Dell PowerEdge M520 Owner's Manual

Dell PowerEdge M520 SystemsOwner's ManualRegulatory Model: HHBRegulatory Type: HHB004

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Error Code Message InformationAction Cycle input power, update component drivers, if device is removable, reinstall the device.PCI1360Message A bus fa

Error Code Message InformationDetails Either the BIOS, BMC/iDRAC, LOM, or NIC firmware is out of date and does not support FlexAddress.Action Update B

Error Code Message InformationAction Cycle input power, update component drivers, remove and reinstall the device at the next scheduled service time.

Error Code Message InformationDetails The controller detected that the drive was removed. Action Verify drive installation. Re-seat the failed drive.

Error Code Message InformationPST0132Message CMOS failed.LCD Message CMOS failed. Power cycle system.Details System BIOS detected a failure with CMOS

Error Code Message InformationDetails System BIOS detected a parity error during post.Action Remove and reapply input power. If the issue persists, s

Error Code Message InformationPST0143Message Intel Trusted Execution Technology (TXT) fatal error.LCD Message Intel Trusted Execution Technology (TXT)

Error Code Message InformationLCD Message Incorrect memory configuration. Review User Guide.Details System BIOS detected an invalid memory population.

Error Code Message InformationPSU0004Message The power input for power supply <number> is outside of the allowable range.LCD Message Power input

Error Code Message InformationLCD Message PSU <number> is absent. Check PSU.Details The supply has been removed or has failed. Action1. Remove

2Using The System Setup And Boot ManagerSystem Setup enables you to manage your system hardware and specify BIOS-level options.The following keystroke

Error Code Message InformationDetails The current power operational mode is non-redundant because of a power supply exception, a power supply inventor

Error Code Message InformationAction If unintended, review system configuration changes and power policy.PWR1006Message The system halted because syst

Error Code Message InformationRFM1006Message Removable Flash Media <name> is offline.Details At boot, the Card Identification (CID) signature of

Error Code Message InformationRFM1024Message Removable Flash Media is offline.Details At boot, the Card Identification (CID) signature of the card is

Error Code Message InformationRFM1205Message Internal Dual SD Module is not redundant. Insufficient resources to maintain normal operations.LCD Messag

Error Code Message InformationSEC0001Message The drive bay is open.Details The drive bay is open. A drive may be added or removed. System performance

Error Code Message InformationSEC0033Message The chassis is open while the power is off.LCD Message Intrusion detected. Check chassis cover.Details Th

Error Code Message InformationAction Check system hardware inventory and software configuration.SEC0600Message A secure mode violation detected.Detail

Error Code Message InformationAction If unintended, re-enable logging.SEL0006Message All event logging is disabled.Details This message is displayed w

Error Code Message Informationa platform event (such as power down, cycle, interrupt, and send alert).Action Review platform event configuration.SEL12

mode. Thereafter, you must boot the system in the same boot mode (BIOS or UEFI) to access the installed operating system. Trying to boot the operating

Error Code Message InformationDetails An action or failure has taken place that breaks CMC redundancy.Action Check the CMC network cables and network

Error Code Message InformationSWC4004Message A firmware or software incompatibility detected between iDRAC in slot <number> and CMC.Details Flex

Error Code Message InformationLCD Message System board <name> temperature is outside of range.Details Ambient air temperature is too warm or one

Error Code Message InformationDetails Ambient air temperature is too warm or one or more fans may have failed.Action The system board <name> tem

Error Code Message InformationAction Check the system operating environment and review event log for fan failures.TMP0115Message The <name> temp

Error Code Message InformationLCD Message System inlet <name> temperature is outside of range. Check Fans.Details Ambient air temperature is too

Error Code Message InformationTMP0130Message The control panel temperature is less than the lower warning threshold.LCD Message Control panel temperat

Error Code Message InformationDetails System hardware detected an over voltage or under voltage condition.If multiple voltage exceptions occur consecu

Error Code Message InformationDetails System hardware detected an over voltage or under voltage condition.If multiple voltage exceptions occur consecu

Error Code Message InformationDetails System hardware detected an over voltage or under voltage condition.If multiple voltage exceptions occur consecu

System Setup Main ScreenNOTE: Press <Alt><F> to reset the BIOS or UEFI settings to their default settings.Menu Item DescriptionSystem BIOS

Error Code Message InformationDetails System hardware detected an over voltage or under voltage condition.If multiple voltage exceptions occur consecu

Error Code Message InformationDetails System hardware detected an over voltage or under voltage condition.If multiple voltage exceptions occur consecu

Error Code Message InformationDetails System hardware detected an over voltage or under voltage condition.If multiple voltage exceptions occur consecu

Error Code Message InformationDetails System hardware detected an over voltage or under voltage condition.If multiple voltage exceptions occur consecu

Error Code Message InformationIf multiple voltage exceptions occur consecutively the system may power down in fail-safe mode.Action1. Review system lo

Error Code Message InformationIf multiple voltage exceptions occur consecutively the system may power down in fail-safe mode.Action1. Review system lo

Error Code Message InformationIf multiple voltage exceptions occur consecutively the system may power down in fail-safe mode.Action1. Review system lo

Error Code Message Information2. Re-seat the mezzanine card.3. If the issue persists, see Getting Help.VLT0232Message The mezzanine card <number>

Warning MessagesA warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before

9Getting HelpContacting DellNOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing

Menu Item DescriptionSystem BIOS Version Displays the BIOS version installed on the system.System Service Tag Displays the system Service Tag.System M

Menu Item DescriptionQPI Speed Allows you to set the QuickPath Interconnect data rate settings. By default, the QPI Speed option is set to Maximum dat

Menu Item DescriptionPort B Auto enables BIOS support for the device attached to SATA port B. Off disables BIOS support for the device. By default, Po

Menu Item DescriptionInternal SD Card RedundancyIf set to Mirror mode, data is written on both SD cards. If any one of the SD card fails, data is writ

System Profile Settings ScreenMenu Item DescriptionSystem Profile Allows you to set the system profile. If you set the System Profile option to a mode

Menu Item DescriptionSystem Password Allows you to set the system password. This option is read-only if the password jumper is not installed in the sy

Notes, Cautions, and WarningsNOTE: A NOTE indicates important information that helps you make better use of your computer.CAUTION: A CAUTION indicates

Menu Item DescriptionReport Keyboard ErrorsAllows you to set whether keyboard-related error messages are reported during system boot. By default, the

– Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).A message prompts you to re-enter th

NOTE: You can disable password security while logging on to the system. To disable the password security, turn on or reboot your system, type your pas

Key DescriptionNOTE: For the standard graphics browser only.<Esc> Moves to the previous page till you view the main screen. Pressing <Esc>

iDRAC Settings UtilityThe iDRAC Settings utility is an interface to setup and configure the iDRAC parameters using UEFI. You can enable or disable var

3Installing Blade ComponentsRecommended ToolsYou may need the following items to perform the procedures in this section:• #1 and #2 Phillips screwdriv

Figure 3. Removing or Installing the Blade1. blade handle2. release button3. blade4. guide rail on enclosure5. guide rail on blade (or blade blank)Ins

Opening And Closing The BladeOpening The BladeCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubl

Closing The Blade1. Ensure that no tools or parts are left inside the blade.2. Align the notches in the edges of the chassis with the cover alignment

Cooling ShroudThe cooling shroud covers the memory modules and directs air flow in the system.Removing The Cooling ShroudCAUTION: Many repairs may onl

Contents1 About Your System...7Fron

Installing The Cooling ShroudCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and sim

Figure 7. Memory Socket LocationsMemory channels are organized as follows:Processor 1 channel 1: memory sockets A1 and A4channel 2: memory sockets A2

• Populate the sockets by highest rank count in the following order - first in sockets with white release levers and then black. For example, if you w

the total installed physical memory. Half of the installed memory is used to mirror the active DIMMs. In the event of an uncorrectable error, the syst

Table 2. Memory Configurations — Two ProcessorsSystem Capacity (in GB)DIMM Size (in GB)Number of DIMMsOrganization and SpeedDIMM Slot Population4 2 21

CAUTION: Handle each memory module only by the card edges, making sure not to touch the middle of the memory module or gold contacts.5. Press down and

If a memory module blank is installed in the socket, remove it. Retain removed memory-module blank(s) for future use.CAUTION: Handle each memory modul

3. Open the mezzanine card latch by pressing the ridged area on the latch with your thumb, and lifting the end of the latch.NOTE: Hold the mezzanine c

4. If present, remove the connector cover from the mezzanine card bay.NOTE: Hold the mezzanine card by its edges only.5. Mezzanine cards are designed

Figure 10. Replacing the SD Card1. SD card 12. SD card 23. management riser card4. USB connector5. SD card slot identification labelInternal USB KeyTh

Recommended Tools...

6. Close the blade.7. Install the blade in the enclosure.8. Enter the System Setup and verify that the USB key is detected by the system.Figure 11. Re

Figure 12. Replacing the SD vFlash Card1. SD vFlash card2. SD vFlash card slot3. SD vFlash card slot identification labelProcessorsUse the following p

CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal

CAUTION: The socket pins are fragile and can be permanently damaged. Be careful not to bend the pins in the socket when removing the processor out of

4. If applicable, remove the socket protective cap from the processor shield. To remove the socket protective cap, push the cap from the inside of the

Hard Drives/SSDs• The system supports up to two 2.5 inch SSD, SAS, or SATA hard drives.• All drives connect to the blade system board through the SAS/

3. hard-drive/SSD connector (on backplane)4. hard-drive/SSD carrier handleInstalling A Hard Drive/SSDCAUTION: When a replacement hot-swappable hard dr

Figure 16. Removing and Installing a Hard Drive/SSD in a Hard-Drive/SSD Carrier1. hard drive/SSD2. screw holes (4)3. hard-drive/SSD carrier4. screws (

CAUTION: You must note the number of each hard drive/SSD and temporarily label them before removal so that you can replace them in the same locations.

5. Close the blade.6. Install the blade in the enclosure.System BoardRemoving The System BoardCAUTION: Many repairs may only be done by a certified se

Storage Controller Card...

Figure 18. Removing and Installing the System Board1. I/O connector cover2. retention latch3. system board4. tabs on system chassis5. slots in system

8. Remove the plastic I/O connector covers from the back of the blade.9. Install the blade in the enclosure.10. Import your new or existing iDRAC Ente

Figure 19. Replacing the NVRAM Backup Battery1. positive side of battery2. negative side of battery connectorStorage Controller CardYour system includ

Figure 20. Removing and Installing a Storage Controller Card1. storage controller card2. screws (2)3. tabs (2)4. connectorInstalling The Storage Contr

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4Troubleshooting Your SystemSafety First—For You and Your SystemCAUTION: Many repairs may only be done by a certified service technician. You should o

Troubleshooting Hard DrivesCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simpl

Troubleshooting An Internal SD CardCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting a

4. If there is a still a problem with the blade, remove and reinstall the blade in the enclosure.5. Turn on the blade.6. Run the appropriate diagnosti

5Using System DiagnosticsIf you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The

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The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics starts executing the tests on all

6Jumpers And ConnectorsSystem Board Jumper SettingsCAUTION: Many repairs may only be done by a certified service technician. You should only perform t

System Board ConnectorsFigure 21. System Board ConnectorsTable 4. System Board ConnectorsItem Connector Description1 PWRD_EN, NVRAM_CLR System configu

Item Connector Description13 USB1 USB connector14 BATTERY Connector for the 3.0 V coin cell batteryDisabling A Forgotten PasswordThe blade's soft

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7Technical SpecificationsProcessorProcessor type One or two Intel Xeon processor E5-2400 product familyMemoryArchitecture 1600 MT/s, 1333 MT/s, or 106

Mezzanine CardsMezzanine slots Two mezzanine PCIe x8 Gen 3 slots supporting dual-port Gb Ethernet, 10 Gb Ethernet, FC8 Fibre Channel, or Infiniband me

EnvironmentalFor temperatures between 40 °C and 45 °C, de-rate maximum allowable dry bulb temperature by 1 °C per 125 m above 950 m (1 °F per 228 ft).

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8System MessagesLCD Status MessagesThe LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For in

1About Your SystemFront-Panel Features And IndicatorsFigure 1. Front-Panel Features and Indicators1. blade handle release button2. hard drives/SSDs (2

Error Code Message InformationAction1. Review system power policy.2. Check system logs for power related failures.3. Review system configuration chang

Error Code Message InformationDetails System board <name> current is outside of the optimum range.Action1. Review system power policy.2. Check s

Error Code Message InformationLCD Message Disk drive bay <name> current is outside of range.Details Disk drive bay <name> current is outsi

Error Code Message InformationAction1. Review system power policy.2. Check system logs for power related failures.3. Review system configuration chang

Error Code Message Information3. Review system configuration changes.4. If the issue persists, see Getting Help.AMP0320Message Chassis power level cur

Error Code Message InformationDetails The operating system or an application failed to communicate within the time-out period. The system was reset.Ac

Error Code Message InformationDetails The operating system or an application failed to communicate within the time-out period. The system was shutdown

Error Code Message InformationDetails The system board battery is either missing, bad, or unable to charge due to thermal issues.Action Check system f

Error Code Message InformationLCD Message Battery for disk drive bay <bay> is absent. Check battery.Details Verify the cable connection between

Error Code Message InformationLCD Message CPU <number> has a thermal trip. Check CPU heat sink.Details The processor temperature increased beyon

Hard-Drive/SSD Indicator PatternsThe hard-drive/SSD indicators display different patterns as drive events occur in the system.NOTE: The blade must hav

Error Code Message InformationAction1. Turn system off and remove input power for one minute. Reapply input power and turn system on. 2. Make sure th

Error Code Message InformationLCD Message CPU <number> temperature is outside of range. Check fans.Details System performance may be degraded.Ac

Error Code Message Informationdamage to the processor or other electronic components in side the system.Action1. Turn system off and remove input powe

Error Code Message Information4. If the issue persists, see Getting Help.CPU0701Message CPU <number> protocol error detected.LCD Message CPU <

Error Code Message InformationCPU0704Message CPU <number> machine check error detected.LCD Message CPU <number> machine check error detect

Error Code Message InformationAction1. Turn system off and remove input power for one minute.2. Reapply input power and turn system on.3. Ensure th

Error Code Message InformationDetails System performance may be degraded or the system may fail to operate.Action If removal was unintended, check pre

Error Code Message InformationAction If removal was unintended, check presence, then reinstall or reconnect.HWC2006Message The <name> is not ins

Error Code Message InformationHWC4000Message A hardware incompatibility detected between BMC/iDRAC firmware and CPU.LCD Message Incompatibility betwee

Error Code Message InformationAction Check chassis fabric type in CMC GUI and compare to the type of IOM or mezzanine card.HWC5004Message A link tunin

Other Information You May NeedWARNING: See the safety and regulatory information that shipped with your system. Warranty information may be included w

Error Code Message InformationDetails The IOM module performance may be impacted.Action If the issue persists, see Getting Help.HWC6000Message The <

Error Code Message InformationAction Review System Log or front panel for additional information.HWC7008Message Server <number> health changed t

Error Code Message InformationMEM0002Message Parity memory errors detected on a memory device at location <location>.Details The memory is opera

Error Code Message InformationMEM0010Message Memory device at location <location> is over heating.LCD Message Memory device <location> is

Error Code Message InformationMEM1012Message Memory device at location <location> is in a degraded state.Details The memory may not be operation

Error Code Message InformationAction Review system logs for memory exceptions. reinstall memory at location <location>MEM1214Message Memory red

Error Code Message InformationAction Review system event log for platform events capable of shutting the system down.OSE0005Message Agent is not respo

Error Code Message InformationPCI1302Message A bus time-out was detected on a component at bus <bus>device<device>function <func>.De

Error Code Message InformationAction Cycle input power, update component drivers, if device is removable reinstall the device at the next scheduled se

Error Code Message InformationPCI1344Message An I/O channel check error was detected.LCD Message An I/O channel check error was detected. Power cycle