Dell R520 Owner's Manual

Dell PowerEdge R520Owner's ManualRegulatory Model: E19S SeriesRegulatory Type: E19S001

Item Indicator, Button, or ConnectorIcon DescriptionUse this button only if directed to do so by qualified support personnel or by the operating syste

CAUTION: Take care not to damage the system identification button while placing the system board into the chassis.2. Holding the system board holder,

4Troubleshooting Your SystemSafety First—For You And Your SystemCAUTION: Many repairs may only be done by a certified service technician. You should o

7. Power down all attached USB devices and disconnect them from the system.8. Restart the system and, if your keyboard is functioning, enter the Syste

Troubleshooting A Wet SystemCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simp

– Cooling-fan assembly (if present)– Cooling fans– Processor(s) and heat sink(s)– Memory modules– Hard-drive carriers– Hard-drive backplane4. Ensure t

Troubleshooting Cooling ProblemsCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and

8. Reseat the memory modules in their sockets.9. Close the system.10. Enter the System Setup and check the system memory setting.If the problem is not

NOTE: Certain SD cards have a physical write-protect switch on the card. If the write-protect switch is turned on then the SD card is not writeable.1.

Troubleshooting A Hard DriveCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simp

11. Close the system.12. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.13. Run the appropriate diagno

LCD Panel FeaturesThe system's LCD panel provides system information and status and error messages to indicate when the system is operating corre

Troubleshooting ProcessorsCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple

5Using System DiagnosticsIf you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The

The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics starts executing the tests on all

6Jumpers And ConnectorsSystem Board Jumper SettingsFor information on resetting the password jumper to disable a password, see Disabling A Forgotten P

System Board ConnectorsFigure 56. System Board Connectors and JumpersItem Connector Description1 INT_STORAGE Storage controller card connector2 ID_BTN

Item Connector Description15 FAN5 Cooling fan connector16 B1, B4, B2, B5, B3, B6 Memory module sockets17 FAN4 Cooling fan connector18 FAN3 Cooling fan

7. Open the system.8. Move the jumper on the system-board jumper from pins 2 and 4 to pins 4 and 6.9. Close the system.10. Reconnect the system to its

7Technical SpecificationsProcessorProcessor type One or two Intel Xeon processor E5-2400 and E5-2400 v2 product familyExpansion BusBus type PCI Expres

MemoryMinimum RAM 2 GB (single processor configuration)Maximum RAM 384 GBDrivesHard drivesUp to eight 3.5 inch or 2.5 inch, internal, hot-swappable SA

VideoVideo type Integrated Matrox G200Video memory 16 MB sharedExpanded Operating TemperatureNOTE: When operating in the expanded temperature range, s

Setup MenuNOTE: When you select an option in the Setup menu, you must confirm the option before proceeding to the next action.Option DescriptioniDRAC

EnvironmentalTemperature Ranges (for altitude less than 950 m or 3117 ft)10 °C to 35 °C (50 °F to 95 °F) with no direct sunlight on the equipment.Humi

EnvironmentalConductive DustNOTE: Applies to data center and non-data center environments.Air must be free of conductive dust, zinc whiskers, or other

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8System MessagesLCD MessagesNOTE: Applicable only if your system has an LCD display.The LCD messages consist of brief text messages that refer to even

Error Code Message InformationAMP0302Message The system board <name> current is greater than the upper warning threshold.Details System board &l

Error Code Message InformationASR0003Message The watchdog timer power cycled the system.Details The operating system or an application failed to commu

Error Code Message InformationAction Review the technical specifications for supported processor types.CPU0010Message CPU <number> is throttled.

Error Code Message Information2. Turn off the system and remove input power for one minute. 3. Ensure the processor is seated correctly.4. Reapply

Error Code Message Information5. If the issue persists, see Getting Help.FAN0000Message Fan <number> RPM is less than the lower warning thresh

Error Code Message InformationAction Check if the cable is present, then reinstall or reconnect.MEM0000Message Persistent correctable memory errors de

Hard-Drive Indicator PatternsFigure 4. Hard-Drive Indicators1. hard-drive activity indicator (green)2. hard-drive status indicator (green and amber)NO

Error Code Message InformationLCD Message Memory mirror lost on <location>. Power cycle system.Details The memory may not be seated correctly, m

Error Code Message InformationAction Cycle input power, update component drivers, if device is removable, reinstall the device.PCI1320Message A bus fa

Error Code Message InformationLCD Message Drive <number> removed from disk drive bay <bay>. Check drive.Details The controller detected th

Error Code Message InformationPSU0006Message Power supply <number> type mismatch.LCD Message Power supply <number> is incorrectly configur

Error Code Message InformationPSU0034Message An under voltage fault detected on power supply <number>.LCD Message An under voltage fault detecte

Error Code Message InformationPSU1201Message Power supply redundancy is lost.Details The power supply tries to operate in a degraded state. System Per

Error Code Message InformationDetails An error was reported during a SD card read or write.Action Reseat the flash media. If the problem persists, see

Error Code Message InformationSEC0031Message The chassis is open while the power is on.LCD Message Intrusion detected. Check chassis cover.Details The

Error Code Message InformationAction Re-configure system to the minimum supported configuration. If issues persists, contact support.TMP0118Message Th

Error Code Message InformationAction1. Review system logs for power supply exceptions.2. Re-configure the system to minimum configuration, inspect and

Back-Panel Features And IndicatorsFigure 5. Back-Panel Features and Indicators—Redundant Power Supply Unit ChassisFigure 6. Back-Panel Features and In

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9Getting HelpContacting DellNOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing

Item Indicator, Button, or ConnectorIcon Descriptionthe front and the system status indicator on the back blink until one of the buttons is pushed aga

Figure 8. AC Power Supply Status Indicator1. AC power supply status indicator/handleFigure 9. DC Power Supply Status Indicator1. DC power supply statu

Power Indicator PatternConditionCAUTION: AC power supplies support both 220 V and 110 V input voltages with the exception of Titanium power supplies,

Diagnostic Indicator PatternConditionGreen A valid power source is connected to the power supply and the power supply is operational.Other Information

2Using The System Setup And Boot ManagerSystem Setup enables you to manage your system hardware and specify BIOS-level options.The following keystroke

Notes, Cautions, and WarningsNOTE: A NOTE indicates important information that helps you make better use of your computer.CAUTION: A CAUTION indicates

• UEFI boot mode is an enhanced 64-bit boot interface based on Unified Extensible Firmware Interface (UEFI) specifications that overlays the system BI

System Setup OptionsSystem Setup Main ScreenNOTE: Press <Alt><F> to reset the BIOS or UEFI settings to their default settings.Menu Item De

Menu Item DescriptionSystem BIOS Version Displays the BIOS version installed on the system.System Service Tag Displays the system Service Tag.System M

Menu Item DescriptionNOTE: The QPI speed option displays only when both the processors are installed.Alternate RTID (Requestor Transaction ID) Setting

SATA Settings ScreenMenu Item DescriptionEmbedded SATA Allows the embedded SATA to be set to Off, ATA, AHCI, or RAID modes. By default, the Embedded S

Menu Item DescriptionInternal SD Card Port Enables or disables the system’s internal SD card port. By default, Internal SD Card Port option is set to

Menu Item DescriptionNOTE: Only Serial Device 2 can be used for SOL. To use console redirection by SOL, configure the same port address for console re

Menu Item DescriptionMemory Operating VoltageAllows you to set the DIMM voltage selection. When set to Auto, the system automatically sets the system

Menu Item DescriptionAC Power Recovery Allows you to set how the system reacts after AC power is restored to the system. By default, the AC Power Reco

Assigning A System And/Or Setup PasswordNOTE: The password jumper enables or disables the System Password and Setup Password features. For more inform

Contents1 About Your System...9Fron

4. In the System Security screen, verify that Password Status is Unlocked.5. Select System Password, alter or delete the existing system password and

• Add, delete, and arrange boot options.• Access System Setup and BIOS-level boot options without restarting.To enter the Boot Manager:1. Turn on or r

UEFI Boot MenuMenu Item DescriptionSelect UEFI Boot OptionDisplays the list of available UEFI boot options (marked with asterisks), select the boot op

NOTE: When the User Option is set to the default Auto setting, the user option cannot be modified.3. Set the Maximum Air Exhaust Temperature or the Fa

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3Installing System ComponentsRecommended ToolsYou may need the following items to perform the procedures in this section:• Key to the system keylock•

2. keylock3. front bezel4. locking hookRemoving The Front Bezel1. Unlock the keylock at the left end of the bezel.2. Lift the release latch next to th

Figure 12. Opening and Closing the System1. system cover2. latch3. latch release lockClosing The System1. Lift the latch on the cover.2. Place the cov

Figure 13. Inside the System—Redundant Power Supply Unit Chassis1. cooling shroud2. expansion-card latch3. power supply (redundant)4. expansion-card r

Figure 14. Inside the System—Non-Redundant Power Supply Unit Chassis1. cooling shroud2. expansion-card latch3. power supply (non-redundant)4. expansio

Boot Manager Screen...

Removing The Cooling ShroudCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simpl

Installing The Cooling ShroudCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and sim

NOTE: DIMMs in sockets A1 to A6 are assigned to processor 1 and DIMMs in sockets B1 to B6 are assigned to processor 2.Figure 16. Memory Socket Locatio

General Memory Module GuidelinesThis system supports Flexible Memory Configuration, enabling the system to be configured and run in any valid chipset

NOTE: Advanced ECC with mirroring is not supported.Memory Optimized (Independent Channel) ModeThis mode supports SDDC only for memory modules that use

System Capacity (in GB)DIMM Size (in GB)Number of DIMMsOrganization and SpeedDIMM Slot Population1R x8, 1600 MT/s10 2 51R x8, 1333 MT/s1R x8, 1600 MT/

System Capacity (in GB)DIMM Size (in GB)Number of DIMMsOrganization and SpeedDIMM Slot Population256 32 84R x4, 1066 MT/sA1, A2, A3, A4, B1, B2, B3, B

Figure 18. Removing The Memory Module1. memory module/memory-module blank7. Install the cooling shroud.8. Close the system.9. Reconnect the system to

CAUTION: To prevent damage to the memory-module socket during installation, apply pressure at both ends of the memory module evenly. Do not apply pres

CAUTION: Before attempting to remove or install a hard drive while the system is running, see the documentation for the storage controller card to ens

Installing The Optical Drive...

Figure 21. Hard-Drive Blank Installation SequenceRemoving A Dual Slot Hard-Drive BlankCAUTION: To maintain proper system cooling, all empty hard-drive

Figure 22. Removing and Installing A Dual Slot Hard-Drive Blank1. dual slot hard-drive blank2. release tabs (2)Installing A Dual Slot Hard-Drive Blank

Figure 23. Removing and Installing a Hot-Swap Hard Drive1. release button2. hard drive3. hard-drive carrier handleInstalling A Hot-Swap Hard DriveCAUT

Removing A 2.5 Inch Hard Drive From A 3.5 Inch Hard-Drive AdapterNOTE: A 2.5 inch hard drive is installed into a 3.5 inch hard-drive adapter, which is

Figure 25. Removing and Installing a Hot-Swap Hard Drive Into a Hard-Drive Carrier1. hard-drive carrier2. screws (4)3. hard drive4. screw holes (4)54

Figure 26. Removing and Installing a Hard-Drive Adapter Into a 3.5 Inch Hard-Drive Carrier1. hard-drive carrier2. screws (5)3. hard-drive adapter4. 2.

Optical Drive (Optional)Removing The Optical DriveCAUTION: Many repairs may only be done by a certified service technician. You should only perform tr

Installing The Optical DriveCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simp

Figure 28. Removing and Installing a Cooling Fan1. cooling fans (6)2. cooling fan release tab3. cooling fan cable connector4. cooling fan connector on

3. Remove the cooling shroud.4. Align the fan with the cable end of the fan toward the system board.5. Lower the fan into the fan bracket until it cli

Installing The Redundant Power Supply Unit Divider... 89System Batt

Figure 29. Replacing the Internal USB Key1. USB memory key connector2. USB memory keyExpansion Cards And Expansion-Card RisersNOTE: A missing or an un

Table 4. Expansion-Card Installation Priority for Riser 2Card Priority Card Type Slot Priority Max Allowed1 External RAID 4, 3, 2 12 CNAs 4, 3, 2 33 1

Figure 30. Removing and Installing the Expansion Card from Expansion-Card Riser 11. expansion card2. expansion-card latch3. riser 162

Figure 31. Removing and Installing the Expansion Card from Expansion-Card Riser 21. riser 22. expansion-card latch3. expansion cardInstalling An Expan

8. Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated.9. Slide the expansion-card latch into posit

Figure 33. Removing and Installing the Expansion-Card Riser 21. expansion-card riser 22. connector3. riser guide pins (2)Installing Expansion-Card Ris

Removing The iDRAC Ports CardCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and sim

Figure 34. Removing and Installing the iDRAC Ports Card1. expansion-card riser 12. iDRAC Ports card3. iDRAC Ports card alignment slotInstalling The iD

6. Holding the card by its edges, position the card so that the card-edge connector aligns with the iDRAC Ports card connector.7. Align the iDRAC Port

Removing The Internal Dual SD ModuleCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting

Running The Embedded System Diagnostics...111System Diag

Installing The Internal Dual SD ModuleCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshootin

NOTE: The slot is keyed to ensure correct insertion of the card.4. Press the card into the card slot to lock it into place.5. Close the system.6. Reco

Figure 37. Removing and Installing the Integrated Storage Controller1. storage connector on the system board 2. touch-points (2)3. storage-controller

6. Close the system.7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.ProcessorsUse the foll

Figure 38. Removing and Installing the Heat Sink1. retention sockets (4)2. heat sink3. retention screws (4)CAUTION: The processor is held in its socke

Figure 39. Removing and Installing a Processor1. processor2. processor shield3. notches in processor (4)4. socket keys (4)5. ZIF socket6. socket-relea

NOTE: You can update the system BIOS using the Lifecycle Controller.2. Turn off the system, including any attached peripherals, and disconnect the sys

– When two identical power supplies are installed, the power supply configuration is redundant (1 + 1). In redundant mode, power is supplied to the sy

Installing An AC Power SupplyCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and sim

NOTE: Use alpha wire part number 3080 or equivalent (65/30 stranding)Required Wires• One UL 10 AWG, 2 m maximum (stranded) black wire [–(48–60) V DC]•

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Assembling The DC Input Power WiresWARNING: For equipment using –(48–60) V DC power supplies, a qualified electrician must perform all connections to

Removing A DC Power SupplyWARNING: For equipment using –(48–60) V DC power supplies, a qualified electrician must perform all connections to DC power

NOTE: The maximum output power (shown in Watts) is listed on the power supply label.2. If applicable, remove the power supply blank.3. Slide the new p

Removing The Power-Distribution And Power-Interposer BoardsCAUTION: Many repairs may only be done by a certified service technician. You should only p

3. screws (4)4. power-interposer board5. release tab6. power-distribution board connectorFigure 46. Power-Distribution Board Connectors1. fan 6 cable

Figure 47. Power-Interposer Board Connectors1. 8-pin power connector2. retaining slots (4)3. power-distribution board connectorInstalling The Power-Di

Removing A Non-Redundant Power SupplyCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting

Figure 48. Removing and Installing a Non-Redundant Power Supply1. chassis screw2. power supply unit cage3. power supply4. standoff on the chassis5. po

Installing A Non-Redundant Power SupplyCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooti

Figure 49. Removing and Installing the Redundant Power-Supply Unit Divider1. power supply unit divider alignment notches (3)2. power supply unit divid

1About Your SystemFront-Panel Features And IndicatorsFigure 1. Front-Panel Features and IndicatorsFigure 2. Front-Panel Features and Indicators for a

5. Remove the non-redundant power supplies from the system.6. Install the redundant power supply unit divider:a) Slide the redundant power supply unit

4. To remove the battery, press down firmly on the positive side of the connector and lift the battery out of the securing tabs at the negative side o

Figure 51. Removing and Installing the Hard-Drive Backplane1. securing hooks2. securing slot3. release tabs (2)4. SAS A connector5. backplane signal c

Figure 52. Cabling Diagram of the Hard-Drive Backplane for a Redundant PSU System1. system board2. hard-drive backplane3. SAS B cable connector4. powe

Figure 53. Cabling Diagram of the Hard-Drive Backplane for a Non-Redundant PSU System1. system board2. hard-drive backplane3. SAS B cable connector4.

9. If applicable, install the front bezel.Control Panel AssemblyRemoving The Control-Panel BoardCAUTION: Many repairs may only be done by a certified

4. USB cableInstalling The Control-Panel BoardCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubl

1. notches on chassis front wall (6)2. control panelInstalling The Control PanelCAUTION: Many repairs may only be done by a certified service technici

Removing The System BoardCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple

a. mini SAS cable connectorb. metal tabc. connector on the system board6. Disconnect all other cables from the system board.CAUTION: Take care not to