Dell M6400 Specifications download pdf (Page 30)

30 Troubleshooting Tips

The computer does not start up

ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO

THE ELECTRICAL OUTLET

A program stops responding

END THE PROGRAM —

Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager,

and click the

Applications

tab.

Click to select the program that is no longer responding, and click

End

Ta sk

A program crashes repeatedly

NOTE: Most software includes installation instructions in its documentation or on a

floppy disk, CD, or DVD.

HECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then

reinstall the program.

A program is designed for an earlier Microsoft

Windows

operating system

RUN THE PROGRAM COMPATIBILITY WIZARD —

Click

Start

→

Control Panel

→

Programs

→

Use an older program

with this version of Windows.

In the welcome screen, click

Follow the instructions on the screen.

A solid blue screen appears

TURN THE COMPUTER OFF — If you are unable to get a response by pressing a

key on your keyboard or moving your mouse, press and hold the power button

for at least 6 seconds (until the computer turns off), and then restart your

computer.

Other software problems

CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE

MANUFACTURER FOR TROUBLESHOOTING INFORMATION —

• Ensure that the program is compatible with the operating system installed

on your computer.

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Dell M6400 Specifications Page 30

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