Dell PowerEdge 2800 Troubleshooting Guide

Dell™PowerEdge™2800SystemsInstallationandTroubleshootingGuide Introduction Indicators, Messages, and Codes Finding Software Solutions Running

Figure B-6. USB Connector Pin Numbers Table B-6. USB Connector Pin Assignments Integrated NIC Connectors Each of the system's integrated NI

Back to Contents Page  Introduction Dell™PowerEdge™2800SystemsInstallationandTroubleshootingGuide Other Documents You May Need Your sys

Back to Contents Page  Indicators, Messages, and Codes Dell™PowerEdge™2800SystemsInstallationandTroubleshootingGuide Front-Panel Indicato

Table 2-2. Front-PanelLEDIndicators,Buttons,andConnectors Back-Panel Features and Indicators Figure2-2 shows the controls, indicators, and

SCSI Hard-Drive Indicator Codes If RAID is activated, two indicators on each of the hard-drive carriers provide information on the status of the S

Power Indicator Codes The power button on the front panel controls the power input to the system's power supplies. The power indicator can prov

an error condition, remove the optional bezel to see further information provided by the status LCD. The LCD can display two lines of alphanumeric cha

E07F1 TEMP CPU n HOT Specified microprocessor is out of acceptable temperature range and has halted operation. See "Troubleshooting System Coolin

System Messages System messages appear on the screen during system boot to notify you of a possible problem with the system. Table2-8 lists the sys

Ensure memory in slots DIMM1_A and DIMM1_B, DIMM2_A and DIMM2_B, DIMM3_A and DIMM3_B match identically in size, speed, and rank. pairs of memory modul

Back to Contents Page  Jumpers, Switches, and Connectors Dell™PowerEdge™2800SystemsInstallationandTroubleshootingGuide Jumpers—A General

Bus#nn/Dev#nn/Funcn Expected Link Width is n Actual Link Width is n PCIe card or expansion-card cage. Expansion-Card Cage" and "Expansion Ca

System Beep Codes If an error that cannot be reported on the screen occurs during POST, the system may emit a series of beeps that identifies the pr

Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, befo

Back to Contents Page  Finding Software Solutions Dell™PowerEdge™2800SystemsInstallationandTroubleshootingGuide Before You Begin Troub

Back to Contents Page  IRQ2 Interrupt controller 1 to enable IRQ8 through IRQ15 IRQ3 Available IRQ4 Serial port 1 (COM1 and COM3) IRQ5 Remote access

Back to Contents Page  Running the System Diagnostics Dell™PowerEdge™2800SystemsInstallationandTroubleshootingGuide Using Server Administ

 1. Create a set of diagnostics diskettes from the Dell OpenManage Server Assistant CD. See "Using the Dell OpenManage Server Assistant CD"

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Back to Contents Page  Troubleshooting Your System Dell™PowerEdge™2800SystemsInstallationandTroubleshootingGuide Safety First—For You and

This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse. Before you perf

Table A-1.SystemBoardJumperSettings System Board Connectors See FigureA-3 and TableA-2 for the location and description of the system boar

 1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics." I

Troubleshooting a USB Device  Problem l System message indicates a problem with a USB device. l Device connected to a USB port is not operating p

 8. Close the system. See "Closing the System."  9. Reconnect the system to the electrical outlet, and turn on the system and attached

The system board holds the system's control circuitry and other electronic components. The processor and memory are installed directly on the s

 3. If you are working with a tower system, place the system on its side as shown in Figure5-2.  4. To remove the system cover, loosen the two

 2. Open the system. See "Opening the System."  3. Remove the expansion card cage from the system. See "Removing the Expansion-C

 Problem l System message indicates a problem with the battery. l System Setup program loses system configuration information. l System date and

l System status indicator is amber. l Systems management software issues a fan-related error message.  Action   1. Run the appropriate diagnost

 6. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. a. Open the system. See "Opening the

l Error message indicates a problem with the optional diskette drive.  Action   1. Enter the System Setup program and verify that the diskette co

Table A-2.SystemBoardConnectors Riser Card Connectors See FigureA-5 for the location of the connectors on the riser card. Figure A-4. Rise

  1. Try using a different CD that you know works properly.  2. Enter the System Setup program and ensure that the drive's IDE controller i

12. Close the system. See "Closing the System."  13. Reconnect the system to the electrical outlet, and turn on the system, including at

If the problem persists, see "Getting Help." Troubleshooting the Integrated RAID Controller  Problem l Error message indicates a problem

Problem l Error message indicates a RAID controller problem. l RAID controller performs incorrectly or not at all.  Action   1. Run the appropr

10. Remove all expansion cards installed in the system. See "Removing an Expansion Card" in "Installing System Components."  1

13. Close the system. See "Closing the System."  14. Reconnect the system to the electrical outlet, and turn on the system and attached

Back to Contents Page  Installing System Components Dell™PowerEdge™2800SystemsInstallationandTroubleshootingGuide System Board Components

 Replacing the System Battery   1. Enter the System Setup program and record the option settings on the System Setup screens. See "Using the

l Two processor cooling fans for each processor installed in the system (fans 1 through 4) l Two memory module cooling fans (fan 5 and fan 6) l T

Removing the Center Fan Bracket   1. Open the system. See "Opening the System" in "Troubleshooting Your System."  2. Remove

SCSI Backplane Connectors See FigureA-5 for the location and description of the connectors on the back of the SCSI backplane board. Figure A-5. Co

 Removing and Replacing the Back Fan Bracket To remove the back fan bracket, pull the upper edge of the bracket away from the system back panel, th

 1. Slide the left and right edges of the bracket into the two corresponding channels on the inside of the system chassis back panel. See Figure6-7.

 Installing a Power Supply  1. If you are adding a second power supply, remove the power supply filler panel. See "Removing the Power Supply

Expansion Cards Your system supports up to seven full-length expansion cards, installed in connectors on a riser card. The expansion slots are confi

If two SCSI cables are connected, note their relative locations.  4. Unlock the expansion-card cage cam lever and rotate it to the vertical position.

Installing a Non-Hot-Plug Expansion Card  1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 

 4. Open the plastic expansion-card retainer adjacent to the back of the empty slot. See Figure6-14.  5. Remove the filler bracket on the slot

 8. Close the expansion-card retainer.  9. Reinstall the expansion-card cage. See "Installing the Expansion-Card Cage."  10. Close

 Spare Bank Support If six identical single-rank memory modules are installed, the memory modules in bank 3 (DIMM3_A and DIMM3_B) can function as a

1. Open the system. See "Opening the System" in "Troubleshooting Your System."  2. To remove the memory cooling shroud, lift t

13. Close the system, reconnect the system to the electrical outlet, and turn on the system.  14. Assign a new system and/or setup password. To

11. If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 1 through step 10 of this procedure, check

 4. Wait 30 seconds for the heat sink to loosen from the processor.  5. Open the other heat sink retention lever.  6. If the heat sink has

socket identified by a corresponding triangle.  12. Install the processor in the socket. a. If the release lever on the processor socket is not po

 7. Angle the RAC card so that its NIC connector inserts through the back-panel RAC card opening, and then straighten the card. See Figure6-20.

Back to Contents Page  Installing Drives Dell™PowerEdge™2800SystemsInstallationandTroubleshootingGuide Installing SCSI Hard Drives Ins

Figure 7-2. Installing a SCSI Hard Drive  4. Insert the hard drive into the drive bay. See Figure7-2.  5. Close the hard-drive handle to lock

Figure 7-3. Installing and Removing the Diskette/Optical Drive Carrier  5. Remove the optical drive or optical drive filler plate from the carrier

 8. Replace the optical drive or optical drive filler plate in the carrier. The pins on the carrier fit into the corresponding holes in the side of

 6. Install the new optical drive in the carrier. See Figure7-6. The pins on the carrier fit into the corresponding holes in the side of the dri

7. Remove the filler plate from the peripheral bay.  8. If the mounting rails are not attached to the drive, install them now.  9. Insert the

Back to Contents Page  I/O Connectors Dell™PowerEdge™2800SystemsInstallationandTroubleshootingGuide Serial Connector Parallel Connecto

 11. Replace the front bezel, if it was removed in step 2. See "Closing the System" in "Troubleshooting Your System."  12.

 8. Press on the memory module with your thumbs while closing the ejectors with your index fingers to lock the memory module into the connector. 

¡ Connect SCSI channel B on the riser card (see FigureA-4) to connector SCSIB on the SCSI backplane (see FigureA-5). This channel controls drives

Back to Contents Page  Getting Help Dell™PowerEdge™2800SystemsInstallationandTroubleshootingGuide Technical Assistance Dell Enterprise

support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) l Electronic Quote Service [email protected] [email protected] (Asian/Pacific c

the system diagnostics.  4. Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diske

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FigureB-2 illustrates the pin numbers for the serial connector and TableB-2 defines the pin assignments for the connector. Figure B-2. Serial Conne

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Back to Contents Page  or toll-free:1-800-879-3355 Dell Outlet Store (Dell refurbished computers) toll-free:1-888-798-7561 Software and Peripherals

Back to Contents Page Dell™PowerEdge™2800SystemsInstallationandTroubleshootingGuide Notes, Notices, and Cautions Abbreviations and Acronym

PS/2-Compatible Keyboard and Mouse Connectors The PS/2-compatible keyboard and mouse cables attach to 6-pin, miniature DIN connectors. FigureB-4 il