Dell POWEREDGE 1955 User Manual

www.dell.com | support.dell.comDell™ PowerEdge™ 1955 SystemsHardware Owners Manual

10 About Your SystemSystem OverviewYour system can include up to ten server modules (or blades) (see Figure 1-1). Each server module functions as an i

100 Installing System Options

Troubleshooting Your System 101Troubleshooting Your SystemSafety First—For You and Your SystemTo perform certain procedures in this document, you must

102 Troubleshooting Your SystemTroubleshooting External ConnectionsLoose or improperly connected cables are the most likely source of problems for the

Troubleshooting Your System 1035If two or more server modules are installed in the chassis, press the KVM selection button on a different server modul

104 Troubleshooting Your System6If two or more server modules are installed in the chassis, press the KVM selection button on a different server modul

Troubleshooting Your System 1056If two or more server modules are installed in the chassis, press the KVM selection button on a different server modul

106 Troubleshooting Your SystemTroubleshooting a Wet SystemProblem• Liquid spills• Splashes• Excessive humidityAction CAUTION: Many repairs may only b

Troubleshooting Your System 10715Run the Server Administrator diagnostics to confirm that the system is working properly (see "Running System Dia

108 Troubleshooting Your SystemAction NOTICE: The power-supply modules are hot-pluggable. Remove and replace only one power-supply module at a time in

Troubleshooting Your System 109Troubleshooting the DRAC/MC ModuleProblem• DRAC/MC module is not operating properly• System message indicates a problem

About Your System 11Figure 1-2. Front-Panel Control and Indicators1 system power indicator 2 system power button 3 identification indicator4 identific

110 Troubleshooting Your SystemTroubleshooting a Network Switch ModuleProblem• System cannot communicate with the network• Network cable connections •

Troubleshooting Your System 111Inside the Server ModuleFigure 4-1 shows an interior view of the major components of the server module.Figure 4-1. Insi

112 Troubleshooting Your SystemTroubleshooting Server Module MemoryProblem• Faulty memory module• Faulty server module boardAction CAUTION: Many repai

Troubleshooting Your System 113Troubleshooting Hard DrivesProblem• Device driver error• Improperly seated hard drive carrier• Faulty hard drive or har

114 Troubleshooting Your SystemTroubleshooting MicroprocessorsProblem• System message indicates a problem with the microprocessor • Heat sink is not i

Troubleshooting Your System 115Troubleshooting the Server Module BatteryProblem• System message indicates a problem with the battery• System Setup pro

116 Troubleshooting Your System

Running System Diagnostics 117Running System DiagnosticsIf you experience a problem with your server module, run the diagnostics before calling for te

118 Running System DiagnosticsWhen to Use the System DiagnosticsIf a major component or device in the server module does not operate properly, compone

Running System Diagnostics 119When you start the system diagnostics, a message is displayed stating that the diagnostics are initializing. Next, the D

12 About Your SystemServer Module FeaturesEach server module has one power button and one KVM module selection button on the front (see Figure 1-3). T

120 Running System Diagnostics• The right side of the screen under Devices for Highlighted Group lists the specific devices within a particular test g

DIP Switch Settings and Connectors 121DIP Switch Settings and ConnectorsThis section provides detailed information about the sever-module board DIP sw

122 DIP Switch Settings and ConnectorsServer Module Board DIP Switch CAUTION: Many repairs may only be done by a certified service technician. You sh

DIP Switch Settings and Connectors 123Server Module Board ConnectorsSee Figure 6-3 and Table 6-1 for the location and description of the server module

124 DIP Switch Settings and ConnectorsFigure 6-3. Server Module Board Connectors1318191232141517147891011205616

DIP Switch Settings and Connectors 125Table 6-2. System Board ConnectorsConnector Description1 PASSWD(switch 1)password switch 12 NVRAM_CLR(switch 2)c

126 DIP Switch Settings and ConnectorsDisabling a Forgotten PasswordThe server module's software security features include a system password and

Getting Help 127Getting HelpTechnical AssistanceIf you need assistance with a technical problem, perform the following steps:1Complete the procedures

128 Getting Helpwww.euro.dell.com (Europe only)www.dell.com/la (Latin American countries)www.dell.ca (Canada only)• Anonymous file transfer protocol (

Getting Help 129Dell Enterprise Training and CertificationDell Enterprise Training and Certification is available; see www.dell.com/training for more

About Your System 13Figure 1-3. Server Module Indicators1 server module power indicator 2 server module power button 3 KVM selection indicator4 KVM se

130 Getting HelpRemember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and cal

Getting Help 131Diagnostics ChecklistName:Date:Address:Phone number:Service Tag (bar code on the back of the computer):Express Service Code:Return Mat

132 Getting HelpContacting DellTo contact Dell electronically, you can access the following websites:• www.dell.com•support.dell.com (technical suppor

Getting Help 133Australia (Sydney)International Access Code: 0011Country Code: 61City Code: 2Website: support.ap.dell.comE-mail: support.ap.dell.com/c

134 Getting HelpBrazilInternational Access Code: 00Country Code: 55City Code: 51Website: www.dell.com/brCustomer Support, Tech Support0800 90 3355Tech

Getting Help 135China (Xiamen)Country Code: 86City Code: 592Technical Support website: support.dell.com.cnTechnical Support E-mail: [email protected]

136 Getting HelpCzech Republic (Prague)International Access Code: 00Country Code: 420Website: support.euro.dell.comE-mail: [email protected]

Getting Help 137France (Paris) (Montpellier)International Access Code: 00Country Code: 33City Codes: (1) (4)Website: support.euro.dell.comHome and Sma

138 Getting HelpGreeceInternational Access Code: 00Country Code: 30Website: support.euro.dell.comTechnical Support 00800-44 14 95 18Gold Service Techn

Getting Help 139Ireland (Cherrywood)International Access Code: 00Country Code: 353City Code: 1Website: support.euro.dell.comE-mail: dell_direct_suppor

14 About Your SystemTable 1-2 provides information about the status indicators. Table 1-2. Server Module Features and IndicatorsIndicator Icon Activit

140 Getting HelpJapan (Kawasaki)International Access Code: 001Country Code: 81City Code: 44Website: support.jp.dell.comTechnical Support (servers)toll

Getting Help 141Latin America Customer Technical Support (Austin, Texas, U.S.A.)512 728-4093Customer Service (Austin, Texas, U.S.A.)512 728-3619Fax (T

142 Getting HelpMexicoInternational Access Code: 00Country Code: 52Customer Technical Support001-877-384-8979or 001-877-269-3383Sales50-81-8800or 01-8

Getting Help 143Norway (Lysaker)International Access Code: 00Country Code: 47Website: support.euro.dell.comTechnical Support for XPS portable computer

144 Getting HelpSingapore (Singapore)International Access Code: 005Country Code: 65Website: support.ap.dell.comTechnical Support (Dimension, Inspiron,

Getting Help 145Spain (Madrid)International Access Code: 00Country Code: 34City Code: 91Website: support.euro.dell.comHome and Small BusinessTechnical

146 Getting HelpTai wa nInternational Access Code: 002Country Code: 886Website: support.ap.dell.comE-mail: [email protected] Support (OptiP

Getting Help 147U.K. (Bracknell)International Access Code: 00Country Code: 44City Code: 1344Website: support.euro.dell.comCustomer Care website: suppo

148 Getting HelpU.S.A. (Austin, Texas)International Access Code: 011Country Code: 1Automated Order-Status Servicetoll-free: 1-800-433-9014AutoTech (po

Glossary 149GlossaryThis section defines or identifies technical terms, abbreviations, and acronyms used in your system documents.A — Ampere(s).AC — A

About Your System 15KVM selection indicatorOff The server module is not selected by the KVM.Green The server module is selected for the KVM.Amber blin

150 Glossarycm — Centimeter(s).cmos — Complementary metal-oxide semiconductor.component — As they relate to DMI, components include operating systems,

Glossary 151expansion-card connector — A connector on the system board or riser board for plugging in an expansion card.F — Fahrenheit.FAT — File allo

152 Glossarykey combination — A command requiring you to press multiple keys at the same time (for example, <Ctrl><Alt><Del>).kg — K

Glossary 153NVRAM — Nonvolatile random-access memory. Memory that does not lose its contents when you turn off your system. NVRAM is used for maintain

154 GlossaryROMB — RAID on motherboard.rpm — Revolutions per minute.RTC — Real-time clock.SAS — SCSI Attached Storage.SATA — Serial Advanced Technolog

Glossary 155UNIX — Universal Internet Exchange. UNIX, the precursor to Linux, is an operating system written in the C programming language.uplink port

156 Glossary

Index 157IndexAAC power present indicator, 20asset tag utility, 54Avocent Analog KVM switch module, 22Avocent Digital Access KVM switch module, 24Bbas

158 Index158 Indexfeatures (continued)PowerConnect 5316M Ethernet switch, 29server module, 12server module power button, 14system, 10system control pa

Index 159Mmemoryinstalling, 80troubleshooting, 112upgrade kits, 77upgrading, 77memory modulesremoving, 82messagesalert, 41error messages, 43server mod

16 About Your SystemUsing USB Diskette or USB CD DrivesEach server module has a USB port on the front of the server module which allows you to connect

160 Index160 Indexsupportcontacting Dell, 132system boardconnectors, 123system componentsinstalling, 57removing, 57system control panel, 11system fans

About Your System 17Figure 1-4. Hard-Drive Features and Indicators NOTE: The hard-drive status indicator is only functional for RAID hard drive config

18 About Your SystemBack-Panel FeaturesThe back of the chassis supports four I/O module bays, the DRAC/MC, fan modules, and power supply modules. Figu

About Your System 19Power Supply IndicatorEach hot-pluggable power supply has indicators that provide information about power status, fault, and the p

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates

20 About Your SystemFigure 1-6. Power Supply Indicators1 fault indicator 2 AC power present indicator 3 DC power indicatorTable 1-5. Power Supply Indi

About Your System 21Fan Module IndicatorsEach hot-pluggable fan module contains two redundant fans (see Figure 1-7). Table 1-6 lists the fan indicator

22 About Your SystemKVM ModulesYour system includes one of the KVM modules described in this section:• Avocent Analog KVM switch module (standard)• Av

About Your System 23Figure 1-8 shows the external features on the Avocent Analog KVM switch module.Figure 1-8. Avocent Analog KVM Switch ModuleThe Avo

24 About Your SystemAvocent Digital Access KVM Switch ModuleThe optional Avocent Digital Access KVM switch module allows you to configure and manage t

About Your System 25Figure 1-9 shows the external features of the Avocent Digital Access KVM switch module.Figure 1-9. Avocent Digital Access KVM Swit

26 About Your SystemDRAC/MC ModuleThe DRAC/MC provides serial and Ethernet management ports, a status indicator when redundant DRAC/MCs are installed

About Your System 27Important I/O Configuration ConsiderationsInsure that you read the DRAC/MC module’s readme.txt file. It contains updated informati

28 About Your SystemDRAC/MC Firmware RequirementsThe minimum DRAC/MC firmware requirement for your system is version 1.3 or later. If you are adding a

About Your System 29Table 1-9 lists the valid I/O module configurations. See Figure 1-5 for I/O bay locations.PowerConnect 5316M Ethernet Switch Modul

Contents 3Contents1 About Your System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Other Information You May Need . . . . . . . . . .

30 About Your SystemFigure 1-11. PowerConnect 5316M Ethernet Switch Module Indicators and Features1 speed/link activity indicator 2 duplex mode indica

About Your System 31Fibre Channel Pass-Through ModuleThe Fibre Channel pass-through module provides a bypass connection between the Fibre Channel daug

32 About Your SystemFibre Channel Switch ModuleYou can install one or two hot-pluggable Fibre Channel switch modules in I/O bay 3 and I/O bay 4, begin

About Your System 33Gb Ethernet Pass-through ModuleThe Gb Ethernet pass-through module has 10 RJ45 ports. When installed in I/O 1 bay or I/O 2 bay, th

34 About Your SystemServer Module MessagesSystem messages appear on the screen to notify you of a possible problem with the system. Table 1-13 lists t

About Your System 35Table 1-13. Server Module MessagesMessage Causes Corrective ActionsAlert: DIMM_n and DIMM_n must be populated with a matched set o

36 About Your SystemDIMMs must be populated in sequential order beginning with slot 1. The following DIMM is electrically isolated: DIMM x.The specifi

About Your System 37Error: Memory failure detected. Memory size reduced. Replace the faulty DIMM as soon as possible.Faulty or improperly seated memor

38 About Your SystemMemory address line failure at address, read value expecting valueMemory double word logic failure at address, read value expectin

About Your System 39Plug & Play Configuration ErrorError encountered in initializing PCI device; faulty server module board.Set the NVRAM_CLR swit

4 Contents2 Using the System Setup Program . . . . . . . . . . . . . . . . . . 43Entering the System Setup Program . . . . . . . . . . . . . . . . .

40 About Your SystemWarning MessagesA warning message alerts you to a possible problem and prompts you to respond before the system continues a task.

About Your System 41Alert MessagesSystems management software generates alert messages for your system. Alert messages include information, status, wa

42 About Your System

Using the System Setup Program 43Using the System Setup ProgramAfter you set up your system, run the System Setup program to familiarize yourself with

44 Using the System Setup ProgramUsing the System Setup ProgramTable 2-1 lists the keys that you use to view or change information on the System Setup

Using the System Setup Program 45Figure 2-1. Main System Setup Program ScreenTable 2-2 lists the options and descriptions for the information fields t

46 Using the System Setup ProgramBoot Sequence Determines the order in which the system searches for boot devices during system startup. Available opt

Using the System Setup Program 47Memory Information ScreenTable 2-3 lists the options and descriptions for the information fields that appear on the M

48 Using the System Setup ProgramIntegrated Devices ScreenTable 2-5 lists the options and descriptions for the information fields that appear on the I

Using the System Setup Program 49Serial Communication ScreenTable 2-6 lists the options and descriptions for the information fields that appear on the

Contents 5KVM Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Removing a KVM Module. . . . . . . . . . . . . . . . .

50 Using the System Setup ProgramExit ScreenAfter you press <Esc> to exit the System Setup program, the Exit screen displays the following optio

Using the System Setup Program 51System and Setup Password Features NOTICE: The password features provide a basic level of security for the data on y

52 Using the System Setup ProgramThe password assignment is not case-sensitive. However, certain key combinations are not valid. To erase a character

Using the System Setup Program 53Deleting or Changing an Existing System Password1When prompted, press <Ctrl><Enter> to disable the existi

54 Using the System Setup ProgramIf you do not enter the correct password in three attempts, the system lets you view, but not modify, the System Setu

Using the System Setup Program 55For additional information on using BMC, see the documentation for the BMC and systems management applications.Enteri

56 Using the System Setup Program

Installing System Options 57Installing System OptionsThe procedures in this section describe how to remove and install system components and server mo

58 Installing System OptionsPower Supply Modules Your system contains up to four hot-pluggable power supply modules that are accessible from the syste

Installing System Options 59Figure 3-1. Removing and Installing a Power Supply ModuleInstalling a Power Supply Module1Ensure that the power-supply mod

6 ContentsServer Module Control Panel Assembly (Service-Only Procedure) . . . . . . 96Removing the Server Module Control Panel. . . . . . . . . . .

60 Installing System OptionsRemoving a Fan NOTICE: After a fan module is removed from the system, replace it immediately to ensure proper cooling.1Id

Installing System Options 61Figure 3-3. Removing and Installing a System FanInstalling a Fan1Orient the replacement fan as shown in Figure 3-3. 2Insta

62 Installing System OptionsInstalling a DRAC/MC Module1Ensure that the DRAC/MC module release lever is fully extended. See Figure 3-4.2Slide the modu

Installing System Options 63•Reseat a DRAC/MC module•Cause a DRAC/MC failover event, such as removing the network cable from the primary DRAC/MCPerfor

64 Installing System Options4Secure the release lever to the module with the Phillips screw. 5Reconnect the custom cable to the KVM module and connect

Installing System Options 65Figure 3-6. KVM Module Basic ConfigurationTiering an Avocent Analog KVM Switch or Avocent Digital Access KVM Switch From a

66 Installing System OptionsBefore connecting the KVM switch to a supported analog switch, you must set the KVM switch to display in slot order, and s

Installing System Options 67Figure 3-7. Avocent Analog or Digital KVM Switch Tiered from an Analog KVM Switch4Connect both the analog switch and the s

68 Installing System OptionsTiering an Avocent Analog KVM Switch From a Dell Console SwitchTo tier an Avocent Analog KVM switch from a Dell 2161DS, 18

Installing System Options 69Tiering an Avocent Digital Access KVM Switch From a Dell Console SwitchTo tier a Avocent Digital Access KVM switch module

Contents 75 Running System Diagnostics. . . . . . . . . . . . . . . . . . . . . 117Using Server Administrator Diagnostics . . . . . . . . . . . . .

70 Installing System OptionsResynchronizing the Server List at the Remote Client WorkstationOnce the KVM switch is connected, the server modules appea

Installing System Options 71I/O Module PlacementsThe back panel has four bays for I/O modules and are labeled IO/1, IO/2, IO/3, and IO/4 (see Figure 1

72 Installing System OptionsFigure 3-10. Removing and Installing an I/O ModuleInstalling an I/O Module1Unpack the I/O module and prepare it for instal

Installing System Options 734Reconnect any cables that must be attached to the module.See the documentation that accompanied the I/O module for inform

74 Installing System OptionsInstalling a Server Module NOTICE: Follow this procedure carefully—it is possible to insert the server module upside-down

Installing System Options 754Continue to rotate the upper handle inward until it is flush against the lower handle. The upper-handle release latch loc

76 Installing System OptionsFigure 3-14. Inside a Server ModuleClosing the Server Module CAUTION: Only trained service technicians are authorized to

Installing System Options 77Figure 3-15. Closing a Server ModuleRemoving and Installing Server Module ComponentsThe following procedures describe how

78 Installing System OptionsThe eight memory module sockets are divided into two equal branches (0 and 1). Each branch consists of two channels: • Bra

Installing System Options 79The following guidelines apply to memory sparing:• The system only supports memory sparing if eight identical memory modul

8 ContentsBefore You Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129Contacting Dell. . . . . . . . . . . . . . . . . . . .

80 Installing System OptionsSample Memory ConfigurationsTable 3-2 shows examples of supported memory configurations. NOTICE: For configurations requi

Installing System Options 81Figure 3-16. Installing and Removing a Memory Module or Memory Module Blank5Align the memory module's edge connector

82 Installing System OptionsRemoving Memory Modules CAUTION: Only trained service technicians are authorized to remove the system cover and access an

Installing System Options 834Align the connectors on the bottom of the daughter card with the connectors on the server module board, and then press do

84 Installing System Options3Remove the three screws that secure the daughter card to the server module board. See Figure 3-17. NOTICE: Hold the dau

Installing System Options 85Figure 3-18. Installing and Removing the Heat Sink NOTE: When removing the heat sink, the possibility exists that the proc

86 Installing System OptionsFigure 3-19. Installing and Removing the Processor6Lift the processor out of the socket and leave the release lever up so

Installing System Options 875Install the processor in the socket. NOTE: If you are installing just one processor, it must be installed in socket CPU_

88 Installing System OptionsServer Module BatteryThe system battery is a 3.0-volt (V), coin-cell battery.Removing and Installing the Server Module Bat

Installing System Options 896If you removed a daughter card from the server module board, reinstall it. See "Installing a Daughter Card" on

About Your System 9About Your SystemOther Information You May Need CAUTION: The Product Information Guide provides important safety and regulatory in

90 Installing System OptionsInstalling a Hard Drive NOTICE: When a replacement hot-pluggable hard drive is installed and the server module is powered

Installing System Options 912Open the hard-drive carrier handle to release the drive. See Figure 3-21.3Slide the hard drive out until it is free of th

92 Installing System OptionsFigure 3-22. Installing a Hard Drive Into a Drive CarrierBack-Panel Module Cage Assembly (Service-Only Procedure)Removing

Installing System Options 936Remove the KVM module. See "Removing a KVM Module" on page 63.7Remove the I/O modules. See "Removing an I/

94 Installing System Options6Install the fan modules. See "Installing a Fan" on page 61.7Install the power supply modules. See "Install

Installing System Options 95Figure 3-24. Removing and Installing the Chassis Control Panel AssemblyInstalling the Chassis Control Panel CAUTION: Onl

96 Installing System OptionsServer Module Control Panel Assembly (Service-Only Procedure)Removing the Server Module Control Panel CAUTION: Only trai

Installing System Options 97Figure 3-25. Removing and Installing the Server Module Control Panel AssemblyInstalling the Server Module Control Panel 1P

98 Installing System OptionsSystem Board (Service-Only Procedure)Removing the System Board CAUTION: Only trained service technicians are authorized t

Installing System Options 99Figure 3-26. Removing and Installing the System BoardInstalling the System Board CAUTION: Only trained service technician