Dell POWEREDGE 1855 User Manual

Dell™PowerEdge™1855SystemsInstallationandTroubleshootingGuide Introduction Indicators, Codes, and Messages Finding Software Solutions Running S

l Use Category 5 or greater wiring and connectors. l Do not exceed a cable run length (from a workstation to a hub) of 100 m (328 ft). For detaile

Back to Contents Page  Introduction Dell™PowerEdge™1855SystemsInstallationandTroubleshootingGuide Other Documents You May Need Obtainin

Obtaining Technical Assistance If at any time you do not understand a procedure described in this guide or if your system does not perform as expect

Back to Contents Page  Indicators, Codes, and Messages Dell™PowerEdge™1855SystemsInstallationandTroubleshootingGuide System Overview Sy

System Status Features The chassis has front-panel control features including power and identification buttons and indicators (see Figure2-2). Pres

Table2-2 provides information about the status indicators. Table 2-2.ServerModuleFeaturesandIndicators  Indicator  Icon  Activity Indica

 Using USB Diskette or USB CD Drives Each server module has a USB port on the front of the server module which allows you to connect a custom cable f

The back of the chassis supports four I/O module bays, the DRAC/MC, fan modules, and power supply modules. Figure2-5 shows a sample configuration and

 Fan Module Indicators Each hot-pluggable fan module contains two redundant fans (see Figure2-7). Table2-6 lists the fan indicator codes. Figure 2

The Avocent Analog KVM switch module provides a custom connection for a keyboard, video (monitor), and mouse to monitor a server module. (You must use

Back to Contents Page  DIP Switch Settings and Connectors Dell™PowerEdge™1855SystemsInstallationandTroubleshootingGuide DIP Switch Setting

You can then use the switch's Virtual Media and virtual KVM features: ¡ Virtual Media – Using this feature, you can remotely map local drives on

DRAC/MC Module The DRAC/MC provides serial and Ethernet management ports, a status indicator when redundant DRAC/MCs are installed (when available),

Unless your system is configured according to these guidelines, do not perform any of the following actions: l  Upgrade DRAC/MC firmware l  Issue a

 PowerConnect 5316M Ethernet Switch Module The PowerConnect 5316M Ethernet switch module is a 16-portswitchwith6uplinksand10downlinks(seeFig

Table 2-12. Fibre Channel Pass-ThroughModuleIndicators  Fibre Channel Switch Module You can install one or two hot-pluggable Fibre Channel swit

Table 2-13. Gb Pass-through Module Indicators Server Module Messages System messages appear on the screen to notify you of a possible problem wit

Decreasing available memory Faulty or improperly installed memory modules. Ensure that all memory modules are properly installed. See "Troublesho

No timer tick interrupt Faulty server module board. See "Getting Help." Not a boot diskette Not a bootable diskette. Use a bootable diskette

Server Module Beep Codes If an error that cannot be reported on the screen occurs during POST, the system may emit a series of beeps that identifies

Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, befo

Table A-1. Server-ModuleDIPSwitchSettings Server Module Board Connectors See FigureA-3 and TableA-2 for the location and description of ser

Back to Contents Page  Finding Software Solutions Dell™PowerEdge™1855SystemsInstallationandTroubleshootingGuide Before You Begin Troubl

Back to Contents Page  IRQ Line Assignment IRQ0 System timer IRQ1 Keyboard controller IRQ2 Interrupt controller 1 to enable IRQ8 through IRQ15 IRQ3 A

Back to Contents Page  Running System Diagnostics Dell™PowerEdge™1855SystemsInstallationandTroubleshootingGuide Using Server Administrator

From a USB Flash Drive  1. Format the USB flash drive to emulate a hard drive. See the documentation that came with your USB flash drive for instru

l Two lines at the top of the screen identify the diagnostics utility, the version number, and the system's service tag number. l The left sid

Back to Contents Page  Troubleshooting Your System Dell™PowerEdge™1855SystemsInstallationandTroubleshootingGuide Safety First—For You and

l Monitor or monitor cable l Keyboard/video/mouse (KVM) custom cable l KVM module l Server module  Action  1. Ensure that the server module(

green. If not, press the KVM selection button. See Figure2-3.  6. If two or more server modules are installed in the chassis, press the KVM selec

Action  1. Ensure that the server module(s) is turned on.  2. Check the USB device connection to the front-panel custom cable.  3. Check the

 14. Reconnect the power supply modules to their electrical outlets. If the system does not start up properly, see "Getting Help."  15.

Table A-2. Server Module Board Connectors Disabling a Forgotten Password The server module's software security features include a system pas

The power supply's fault indicator is amber if AC power is available. See Figure2-6. If no indicators are lit, ensure that AC power is available

7. Connect a known-working serial device to the DRAC/MC module. If the serial device and DRAC/MC module still do not communicate with each other, se

The server module board contains up to two microprocessors, six memory modules, interface connectors for the hard drives, interface connectors for a

 Problem l Device driver error l Hard drive or hard-drive carrier l Device drivers  Action   1. Run the SCSI controllers test and the hard d

 3. Ensure that the microprocessor(s) and heat sink(s) are properly installed. See "Microprocessors" in "Installing System Options.&q

 4. Enter the System Setup program. If the date and time are not correct in the System Setup program, replace the battery. See "Server Module

Back to Contents Page  Installing System Options Dell™PowerEdge™1855SystemsInstallationandTroubleshootingGuide Power Supply Modules Fan

 4. Slide the power supply module out of the chassis. Figure 6-1. Removing and Installing a Power Supply Module  Installing a Power Supply Mod

 3. Remove the failed fan: a. Pull up the fan-release tab. See Figure6-3. b. Lift up the fan lever. c. Pull out the fan from the fan modu

 3. Slide the DRAC/MC module out of the chassis.  Installing a DRAC/MC Module  1. Ensure that the DRAC/MC module release lever is fully extended

 4. Use a small plastic scribe to move the password switch 1 to the "off" position. See FigureA-3 to locate the password switch 1 on t

See the latest Dell Remote Access Controller/Modular Chassis User's Guide at support.dell.com for more information about firmware updates and ins

 Tiering a Avocent Analog KVM Switch or Avocent Digital Access KVM Switch From a Analog KVM Switch Both Avocent KVM switches can be tiered from ana

 3. Connect the custom KVM cable to the KVM port of the KVM switch (see Figure6-7.) Figure 6-7. Avocent Analog or Digital KVM Switch Tiered fro

 Tiering an Avocent Digital Access KVM Switch From a Dell Console Switch To tier a Avocent Digital Access KVM switch module from a Dell 2161DS, 180AS

the drop-down list. If the type you are looking for is not available, you can add it by clicking Add.  6. Click Next. The completion dialog box ap

 2. Install the I/O module. a. Ensure that the I/O module release lever is fully extended. See Figure6-10. b. Slide the module into the chassi

 1. Orient the server module so that its top side is up. The server module is correctly oriented for installation when its components have the charac

Figure 6-14. Inside a Server Module  Closing the Server Module   1. Ensure that no tools or parts are left inside the system.  2. Align th

The following procedures describe how to remove and install the following components: l Memory modules l Daughter cards l Microprocessors l Ser

Table 6-2. Allowable Memory Module Configurations – Single-Ranked and Dual-Ranked Memory Modules  Installing Memory Modules   1. Remove the serve

Back to Contents Page  I/O Ports and Connectors Dell™PowerEdge™1855SystemsInstallationandTroubleshootingGuide I/O Connectors DRAC/MC Mo

 11. If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 1 through step 10 of this procedure, che

 Removing a Daughter Card   1. Remove the server module. See "Removing a Server Module."  2. Open the server module. See "Ope

  3. Loosen the four screws that secure the heat sink to the server module board. See Figure6-18. Figure 6-18. Installing and Removing the Heat

If any of the pins on the processor appear bent, see "Getting Help."  2. Align the pin-1 corner of the processor with the pin-1 corner of t

3. Remove the system battery by lifting it straight up from its connector. See Figure6-20. See FigureA-3 to locate the system battery on the serve

 Installing a Hard Drive  1. Open the hard-drive carrier handle. See Figure6-21. Figure 6-21. Installing a SCSI Hard Drive  2. Insert the ha

The drive or device from which the system boots is determined by the boot order specified in the System Setup program (see "Using the System Setu

Back to Contents Page  Getting Help Dell™PowerEdge™1855SystemsInstallationandTroubleshootingGuide Technical Assistance Dell Enterprise

support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) l Electronic Quote Service [email protected] [email protected] (Asian/Pacific c

the system diagnostics.  4. Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diske

 10/100 Management Port The DRAC/MC module's 10/100 management port allows you to manage the server modules. FigureB-2 illustrates the pin numb

 Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Number

Country Code: 673 Transaction Sales (Penang, Malaysia) 6046334955 Canada (North York, Ontario) International Access Code: 011 Online Order Status: w

Switchboard Fax (Home/Small Business) 32875001 Dominica General Support toll-free:1-866-278-6821 Dominican Republic General Support 1-800-148-0530 E

Home and Small Business Division 29693105 India E-mail: [email protected] [email protected] [email protected]

City Code: 2 Switchboard 2194-6000 Latin America Customer Technical Support (Austin, Texas, U.S.A.) 512728-4093 Customer Service (Austin, Texas, U.S.

Norway (Lysaker) International Access Code: 00 Country Code: 47 Technical Support for XPS portable computers only 815 35 043 Technical Support for all

City Code: 91 Corporate  Technical Support 902100130 Customer Care 902115236 Switchboard 917229200 Fax 917229583 Sweden (Upplands Vasby)

Back to Contents Page  U.S.A. (Austin, Texas) International Access Code: 011 Country Code: 1 Automated Order-Status Service toll-free:1-800-433-9014

Back to Contents Page Dell™PowerEdge™1855SystemsInstallationandTroubleshootingGuide For a complete list of abbreviations and acronyms, see th

 Video Connector You can attach a VGA-compatible monitor to the server module's integrated video controller using a 15-pin high-density D-submin

 PowerConnect 5316M Ethernet Port The system's PowerConnect 5316M Ethernet switch module's Ethernet ports provide fast uplink communication