Dell PowerVault NX300 User Manual

Dell™ PowerVault™NX300 SystemsHardware Owner’sManualbook.book Page 1 Thursday, August 13, 2009 7:27 AM

10 About Your SystemFront-Panel Features and IndicatorsFigure 1-1. Front-Panel Features and IndicatorsItem Indicator, Button, or ConnectorIcon Descrip

100 Installing System ComponentsReplacing an Expansion-Card Riser1To install an expansion-card riser, align the riser guide posts with the riser guide

Installing System Components 1013Locate the USB connector on the control panel board. See Figure 3-12.4Insert the USB memory key into the USB connecto

102 Installing System ComponentsRemoving the System Board Shroud CAUTION: Many repairs may only be done by a certified service technician. You should

Installing System Components 103Installing the System Board Shroud1Align the shroud using center of the numbered fan bays as a guide and locate the ta

104 Installing System ComponentsFigure 3-14. Installing or Removing an iDRAC6 Express Card (Optional) 5Close the system. See "Closing the System

Installing System Components 1053To remove the iDRAC6 Express card:aPull back slightly on the retention standoff tab at the front edge of the card and

106 Installing System ComponentsWhen the front of the card is fully seated, the plastic standoffs snap over the edge of the card.Figure 3-15. Installi

Installing System Components 107Removing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certified service technician. You shou

108 Installing System ComponentsVFlash Media (Optional)The VFlash media card is a Secure Digital (SD) card that plugs into the optional iDRAC6 Enterpr

Installing System Components 109support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow

About Your System 112 NMI button Used to troubleshoot software and device driver errors when using certain operating systems. This button can be press

110 Installing System ComponentsReplacing a Cooling Fan 1Ensure that the fan is oriented correctly.Orient the fan module so that the side with the pow

Installing System Components 111Note the routing of the power and data cables underneath the tabs on the system chassis as you remove them from the sy

112 Installing System ComponentsFigure 3-17. Removing the Optical Drive1 data cable 2 power cable3 optical drive 4 release latch5 metal standoffs (2)

Installing System Components 113Installing an Optical Drive CAUTION: Many repairs may only be done by a certified service technician. You should only

114 Installing System Components3To disconnect the RAID battery cable from the connector on the system board, press the tab on the RAID battery cable

Installing System Components 1154Place the system upright on a flat, stable surface.5Turn on the system and attached peripherals.System MemoryYour sys

116 Installing System Components• For Memory Mirroring or Advanced ECC Mode, the two sockets furthest from the processor are unused and memory modules

Installing System Components 117Memory Mirroring Support The system supports memory mirroring if identical memory modules are installed in the two cha

118 Installing System Components1. When available.2. Requires x4- or x8-based memory modules.2-GBXXXXXXXXXXXX24 6 4 8all 4812816all4-GBXXXXXXXXXXXX48

Installing System Components 1191.Requires x4- or x8-based memory modules.Installing Memory Modules WARNING: The memory modules are hot to the touch

12 About Your SystemLCD Panel Features (Optional)The system's LCD panel provides system information and status and error messages to signify when

120 Installing System Components1Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.2Open t

Installing System Components 1218Press down on the memory module with your thumbs to lock the memory module into the socket. When the memory module is

122 Installing System Components1Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.2Open t

Installing System Components 1233Open the system. See "Opening the System" on page 82.4Remove the cooling shroud. See "Removing the Sys

124 Installing System ComponentsFigure 3-20. Installing and Removing the Heat Sink CAUTION: The processor is held in its socket under strong pressure.

Installing System Components 125Figure 3-21. Removing a Processor CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the

126 Installing System ComponentsInstalling a Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perf

Installing System Components 127Figure 3-22. Keeping the Processor Parallel to the SocketFigure 3-23. Aligning the Processor with the Socket Keys1 soc

128 Installing System Components8Verify that the processor is properly aligned and seated. 9Close the processor shield. See Figure 3-24.10Rotate the s

Installing System Components 129bOpen the grease applicator included with your processor kit and apply all of the thermal grease in the applicator to

About Your System 13Figure 1-2. LCD Panel FeaturesHome ScreenThe Home screen displays user-configurable information about the system. This screen is d

130 Installing System Components3Remove the system board shroud. See "Removing the System Board Shroud" on page 101.Figure 3-25. Replacing t

Installing System Components 131bHold the battery with the "+" facing the plastic connector on the system board and slide it under the secur

132 Installing System Components4Disconnect the control panel cable at back of the control panel board.• For LED control panel see Figure 3-26.• For L

Installing System Components 133Figure 3-26. Control Panel Removal-LED (Optional)1 LED display module 2 control panel board3 control panel data cable

134 Installing System ComponentsFigure 3-27. Control Panel Removal-LCD (Optional)1 display module cable 2 control panel board3 control panel data cabl

Installing System Components 135Installing the Control Panel Assembly1For LED control panel, proceed to step 3. Insert the display module into the cha

136 Installing System Components4Remove all hard drives. See "Removing a Hot-Swap Hard Drive" on page 85.5Disconnect the power cable from th

Installing System Components 137Figure 3-28. Removing and Installing a SAS Backplane 1 backplane retention latches (2) 2 SAS backplane power cable3 SA

138 Installing System ComponentsInstalling the SAS Backplane1Install the SAS backplane: aLower the backplane into the system, being careful to avoid d

Installing System Components 1394Remove the two screws securing the power distribution board to the chassis. See Figure 3-29.5Slide the power distribu

14 About Your SystemTo navigate to the Home screen from another menu, continue to select the up arrow until the Home icon is displayed, and then s

140 Installing System Components Replacing the Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician. Yo

Installing System Components 141 CAUTION: If you are using the Trusted Program Module (TPM) with an encryption key, you may be prompted to create a r

142 Installing System ComponentsFigure 3-30. Removing and Installing the System Board Installing the System Board1Unpack the new system board.2Remove

Installing System Components 1435Install the new system board: aHolding the system board by the edges of the system board, lower the the system board

144 Installing System Components12If applicable, reinstall the iDRAC6 Express card. See "Installing an iDRAC6 Express Card" on page 103.13Re

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Troubleshooting Your System 147Troubleshooting Your SystemSafety First—For You and Your System CAUTION: Many repairs may only be done by a certified

148 Troubleshooting Your SystemTroubleshooting the Video Subsystem 1Check the system and power connections to the monitor.2Check the video interface c

Troubleshooting Your System 1494Reconnect and power on each USB device one at a time.5If a device causes the same problem, power down the device, repl

About Your System 15View MenuOption DescriptionBMC IP or DRAC IPNOTE: If an iDRAC6 Express card is installed on the system, the BMC IP option is repla

150 Troubleshooting Your System• Change the autonegotiation setting, if possible.• Use another connector on the switch or hub.If you are using a NIC c

Troubleshooting Your System 151• Expansion cards• Integrated storage card• iDRAC6 Express card• iDRAC6 Enterprise card• Power supplies•Fans• Processor

152 Troubleshooting Your System• Power supplies•Fans• Processors and heat sinks• Memory modules• Hard-drive carriers• Cooling shroud3Ensure that all c

Troubleshooting Your System 153Troubleshooting Power Supplies1Identify the faulty power supply by the power supply's fault indicator. See "P

154 Troubleshooting Your SystemTroubleshooting a Fan CAUTION: Many repairs may only be done by a certified service technician. You should only perfor

Troubleshooting Your System 1552Turn off the system and attached peripherals, and unplug the system from the power source. Press the power button with

156 Troubleshooting Your System17Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.18As the system boots,

Troubleshooting Your System 157Troubleshooting an Optical Drive CAUTION: Many repairs may only be done by a certified service technician. You should

158 Troubleshooting Your System4Ensure that the tape drive’s interface cable is fully connected to the tape drive and the external port on the control

Troubleshooting Your System 1592If installed, remove the optional front bezel. See "Removing and Replacing the Optional Front Bezel" on page

16 About Your SystemHard Drive Status Indicators Figure 1-3. Hard Drive Indicators1 drive-activity indicator (green) 2 drive-status indicator (green

160 Troubleshooting Your SystemTroubleshooting a SAS or SAS RAID Controller NOTE: When troubleshooting a SAS or SAS RAID controller, also see the doc

Troubleshooting Your System 16110Ensure that the cables are firmly connected to the SAS controller and the SAS backplane board.11Close the system. See

162 Troubleshooting Your System11Close the system. See "Closing the System" on page 83.12Reconnect the system to the electrical outlet, and

Troubleshooting Your System 1636Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.7Run the appropriate on

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Running the System Diagnostics 167Running the System DiagnosticsIf you experience a problem with your system, run the diagnostics before calling for t

168 Running the System Diagnostics• View status messages that inform you if tests are completed successfully• View error messages that inform you of p

Running the System Diagnostics 169Using the Custom Test OptionsWhen you select Custom Test in the Main Menu window, the Customize window allows you to

170 Running the System DiagnosticsViewing Information and ResultsThe following tabs in the Customize window provide information about the test and the

Jumpers and Connectors 171Jumpers and ConnectorsThis section provides specific information about the system jumpers. It also provides some basic infor

About Your System 17Back-Panel Features and IndicatorsFigure 1-4 shows the controls, indicators, and connectors located on the system's back pane

172 Jumpers and ConnectorsSystem Board ConnectorsSee Figure 6-1 and Table 6-2 for the location and description of the system board connectors.Figure 6

Jumpers and Connectors 173Table 6-2. System Board ConnectorsItem Connector Description1 CPU2 Processor 22 iDRAC6 Enterprise iDRAC 6 Enterprise card co

174 Jumpers and ConnectorsDisabling a Forgotten PasswordThe system's software security features include a system password and a setup password, w

Jumpers and Connectors 1754Close the system.5Reconnect your system and peripherals to their electrical outlets, and turn on the system.The existing pa

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Getting Help 177Getting HelpContacting DellFor customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active

178 Getting Helpbook.book Page 178 Thursday, August 13, 2009 7:27 AM

Glossary 179GlossaryA — Ampere(s).AC — Alternating current.ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the op

180 Glossarycoprocessor — A chip that relieves the system’s processor of specific processing tasks. A math coprocessor, for example, handles numeric p

Glossary 181F — Fahrenheit.FAT — File allocation table. The file system structure used by MS-DOS to organize and keep track of file storage. The Micro

18 About Your System7 PCIe slot 1 PCI Express (generation 2) x16-wide expansion slot (full-height, half-length).8 Active ID CMA connectorConnector for

182 GlossaryIRQ — Interrupt request. A signal that data is about to be sent to or received by a peripheral device travels by an IRQ line to the proces

Glossary 183MAC address — Media Access Control address. Your system’s unique hardware number on a network.mAh — Milliampere-hour(s).Mb — Megabit(s); 1

184 Glossaryparity — Redundant information that is associated with a block of data.parity stripe — In RAID arrays, a striped hard drive containing par

Glossary 185ROM — Read-only memory. Your system contains some programs essential to its operation in ROM code. A ROM chip retains its contents even af

186 Glossarysystem board — As the main circuit board, the system board usually contains most of your system’s integral components, such as the process

Glossary 187video memory — Most VGA and SVGA video adapters include memory chips in addition to your system’s RAM. The amount of video memory installe

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Index 189IndexAAdvanced ECC memory mode, 117Bback-panel features, 17batteriestroubleshooting, 152batterytroubleshooting the RAID card battery, 160batt

Index 190Dell Online Diagnosticsusing, 167diagnosticsadvanced testing options, 169testing options, 168using embedded system diagnostics, 167using Onli

Index 191control panel assembly, 136cooling shroud, 103expansion card, 93hard drive (hot-swappable), 86hard drive blank, 84iDRAC card, 104, 106memory

About Your System 19Guidelines for Connecting Optional External Devices• Turn off power to the system and external devices before attaching a new exte

Index 192installing, 111Optimizer memory mode, 118Ppasswordsetup, 74system, 72passwordsdisabling, 174phone numbers, 177POSTaccessing system features,

Index 193troubleshooting, 156securing your system, 67, 73service-only proceduresystem board, 141setup password, 74slotsSee expansion slots.startupacce

Index 194video, 148wet system, 150UUEFI Boot Managerentering, 69main screen, 70System Utilities screen, 71UEFI Boot Settings screen, 71Unified Server

Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indica

20 About Your SystemPower Indicator CodesAn LED indicator on the power button indicates when power is supplied to the system and the system is operati

About Your System 21Diagnostic Lights (Optional)The four diagnostic indicator lights on the system front panel display error codes during system start

22 About Your Systemhard drive failure. Ensure that the diskette drive and hard drive are properly connected. See "Hard Drives" on page 84 f

About Your System 23LCD Status Messages (Optional)The system's control panel LCD provides status messages to signify when the system is operating

24 About Your SystemE1114 Ambient Temp exceeds allowed range.Ambient temperature has a reached a point outside of the allowed range.See "Troubles

About Your System 25E122A CPU # VTT Regulator failure. Reseat CPU.Specified processor VTT voltage regulator has failed.Reseat the processor(s). See &q

26 About Your SystemE1313 Fan redundancy lost. Check fans.The system is no longer fan redundant. Another fan failure would put the system at risk of o

About Your System 27E141F CPU # protocol error. Power cycle AC.The system BIOS has reported a processor protocol error.Remove AC power to the system f

28 About Your SystemE161C Power Supply # (### W) lost AC power. Check PSU cables.Specified power supply is attached to the system, but it has lost its

About Your System 29E1710 I/O channel check error. Review & clear SEL.The system BIOS has reported an I/O channel check. Check the SEL for more in

Contents 3Contents1 About Your System. . . . . . . . . . . . . . . . . . . 9Accessing System Features During Startup. . . . . . . . 9Front-Panel Fea

30 About Your SystemE1714 Unknown error. Review & clear SEL.The system BIOS has determined there has been an error in the system, but is unable to

About Your System 31E1A15 SAS cable B failure. Check connection.SAS cable B is missing or bad.Reseat the cable. If the problem persists, replace cable

32 About Your SystemE2015 DMA Controller failure. Power cycle AC.DMA controller failure. Remove AC power to the system for 10 seconds and restart the

About Your System 33E201A SuperIO failure. Power cycle AC.SIO failure. Remove AC power to the system for 10 seconds and restart the system.If the prob

34 About Your SystemE2021 Incorrect memory configuration. Review User Guide.Incorrect memory configuration.Check screen for specific error messages. S

About Your System 35E2113 Mem mirror OFF on DIMM ## & ##. Power cycle ACThe system BIOS has disabled memory mirroring because it has determined on

36 About Your SystemSolving Problems Described by LCD Status Messages (Optional)The code and text on the LCD can often specify a very precise fault co

About Your System 37Removing LCD Status Messages (Optional)For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD

38 About Your SystemTable 1-3. System MessagesMessage Causes Corrective Actions128-bit Advanced ECC mode disabled. For 128-bit Advanced ECC, DIMMs mus

About Your System 39Alert! iDRAC6 not responding. Power required may exceed PSU wattage.Alert! Continuing system boot accepts the risk that system may

4 Contents2 Using the System Setup Program and UEFI Boot Manager. . . . . . . . . . . . . . . . . 57Choosing the System Boot Mode . . . . . . . . .

40 About Your SystemAlert! Power required exceeds PSU wattage. Check PSU and system configuration. Alert! Continuing system boot accepts the risk that

About Your System 41BIOS MANUFACTURING MODE detected. MANUFACTURING MODE will be cleared before the next boot. System reboot required for normal opera

42 About Your SystemCPUs with different cache sizes detected.Mismatched processors have been installed in the system.Ensure that all processors have t

About Your System 43DIMM configuration on each CPU should match. Invalid memory configuration on a dual-processor system. The memory module configurat

44 About Your SystemInvalid PCIe card found in the Internal_Storage slot!The system halted because an invalid PCIe expansion card is installed in the

About Your System 45Memory set to minimum frequency.The memory frequency may be intentionally set lower for power conservation.If not an intentional s

46 About Your SystemNo boot device availableFaulty or missing optical drive subsystem, hard drive, or hard drive subsystem, or no bootable USB key ins

About Your System 47Plug & Play Configuration ErrorError encountered in initializing PCIe device; faulty system board.Install the NVRAM_CLR jumper

48 About Your SystemSector not foundSeek errorSeek operation failedFaulty hard drive, USB device, or USB medium.Replace the USB medium or device. Ensu

About Your System 49The following DIMMs should match in geometry: x,x,...Invalid memory configuration. The specified memory modules do not match in si

Contents 5Internal USB Memory Key . . . . . . . . . . . . . . . . 100System Board Shroud . . . . . . . . . . . . . . . . . . 102iDRAC6 Express Card

50 About Your SystemTimer chip counter 2 failedFaulty system board. See "Getting Help" on page 177.TPM configuration operation honored. Syst

About Your System 51Unable to launch System Services image. System halted!System halted after F10 keystroke because System Services image is either co

52 About Your SystemUnsupported memory configuration. DIMM mismatch across slots detected: x,x,...Invalid memory configuration. Memory modules are mis

About Your System 53Warning: Control Panel is not installed.The control panel is not installed or has a faulty cable connection.Install the control pa

54 About Your SystemWarning MessagesA warning message alerts you to a possible problem and prompts you to respond before the system continues a task.

About Your System 55 NOTE: Warning messages are generated by either the application or the operating system. For more information, see the documentat

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Using the System Setup Program and UEFI Boot Manager 57Using the System Setup Program and UEFI Boot ManagerThe System Setup program is the BIOS progra

58 Using the System Setup Program and UEFI Boot ManagerEntering the System Setup Program1Turn on or restart your system.2Press <F2> after you se

Using the System Setup Program and UEFI Boot Manager 59System Setup OptionsMain ScreenFigure 2-1. Main System Setup Program Screen NOTE: The options f

6 ContentsTroubleshooting a Serial I/O Device. . . . . . . . . . 149Troubleshooting a NIC. . . . . . . . . . . . . . . . . 149Troubleshooting a We

60 Using the System Setup Program and UEFI Boot ManagerProcessor Settings Displays information related to microprocessors (speed, cache size, and so o

Using the System Setup Program and UEFI Boot Manager 61Memory Settings ScreenProcessor Settings ScreenOption DescriptionSystem Memory Size Displays th

62 Using the System Setup Program and UEFI Boot ManagerSATA Settings ScreenLogical Processor(Enabled default)On processors that support Simultaneous M

Using the System Setup Program and UEFI Boot Manager 63Boot Settings ScreenPort D(Off default)Auto enables BIOS support for the device attached to SAT

64 Using the System Setup Program and UEFI Boot ManagerIntegrated Devices ScreenOption DescriptionIntegrated SAS/RAID Controller(Enabled default)Enabl

Using the System Setup Program and UEFI Boot Manager 65PCI IRQ Assignments ScreenSerial Communication ScreenOption Description<PCIe device> Use

66 Using the System Setup Program and UEFI Boot ManagerEmbedded Server Management Screen (Optional)Power Management ScreenOption DescriptionFront Pane

Using the System Setup Program and UEFI Boot Manager 67System Security ScreenCPU Power and Performance ManagementOptions are OS Control, Active Power

68 Using the System Setup Program and UEFI Boot ManagerPassword Status(Unlocked default)When Setup Password is assigned and this field is Locked, the

Using the System Setup Program and UEFI Boot Manager 69Exit ScreenPress <Esc> to exit the System Setup program; the Exit screen displays:• Save

Contents 7Running the Embedded System Diagnostics . . . . . . 168Embedded System Diagnostics Testing Options . . . . 168Using the Custom Test Optio

70 Using the System Setup Program and UEFI Boot ManagerThe UEFI Boot Manager enables you to:• Add, delete, and arrange boot options• Access the System

Using the System Setup Program and UEFI Boot Manager 71UEFI Boot Settings ScreenSystem Utilities ScreenUEFI Boot Settings Enables you to add, delete,

72 Using the System Setup Program and UEFI Boot ManagerSystem and Setup Password Features NOTE: For a forgotten password, see "Disabling a Forgo

Using the System Setup Program and UEFI Boot Manager 734Press <Enter>. 5To confirm your password, type it a second time and press <Enter>.

74 Using the System Setup Program and UEFI Boot ManagerDisabling the System PasswordIf the system password is already set, you can disable it by typin

Using the System Setup Program and UEFI Boot Manager 75Operating With a Setup Password EnabledIf Setup Password is Enabled, you must enter the correct

76 Using the System Setup Program and UEFI Boot ManagerWhen an optional iDRAC6 Express card is installed, USC provides the following additional featur

Using the System Setup Program and UEFI Boot Manager 77iDRAC Configuration Utility The iDRAC Configuration Utility is a pre-boot configuration environ

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Installing System Components 79Installing System Components WARNING: While moving or transferring the system, it is recommended that you use the pack

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80 Installing System ComponentsFigure 3-1. Inside the System 1 power supply shroud 2 system board shroud3 power supply bays (2) 4 expansion-card rise

Installing System Components 81Removing and Replacing the Optional Front Bezel1Unlock the keylock at the left end of the bezel.2Lift up the release la

82 Installing System ComponentsOpening and Closing the System WARNING: Whenever you need to lift the system, get others to assist you. To avoid injur

Installing System Components 83Figure 3-3. Removing and Replacing the System Cover Closing the System1Place the cover onto the chassis and offset it s

84 Installing System ComponentsHard DrivesYour system supports up to four 3.5-inch (SAS or SATA) hard drives in 3.5-inch hot-swap hard drive carrier.

Installing System Components 85Installing a Drive Blank Align the hard-drive blank with the drive bay and insert the blank into the drive bay until th

86 Installing System ComponentsFigure 3-5. Removing and Installing a Hot-Swap Hard DriveInstalling a Hot-Swap Hard Drive CAUTION: Use only hard drive

Installing System Components 87b Insert the hard-drive carrier into the drive bay until the carrier contacts the backplane.c Close the handle to lock

88 Installing System ComponentsInstalling a Hard Drive Into a Hard-Drive Carrier1Insert the hard drive into the hard-drive carrier with the connector

Installing System Components 89Figure 3-7. Removing and Replacing a Redundant Power Supply Installing a Redundant Power Supply1Verify that both power

About Your System 9About Your SystemAccessing System Features During StartupThe following keystrokes provide access to system features during startup.

90 Installing System Components NOTE: When installing, hot-swapping, or hot-adding a new power supply in a system with two power supplies, allow seve

Installing System Components 91Figure 3-8. Removing and Replacing a Non-Redundant Power Supply 1 power supply 2 screw3 power cable 8 pins 4 ODD power

92 Installing System ComponentsInstalling a Non-Redundant Power Supply1Open the system. See "Opening the System" on page 82.2Place the power

Installing System Components 93Table 3-1. Expansion-Card Installation OrderInstalling an Expansion Card CAUTION: Many repairs may only be done by a c

94 Installing System Components5Install the expansion card: aHolding the card by its edges, position the card so that the card-edge connector aligns w

Installing System Components 95Removing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only p

96 Installing System ComponentsRemoving the Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified service technici

Installing System Components 97Figure 3-10. Installing the Integrated Storage Controller Card Installing the Integrated Storage Controller Card CAUTI

98 Installing System Components4To install the controller card in the expansion slot on the riser labeled "STORAGE_PCIE":aHold the card by i

Installing System Components 992Open the system. See "Opening the System" on page 82.3If installed, remove the expansion card from the expan