Dell DR4000 User Manual

Dell DR4000 Systems Owner’s ManualRegulatory Model E13S SeriesRegulatory Type E13S001book.book Page 1 Friday, January 6, 2012 2:11 PM

10 Contentsbook.book Page 10 Friday, January 6, 2012 2:11 PM

100 Installing System Components10 Using a #2 Phillips screwdriver, tighten the heat-sink retention screws. See Figure 3-18.11Replace the cooling shro

Installing System Components 101Figure 3-20. Replacing the System Battery4If installed, remove the expansion card from the expansion-card slot. See &q

102 Installing System Components9Press the battery toward the negative side of the connector and lift it up out of the securing tab at the negative si

Installing System Components 103RAID Battery Removing the RAID Battery CAUTION: Many repairs may only be done by a certified service technician. You

104 Installing System ComponentsInstalling the RAID Battery CAUTION: Many repairs may only be done by a certified service technician. You should only

Installing System Components 105Figure 3-22. Removing and Installing the Control Panel–LED 1 bracket 2 control-panel cable3 power button board 4 power

106 Installing System ComponentsInstalling the Control-Panel Module–LED CAUTION: Many repairs may only be done by a certified service technician. You

Installing System Components 107Front-Panel I/O Module Removing the Front-Panel I/O Module CAUTION: Many repairs may only be done by a certified serv

108 Installing System ComponentsFigure 3-23. Removing and Installing the Front-Panel I/O Module 1 front-panel I/O cable 2 bracket3 front-panel I/O mod

Installing System Components 109Installing the Front-Panel I/O Module1Connect and latch the front-panel I/O cable at the back of the module. 2Tighten

About Your System 111About Your SystemAccessing System Features During StartupThe following keystrokes provide access to system features during startu

110 Installing System Components5Disconnect the power cable from the end of the SAS backplane. 6Disconnect the SAS data cables from the backplane. 7Di

Installing System Components 111Figure 3-24. Removing and Installing a SAS Backplane 1 SAS backplane 2 backplane retention latches (2)3 SAS cables 4 c

112 Installing System ComponentsInstalling the SAS Backplane CAUTION: Many repairs may only be done by a certified service technician. You should onl

Installing System Components 113Power Distribution Board The power distribution board is located on your system directly behind the power supply fan m

114 Installing System ComponentsFigure 3-25. Removing and Installing the Power Distribution Board 1 screws (3) 2 power supply connector3 power-interpo

Installing System Components 115Installing the Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician. You

116 Installing System ComponentsSystem BoardRemoving the System Board CAUTION: Many repairs may only be done by a certified service technician. You s

Installing System Components 117 CAUTION: Do not lift the system board assembly by grasping a memory module, processor, or other components.12Grasp t

118 Installing System ComponentsInstalling the System Board CAUTION: Many repairs may only be done by a certified service technician. You should only

Installing System Components 11913If applicable, install the iDRAC6 Enterprise card. See "Installing an iDRAC6 Enterprise Card" on page 94.1

12 About Your SystemFront-Panel Features and IndicatorsFigure 1-1. Front-Panel Features and IndicatorsItem Indicator, Button, or ConnectorIcon Descrip

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Troubleshooting Your System 1214Troubleshooting Your SystemSafety First—For You and Your System CAUTION: Many repairs may only be done by a certified

122 Troubleshooting Your SystemTroubleshooting the Video Subsystem 1Check the system and power connections to the monitor.2Check the video interface c

Troubleshooting Your System 1237Reconnect and power on each USB device one at a time.8If a device causes the same problem, power down the device, repl

124 Troubleshooting Your System• Change the auto-negotiation setting, if possible.• Use another connector on the switch or hub.If you are using a NIC

Troubleshooting Your System 125• Hard drives• SAS backplane• USB memory keys• NIC hardware key• Expansion-card riser • Integrated storage controller c

126 Troubleshooting Your SystemTroubleshooting a Damaged System CAUTION: Many repairs may only be done by a certified service technician. You should

Troubleshooting Your System 1273Reconnect the system to the electrical outlet and turn on the system.4Enter the System Setup program.If the date and t

128 Troubleshooting Your SystemTroubleshooting System Cooling Problems CAUTION: Many repairs may only be done by a certified service technician. You

Troubleshooting Your System 1296Restart the system.If the problem is resolved, close the system. See "Closing the System" on page 61.If the

About Your System 133 NMI button Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pres

130 Troubleshooting Your System5Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.6Open the system. S

Troubleshooting Your System 131If the problem persists after all memory modules have been checked, see "Getting Help" on page 149.Troublesho

132 Troubleshooting Your System5Restart the system, enter the System Setup program, and verify that the controller is enabled and the drives appear in

Troubleshooting Your System 1333Ensure that the required device drivers for your controller card are installed and are configured correctly. See the o

134 Troubleshooting Your System7Open the system. See "Opening the System" on page 60.8Ensure that the controller card is firmly seated into

Troubleshooting Your System 1355Ensure that each expansion card is firmly seated in its connector. See "Installing an Expansion Card" on pag

136 Troubleshooting Your SystemTroubleshooting Processors CAUTION: Many repairs may only be done by a certified service technician. You should only p

Troubleshooting Your System 13713Run the appropriate Embedded System diagnostic test. See "Running the System Diagnostics" on page 139.If th

138 Troubleshooting Your Systembook.book Page 138 Friday, January 6, 2012 2:11 PM

Running the System Diagnostics 1395Running the System DiagnosticsIf you experience a problem with your system, run the diagnostics through the system

14 About Your SystemHard-Drive Indicator PatternsFigure 1-2. Hard-Drive Indicators1 hard-drive activity indicator (green)2 hard-drive status indicator

140 Running the System DiagnosticsRunning the Embedded System DiagnosticsYou can run the embedded system diagnostics program from the USC main screen.

Running the System Diagnostics 141Selecting Devices for TestingThe left side of the Customize window lists devices that can be tested. Click the (+) n

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Jumpers and Connectors 1436Jumpers and ConnectorsThis section provides specific information about the system jumpers. It also provides some basic info

144 Jumpers and ConnectorsSystem Board ConnectorsSee Figure 6-1 and Table 6-2 for the location and description of the system board connectors.Figure 6

Jumpers and Connectors 145Table 6-2. System Board ConnectorsItem Connector Description1 CPU2 Processor 22 iDRAC6 Enterprise iDRAC6 Enterprise card con

146 Jumpers and ConnectorsDisabling a Forgotten PasswordThe system's software security features include a system password and a setup password, w

Jumpers and Connectors 147The existing passwords are not disabled (erased) until the system boots with the password jumper plug in the "disabled&

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Getting Help 1497Getting HelpContacting DellFor customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active

About Your System 15Back-Panel Features and IndicatorsFigure 1-3 shows the controls, indicators, and connectors located on the back panel of the syste

150 Getting Helpbook.book Page 150 Friday, January 6, 2012 2:11 PM

Index 151IndexAAdvanced ECC memory mode, 77Bback-panel features, 15batteriestroubleshooting, 126batterytroubleshooting the RAID card battery, 133batte

152 IndexEEmbedded System Management, 54error messages, 39expansion cardtroubleshooting, 134expansion cardsinstalling, 84removing, 82SAS controller, 8

Index 153Mmemorytroubleshooting, 129Memory Mirroring memory mode, 77memory modeAdvanced ECC, 77memory mirroring, 77Optimizer, 78memory modules (DIMMs)

154 Indexfront-panel IO module, 107hard drive blank, 63memory modules, 78power supply, 74processor, 95SAS backplane board, 109SAS controller, 87system

Index 155Ttelephone numbers, 149TPM security, 48troubleshootingbattery, 126cooling fans, 128damaged system, 126expansion card, 134external connections

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16 About Your System7PCIe expansion card slots using riser cardConnects one internal and three external PCI Express Generation 2 expansion cards.Slot

About Your System 17NIC Indicator CodesFigure 1-4. NIC IndicatorsNVRAM Card Indicator CodesThe NVRAM Card has a surface-mounted LED indicator as well

18 About Your SystemPower Indicator CodesThe power supplies have an indicator that shows whether power is present or a power fault has occurred.• Not

About Your System 19• Alternating green and amber — When hot-adding a power supply, this indicates that the power supply is mismatched with the other

Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indica

20 About Your SystemTable 1-3. Diagnostic Indicator CodesCode Causes Corrective ActionThe system is in a normal off condition or a possible pre-BIOS f

About Your System 21No memory modules detected.See "Troubleshooting System Memory" on page 129.System board failure. See "Getting Help&

22 About Your SystemSystem MessagesSystem messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a s

About Your System 23Alert! iDRAC6 not responding. Rebooting.The iDRAC6 is not responding to BIOS communication either because it is not functioning pr

24 About Your SystemAlert! Power required exceeds PSU wattage. Check PSU and system configuration. Alert! Continuing system boot accepts the risk that

About Your System 25BIOS Update Attempt Failed!Remote BIOS update attempt failed.Retry the BIOS update. If problem persists, see "Getting Help&qu

26 About Your SystemCPUs with different cache sizes detected.CPUs with different core sizes detected! System halted.Mismatched processors have been in

About Your System 27Embedded NICx and NICy:OS NIC=<ENABLED |DISABLED>, Management Shared NIC=<ENABLED |DISABLED>.The OS NIC interface is s

28 About Your SystemLocal keyboard may not work because all user accessible USB ports are disabled. If operating locally, power cycle the system and e

About Your System 29Memory tests terminated by keystroke.POST memory test was terminated by pressing the spacebar.Information only.MEMTEST lane failur

Contents 3Contents1 About Your System. . . . . . . . . . . . . . . . . . 11Accessing System Features During Startup. . . . . . . 11Front-Panel Feat

30 About Your SystemNo boot sector on hard drive.Incorrect configuration settings in System Setup program, or no operating system on hard drive.Check

About Your System 31Read faultRequested sector not found.The operating system cannot read from the hard drive or USB device, the system could not find

32 About Your SystemThe amount of system memory has changed.Memory has been added or removed or a memory module may be faulty.If memory has been added

About Your System 33Thermal sensor not detected on x.A memory module without a thermal sensor is installed in the specified memory slot.Replace the me

34 About Your SystemUnable to launch System Services image. System halted!System halted after F10 keystroke because System Services image is either co

About Your System 35Unsupported memory configuration. DIMM mismatch across slots detected: x,x,...Invalid memory configuration. Memory modules are mis

36 About Your SystemWarning! Power required exceeds PSU wattage. Check PSU and system configuration. Warning! Performance degraded. CPU and memory set

About Your System 37 NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary on support.dell.com/manuals.Warning M

38 About Your SystemOther Information You May Need WARNING: See the safety and regulatory information that shipped with your system. Warranty informa

Using the System Setup Program and UEFI Boot Manager 392Using the System Setup Program and UEFI Boot ManagerThe System Setup program is the BIOS progr

4 ContentsUsing the System Setup Program Navigation Keys. . . . . . . . . . . . . . . . . . . 40System Setup Options . . . . . . . . . . . . . . .

40 Using the System Setup Program and UEFI Boot ManagerUsing the System Setup Program Navigation Keys NOTE: For most of the options, any changes that

Using the System Setup Program and UEFI Boot Manager 41System Setup OptionsMain ScreenFigure 2-1. Main System Setup Program Screen NOTE: The options

42 Using the System Setup Program and UEFI Boot ManagerBoot Settings See "Boot Settings Screen" on page 45.Integrated Devices See "Inte

Using the System Setup Program and UEFI Boot Manager 43Memory Settings ScreenProcessor Settings ScreenOption DescriptionSystem Memory Size Displays th

44 Using the System Setup Program and UEFI Boot ManagerLogical Processor(Enabled default)Each processor core supports up to two logical processors. If

Using the System Setup Program and UEFI Boot Manager 45Boot Settings ScreenIntegrated Devices ScreenOption DescriptionBoot Mode(BIOS default) CAUTION

46 Using the System Setup Program and UEFI Boot ManagerPCI IRQ Assignments ScreenEmbedded Gb NICx(NIC1 default: Enabled with PXE; Other NICs: Enabled)

Using the System Setup Program and UEFI Boot Manager 47Serial Communication ScreenOption DescriptionSerial Communication(On without Console Redirectio

48 Using the System Setup Program and UEFI Boot ManagerPower Management ScreenSystem Security ScreenOption DescriptionPower Management(Active Power Co

Using the System Setup Program and UEFI Boot Manager 49Setup Password Restricts access to the System Setup program by using a setup password.NOTE: For

Contents 5Opening and Closing the System . . . . . . . . . . . . 60Opening the System . . . . . . . . . . . . . . . . 60Closing the System . . .

50 Using the System Setup Program and UEFI Boot ManagerExit ScreenPress <Esc> to exit the System Setup program. The Exit screen appears:• Save C

Using the System Setup Program and UEFI Boot Manager 51System and Setup Password Features NOTE: For a forgotten password, see "Disabling a Forgo

52 Using the System Setup Program and UEFI Boot Manager4Press <Enter>. 5To confirm your password, type it a second time and press <Enter>.

Using the System Setup Program and UEFI Boot Manager 53Disabling the System PasswordIf the system password is already set, you can disable it by typin

54 Using the System Setup Program and UEFI Boot ManagerOperating With a Setup Password EnabledIf Setup Password is Enabled, you must enter the correct

Using the System Setup Program and UEFI Boot Manager 55The iDRAC6 Express provides the following additional features in a remote environment:• Downloa

56 Using the System Setup Program and UEFI Boot ManagerEntering the BMC Setup Module1Turn on or restart your system.2Press <Ctrl><E> when

Installing System Components 573Installing System ComponentsRecommended Tools• Key to the system keylock• #1 and #2 Phillips screwdrivers• T10 Torx sc

58 Installing System ComponentsFigure 3-1. Inside the System 1 cooling fan 2 internal hard drives (2)3 expansion-card riser 4 power supply bays (2)

Installing System Components 59Front Bezel Removing the Front Bezel1Using the system key, unlock the bezel.2Lift the release latch next to the key loc

6 ContentsSystem Memory . . . . . . . . . . . . . . . . . . . . . 76General Memory Module InstallationGuidelines. . . . . . . . . . . . . . . . . .

60 Installing System ComponentsInstalling the Front Bezel1Hook the right end of the bezel onto the chassis.2Fit the free end of the bezel onto the sys

Installing System Components 61Figure 3-3. Opening and Closing the System Closing the System1Lift the latch on the system cover. 2Place the cover ont

62 Installing System ComponentsCooling ShroudA cooling shroud directs airflow from the cooling fans over the system processor(s) and memory module(s).

Installing System Components 63Installing the Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should onl

64 Installing System ComponentsFigure 3-5. Removing or Installing a Hard-Drive Blank Installing a Hard-Drive Blank Align the hard-drive blank with the

Installing System Components 65Figure 3-6. Removing and Installing a Hot-Swap Hard DriveInstalling a Hot-Swap Hard Drive CAUTION: Use only hard driv

66 Installing System Components4 With the lever on the hard drive carrier open, slide the hard drive into the drive bay until the carrier contacts the

Installing System Components 67Installing a Hard Drive Into a Hard-Drive Carrier1Insert the hard drive into the hard-drive carrier with the connector

68 Installing System ComponentsFigure 3-8. Removing and Installing an Internal Hard-Drive Bay1 internal hard drives (2) 2 release latch3 internal hard

Installing System Components 69Installing an Internal Hard-Drive Bay CAUTION: Many repairs may only be done by a certified service technician. You sho

Contents 7Control Panel Assembly—LED . . . . . . . . . . . . . 104Removing the Control-Panel Module–LED. . . . . 104Installing the Control-Panel Mo

70 Installing System ComponentsFigure 3-9. Removing and Installing an Internal Hard Drive From the Internal Hard-Drive Bay*Screws are supplied along w

Installing System Components 71Cooling FansYour system contains four dual-motor cooling fans. These provide cooling for the processor, PCI cards, and

72 Installing System ComponentsFigure 3-10. Removing and Installing a Fan 1 fans (5) 2 release tab3 fan power cable123book.book Page 72 Friday, Janu

Installing System Components 73Installing a Cooling Fan CAUTION: Many repairs may only be done by a certified service technician. You should only pe

74 Installing System ComponentsPower SuppliesYour system supports two 750 W redundant power supply modules. NOTE: The maximum output power (shown in

Installing System Components 75Figure 3-11. Removing and Installing a Power SupplyInstalling a Power Supply 1Verify that both power supplies are of th

76 Installing System ComponentsSystem MemoryYour system supports up to eight dual-rank registered DIMMs (RDIMMs)of 1067 MHz or 1333 MHz. The system co

Installing System Components 77• The memory speed of each channel depends on the memory configuration:– For single or dual-rank memory modules:• One m

78 Installing System ComponentsOptimizer (Independent Channel) ModeIn this mode, all three channels are populated with identical memory modules. This

Installing System Components 795Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figur

8 ContentsTroubleshooting a Wet System. . . . . . . . . . . . . 124Troubleshooting a Damaged System. . . . . . . . . . 126Troubleshooting the Syst

80 Installing System ComponentsFigure 3-12. Removing and Installing a Memory Module7Align the memory module's edge connector with the alignment k

Installing System Components 81The system should have already changed the value to reflect the newly installed memory.13If the value is incorrect, one

82 Installing System ComponentsRemoving an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only p

Installing System Components 83Removing an Expansion-Card Riser CAUTION: Many repairs may only be done by a certified service technician. You should

84 Installing System ComponentsFigure 3-13. Removing and Installing an Expansion-Card RiserInstalling an Expansion Card CAUTION: Many repairs may onl

Installing System Components 853Open the system. See "Opening the System" on page 60.4Remove the cooling shroud. See "Removing the Cool

86 Installing System Components9Connect any cables to the expansion card.10Close the system. See "Closing the System" on page 61.11Reconnect

Installing System Components 87Removing the Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You sho

88 Installing System ComponentsFigure 3-15. Installing and Removing the Storage Controller Card1 storage connector 2 expansion-card riser3 storage con

Installing System Components 89Installing the Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You s

Contents 96 Jumpers and Connectors . . . . . . . . . . . 143System Board Jumpers . . . . . . . . . . . . . . . . . 143System Board Connectors. . .

90 Installing System Components10Replace the expansion card. See "Installing an Expansion Card" on page 84.11Close the system. See "Clo

Installing System Components 91Installing an iDRAC6 Express Card CAUTION: Many repairs may only be done by a certified service technician. You should

92 Installing System ComponentsFigure 3-16. Removing and Installing an iDRAC6 Express Card 7Reinstall all expansion cards in the expansion-card riser

Installing System Components 93iDRAC6 Enterprise Card Removing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certified servic

94 Installing System ComponentsInstalling an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certified service technician. You sho

Installing System Components 95Figure 3-17. Removing and Installing an iDRAC6 Enterprise Card 7Close the system. See "Closing the System"

96 Installing System Componentsand support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and foll

Installing System Components 97Figure 3-18. Installing and Removing the Heat Sink10Rotate the processor shield upward and out of the way. See Figure 3

98 Installing System ComponentsFigure 3-19. Installing and Removing a Processor1 processor 2 processor shield3 notch in processor 4 socket key 5 ZIF s

Installing System Components 99Installing a Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perfo