Dell SupportAssist Version 1.2.1 For OpenManage Essentials Service Manual download pdf (Page 12)

12 Monitoring Dell EqualLogic Storage Arrays Using Dell SupportAssist | Version 1.0 | December 2013

4 Alerts in OpenManage Essentials

Dell OpenManage Essentials administrators can monitor the health of discovered assets through a

centralized, easy-to-use dashboard and through automated, custom alerts. The dashboard provides an

at-a-glance view and a scoreboard displaying the health and well-being of the infrastructure.

4.1 Alert threshold

The alert threshold specifies under what conditions the alert should cause a support case to be created (or

appended). The syntax resembles a programming method and optionally may take additional arguments

to refine its behavior.

Currently there are two possible values:

 FirstMatch () – The case should be created/appended each time this alert is detected.

 Occurs (count,duration) – The case should be created/appended only when the alert has occurred

so many times within a specified duration.

The duration argument of the Occurs threshold defines a relative time in days, hours, minutes and

seconds and is formatted as dd-hh:mm:ss. The following are some examples of the Occurs threshold and

their descriptions.

Table 1 Examples of Occurs threshold

Example Description

Occurs (5,1-00:00:00) Create/append case if the alert occurs 5 or more times within the previous 1

day

Occurs (3,0-05:00:00) Create/append case if the alert occurs 3 or more times within the previous 5

hours

Occurs (8,1-12:00:00) Create/append case if the alert occurs 8 or more times within the previous

day and a half

Valid duration values – Days: 0 to 365, Hours: 0 to 23, Minutes: 0 to 59, Seconds: 0 to 59

Policies which specify the Occurs () threshold instruct the SupportAssist server to retain the timestamps of

each alert. With each new alert occurrence, the SupportAssist server evaluates if the number of alerts

within the duration exceeds the count, and if so, creates/appends the case. The timestamps are discarded

to ensure the Occurs () threshold will not append the case until an entirely new set of alerts are received

which fulfills the criteria.

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Dell SupportAssist Version 1.2.1 For OpenManage Essentials Service Manual Page 12