Dell OptiPlex 390 Small Form Factor Owner's Manual

Dell OptiPlex 390 Small Form FactorOwner's ManualRegulatory Model D04SRegulatory Type D04S001

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Cover 2Removing the Cover1. Follow the procedures in Before Working Inside Your Computer.2. Pull up the cover-release latch at the side of the compute

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Front Bezel 3Removing the Front Bezel1. Follow the procedures in Before Working Inside Your Computer.2. Remove the cover.3. Pry the front bezel retent

Installing The Front Bezel1. Insert the four hooks along the bottom edge of the front bezel into the slotson the chassis front.2. Rotate the bezel tow

Expansion Card Tab 4Removing the Expansion Card1. Follow the procedures in Before Working Inside Your Computer.2. Remove the cover.3. Remove the front

Installing The Expansion Card1. Insert the PCIe x4 card into the connector on the system board and pressdown to secure it in place.2. Insert the PCIe

Optical Drive 5Removing the Optical Drive1. Follow the procedures in Before Working Inside Your Computer.2. Remove the cover.3. Remove the data cable

Installing The Optical Drive1. Insert the optical drive into the bracket.2. Lift the blue tab and slide the optical drive outwards to insert it into t

Hard Drive 6Removing the Hard Drive1. Follow the procedures in Before Working Inside Your Computer.2. Remove the cover.3. Remove the hard drive from t

Notes, Cautions, and WarningsNOTE: A NOTE indicates important information that helps you make better use of yourcomputer.CAUTION: A CAUTION indicates

7. Release the screws that secure the 2.5 inch hard drive to the underside ofthe hard-drive bracket.Installing The Hard Drive1. Tighten the screws to

Memory 7Removing the Memory1. Follow the procedures in Before Working Inside Your Computer.2. Remove the cover.3. Remove the front bezel.4. Remove the

Installing The Memory1. Insert the memory modules into the connectors on the system board. Installthe memory in the order of A1 > B1 > A2 > B

Chassis Intrusion Switch 8Removing the Chassis Intrusion Switch1. Follow the procedures in Before Working Inside Your Computer.2. Remove the cover.3.

Installing The Intrusion Switch1. Insert the intrusion switch into the chassis rear and slide it outward tosecure it.2. Connect the intrusion-switch c

Speaker 9Removing the Internal Speaker1. Follow the procedures in Before Working Inside Your Computer.2. Remove the cover.3. Remove the front bezel.4.

8. Remove the speaker from the chassis.Installing The Speaker1. Place the speaker on the appropriate location of the chassis rear.2. Press the speaker

Heat Sink And Processor 10Removing the Heat Sink and Processor1. Follow the procedures in Before Working Inside Your Computer.2. Remove the cover.3. R

8. Lift the heat sink assembly upwards, and remove it from the computer. Laythe assembly with the fan facing downwards, and with the thermal greasefac

11. Lift the processor to remove it from the socket and place it in an antistaticpackage.29

ContentsNotes, Cautions, and Warnings...21 Working on Your Computer...

Installing The Heat Sink And Processor1. Insert the processor into the processor socket. Ensure the processor isproperly seated.2. Lower the processor

Coin-Cell Battery 11Removing the Coin-Cell Battery1. Follow the procedures in Before Working Inside Your Computer.2. Remove the cover.3. Remove the fr

Installing The Coin-Cell Battery1. Place the coin-cell battery into its slot on the system board.2. Press the coin-cell battery downwards till it is s

Power Switch Cable 12Removing the Power-Switch Cable1. Follow the procedures in Before Working Inside Your Computer.2. Remove the cover.3. Remove the

8. Slide the power-switch cable out through the front of the computer.Installing The Power Switch Cable1. Slide the power switch cable in through the

System Fan 13Removing the System Fan1. Follow the procedures in Before Working Inside Your Computer.2. Remove the cover.3. Remove the front bezel.4. R

9. Gently pry up the grommets from the system fan and remove it.Installing The System Fan1. Insert the four grommets into the system fan.2. Place the

Input/Output Panel 14Removing The Input/Output (I/O) Panel1. Follow the procedures in Before Working Inside Your Computer.2. Remove the cover.3. Remov

8. Slide the I/O panel towards the right of the computer to release it from thechassis.9. Remove the I/O panel.38

Installing The Input/Output (I/O) Panel1. Insert the I/O panel into the slot on the chassis front.2. Slide the I/O panel towards the left of the compu

Installing The Memory...228 Chassis Intrusion Switch

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Power Supply 15Removing the Power Supply1. Follow the procedures in Before Working Inside Your Computer.2. Remove the cover.3. Remove the front bezel.

9. Remove the screws that secure the power supply, from the back of thecomputer.10. Push in on the blue release tab beside the power supply, and slide

Installing The Power Supply1. Place the power supply in the chassis and slide outward to secure it.2. Use a Phillips screwdriver to tighten the three

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System Board 16Removing the System Board1. Follow the procedures in Before Working Inside Your Computer.2. Remove the cover.3. Remove the front bezel.

10. Remove the screws that secure the system board to the chassis.11. Remove the 7–mm hex screw that secures the system board to the chassis.12. Slide

Installing The System Board1. Align the system board to the port connectors on the rear of the chassisand place the system board in the chassis.2. Tig

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Drive Cage 17Removing the Drive Cage1. Follow the procedures in Before Working Inside Your Computer.2. Remove the cover.3. Remove the front bezel.4. R

16 System Board...45Removing the System Board...

7. Remove the data cable and power cable from the back of the hard drive.8. Remove the drive cage from the computer.50

Installing The Drive Cage1. Place the drive cage on the edge of the computer to allow access to thecable connectors on the hard drive.2. Connect the d

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Fan Shelter 18Removing the Fan Shelter1. Follow the procedures in Before Working Inside Your Computer.2. Remove the cover.3. Unthread the cables in th

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System Setup 19System SetupThis computer offers you the following options:• Access System Setup by pressing <F2>• Bring up a one-time boot menu

When you enter the <F12> or <Ctrl><Alt><F8> keystroke correctly, the computerbeeps. The key sequence invokes the Boot Device M

Beep Codes and Text Error MessagesThe OptiPlex BIOS is capable of displaying error messages in plain English,along with beep codes. If the BIOS determ

GeneralMemory Technology, DIMM 1 Size, DIMM 2 Size, DIMM 3Size, and DIMM 4 Size.• Processor Information: Displays Processor Type, CoreCount, Processor

System Configuration• COM4NOTE: The operating system may allocate resources eventhough the setting is disabled.SATA Operation Allows you to configure

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SecurityInternal HDD-0PasswordDisplays the current status of the password on the system'sinternal hard disk drive (HDD).This option is not set by

Security• On-Silent — Enabled by default if chassis intrusion isdetected.CPU XD Support Allows you to enable or disable the Execute Disable mode of th

Power Management• Power Off• Power On• Last StateThis option is Power Off by default.Auto On Time Sets time to automatically turn on the computer. Tim

POST BehaviorKeyboard Errors Allows you to enable or disable the keyboard error reportingwhen the computer starts. This option is enabled by default.P

Image ServerLookup Method Specifies how the ImageServer looks up the server address.• Static IP• DNS (enabled by default)NOTE: This field is only rele

Image ServerNOTE: This field is only relevant when the "Integrated NIC"control in the "System Configuration" group is set to "

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Troubleshooting 20Diagnostic LEDsNOTE: The diagnostic LEDs only serve as an indicator of the progress through thePower-on Self-Test (POST) process. Th

• Ensure that the main power cable and front panelcable are securely connected to the system board.LEDPower ButtonProblem Description A possible syste

LEDPower ButtonProblemDescriptionMemory modules are detected, but a memory powerfailure has occurred.TroubleshootingSteps• If two or more memory modul

Working on Your Computer 1Before Working Inside Your ComputerUse the following safety guidelines to help protect your computer from potentialdamage an

add the peripheral cards back one by one until you findthe bad one.LEDPower ButtonProblem Description Power connector not installed properly.Troublesh

• If the problem persists, the system board is faulty.LEDPower ButtonProblem Description A possible coin cell battery failure has occurred.Troubleshoo

• If available, install working memory of the same typeinto your computer.LEDPower ButtonProblem Description A possible hard drive failure has occurre

• If available, install working memory of the same typeinto your computer.LEDPower ButtonProblem Description Memory modules are detected, but a memory

Power ButtonProblem Description A possible system board resource and/or hardwarefailure has occurred.TroubleshootingSteps• Clear CMOS.• Disconnect all

each set of beeps is 3 sec, and the beep sound lasts 300 ms. After each beepand each set of beeps, the BIOS should detect if the user presses the powe

Code 3-2-2Cause Interrupt vector loading failureCode 3-2-4Cause Keyboard Controller Test failureCode 3-3-1Cause NVRAM power lossCode 3-3-2Cause NVRAM

Code 4–3–1Cause Memory failure above address 0FFFFhCode 4–3–3Cause Timer-chip counter 2 failureCode 4–3–4Cause Time-of-day clock stoppedCode 4–4–1Caus

Error Message DescriptionBad command or file name Ensure that you have spelled thecommand correctly, put spaces in theproper place, and used the corre

Error Message DescriptionKeyboard failure A cable or connector may be loose, or thekeyboard or keyboard/mouse controllermay be faulty.Memory address l

To avoid damaging your computer, perform the following steps before you beginworking inside the computer.1. Ensure that your work surface is flat and

Error Message Descriptiona particular sector on the disk, or therequested sector is defective.Requested sector not found The operating system cannot r

Specifications 21SpecificationNOTE: Offerings may vary by region. For more information regarding theconfiguration of your computer, click Start (or

VideoVideo type:Integrated Intel HD graphics 2000Discrete• AMD Radeon HD 6350• AMD Radeon HD 6450Video memory:Integrated up to 1.7 GB shared video mem

CardsSmall Form Factor up to one low-profile cardsPCI-Express x16Mini-Tower up to one full-height cardsDesktop up to one low-profile cardsSmall Form F

External ConnectorsBack Panel: 6Video 15-pin VGA connector, 19-pinHDMI connectorNOTE: Available videoconnectors may vary basedon the graphics card sel

System Board ConnectorsSmall Form Factor one 5-pin connectorPassword clear jumper one 3-pin connectorRTC reset jumper one 3-pin connectorInternal spea

Controls and Lightsof the computer) and the electricaloutlet.NOTE: You can test the healthof the power system bypressing the test button. Whenthe syst

EnvironmentalOperating 10 °C to 35 °C (50 °F to 95 °F)Storage –40 °C to 65 °C (–40 °F to 149 °F)Relative humidity (maximum):Operating 20% to 80% (non-

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Contacting Dell 22Contacting DellNOTE: If you do not have an active Internet connection, you can find contactinformation on your purchase invoice, pac

Click Start , then click the arrow in the lower-right corner of the Startmenu as shown below, and then click Shut Down.• In Windows XP:Click Start → T