Dell LATITUDE PP24L User Manual Page 86
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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88 Troubleshooting
www.dell.com | support.dell.com
CLEAN THE DRIVE OR DISK.
E
NSURE THAT THE CD IS SNAPPED ONTO THE SPINDLE.
C
HECK THE CABLE CONNECTIONS.
C
HECK FOR HARDWARE INCOMPATIBILITIES.
R
UN THE DELL DIAGNOSTICS—
See "Dell Diagnostics" on page 83.
Media drive problems
NOTE: High-speed media drive vibration is normal and may cause noise, which does not indicate a
defect in the drive or the media.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all
DVD drives.
Problems writing to a CD/DVD-RW drive
CLOSE OTHER PROGRAMS—
The CD/DVD-RW drive must receive a steady stream of data when writing.
If the stream is interrupted, an error occurs. Try closing all programs before you write to the
CD/DVD-RW.
TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD/DVD-RW DISC—
Search for the keyword
standby
in the Windows Help and Support Center for information on power management modes. To access
the Help and Support Center, click
Start
→
Help and Support
.
CHANGE THE WRITE SPEED TO A SLOWER RATE—
See the help files for your media creation software.
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray
1
Ensure that the computer is shut down.
2
Straighten a paper clip and insert one end into the eject hole at the front of the drive; push
firmly until the tray is partially ejected.
3
Gently pull out the tray until it stops.
If you hear an unfamiliar scraping or grinding sound
• Ensure that the sound is not caused by the program that is running.
• Ensure that the disk or disc is inserted properly.
Hard drive problems
ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON—
A hot hard drive may prevent the operating system
from starting. Try allowing the computer to return to room temperature before turning it on.
RUN CHECK DISK—
1
Click the
Start
button and click
My Computer
.
2
Right-click
Local Disk C:
.
- User’s Guide 1
- Notes, Notices, and Cautions 2
- Contents 3
- 5 Using the Keyboard 4
- 6 Using the Display 4
- 8 Using Multimedia 5
- 9 Using Cards 6
- 10 Securing Your Computer 6
- 11 Troubleshooting 7
- 12 Intel 8
- 13 System Setup Program 8
- 14 Reinstalling Software 9
- 15 Adding and Replacing Parts 9
- Finding Information 11
- 12 Finding Information 12
- About Your Computer 15
- 18 About Your Computer 16
- 20 About Your Computer 18
- Left Side View 19
- 22 About Your Computer 20
- Right Side View 21
- Back View 22
- SERIAL CONNECTOR 23
- CONNECTOR 23
- ADAPTER CONNECTOR 23
- Bottom View 24
- About Your Computer 27 25
- 28 About Your Computer 26
- Microsoft 27
- Windows 27
- Using a Battery 31
- Checking the Battery Charge 32
- Conserving Battery Power 33
- Power Management Modes 34
- Charging the Battery 35
- Replacing the Battery 36
- Storing a Battery 37
- Battery Errors 37
- 40 Using a Battery 38
- Using the Keyboard 39
- Key Combinations 40
- Touch Pad 41
- Changing the Track Stick Cap 42
- Using the Keyboard 45 43
- 46 Using the Keyboard 44
- Using the Display 45
- Switching the Video Image 46
- Dual Independent Display Mode 47
- Setting Up and Using Networks 49
- Connecting to a WLAN 52
- Firewall 57
- Using Multimedia 59
- Copying Media 61
- Helpful Tips 62
- Adjusting the Volume 63
- Adjusting the Picture 64
- Using Cards 65
- Extended Cards 66
- Removing a Card or Blank 67
- 70 Using Cards 68
- Securing Your Computer 69
- About Smart Cards 70
- Installing a Smart Card 70
- Passwords 71
- About Passwords 72
- Using a Hard Drive Password 73
- Trusted Platform Module (TPM) 74
- Security Management Software 75
- Computer Tracking Software 75
- Cleaning Your Computer 77
- Cleaning an Optical Mouse 78
- Troubleshooting 79
- 82 Troubleshooting 80
- Dell Diagnostics 81
- Dell Diagnostics Main Menu 83
- Dell Support Utility 84
- Drive Problems 85
- Media drive problems 86
- Hard drive problems 86
- Error Messages 88
- IEEE 1394 Device Problems 92
- Keyboard Problems 92
- Lockups and Software Problems 93
- Memory Problems 95
- Network Problems 95
- PC Card Problems 97
- Power Problems 97
- Docking Power Considerations 98
- Printer Problems 99
- Scanner Problems 99
- Sound and Speaker Problems 100
- Touch Pad or Mouse Problems 101
- Video and Display Problems 102
- ONNECT AN EXTERNAL MONITOR— 103
- 106 Troubleshooting 104
- Active Management Technology 105
- Turning off iAMT 106
- Out-of-Band Management 106
- Accessing iAMT setup 106
- USB Provisioning 107
- Unsupported AMT Features 107
- 110 Intel 108
- System Setup Program 109
- System Setup Screens 110
- Commonly Used Options 110
- Performing a One-Time Boot 111
- 114 System Setup Program 112
- Reinstalling Software 113
- Microsoft Windows XP 114
- Microsoft Windows Vista 115
- Using Microsoft 117
- System Restore 117
- Starting System Restore 118
- Enabling System Restore 118
- Before You Begin 119
- Reinstalling Windows 119
- Adding and Replacing Parts 121
- Product Information Guide 122
- Hinge Cover 123
- Keyboard 124
- Internal Card With Bluetooth 125
- Wireless Technology 125
- Coin-Cell Battery 126
- Mobile Broadband Card 135
- Hard Drive 139
- Media Bay 140
- FCM (Flash Cache Module) 141
- Dell™ QuickSet 145
- 148 Dell™ QuickSet 146
- Traveling With Your Computer 147
- Travel Tips 148
- Specifications 149
- 152 Specifications 150
- (continued) 151
- 154 Specifications 152
- 156 Specifications 154
- 158 Specifications 156
- Getting Help 157
- DellConnect 158
- Online Services 158
- Problems With Your Order 159
- Product Information 159
- Before You Call 160
- Contacting Dell 162
- Appendix 163
- Macrovision Product Notice 164
- Glossary 165
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