Dell 11 Pro User's Guide download pdf (Page 42)

turn off the wireless

connection on your tablet.

• Use your tablet in airplane

mode.

System problem

Problems Possible causes Possible solutions

Tablet does not turn on The battery is completely

discharged.

1. Charge the tablet for at least

4 hours.

2. Press and hold the Power

button for 4 seconds.

Tablet does not turn off Press and hold the Power button

for 11 seconds to perform a hard

shut down.

Tablet locks up

1. Press and hold the power

button for 11 seconds to

perform a hard shut down.

2. Remove the power supply

and unplug / plug the

battery.

Tablet is not responding or

behaving unexpectedly

• Driver failure

• Operating system failure

• Virus/Malware

1. Shut down and restart your

tablet.

2. Refresh the tablet.

3. Contact Dell’s support

service. Go to dell.com/

support or dell.com/

contactdell.

Software or feature is not

working as expected

Restart your tablet. Software

updates may have been

downloaded in the background.

Swipe from the right edge of the

display to access the Charms bar

and touch Settings→ Power→

Restart to restart the tablet.

Docking station not working as

expected

Un-dock / Re-dock your tablet. If

the issue still continues, power

cycle your tablet on the dock.

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Dell 11 Pro User's Guide Page 42

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