Dell KVM 1082DS User Manual download pdf (Page 113)

Appendix D: Technical Supportxxx | xxx113

Appendix D: Technical Support

Our Technical Support staff is ready to assist you with any installation or

operating issues you encounter with your Dell product. If an issue should

develop, follow the steps below for the fastest possible service.

To resolve an issue:

1 Check the pertinent section of this manual to see if the issue can be

resolved by following the procedures outlined.

2 Check our web site at dell.com/support to search the knowledge base or use

the on-line service request.

3 Call the Dell Technical Support location nearest you.

1 2 ... 108 109 110 111 112 113 114

Software User's Guide 1
590-1022-501C 2
Remote Console Switch 2
July 2012 2
Contents 3
Basic Software Operation 25 4
Using the Viewer 63 5
Appendix C: TCP Ports 111 6
Product Overview 7
8xxx 8
System Components 9
Operating Features 10
Target Device Naming 11
Target Device Name Displays 11
12xxx 12
Product Overviewxxx 13
14xxx 14
Installation 15
16xxx 16
Supported Browsers 17
JRE Requirements 17
Installing the Software 17
Uninstalling the Software 18
Starting the Software 19
Installationxxx 21
22xxx 22
24xxx 24
Basic Software Operation 25
Figure 3.1: Explorer Window 26
Avocent) 28
General Properties 39
Server Network Properties 41
Switch Network Properties 41
Information Properties 42
Server Connections Properties 43
VNC Properties 44
RDP Properties 45
General Options 47
Default Browser 48
HTTP/HTTPS Options 50
VNC Options 50
RDP Options 51
Organizing Your System 52
Modifying Custom Field Names 53
Creating Folders 54
Deleting and Renaming 56
Changing the Default Browser 58
Managing Your Local Databases 59
Loading a Database 60
Exporting a Database 60
Using the Viewer 63
64xxx 64
Using the Viewerxxx 65
Viewer Window Features 66
Using the Viewerxxx 67
Exclusive Mode 67
Adjusting the Viewer 68
Using the Viewerxxx 69
70xxx 70
Using the Viewerxxx 71
Adjusting the Video Quality 72
74xxx 74
Close button 74
Using the Viewerxxx 75
Setting Mouse Scaling 77
Minimizing Mouse Trailing 78
Improving Mouse Performance 78
Using the Viewerxxx 79
Scanning Your Servers 80
Using the Viewerxxx 81
82xxx 82
Using the Viewerxxx 83
84xxx 84
Session Options - General Tab 85
Screen Capturing 86
Session Sharing Options 87
88xxx 88
Using the Viewerxxx 89
Stealth Connection 91
92xxx 92
Preemption Mode 93
Virtual Media 96
Sharing and Preemption 97
Launching Virtual Media 98
Mapping Virtual Media Drives 98
Using the Viewerxxx 99
Virtual Media Sessions 100
Using the Viewerxxx 101
102xxx 102
Using the Viewerxxx 103
104xxx 104
Appendix A: Updating RCS 105
Software 105
Appendix B: Keyboard and 107
Appendix C: TCP Ports 111
Appendix D: Technical Support 113

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