Dell 2900 Owner's Manual

www.dell.com | support.dell.comDell™ PowerEdge™ 2900 SystemsHardware Owner’s Manual

10 About Your SystemSystem OrientationFigure 1-1 shows the rack and tower versions of your system. The illustrations in this document are based on the

100 Installing System ComponentsFigure 3-29. Cabling the SAS Controller (Non-RAID)24131 SAS controller daughter card 2 SAS connector 3 1x8 SAS backpla

Installing System Components 101Cabling the SAS RAID ControllerFor a system with the optional SAS RAID controller daughter card installed, you can con

102 Installing System ComponentsFigure 3-30. Cabling the SAS RAID Controller to the 1x8 Backplane1 SAS RAID controller daughter card (DIMM not shown)2

Installing System Components 1031x8 Plus 1x2 Drive ConfigurationIf the optional 1x2 SAS backplane is installed in the flex bay, make the following cab

104 Installing System ComponentsFigure 3-31. Cabling the SAS RAID Controller to the 1x8 and 1x2 Backplane1 SAS RAID controller daughter card (DIMM not

Installing System Components 105Configuring the Boot DriveBy default, the system boots from drive 0 on the 1x8 SAS backplane. The order of boot device

106 Installing System ComponentsFigure 3-32. Removing the Control Panel AssemblyInstalling the Control Panel AssemblyThe following procedure applies t

Installing System Components 1075 Connect the control panel interface cable to the control panel board. See Figure 3-32.6 Close the system. See "

108 Installing System Components12 If a RAC card is present in the system, disconnect the RAC cables from the system board. Leave the RAC card attache

Installing System Components 109Figure 3-33. Removing the System BoardInstalling the System Board CAUTION: Only trained service technicians are autho

About Your System 11• Operating system documentation describes how to install (if necessary), configure, and use the operating system software.• Docum

110 Installing System Components3Reinstall the CPU processor(s). See "Replacing a Processor" on page 89.4 Reinstall the memory modules. See

Installing System Components 111 CAUTION: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the

112 Installing System ComponentsFigure 3-34. Removing the Power Distribution BoardInstalling the Power Distribution Board CAUTION: Only trained servi

Installing System Components 1138Reconnect all cables from the system board to the SAS backplane board, the control panel, and any tape or hard drives

114 Installing System Components

Troubleshooting Your System 115Troubleshooting Your System Safety First—For You and Your SystemTo perform certain procedures in this document, you mus

116 Troubleshooting Your SystemChecking the EquipmentThis section provides troubleshooting procedures for external devices attached to the system, suc

Troubleshooting Your System 117Troubleshooting the Video Subsystem Problem• Monitor is not working properly.• Video memory is faulty.Action1Check the

118 Troubleshooting Your SystemTroubleshooting the MouseProblem• System message indicates a problem with the mouse.• Mouse is not functioning properly

Troubleshooting Your System 119Troubleshooting a Serial I/O Device Problem• Device connected to the serial port is not operating properly.Action1Turn

12 About Your SystemFront-Panel Features and IndicatorsFigure 1-2 shows the controls, indicators, and connectors located behind the optional rack beze

120 Troubleshooting Your SystemTroubleshooting a NICProblem• NIC cannot communicate with network.Action1Run the appropriate online diagnostic test. Se

Troubleshooting Your System 1214Let the system dry thoroughly for at least 24 hours.5Close the system. See "Closing the System" on page 53.6

122 Troubleshooting Your SystemTroubleshooting the System Battery Problem• System message indicates a problem with the battery.• System Setup program

Troubleshooting Your System 123 NOTICE: You can hot-plug the power supplies. One power supply must be installed for the system to operate. The system

124 Troubleshooting Your SystemAction CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the compon

Troubleshooting Your System 1254Remove the bezel. See "Removing the Bezel" on page 50.5Turn off the system and attached peripherals, and dis

126 Troubleshooting Your System13Perform the following steps:aTurn off the system and attached peripherals, and disconnect the system from its electri

Troubleshooting Your System 12716Run the appropriate online diagnostic test to see whether the diskette drive works correctly.If the tests run success

128 Troubleshooting Your System9Close the system. See "Closing the System" on page 53.10Reconnect the system to the electrical outlet, and t

Troubleshooting Your System 12913If the problem is not resolved, see the documentation for the tape drive for additional troubleshooting instructions.

About Your System 133 System identification button The identification buttons on the front and back panels can be used to locate a particular system w

130 Troubleshooting Your System7If you have the non-RAID SAS controller daughter card, remove the hard drive and swap its drive bay location with anot

Troubleshooting Your System 1313Restart the system and press the applicable key sequence to enter the configuration utility program:• <Ctrl><

132 Troubleshooting Your SystemAction CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the compon

Troubleshooting Your System 133Troubleshooting the MicroprocessorsProblem• Error message indicates a processor problem.• Front-panel status LCD indica

134 Troubleshooting Your System16Replace processor 1 with processor 2 or with a processor of the same capacity. See "Replacing a Processor"

Running the System Diagnostics 135Running the System DiagnosticsIf you experience a problem with your system, run the diagnostics before calling for t

136 Running the System DiagnosticsRunning the System DiagnosticsThe system diagnostics is run from the utility partition on your hard drive. NOTICE:

Running the System Diagnostics 137Selecting Diagnostics OptionsUse the Diagnostics Options area to select how you want to test a device. You can set t

138 Running the System Diagnostics

Jumpers and Connectors 139Jumpers and ConnectorsThis section provides specific information about the system jumpers and describes the connectors on th

14 About Your SystemHard-Drive Indicator CodesThe hard-drive carriers have two indicators—the drive-activity indicator and the drive-status indicator.

140 Jumpers and ConnectorsFigure 6-1. System Board JumpersTable 6-1. System Board Jumper SettingsJumper Setting DescriptionPWRD_EN (default) The passw

Jumpers and Connectors 141System Board Connectors CAUTION: Only trained service technicians are authorized to remove the system cover and access any

142 Jumpers and ConnectorsSAS Backplane Connectors CAUTION: Only trained service technicians are authorized to remove the system cover and access any

Jumpers and Connectors 143Figure 6-3. 1x8 SAS Backplane Connectors1 SAS_A connector 2 SAS_B connector 3 power connector (BKPLN)4 diskette drive power

144 Jumpers and ConnectorsFigure 6-4. 1x2 SAS Backplane ConnectorsDisabling a Forgotten PasswordThe password jumper on the system board enables the sy

Jumpers and Connectors 14510Close the system. See "Closing the System" on page 53.11Reconnect the system to the electrical outlet, and turn

146 Jumpers and Connectors

Getting Help 147Getting HelpTechnical AssistanceIf you need assistance with a technical problem, perform the following steps:1Complete the procedures

148 Getting Helpwww.euro.dell.com (Europe only)www.dell.com/la (Latin American countries)www.dell.ca (Canada only)• Anonymous file transfer protocol (

Getting Help 149Dell Enterprise Training and CertificationDell Enterprise Training and Certification is available; see www.dell.com/training for more

About Your System 15Table 1-3 lists the drive indicator patterns for RAID hard drives. Different patterns are displayed as drive events occur in the s

150 Getting HelpBefore You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone syst

Getting Help 151Diagnostics ChecklistName:Date:Address:Phone number:Service Tag (bar code on the back of the computer):Express Service Code:Return Mat

152 Getting HelpContacting DellTo contact Dell electronically, you can access the following websites:• www.dell.com•support.dell.com (support)For spec

Getting Help 153Austria (Vienna)International Access Code: 900Country Code: 43City Code: 1Website: support.euro.dell.comE-mail: tech_support_central_e

154 Getting HelpBruneiCountry Code: 673Technical Support (Penang, Malaysia)604 633 4966Customer Care (Penang, Malaysia)604 633 4888Transaction Sales (

Getting Help 155China (Xiamen)Country Code: 86City Code: 592Technical Support website: support.dell.com.cnTechnical Support E-mail: [email protected]

156 Getting HelpCzech Republic (Prague)International Access Code: 00Country Code: 420Website: support.euro.dell.comE-mail: [email protected]

Getting Help 157France (Paris) (Montpellier)International Access Code: 00Country Code: 33City Codes: (1) (4)Website: support.euro.dell.comHome and Sma

158 Getting HelpGreeceInternational Access Code: 00Country Code: 30Website: support.euro.dell.comTechnical Support 00800-44 14 95 18Gold Service Techn

Getting Help 159Ireland (Cherrywood)International Access Code: 00Country Code: 353City Code: 1Website: support.euro.dell.comE-mail: dell_direct_suppor

16 About Your SystemBack-Panel Features and IndicatorsFigure 1-4 shows the controls, indicators, and connectors located on the system's back pane

160 Getting HelpJapan (Kawasaki)International Access Code: 001Country Code: 81City Code: 44Website: support.jp.dell.comTechnical Support (servers)toll

Getting Help 161Latin America Customer Technical Support (Austin, Texas, U.S.A.)512 728-4093Customer Service (Austin, Texas, U.S.A.)512 728-3619Fax (T

162 Getting HelpMexicoInternational Access Code: 00Country Code: 52Customer Technical Support001-877-384-8979or 001-877-269-3383Sales50-81-8800or 01-8

Getting Help 163Norway (Lysaker)International Access Code: 00Country Code: 47Website: support.euro.dell.comTechnical Support for XPS portable computer

164 Getting HelpSingapore (Singapore)International Access Code: 005Country Code: 65Website: support.ap.dell.comTechnical Support (Dimension, Inspiron,

Getting Help 165Spain (Madrid)International Access Code: 00Country Code: 34City Code: 91Website: support.euro.dell.comHome and Small BusinessTechnical

166 Getting HelpTai wa nInternational Access Code: 002Country Code: 886Website: support.ap.dell.comE-mail: [email protected] Support (OptiP

Getting Help 167U.K. (Bracknell)International Access Code: 00Country Code: 44City Code: 1344Website: support.euro.dell.comCustomer Care website: suppo

168 Getting HelpU.S.A. (Austin, Texas)International Access Code: 011Country Code: 1Automated Order-Status Servicetoll-free: 1-800-433-9014AutoTech (po

Glossary 169GlossaryThis section defines or identifies technical terms, abbreviations, and acronyms used in your system documents.A — Ampere(s).AC — A

About Your System 17See "Using the System Setup Program" on page 35 for information about enabling, disabling, and configuring I/O ports and

170 Glossarycm — Centimeter(s).cmos — Complementary metal-oxide semiconductor.component — As they relate to DMI, components include operating systems,

Glossary 171expansion-card connector — A connector on the system board or riser board for plugging in an expansion card.F — Fahrenheit.FAT — File allo

172 GlossaryKB — Kilobyte(s); 1024 bytes.Kbps — Kilobit(s) per second.KBps — Kilobyte(s) per second.key combination — A command requiring you to press

Glossary 173NTFS — The NT File System option in the Windows 2000 operating system.NVRAM — Nonvolatile random-access memory. Memory that does not lose

174 GlossarySAS — Serial-attached SCSI.SATA — Serial Advanced Technology Attachment. A standard interface between the system board and storage devices

Glossary 175UNIX — Universal Internet Exchange. UNIX, the precursor to Linux, is an operating system written in the C programming language.uplink port

176 Glossary

Index 177IndexAalert messages, 33asset tag, 38Bbaseboard management controllerbattery, 77SAS RAID controller daughter card, 96system, 77troubleshootin

178 Index178 IndexEerror messages, 35LCD, 18systems management, 26expansion cardsinstalling, 68removing, 70troubleshooting, 131expansion slots, 68expa

Index 179Kkeyboardtroubleshooting, 117LLCD panelconfiguring, 38Mmemorybranches, 82channels, 82installation guidelines, 84installing, 85mirroring, 85re

18 About Your SystemNIC Indicator CodesEach NIC on the back panel has an indicator that provides information on network activity and link status. See

180 Index180 Indexremoving (continued)hard drive from a drive carrier, 58hard drives, 56memory, 87optical drive, 73peripheral bay panel (tower), 52pow

Index 181troubleshooting (continued)NIC, 120power supplies, 122SAS RAID controller daughter card, 130serial I/O device, 119start-up routine, 115system

182 Index182 Index

About Your System 19Table 1-6. LCD Status MessagesCode Text Causes Corrective ActionsN/ASYSTEM NAMEA 62-character string that can be defined by the us

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates

20 About Your SystemE1410 CPU # IERR Specified microprocessor is reporting a system error.See your system’s Information Update Tech Sheet located on s

About Your System 21E1422 CPU Machine Chk The system BIOS has reported a machine check error.See "Getting Help" on page 147.E1610 PS # Missi

22 About Your SystemE1712 PCI SERR B## D## F##PCI SERR Slot #The system BIOS has reported a PCI system error on a component that resides in PCI config

About Your System 23E1A14 SAS Cable A SAS cable A is unseated, missing, or bad.Check the cable connection to the SAS backplane. See "Cabling the

24 About Your SystemE2017 Timer Fail Timer refresh failure. See "Getting Help" on page 147.E2018 Prog Timer Programmable interval timer erro

About Your System 25E2112 Mem Spare DIMM ##The system BIOS has spared the memory because it has determined that the memory had too many errors. "

26 About Your SystemSolving Problems Described by LCD Status MessagesWhen a single message appears on the status LCD, locate the code in Table 1-6 and

About Your System 27Table 1-7. System MessagesMessage Causes Corrective ActionsAlert! Redundant memory disabled! Memory configuration does not support

28 About Your SystemDual-rank DIMM paired with Single-rank DIMM - The following DIMM/rank has been disabled by BIOS: DIMM x Rank yMismatched DIMMs ins

About Your System 29FBD training error: The following branch has been disabled: Branch xThe specified branch (channel pair) contains DIMMs that are in

Contents 3Contents1 About Your SystemSystem Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Other Information You May

30 About Your SystemNo boot device available Faulty or missing optical/diskette drive subsystem, hard drive, or hard-drive subsystem, or no boot disk

About Your System 31PCI BIOS failed to install PCI device BIOS (Option ROM) checksum failure is detected during shadowing. Loose cables to expansion c

32 About Your SystemThe following DIMM pair is not compatible with the memory controller: DIMM x and DIMM yThe specified DIMM(s) are incompatible with

About Your System 33Warning MessagesA warning message alerts you to a possible problem and prompts you to respond before the system continues a task.

34 About Your System

Using the System Setup Program 35Using the System Setup ProgramAfter you set up your system, run the System Setup program to familiarize yourself with

36 Using the System Setup ProgramUsing the System Setup ProgramTable 2-1 lists the keys that you use to view or change information on the System Setup

Using the System Setup Program 37Figure 2-1. Main System Setup Program ScreenTable 2-2 lists the options and descriptions for the information fields t

38 Using the System Setup ProgramSATA Port X Displays type and capacity of SATA drive attached to Port X on the system board.Boot Sequence Determines

Using the System Setup Program 39CPU Information ScreensTable 2-3 lists the options and descriptions for the information fields that appear on the CPU

4 ContentsSerial Communication Screen . . . . . . . . . . . . . . . . . . . . . . . 41System Security Screen . . . . . . . . . . . . . . . . . . .

40 Using the System Setup ProgramIntegrated Devices ScreenTable 2-4 lists the options and descriptions for the information fields that appear on the I

Using the System Setup Program 41Serial Communication ScreenTable 2-5 lists the options and descriptions for the information fields that appear on the

42 Using the System Setup ProgramExit ScreenAfter you press <Esc> to exit the System Setup program, the Exit screen displays the following optio

Using the System Setup Program 43System and Setup Password Features NOTICE: The password features provide a basic level of security for the data on y

44 Using the System Setup ProgramThe password assignment is not case-sensitive. However, certain key combinations are not valid. If you enter one of t

Using the System Setup Program 45Deleting or Changing an Existing System Password1When prompted, press <Ctrl><Enter> to disable the existi

46 Using the System Setup ProgramIf you do not enter the correct password in three attempts, the system lets you view, but not modify, the System Setu

Using the System Setup Program 47Entering the BMC Setup Module1Turn on or restart your system.2Press <Ctrl-E> when prompted after POST.If your o

48 Using the System Setup Program

Installing System Components 49Installing System ComponentsThis section describes how to install the following system components:• Hot-plug hard drive

Contents 5Removing the Power Supply Blank . . . . . . . . . . . . . . . . . . . . . 64Installing the Power Supply Blank . . . . . . . . . . . . . .

50 Installing System ComponentsOpening and Closing the SystemThe system is enclosed by an optional bezel and cover. To upgrade or troubleshoot the sys

Installing System Components 51Removing the Tower Bezel1 Unlock the keylock at the right side of the bezel. See Figure 3-2.2While grasping the bezel,

52 Installing System ComponentsRemoving the Peripheral Bay Panel (Tower Only) NOTE: The peripheral bay panel can be removed only from inside the beze

Installing System Components 53Installing the Bezel1Insert the hooks on the end of the bezel into the bezel slots on the right (or bottom) side of the

54 Installing System ComponentsFigure 3-4. Installing and Removing the System CoverHot-Plug Hard DrivesFigure 3-5 shows how the SAS/SATA hot-plug driv

Installing System Components 55Figure 3-5. Hard-Drive Bay Numbers (Rack)Before You BeginHard drives are supplied in special hot-pluggable drive carrie

56 Installing System Components NOTICE: Do not turn off or reboot your system while the drive is being formatted. Doing so can cause a drive failure.

Installing System Components 573Install the hot-plug hard drive.aOpen the handle on the hard-drive carrier. Figure 3-6. Installing a Hot-Plug Hard Dri

58 Installing System ComponentsReplacing a Hard-Drive CarrierRemoving a Hard Drive From a Hard-Drive Carrier1If you are removing a SATA hard drive fro

Installing System Components 59Figure 3-7. Installing a SAS Hard Drive Into a Drive CarrierInstalling a SATA Hard Drive Into a SATA Drive Carrier NOT

6 ContentsInstalling a RAC Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87Activating the Integrated NIC TOE. . . . . . . . . .

60 Installing System ComponentsFigure 3-8. Installing a SATA Hard Drive Into a SATA Drive CarrierInstalling a SATA Hard Drive and Interposer Card Into

Installing System Components 614Attach the interposer card to the rear of the SATA hard drive:aAngle the top of the interposer card into the inside to

62 Installing System ComponentsPower SuppliesYour system supports one or two power supplies rated at an output of 930 W. If only one power supply is i

Installing System Components 63Figure 3-10. Installing and Removing a Power SupplyInstalling a Power Supply1 If you are adding a second power supply,

64 Installing System ComponentsRemoving the Power Supply BlankUsing a Phillips screwdriver, remove the screw on the left side of the blank, rotate the

Installing System Components 65Figure 3-11. Cooling FansRemoving and Installing a Fan CAUTION: Only trained service technicians are authorized to rem

66 Installing System ComponentsFigure 3-12. Installing and Removing a Fan From the Fan BracketsRemoving or Installing the Cooling Shroud Fan CAUTION:

Installing System Components 674Remove the fan from the bracket by squeezing the release handles on top of the fan and pulling the fan out of the brac

68 Installing System ComponentsExpansion CardsYour system provides six full-length expansion card slots configured as follows:• Slot 1 and 2 are 64-bi

Installing System Components 69Figure 3-15. Installing and Removing Expansion Cards4Remove the filler bracket on the slot you will be using. NOTE: K

Contents 7Checking the Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116Troubleshooting IRQ Assignment Conflicts. . . . . . . .

70 Installing System ComponentsRemoving an Expansion Card CAUTION: Only trained service technicians are authorized to remove the system cover and acc

Installing System Components 71Figure 3-16. Installing and Removing the Half-Height Tape Backup Unit or Optical DriveInstalling an Internal SCSI Tape

72 Installing System Components4Unpack the tape drive (and controller card, if applicable) and configure the tape drive according to the documentation

Installing System Components 73Optical DriveRemoving an Optical Drive CAUTION: Only trained service technicians are authorized to remove the system c

74 Installing System Components5Disconnect the cables from the SAS controller daughter card on the expansion-bay bracket and pull the cables out of th

Installing System Components 75Figure 3-17. Installing and Removing the Diskette Drive1 diskette drive 2 diskette drive ribbon cable 3 diskette drive

76 Installing System ComponentsInstalling the Diskette Drive Into the Drive CarrierPlace the diskette drive into the drive carrier with the connectors

Installing System Components 775To remove the diskette drive filler plate, pull the retention spring slightly away from the filler plate, then lift th

78 Installing System Components5Remove the system battery. NOTICE: To avoid damage to the battery connector, you must firmly support the connector w

Installing System Components 79Cooling ShroudThe cooling shroud produces and directs airflow over the system memory modules with an attached hot-plug

8 ContentsSystem Diagnostics Testing Options. . . . . . . . . . . . . . . . . . . . . . 136Using the Custom Test Options . . . . . . . . . . . . . .

80 Installing System ComponentsFigure 3-20. Installing and Removing the Fan Brackets and Cooling Shroud1 cooling shroud latch (left) 2 cooling shroud

Installing System Components 81Installing the Cooling ShroudTo install the cooling shroud, align the rails on the right side of the shroud with the tr

82 Installing System ComponentsRemoving the Back Fan Bracket CAUTION: Only trained service technicians are authorized to remove the system cover and

Installing System Components 83Each channel consists of three DIMM sockets: • Channel 0 contains DIMM_1, DIMM_5, and DIMM_9.• Channel 1 contains DIMM

84 Installing System ComponentsGeneral Memory Module Installation GuidelinesTo ensure optimal performance of your system, observe the following guidel

Installing System Components 85Memory Mirroring SupportThe system supports memory mirroring if eight or twelve identical memory modules are installed

86 Installing System ComponentsFigure 3-22. Installing and Removing a Memory Module6Align the memory module's edge connector with the alignment k

Installing System Components 8713 If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 2 through st

88 Installing System ComponentsFigure 3-23. Installing a RAC Card5 Angle the RAC card so that its NIC connector inserts through the back-panel RAC car

Installing System Components 897 Attach the ribbon cables to the RAC card connectors and to the RAC connectors on the system board (see Figure 6-2):

About Your System 9About Your SystemThis section describes the physical, firmware, and software interface features that provide and ensure the essenti

90 Installing System Components NOTICE: When you remove the heat sink, the possibility exists that the processor might adhere to the heat sink and be

Installing System Components 917Wait 30 seconds for the heat sink to loosen from the processor.8Open the other heat sink retention lever.9If the heat

92 Installing System Components16Install the processor in the socket. NOTICE: Positioning the processor incorrectly can permanently damage the system

Installing System Components 931x8 SAS Backplane BoardRemoving the 1x8 SAS Backplane Board CAUTION: Only trained service technicians are authorized t

94 Installing System Components9Replace the front bezel, if removed.10Reconnect the system to the electrical outlet and turn on the system and attache

Installing System Components 95Figure 3-26. Installing and Removing the Flex Bay Drive BracketInstalling the 1x2 Flex Bay Drive Bracket CAUTION: Only

96 Installing System Components6Connect the SAS cables to the flex bay bracket backplane:a Connect the SAS cable from the SAS_B connector on the 1x8 b

Installing System Components 97Figure 3-27. Replacing a SAS RAID Controller Daughter Card BatteryRemoving the SAS Controller Daughter CardThe followin

98 Installing System Components3Continue to hold the guide rails outward as you pull the SAS controller daughter card upward from the rails.If you nee

Installing System Components 99Installing the SAS Controller Daughter CardThe following procedure applies to either a SAS controller or a SAS RAID con