Dell SupportAssist Version 1.3 For OpenManage Essentials Quick Start Manual

Dell SupportAssist Version 1.3 For Dell OpenManage EssentialsQuick Start Guide

NOTE: The Update Available link is displayed only if you are logged on as a member of the OpenManage Essentials Administrators or Power Users group.

Configuring Periodic Collection Of System LogsTo receive the full benefits of the support, reporting, and maintenance offering of your ProSupport Plus

Total number of devicesNetwork bandwidth consumed for uploading the collection (GB/month)Time taken for generating the collection (hours)Recommendatio

Registration FailureAfter the installation of SupportAssist application on the management server, the SupportAssist application registers with the Sup

NOTE: The Send System Logs option is enabled only if you are logged on as a member of the OpenManage Essentials Administrators or Power Users group.1.

5. Click View certificates.The Certificate window is displayed.6. Click Details.7. Click Copy to File.The Certificate Export Wizard is displayed.8. Cl

13. Browse to select the exported certificate file and click Next.The Certificate Store information is displayed.14. Click Next.15. Click Finish.16. R

Notes, Cautions, and WarningsNOTE: A NOTE indicates important information that helps you make better use of your computer.CAUTION: A CAUTION indicates

Contents1 Getting Started With SupportAssist...5Setting Up OpenManage Essentials Fo

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Getting Started With SupportAssistDell SupportAssist plugin for Dell OpenManage Essentials provides proactive support capabilities for supported Dell

Configuring SNMP Services On Windows1. Open a command prompt, type services.msc, and press <Enter>.The Services window is displayed.2. Browse th

Installing SNMP Tools (Windows Server 2012 Or Later)By default, in Windows Server 2012 or later, the SNMP configuration options are disabled. You must

3. Perform the connectivity test to verify if the SupportAssist application is able to communicate successfully with the SupportAssist server hosted b

Verifying The Server CertificateTo verify the server certificate on ddldropbox.us.dell.com using Internet Explorer:1. Open https://ddldropbox.us.dell.