpectedly

• Driver failure

• Operating system failure

• Virus/Malware

1. Shut down and restart your

tablet.

2. Refresh the tablet.

3. Contact Dell’s support

service. Go to dell.com/

support or dell.com/

contactdell.

Software or feature is not

working as expected

Restart your tablet. Software

updates may have been

downloaded in the background.

Swipe from the right edge of the

display to access the Charms bar

and touch Settings→ Power→

Restart to restart the tablet.

Docking station not working as

expected

• Un-dock / Re-dock your

tablet. If the issue still

continues, power cycle your

tablet on the dock.

• Try to dock your tablet with

another Dell docking station

(if available).

Touchscreen problem

Problems Possible causes Possible solutions

Touchscreen responds slowly or

improperly

Protective cover prevents the

tablet from recognizing your

inputs.

• Shutdown and restart your

tablet.

• Gently wipe the display with a

clean dry cloth.

• Remove any protective covers

from the touchscreen.

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Dell 11 Pro User's Guide Page 38

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