Dell Inspiron 2000 Troubleshooting Guide Page 74
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4-6 Dell Inspiron 5000 Reference and Troubleshooting Guide
Figure 4-1. Diagnostics Checklist
Name: ______________________________________________________________Date: ______________________
Address: ________________________________________________________Phone number:
__________________
Service tag (an alphanumeric code on the back or bottom of the computer):______________________________
Express Service Code: ____________________________________________________________________________
Return Material Authorization Number (if provided by Dell support technician):
___________________________
Operating system and version: _____________________________________________________________________
Peripherals: ____________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
Expansion cards:_________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
Are you connected to a network? yes no
Network, version, and network card: _______________________________________________________________
Programs and versions: ___________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
Refer to your operating system documentation to determine the contents of the system’s start-up files. If the
computer is connected to a printer, print each file. Otherwise, record the contents of each file before
calling Dell.
Error message or diagnostic code: _________________________________________________________________
Description of problem and troubleshooting procedures you performed: ________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
Diagnostics Checklist
3959ubk1.book Page 6 Monday, March 20, 2000 4:52 PM
- REFERENCE AND 1
- TROUBLESHOOTING GUIDE 1
- Safety Instructions 3
- Ergonomic Computing Habits 5
- Modules 7
- About This Guide 9
- Other Documents You May Need 10
- Notational Conventions 10
- Contents 13
- Options and Upgrades 19
- Using Drives in the Media Bay 20
- Installing Memory Modules 24
- Using a Port Replicator 27
- Troubleshooting 29
- Running the Dell Diagnostics 31
- Fully Test All Devices 33
- Quickly Test All Devices 33
- Select Devices to Test 33
- Exit to MS-DOS 33
- Device Group 36
- Troubleshooting Procedures 37
- Restart Your Computer 38
- Dry Out a Wet Computer 38
- Resolve Television Problems 48
- Installing System Software 51
- Suspend) File (Windows 98) 52
- Create the Hibernate File 54
- Enable Hibernate Support 54
- (Optional) 58
- Install the Intel 60
- Windows 2000 61
- Software CD 66
- Support Web Site 67
- Getting Help 69
- Problems With Your Order 71
- Product Information 72
- Before You Call 73
- Dell Contact Numbers 75
- Country (City) 76
- International 76
- Technical Specifications 89
- APPENDIX B 95
- Key Function 96
- Main Menu 97
- System Devices Menu 98
- Security Menu 99
- Power Menu 100
- Boot Menu 101
- Exit Menu 102
- System Messages 103
- (continued) 104
- Regulatory Notices 105
- FCC Notices (U.S. Only) 106
- IC Notice (Canada Only) 108
- Modem Regulatory Information 109
- CTR21 Declaration 110
- New Zealand Telecom Warnings 110
- CE Notice (European Union) 111
- Battery Disposal 112
- VCCI Notice (Japan Only) 112
- Class A ITE 113
- Class B ITE 113
- /.10"6'-$78' 114
- NOM Information (Mexico Only) 115
- Limited Warranty and Return 117
- General Provisions 118
- Three-Year Limited Warranty 119
- (Canada Only) 119
- Coverage During Year One 120
- Guarantee 121
- Exclusions 122
- Making a Claim 122
- Canada Only) 123
- Macrovision Product Notice 124
- Dell Information Development 131
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