Dell 3 User Manual download pdf (Page 234)

232 Appendix B: Warranties and Return Policy

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Damage due to shipping the products to you is covered under this limited

warranty. Otherwise, this limited warranty does not cover damage due to

external causes, including accident, abuse, misuse, problems with electrical

power, servicing not authorized by Dell, usage not in accordance with

product instructions, failure to perform required preventive maintenance,

and problems caused by use of parts and components not supplied by Dell.

This limited warranty does not cover any items that are in one or more of

the following categories: software; external devices (except as specifically

noted); accessories or parts added to a Dell system after the system is

shipped from Dell; accessories or parts added to a Dell system through

Dell’s system integration department; accessories or parts that are not

installed in the Dell factory; or Dell Software and Peripherals products.

Monitors, keyboards, and mice that are Dell-branded or that are included

on Dell’s standard price list are covered under this limited warranty; all

other monitors, keyboards, and mice (including those sold through the Dell

Software and Peripherals program) are not covered. Batteries for portable

computers are covered only during the initial one-year period of this limited

warranty.

Limited Warranty Coverage During Year One

During the one-year period beginning on the invoice date, Dell will repair or

replace products covered under this limited warranty that are returned to

Dell’s facility. To request warranty service, you must contact Dell’s

Customer Technical Support within the warranty period. To request

warranty service, you must contact Dell’s Customer Technical Support

within the warranty period. If warranty service is required, Dell will issue a

Return Material Authorization Number. You must ship the products back to

Dell in their original or equivalent packaging, prepay shipping charges, and

insure the shipment or accept the risk of loss or damage during shipment.

Dell will ship the repaired or replacement products to you freight prepaid if

you use an address in Canada, where applicable. Shipments to other

locations will be made freight collect.

Before you ship the product(s) to Dell, back up the data on the hard drive(s)

and any other storage device(s) in the product(s). Remove any removable

media, such as diskettes, CDs, or PC Cards. Dell does not accept liability

for lost data or software.

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Dell 3 User Manual Page 234