Dell 8 Pro User Manual download pdf (Page 30)

30 | Troubleshooting

System problem

Problems Possible causes Possible solutions

Tablet does not turn

The battery is

completely discharged.

1 Charge the tablet for at

least 4 hours.

2 Press and hold the power

button for 2seconds.

Tablet does not turn

off

Press and hold the power

button for 10 seconds to

forcefully turn off the tablet.

Tablet locks up Press and hold the power

button for 10 seconds to

forcefully turn off the tablet.

Tablet is not

responding or behaving

unexpectedly

1 Restart the tablet. See

“TurningOffYourTablet”

and

“TurningOnYourTablet”.

2 Refresh the tablet. See

“Refreshing Your Tablet”.

3 If the issue is unresolved,

contact Dell’s support

service. Go to

dell.com/support.

Tablet cannot boot

into Windows

Contact Dell’s support

service. Go to

dell.com/support.

Software or feature

is not working as

expected

Software updates may have

been downloaded in the

background. Restart your

tablet (swipe in from the

right‑edge of the display to

access the charms and touch

Settings → Power→

Restart).

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Dell 8 Pro User Manual Page 30

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