Dell PowerEdge 2970 Owner's Manual

www.dell.com | support.dell.comDell™ PowerEdge™ 2970 SystemsHardware Owner’s Manual

10 Contents

100 Installing System ComponentsSystem BatteryThe system battery is a 3.0-volt (V), coin-cell battery.Replacing the System Battery CAUTION: Only trai

Installing System Components 101Figure 3-29. Replacing the System Battery NOTICE: To avoid damage to the battery connector, you must firmly support th

102 Installing System ComponentsExpansion-Card Riser BoardsRemoving the Left Expansion-Card Riser Board CAUTION: Only trained service technicians are

Installing System Components 103Figure 3-30. Replacing the Left Riser BoardInstalling the Left Riser Board CAUTION: Only trained service technicians

104 Installing System ComponentsRemoving the Center Riser Board CAUTION: Only trained service technicians are authorized to remove the system cover a

Installing System Components 105Sideplane BoardRemoving the Sideplane Board CAUTION: Only trained service technicians are authorized to remove the sy

106 Installing System ComponentsFigure 3-32. Sideplane Removal and Installation1 sideplane 2 control panel connector 3 control panel cable4 sideplane

Installing System Components 107Installing the Sideplane Board CAUTION: Only trained service technicians are authorized to remove the system cover an

108 Installing System ComponentsFigure 3-33. SAS/SATA Backplane Board RemovalInstalling the SAS/SATA Backplane Board CAUTION: Only trained service te

Installing System Components 1096Reinstall the hard drives. See "Installing a Hot-Plug Hard Drive" on page 58. NOTE: Reinstall the hard dri

About Your System 11About Your SystemThis section describes the physical, firmware, and software interface features that provide and ensure the essent

110 Installing System ComponentsFigure 3-34. Control Panel RemovalInstalling the Control Panel Assembly1Insert the display module into the chassis cut

Installing System Components 1117Reconnect the system to the power source and turn on the system and attached peripherals.8If applicable, install the

112 Installing System ComponentsFigure 3-35. System Board RemovalInstalling the System Board CAUTION: Only trained service technicians are authorized

Installing System Components 1135Reinstall the TOE key, if applicable. See Figure 6-2 for the TOE key’s location.6Replace the heatsink(s) and micropro

114 Installing System Components

Troubleshooting Your System 115Troubleshooting Your System Safety First—For You and Your SystemTo perform certain procedures in this document, you mus

116 Troubleshooting Your SystemChecking the EquipmentThis section provides troubleshooting procedures for external devices attached to the system, suc

Troubleshooting Your System 117Troubleshooting the Video Subsystem Problem• Monitor is not working properly.• Video memory is faulty.Action1Check the

118 Troubleshooting Your System3Swap the faulty keyboard with a working keyboard.If the problem is resolved, replace the faulty keyboard. 4Run the app

Troubleshooting Your System 1193Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 135.If the

12 About Your System• Updates are sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Always

120 Troubleshooting Your System7Turn on the system and the USB device.If the problem is resolved, replace the USB device. If the problem persists, see

Troubleshooting Your System 121Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the compon

122 Troubleshooting Your System4Close the system. See "Opening and Closing the System" on page 55.5Run the system board tests in the system

Troubleshooting Your System 123Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the compon

124 Troubleshooting Your SystemTroubleshooting a FanProblem• System-status indicator is amber.• Systems management software issues a fan-related error

Troubleshooting Your System 125Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the compon

126 Troubleshooting Your System14If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace the module. Other

Troubleshooting Your System 12714Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.15Run the appropriate

128 Troubleshooting Your System8Close the system. See "Opening and Closing the System" on page 55.9Reconnect the system to the electrical ou

Troubleshooting Your System 12911For internal tape drives, check the internal interface cable connections.• For a SCSI tape drive, ensure that the int

About Your System 13Front-Panel Features and IndicatorsFigure 1-1 shows the controls, indicators, and connectors located behind the optional rack beze

130 Troubleshooting Your SystembEnsure that the hard drive has been configured correctly for the RAID. cExit the configuration utility and allow the s

Troubleshooting Your System 131Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the compon

132 Troubleshooting Your SystemTroubleshooting Expansion Cards NOTE: When troubleshooting an expansion card, see the documentation for your operating

Troubleshooting Your System 133eRun the appropriate diagnostic test.If the tests fail, see "Getting Help" on page 147.Troubleshooting the Mi

134 Troubleshooting Your System16Replace processor 1 with another processor of the same capacity. See "Processors" on page 96.17Close the sy

Running the System Diagnostics 135Running the System DiagnosticsIf you experience a problem with your system, run the diagnostics before calling for t

136 Running the System DiagnosticsRunning the System DiagnosticsThe system diagnostics is run from the utility partition on your hard drive. NOTICE:

Running the System Diagnostics 137Selecting Diagnostics OptionsUse the Diagnostics Options area to select how you want to test a device. You can set t

138 Running the System Diagnostics

Jumpers and Connectors 139Jumpers and ConnectorsThis section provides specific information about the system jumpers and describes the connectors on th

14 About Your System3 System identification button The identification buttons on the front and back panels can be used to locate a particular system w

140 Jumpers and ConnectorsFigure 6-1. System Board JumpersTable 6-1. System Board Jumper SettingsJumper Setting DescriptionNVRAM_CLR(default)The confi

Jumpers and Connectors 141System Board ConnectorsSee Figure 6-2 and Table 6-2 for the location and description of system board connectors.Figure 6-2.

142 Jumpers and ConnectorsTable 6-2. System Board ConnectorsConnector Description1 SATA_B SATA B connector2 RAC_CONN2 Remote Access Control (RAC) card

Jumpers and Connectors 143SAS/SATA Backplane Board ConnectorsFigure 6-3 shows the location of the connectors on the SAS/SATA backplane board.Figure 6-

144 Jumpers and ConnectorsSideplane Board ConnectorsSee Figure 6-4 for the location and description of connectors on the sideplane board.Figure 6-4. S

Jumpers and Connectors 145Figure 6-5. PCIe Left Expansion-Card Riser Board ComponentsFigure 6-6. PCIe Expansion-Card Center Riser Board ComponentsDisa

146 Jumpers and Connectors NOTICE: See "Protecting Against Electrostatic Discharge" in the safety instructions in your Product Information

Getting Help 147Getting Help Technical AssistanceIf you need assistance with a technical problem, perform the following steps:1Complete the procedures

148 Getting Helpwww.euro.dell.com (Europe only)www.dell.com/la (Latin American countries)www.dell.ca (Canada only)• Anonymous file transfer protocol (

Getting Help 149Dell Enterprise Training and CertificationDell Enterprise Training and Certification is available; see www.dell.com/training for more

About Your System 15Hard-Drive Indicator CodesThe hard-drive carriers have two indicators—the drive-activity indicator and the drive-status indicator.

150 Getting HelpBefore You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone syst

Getting Help 151Diagnostics ChecklistName:Date:Address:Phone number:Service Tag (bar code on the back of the computer):Express Service Code:Return Mat

152 Getting HelpContacting DellYou can contact Dell through the Internet and by phone:• For support through the web, go to support.dell.com.• For worl

Getting Help 153Aruba Online Support [email protected] Support, Customer Service, Salestoll-free: 800-1578Australia (Syd

154 Getting HelpBelgium (Brussels)International Access Code: 00Country Code: 32City Code: 2Online Support support.euro.dell.comGeneral Support02 481 9

Getting Help 155Canada (North York, Ontario)International Access Code: 011Online Order Status www.dell.ca/ostatusOnline Support support.ca.dell.comAu

156 Getting HelpChina (Xiamen)Country Code: 86City Code: 592Online Support support.dell.com.cnTechnical Support E-mail support.dell.com.cn/emailCustom

Getting Help 157Costa Rica Online Support www.dell.com/[email protected] Support, Customer Service, Sales0800-012-0231Czech Republic

158 Getting HelpEl Salvador Online Support www.dell.com/[email protected] Support, Customer Service, Sales800-6132Finland (Helsinki)I

Getting Help 159Germany (Frankfurt)International Access Code: 00Country Code: 49City Code: 69Online Support support.euro.dell.comtech_support_central_

16 About Your SystemTable 1-3 lists the drive indicator patterns for RAID hard drives. Different patterns are displayed as drive events occur in the s

160 Getting HelpHong KongInternational Access Code: 001Country Code: 852Online Support support.ap.dell.comsupport.dell.com.cn/emailTechnical Support –

Getting Help 161India Online Supportsupport.ap.dell.comPortable and Desktop SupportDesktop Support E-mail [email protected] Supp

162 Getting HelpIreland (Cherrywood)International Access Code: 00Country Code: 353City Code: 1Online Support support.euro.dell.comdell_direct_support@

Getting Help 163Italy (Milan)International Access Code: 00Country Code: 39City Code: 02Online Support support.euro.dell.comHome and Small BusinessTech

164 Getting HelpJapan (Kawasaki)International Access Code: 001Country Code: 81City Code: 44Online Support support.jp.dell.comTechnical Support – Dimen

Getting Help 165Korea (Seoul)International Access Code: 001Country Code: 82City Code: 2Online Support support.ap.dell.comTechnical Support, Customer S

166 Getting HelpMexicoInternational Access Code: 00Country Code: 52Online Support www.dell.com/[email protected] Support001-866-563-4

Getting Help 167Norway (Lysaker)International Access Code: 00Country Code: 47Online Support support.euro.dell.comTechnical Support671 16882Relational

168 Getting HelpSt. Kitts and Nevis Online Support www.dell.com/[email protected] Support, Customer Service, Salestoll-free: 1-866-54

Getting Help 169South Africa (Johannesburg)International Access Code:09/091Country Code: 27City Code: 11Online Support support.euro.dell.comdell_za_su

About Your System 17Back-Panel Features and IndicatorsFigure 1-3 shows the controls, indicators, and connectors located on the system's back pane

170 Getting HelpSwitzerland (Geneva)International Access Code: 00Country Code: 41City Code: 22Online Support support.euro.dell.comTech_support_central

Getting Help 171Turks and Caicos Islands Online Support www.dell.com/[email protected] Support, Customer Service, Salestoll-free: 1-8

172 Getting HelpU.S.A. (Austin, Texas)International Access Code: 011Country Code: 1Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impairedtoll

Getting Help 173U.S. Virgin Islands Online Supportwww.dell.com/[email protected] Support, Customer Service, Salestoll-free: 1-877-702

174 Getting Help

Glossary 175GlossaryThis section defines or identifies technical terms, abbreviations, and acronyms used in your system documents.A — Ampere(s).AC — A

176 Glossarycm — Centimeter(s).cmos — Complementary metal-oxide semiconductor.component — As they relate to DMI, components include operating systems,

Glossary 177expansion-card connector — A connector on the system board or riser board for plugging in an expansion card.F — Fahrenheit.FAT — File allo

178 GlossaryKB — Kilobyte(s); 1024 bytes.Kbps — Kilobit(s) per second.KBps — Kilobyte(s) per second.key combination — A command requiring you to press

Glossary 179NTFS — The NT File System option in the Windows 2000 operating system.NVRAM — Nonvolatile random-access memory. Memory that does not lose

18 About Your SystemPower Indicator CodesThe power button on the front panel controls the power to the system from the system's power supplies. T

180 GlossaryROMB — RAID on motherboard.rpm — Revolutions per minute.RTC — Real-time clock.SAS — Serial-attached SCSI.SATA — Serial Advanced Technology

Glossary 181UNIX — Universal Internet Exchange. UNIX, the precursor to Linux, is an operating system written in the C programming language.uplink port

182 Glossary

Index 183IndexAalert messages, 36Bback-panel features, 17baseboard management controllerSee BMC.battery (RAID)installing, 69battery (system)replacing,

184 Index184 IndexEerror messages, 37expansion cardsSee PCIe expansion cards.expansion-card cageremoving, 77replacing, 79Ffan bracketremoving, 76repla

Index 185messages (continued)status LCD, 20system, 28warning, 35microprocessorSee processor.mousetroubleshooting, 118NNICconnectors, 17indicators, 19t

186 Index186 Indexreplacing (continued)tape drive cable retention bracket, 89Ssafety, 115SAS configuration utilitykeystroke, 12SAS controller cardcabl

Index 187Vvideoback-panel connector, 17front-panel connectors, 13troubleshooting, 117Wwarning messages, 35warranty, 11

188 Index188 Index

About Your System 19NIC Indicator CodesEach NIC on the back panel has an indicator that provides information on network activity and link status. See

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates

20 About Your SystemLCD Status MessagesThe system's control panel LCD provides status messages to signify when the system is operating correctly

About Your System 21E1211 ROMB Batt RAID battery is either missing, bad, or unable to recharge due to thermal issues.Reseat the RAID battery connector

22 About Your SystemE1311 RPM Fan Mod ## RPM of specified cooling fan is out of acceptable operating range.See "Troubleshooting System Cooling Pr

About Your System 23E1421 CPU Init The system BIOS has reported a processor initialization error.See "Getting Help" on page 147.E1422 CPU Ma

24 About Your SystemE1711 PCI PERR B## D## F##The system BIOS has reported a PCI parity error on a component that resides in PCI configuration space a

About Your System 25E1810 HDD ## Fault The SAS subsystem has determined that hard drive ## has experienced a fault.See "Troubleshooting a Hard Dr

26 About Your SystemE2017 Timer Fail Timer refresh failure. See "Getting Help" on page 147.E2018 Prog Timer Programmable interval timer erro

About Your System 27Solving Problems Described by LCD Status MessagesThe code and text on the LCD can often specify a very precise fault condition tha

28 About Your SystemRemoving LCD Status MessagesFor faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is

About Your System 29Table 1-7. System MessagesMessage Causes Corrective ActionsAlert! Node interleaving disabled! Memory configuration does not suppor

Contents 3Contents1 About Your System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Other Information You May Need . . . . . . . . . . .

30 About Your SystemDiskette subsystem reset failedFaulty or improperly installed diskette drive.Reseat diskette drive interface cable, or power cable

About Your System 31Manufacturing mode detectedSystem is in manufacturing mode. Reboot to take the system out of manufacturing mode. Memory address li

32 About Your SystemPCIe Degraded Link Width Error: Embedded deviceExpected Link Width is nActual Link Width is nFaulty system board or riser board. S

About Your System 33PCIe Training Error: SlotnFaulty or improperly installed PCIe card in the specified slot.Reseat the PCIe card in the specified slo

34 About Your SystemThe amount of system memory has changedMemory has been added or removed or a memory module may be faulty.If memory has been added

About Your System 35Warning MessagesA warning message alerts you to a possible problem and prompts you to respond before the system continues a task.

36 About Your SystemAlert MessagesSystems management software generates alert messages for your system. Alert messages include information, status, wa

Using the System Setup Program 37Using the System Setup ProgramAfter you set up your system, run the System Setup program to familiarize yourself with

38 Using the System Setup ProgramUsing the System Setup ProgramTable 2-1 lists the keys that you use to view or change information on the System Setup

Using the System Setup Program 39Figure 2-1. Main System Setup Program ScreenTable 2-2 lists the options and descriptions for the information fields t

4 ContentsSystem Security Screen . . . . . . . . . . . . . . . . . . . . . . . . . . 44Exit Screen . . . . . . . . . . . . . . . . . . . . . . . .

40 Using the System Setup ProgramBoot Sequence Determines the order in which the system searches for boot devices during system startup. Available opt

Using the System Setup Program 41Memory Information ScreenTable 2-3 lists the descriptions for the information fields that appear on the Memory Inform

42 Using the System Setup ProgramEnabling AMD PowerNow!™ TechnologyAMD PowerNow! technology controls your system’s processor performance automatically

Using the System Setup Program 43Serial Communication ScreenTable 2-6 lists the options and descriptions for the information fields that appear on the

44 Using the System Setup ProgramSystem Security ScreenTable 2-7 lists the options and descriptions for the information fields that appear on the Syst

Using the System Setup Program 45Exit ScreenAfter you press <Esc> to exit the System Setup program, the Exit screen displays the following optio

46 Using the System Setup ProgramUsing the System PasswordAfter a system password is assigned, only those who know the password have full use of the s

Using the System Setup Program 47When the Password Status option is set to Unlocked, you have the option to leave the password security enabled or to

48 Using the System Setup ProgramUsing the Setup PasswordAssigning a Setup PasswordYou can assign (or change) a setup password only when the Setup Pas

Using the System Setup Program 49Disabling a Forgotten PasswordSee "Disabling a Forgotten Password" on page 145.Baseboard Management Control

Contents 5System Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Removing a System Fan. . . . . . . . . . . . . . . .

50 Using the System Setup Program

Installing System Components 51Installing System ComponentsThis section describes how to install the following system components:• Hard drives• Power

52 Installing System ComponentsInside the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any o

Installing System Components 53The system board holds the system's control circuitry and other electronic components. Several hardware options, s

54 Installing System ComponentsFigure 3-2. Control Panel LCD With Bezel InstalledRemoving the Front Bezel1Using the system key, unlock the bezel.2Pres

Installing System Components 55Figure 3-3. Removing the Front BezelReplacing the Front BezelTo replace the front bezel, perform the above steps in rev

56 Installing System ComponentsClosing the System1Lift up the latch on the cover.2Place the cover on top of the system and offset the cover slightly b

Installing System Components 57 NOTE: All installed drives must be either SAS or SATA. Mixed drive configurations are not supported. NOTE: It is reco

58 Installing System Components5If you do not replace the hard drive, insert a drive blank in the vacated drive bay. See "Installing a Drive Blan

Installing System Components 59bInsert the hard-drive carrier into the drive bay until the carrier contacts the backplane. cClose the handle to lock t

6 ContentsDiskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84Removing the Diskette Drive From the System. . . . .

60 Installing System ComponentsFigure 3-6. Installing a SAS Hard Drive Into a SATAu Drive CarrierPower SuppliesYour system supports one or two power s

Installing System Components 61Removing a Power Supply NOTICE: The system requires one power supply for the system to operate normally. The system is

62 Installing System ComponentsFigure 3-7. Removing and Installing a Power SupplyReplacing a Power Supply1With the power-supply handle in the extended

Installing System Components 63Installing the Power Supply BlankTo install the power supply blank, insert the tab on the right edge of the blank into

64 Installing System ComponentsFigure 3-8. Removing and Installing a Cooling FanReplacing a Cooling Fan1Ensure that the fan handle is upright and lowe

Installing System Components 65SAS Controller Daughter CardYour system includes a dedicated slot on the sideplane for a SAS controller daughter card.

66 Installing System ComponentsFigure 3-9. Installing a SAS Controller Daughter Card5Attach the interface cable(s) to the SAS controller daughter card

Installing System Components 676If you are installing a SAS RAID controller, install the RAID battery. See "Installing a RAID Battery" on pa

68 Installing System ComponentsFigure 3-11. SAS RAID Controller Daughter Card CablingRemoving a SAS Controller Daughter Card1Disconnect any battery co

Installing System Components 69RAID BatteryInstalling a RAID Battery1Insert the RAID battery into the battery carrier. See Figure 3-12.2Locate the bat

Contents 7System Board (Service-only Procedure) . . . . . . . . . . . . . . . . . . . 111Removing the System Board . . . . . . . . . . . . . . . .

70 Installing System ComponentsRemoving a RAID Battery1Disconnect the cable between the RAID battery and the SAS RAID controller daughter card. See Fi

Installing System Components 716Holding the sideplane in place, locate the USB connector on the sideplane (see Figure 6-4) and install the USB memory

72 Installing System ComponentsExpansion CardsThe system supports up to three PCI Express (PCIe) expansion cards. The PCIe left riser board provides o

Installing System Components 73Figure 3-14. Installing an Expansion Card6Connect any expansion-card cables for the new card.See the documentation that

74 Installing System ComponentsRemoving an Expansion Card CAUTION: Only trained service technicians are authorized to remove the system cover and acc

Installing System Components 75Figure 3-15. Removing and Installing the Cooling ShroudInstalling the Cooling Shroud1Align the hinges on the shroud wit

76 Installing System ComponentsFan BracketRemoving the Fan Bracket CAUTION: Only trained service technicians are authorized to remove the system cove

Installing System Components 77Figure 3-16. Removing and Installing the Fan BracketReplacing the Fan Bracket1Insert the two tabs on the right side of

78 Installing System Components NOTE: You must remove all expansion cards from the expansion-card cage before removing the expansion-card cage from t

Installing System Components 79Replacing the Expansion-Card Cage CAUTION: Only trained service technicians are authorized to remove the system cover

8 ContentsTroubleshooting Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . 132Troubleshooting the Microprocessors . . . . . . . . . . .

80 Installing System ComponentsFigure 3-18. Installing and Removing a RAC Card5Pull back slightly on one of the blue retention standoff tabs and gentl

Installing System Components 81Installing a RAC Card CAUTION: Only trained service technicians are authorized to remove the system cover and access a

82 Installing System ComponentsRemoving the Optical Drive from the System CAUTION: Only trained service technicians are authorized to remove the syst

Installing System Components 83Installing the Optical Drive1Align the optical drive tray with its opening in the front panel. See Figure 3-19.2Slide i

84 Installing System ComponentsInstalling an Optical Drive Into the Optical Drive Tray1With the optical drive at a slight angle to the drive tray, low

Installing System Components 85Figure 3-21. Installing and Removing the Diskette Drive From the SystemInstalling the Diskette Drive Into the System C

86 Installing System Components4Connect the diskette-drive interface cable to the connector on the rear of the diskette drive. If not already done, us

Installing System Components 87Figure 3-22. Installing and Removing the Diskette Drive Into and From the Drive CarrierInstalling the Diskette Drive In

88 Installing System Components2Open the system. See "Opening the System" on page 55.3Remove the tape drive carrier from the media bay by sq

Installing System Components 89Figure 3-24. Removing and Installing an Internal Tape Drive8Route the tape drive's interface cable through the tap

Contents 9Problems With Your Order . . . . . . . . . . . . . . . . . . . . . . . . . . . 149Product Information . . . . . . . . . . . . . . . . . .

90 Installing System ComponentsTo remove the tape drive cable retention bracket, gently draw the blue release latch toward the center of the system wh

Installing System Components 91System MemoryYou can upgrade your system memory to a maximum of 32 GB (for a one-processor configuration) or 64 GB (for

92 Installing System ComponentsMemory Sparing SupportMemory sparing is supported in single- or dual-processor systems that have one of the fully popul

Installing System Components 93When enabled, memory sparing allocates and reserves ranks of memory from the installed DIMMs to act as spare memory in

94 Installing System ComponentsInstalling Memory Modules CAUTION: Only trained service technicians are authorized to remove the system cover and acce

Installing System Components 956Align the memory module's edge connector with the alignment key on the memory module socket, and insert the memor

96 Installing System Components5Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figur

Installing System Components 97Figure 3-27. Installing and Removing the Heat Sink6Wait 30 seconds for the heat sink to loosen from the processor.7Loos

98 Installing System ComponentsFigure 3-28. Installing and Removing a Processor11Lift the processor out of the socket and leave the release lever up s

Installing System Components 994Install the processor in the socket. NOTICE: Positioning the processor incorrectly can permanently damage the system