Dell C7008 Specifications download pdf (Page 71)

Contacting Technical Support | 71

Contacting Technical Support

The iSupport Website

iSupport provides a range of documents and tools to assist you with effectively using Dell Networking

equipment and mitigating the impact of network outages. Through iSupport you can obtain technical

information regarding Dell Networking products, access to software upgrades and patches, and open and

manage your Technical Assistance Center (TAC) cases. Dell Networking iSupport provides integrated,

secure access to these services.

Accessing iSupport Services

The URL for iSupport is

www.force10networks.com/support/.

To access iSupport services you must have

a userid and password. If you do not have one, you can request one at the website:

1 On the Dell Networking iSupport page, click the Account Request link.

2 Fill out the User Account Request form, and click Send. You will receive your userid and password

by E-mail.

3 To access iSupport services, click the Log in link, and enter your userid and password.

Contacting the Technical Assistance Center

How to Contact Dell

Networking TAC

www.force10networks.com/support/

, and select the Service

Request tab.

Information to Submit When

Opening a Support Case

• Your name, company name, phone number, and E-mail address

• Preferred method of contact

• Model number

• Serial Number (see

Locating Serial Numbers

)

• Software version number

• Symptom description

• Screen shots illustrating the symptom, including any error messages. These can include:

• Output from the show tech command or the show tech linecard {number} command.

• Output from the show trace command or the show trace linecard {number}

command.

• Console captures showing the error messages.

• Console captures showing the troubleshooting steps taken.

• Saved messages to a syslog server, if one is used.

Managing Your Case

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Dell C7008 Specifications Page 71