Dell PP26L User Manual Page 126
- Page / 248
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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126 Troubleshooting
• If you have other telephone devices sharing the line, such as an answering
machine, fax machine, surge protector, or line splitter, then bypass them
and connect the modem directly to the telephone wall jack. If you are
using a line that is 3 m (10 ft) or more in length, try a shorter one.
RUN THE MODEM HELPER DIAGNOSTICS —
Windows XP:
1
Click
Start
→
All Programs
→
Modem Helper
.
2
Follow the instructions on the screen to identify and resolve modem
problems. Modem Helper is not available on certain computers.
Windows Vista:
1
Click
Start
→
All Programs
→
Modem Diagnostic Tool
.
2
Follow the instructions on the screen to identify and resolve modem
problems. Modem diagnostics are not available on all computers.
VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —
Windows XP:
1
Click
Start
→
Control Panel
→
Printers and Other Hardware
→
Phone and
Modem Options
→
Modems
.
2
Click the COM port for your modem
→
Properties
→
Diagnostics
→
Query
Modem
to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
Windows Vista:
1
Click
Start
→
Control Panel
→
Hardware and Sound
→
Phone and
Modem Options
→
Modems
.
2
Click the COM port for your modem
→
Properties
→
Diagnostics
→
Query Modem
to verify that the modem is communicating with
Windows.
If all commands receive responses, the modem is operating properly.
ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — Ensure that you have
subscribed to an Internet service provider. With the Outlook Express e-mail
program open, click File. If Work Offline has a check mark next to it, click
the check mark to remove it, and then connect to the Internet. For help,
contact your Internet service provider.
book.book Page 126 Wednesday, September 16, 2009 11:12 AM
- Model PP26L 1
- Notes, Notices, and Cautions 2
- Contents 3
- 4 Contents 4
- 6 Contents 6
- 8 Contents 8
- 10 Contents 10
- 12 Contents 12
- 19 Appendix 13
- 14 Contents 14
- Finding Information 15
- 16 Finding Information 16
- 18 Finding Information 18
- 20 Finding Information 20
- 22 Finding Information 22
- About Your Computer 23
- Front View 24
- 26 About Your Computer 26
- DEVICE STATUS LIGHTS 27
- 28 About Your Computer 28
- KEYBOARD STATUS LIGHTS 29
- Left Side View 30
- Right Side View 31
- Back View 32
- MODEM CONNECTOR (RJ-11) 33
- NETWORK CONNECTOR (RJ-45) 33
- Bottom View 34
- 36 About Your Computer 36
- Setting Up Your Computer 37
- Windows XP 38
- Microsoft 39
- Setting Up Your Computer 41 41
- Setting Up a Printer 43
- Printer Cable 44
- Connecting a USB Printer 44
- Power Protection Devices 45
- Line Conditioners 46
- Using the Display 47
- Windows Vista™ 48
- Numeric Keypad 49
- Key Combinations 50
- Adjusting Keyboard Settings 51
- Customizing the Touch Pad 53
- Using a Battery 55
- Checking the Battery Charge 56
- Charge Gauge 57
- Conserving Battery Power 58
- Power Management Modes 59
- Windows Vista 60
- Charging the Battery 61
- Replacing the Battery 61
- Storing a Battery 62
- Using the Optional Camera 63
- Creating a Picture or a Video 64
- Using the Optional Camera 65 65
- 66 Using the Optional Camera 66
- Using Multimedia 67
- 70 Using Multimedia 70
- Copying CD and DVD Media 71
- Using Blank CD and DVD Media 72
- Helpful Tips 72
- Adjusting the Volume 73
- Adjusting the Picture 74
- MediaDirect™ 74
- S-Video and Standard Audio 78
- Using Multimedia 79 79
- 80 Using Multimedia 80
- 82 Using Multimedia 82
- Using Multimedia 83 83
- 84 Using Multimedia 84
- 86 Using Multimedia 86
- Using Multimedia 87 87
- 88 Using Multimedia 88
- Enabling S/PDIF Digital Audio 90
- 92 Using Multimedia 92
- Using ExpressCards 93
- Installing an ExpressCard 94
- Using ExpressCards 95 95
- 1 release button 95
- 96 Using ExpressCards 96
- Using the Memory Card Reader 97
- Setting Up and Using Networks 100
- XP Service Pack 2 (SP2) 100
- Wireless Local Area Network 101
- Connecting to a WLAN 103
- Network) 106
- Securing Your Computer 111
- Securing Your Computer 113 113
- 114 Securing Your Computer 114
- Troubleshooting 115
- Dell Diagnostics Main Menu 118
- Dell Support Center 120
- Dell PC Tune-Up 121
- Dell PC Checkup 122
- Dell Network Assistant 122
- DellConnect 122
- Drive Problems 123
- Optical drive problems 124
- Hard drive problems 124
- Error Messages 127
- ExpressCard Problems 132
- IEEE 1394 Device Problems 133
- Keyboard Problems 133
- Unexpected characters 134
- Lockups and Software Problems 135
- Other software problems 137
- Memory Problems 138
- Network Problems 139
- Power Problems 140
- Printer Problems 141
- Scanner Problems 142
- Sound and Speaker Problems 143
- Remote Control Problems 144
- Touch Pad or Mouse Problems 145
- Video and Display Problems 146
- What Is a Driver? 147
- Identifying Drivers 148
- Problems 152
- Restoring Your Microsoft 153
- Windows Vista™ 153
- Operating System 153
- Creating a Restore Point 154
- Before You Begin 156
- Reinstalling Windows Vista 157
- Windows 158
- Using Dell™ PC Restore 159
- Reinstalling Windows XP 162
- Adding and Replacing Parts 163
- Turning Off Your Computer 164
- Hard Drive 166
- Replacing the Hard Drive 168
- Optical Drive 169
- Central Control Cover 170
- Keyboard 172
- Replacing the Keyboard 173
- Removing the Memory Module 174
- Replacing the Memory Module 176
- Subscriber Identity Module 179
- Wireless Mini-Cards 179
- Removing a WLAN Card 180
- Replacing a WLAN Card 181
- Internal Card with Bluetooth 182
- Wireless Technology 182
- Replacing a WWAN Card 185
- Flash Cache Module 186
- Replacing the FCM 187
- Coin-Cell Battery 188
- Dell™ QuickSet Features 191
- 192 Dell™ QuickSet Features 192
- Traveling With Your Computer 193
- Travel Tips 194
- Getting Help 195
- Online Services 196
- Problems With Your Order 197
- Product Information 198
- Before You Call 199
- 200 Getting Help 200
- Contacting Dell 201
- 202 Getting Help 202
- Specifications 203
- 204 Specifications 204
- 206 Specifications 206
- 208 Specifications 208
- 210 Specifications 210
- 212 Specifications 212
- Appendix 213
- System Setup Screen 214
- Commonly Used Options 214
- Appendix 215 215
- Performing a One-Time Boot 215
- Cleaning Your Computer 216
- Touch Pad 217
- FCC Notice (U.S. Only) 219
- Macrovision Product Notice 221
- 222 Appendix 222
- Glossary 223
- 224 Glossary 224
- 226 Glossary 226
- 228 Glossary 228
- 230 Glossary 230
- 232 Glossary 232
- 234 Glossary 234
- 236 Glossary 236
- 238 Glossary 238
- 240 Glossary 240
- Numerics 241
- Index 243 243
- Index 245 245
- Index 247 247
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