Dell PowerEdge 1900 User Manual

www.dell.com | support.dell.comDell™ PowerEdge™ 1900 SystemsHardware Owner’s Manual

10 About Your System• Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technica

100 Installing System ComponentsWhen the board is properly positioned, the tabs on the chassis will fit through the corresponding slots in the system

Troubleshooting Your System 101Troubleshooting Your System Safety First—For You and Your SystemTo perform certain procedures in this document, you mus

102 Troubleshooting Your SystemChecking the EquipmentThis section provides troubleshooting procedures for external devices attached to the system, suc

Troubleshooting Your System 103Troubleshooting the Video Subsystem Problem• Monitor is not working properly.• Video memory is faulty.Action1Check the

104 Troubleshooting Your SystemTroubleshooting the MouseProblem• System message indicates a problem with the mouse.• Mouse is not functioning properly

Troubleshooting Your System 105Troubleshooting a Serial I/O Device Problem• Device connected to the serial port is not operating properly.Action1Turn

106 Troubleshooting Your SystemTroubleshooting a NICProblem• NIC cannot communicate with network.Action1Run the appropriate online diagnostic test. Se

Troubleshooting Your System 1074Let the system dry thoroughly for at least 24 hours.5Close the system. See "Closing the System" on page 48.6

108 Troubleshooting Your SystemTroubleshooting the System Battery Problem• System message indicates a problem with the battery.• System Setup program

Troubleshooting Your System 109Problem• Power button is not blinking green and the system does not power up.Action1Ensure that the power cable is prop

About Your System 11Front-Panel Features and IndicatorsFigure 1-1 shows the controls, indicators, and connectors located behind the bezel on the syste

110 Troubleshooting Your SystemAction CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the compon

Troubleshooting Your System 1114Remove the bezel. See "Removing the Bezel" on page 46.5Turn off the system and attached peripherals, and dis

112 Troubleshooting Your SystemTroubleshooting a Diskette DriveProblem• Error message indicates a diskette drive problem.Action CAUTION: Only trained

Troubleshooting Your System 11320Close the system. See "Closing the System" on page 48.21Reconnect the system to the electrical outlet, and

114 Troubleshooting Your System• Missing or corrupted tape-backup software or tape drive device driver• Defective SCSI controllerAction1Remove the tap

Troubleshooting Your System 115Troubleshooting a Hard DriveProblem• Device driver error.• One or more hard drives not recognized by the system.Action

116 Troubleshooting Your SystemdVerify that the SAS or SATA cables are securely seated in their connectors. eClose the system. See "Closing the S

Troubleshooting Your System 1179If you have a SAS RAID controller daughter card, ensure that the following RAID components are properly installed and

118 Troubleshooting Your System6Close the system. See "Closing the System" on page 48.7Reconnect the system to the electrical outlet, and tu

Troubleshooting Your System 1195Close the system. See "Closing the System" on page 48.6Reconnect the system to the electrical outlet, and tu

12 About Your System2 Power-on indicator, power buttonThe power-on indicator lights when the system power is on. The power button controls the DC powe

120 Troubleshooting Your System

Running the System Diagnostics 121Running the System DiagnosticsIf you experience a problem with your system, run the diagnostics before calling for t

122 Running the System DiagnosticsRunning the System DiagnosticsThe system diagnostics is run from the utility partition on your hard drive. NOTICE:

Running the System Diagnostics 123Selecting Diagnostics OptionsUse the Diagnostics Options area to select how you want to test a device. You can set t

124 Running the System Diagnostics

Jumpers and Connectors 125Jumpers and ConnectorsThis section provides specific information about the system jumpers and describes the connectors on th

126 Jumpers and ConnectorsFigure 6-1. System Board JumpersTable 6-1. System Board Jumper SettingsJumper Setting DescriptionPWRD_EN (default) The passw

Jumpers and Connectors 127System Board Connectors CAUTION: Only trained service technicians are authorized to remove the system cover and access any

128 Jumpers and ConnectorsTable 6-2. System Board ConnectorsItem Connector Description1PCIE_X4_6 PCIe x4 connector (slot 6)2PCIE_X4_5 PCIe x4 connecto

Jumpers and Connectors 129Disabling a Forgotten PasswordThe password jumper on the system board enables the system password features or disables them

About Your System 136 USB connectors (2) Connects USB 2.0-compliant devices to the system.7 Video connector Connects a monitor to the system.8 Optical

130 Jumpers and Connectors

Getting Help 131Getting HelpTechnical AssistanceIf you need assistance with a technical problem, perform the following steps:1Complete the procedures

132 Getting Helpwww.euro.dell.com (Europe only)www.dell.com/la (Latin American countries)www.dell.ca (Canada only)• Anonymous file transfer protocol (

Getting Help 133Dell Enterprise Training and CertificationDell Enterprise Training and Certification is available; see www.dell.com/training for more

134 Getting HelpBefore You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone syst

Getting Help 135Diagnostics ChecklistName:Date:Address:Phone number:Service Tag (bar code on the back of the computer):Express Service Code:Return Mat

136 Getting HelpContacting DellTo contact Dell electronically, you can access the following websites:• www.dell.com•support.dell.com (support)For spec

Getting Help 137Austria (Vienna)International Access Code: 900Country Code: 43City Code: 1Website: support.euro.dell.comE-mail: tech_support_central_e

138 Getting HelpBruneiCountry Code: 673Technical Support (Penang, Malaysia)604 633 4966Customer Care (Penang, Malaysia)604 633 4888Transaction Sales (

Getting Help 139China (Xiamen)Country Code: 86City Code: 592Technical Support website: support.dell.com.cnTechnical Support E-mail: [email protected]

14 About Your SystemBack-Panel Features and IndicatorsFigure 1-2 shows the controls, indicators, and connectors located on the system's back pane

140 Getting HelpCzech Republic (Prague)International Access Code: 00Country Code: 420Website: support.euro.dell.comE-mail: [email protected]

Getting Help 141France (Paris) (Montpellier)International Access Code: 00Country Code: 33City Codes: (1) (4)Website: support.euro.dell.comHome and Sma

142 Getting HelpGreeceInternational Access Code: 00Country Code: 30Website: support.euro.dell.comTechnical Support 00800-44 14 95 18Gold Service Techn

Getting Help 143Ireland (Cherrywood)International Access Code: 00Country Code: 353City Code: 1Website: support.euro.dell.comE-mail: dell_direct_suppor

144 Getting HelpItaly (Milan)International Access Code: 00Country Code: 39City Code: 02Website: support.euro.dell.comHome and Small BusinessTechnical

Getting Help 145Japan (Kawasaki)International Access Code: 001Country Code: 81City Code: 44Website: support.jp.dell.comTechnical Support (servers)toll

146 Getting HelpLatin America Customer Technical Support (Austin, Texas, U.S.A.)512 728-4093Customer Service (Austin, Texas, U.S.A.)512 728-3619Fax (T

Getting Help 147MexicoInternational Access Code: 00Country Code: 52Customer Technical Support001-877-384-8979or 001-877-269-3383Sales50-81-8800or 01-8

148 Getting HelpNorway (Lysaker)International Access Code: 00Country Code: 47Website: support.euro.dell.comTechnical Support for XPS815 35 043Technica

Getting Help 149Singapore (Singapore)International Access Code: 005Country Code: 65NOTE: The phone numbers in this section should be called from withi

About Your System 15Connecting External DevicesWhen connecting external devices to your system, follow these guidelines:• Most devices must be connect

150 Getting HelpSpain (Madrid)International Access Code: 00Country Code: 34City Code: 91Website: support.euro.dell.comHome and Small BusinessTechnical

Getting Help 151Tai wa nInternational Access Code: 002Country Code: 886Website: support.ap.dell.comE-mail: [email protected] Support (OptiP

152 Getting HelpU.K. (Bracknell)International Access Code: 00Country Code: 44City Code: 1344Website: support.euro.dell.comE-mail: dell_direct_support@

Getting Help 153U.S.A. (Austin, Texas)International Access Code: 011Country Code: 1Automated Order-Status Servicetoll-free: 1-800-433-9014AutoTech (po

154 Getting HelpU.S. Virgin Islands General Support1-877-673-3355Venezuela General Support8001-3605Country (City)International Access Code Country Cod

Glossary 155GlossaryThis section defines or identifies technical terms, abbreviations, and acronyms used in your system documents.A — Ampere(s).AC — A

156 Glossarycm — Centimeter(s).cmos — Complementary metal-oxide semiconductor.component — As they relate to DMI, components include operating systems,

Glossary 157expansion-card connector — A connector on the system board or riser board for plugging in an expansion card.F — Fahrenheit.FAT — File allo

158 GlossaryKB — Kilobyte(s); 1024 bytes.Kbps — Kilobit(s) per second.KBps — Kilobyte(s) per second.key combination — A command requiring you to press

Glossary 159NTFS — The NT File System option in the Windows 2000 operating system.NVRAM — Nonvolatile random-access memory. Memory that does not lose

16 About Your SystemLCD Status MessagesThe system's control panel LCD provides status messages to signify when the system is operating correctly

160 Glossaryrpm — Revolutions per minute.RTC — Real-time clock.SAS — Serial-attached SCSI.SATA — Serial Advanced Technology Attachment. A standard int

Glossary 161TOE — TCP/IP Offload Engine. Improves data-transfer performance over IP networks by allowing the operating system to offload all TCP/IP tr

162 Glossary

Index 163IndexAalert messages, 31asset tag, 37Bbaseboard management controllerbattery, 75SAS RAID controller daughter card, 92system, 75troubleshootin

164 Index164 IndexFfan bracketback, 80center, 79cooling shroud, 54fans, 52installing and removing, 53numbered, 53featuresback-panel, 14front-panel, 11

Index 165Oopening the system, 48optical driveinstalling, 71removing, 70optionsCPU setup, 37integrated devices, 38system security, 39system setup, 34Pp

166 Index166 Indexsystem security, 36system setupentering, 33, 44navigation keys, 34options, 34system setup screensconsole redirection, 38CPU informat

About Your System 17E1211 ROMB Batt RAID battery is either missing, bad, or unable to recharge due to thermal issues.Reseat the RAID battery. See &quo

18 About Your SystemE1414 CPU # Thermtrip Specified microprocessor is out of acceptable temperature range and has halted operation. See "Troubles

About Your System 19E161C PS # Input Lost Power source for specified power supply is unavailable, or out of acceptable range.Check the AC power source

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates

20 About Your SystemE1913 CPU & Firmware MismatchThe BMC firmware does not support the CPU.Update to the latest BMC firmware. See the BMC User’s G

About Your System 21E201F DRAC Config Dell remote access controller (DRAC) configuration failure. Check screen for specific error messages.Ensure that

22 About Your SystemSolving Problems Described by LCD Status MessagesWhen a single message appears on the status LCD, locate the code in Table 1-4 and

About Your System 23Removing LCD Status MessagesFor faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is

24 About Your SystemBIOS Update Attempt Failed!Remote BIOS update attempt failed. Retry the BIOS update. If problem persists, see "Getting Help&q

About Your System 25Diskette drive n seek failureIncorrect configuration settings in the System Setup program.Run the System Setup program to correct

26 About Your SystemGate A20 failure Faulty keyboard controller; faulty system board.See "Getting Help" on page 131.General failure The oper

About Your System 27No boot device available Faulty or missing optical/diskette drive subsystem, hard drive, or hard-drive subsystem, or no boot disk

28 About Your SystemPCI BIOS failed to install PCI device BIOS (Option ROM) checksum failure is detected during shadowing. Loose cables to expansion c

About Your System 29The amount of system memory has changedMemory has been added or removed or a memory module may be faulty.If memory has been added

Contents 3Contents1 About Your SystemOther Information You May Need . . . . . . . . . . . . . . . . . . . . . . . . . 9Accessing System Features Duri

30 About Your SystemWarning MessagesA warning message alerts you to a possible problem and prompts you to respond before the system continues a task.

About Your System 31Alert MessagesSystems management software generates alert messages for your system. Alert messages include information, status, wa

32 About Your System

Using the System Setup Program 33Using the System Setup ProgramAfter you set up your system, run the System Setup program to familiarize yourself with

34 Using the System Setup ProgramUsing the System Setup ProgramTable 2-1 lists the keys that you use to view or change information on the System Setup

Using the System Setup Program 35Figure 2-1. Main System Setup Program ScreenTable 2-2 lists the options and descriptions for the information fields t

36 Using the System Setup ProgramMemory Information Displays information related to installed system, video, and redundant memory, including size, typ

Using the System Setup Program 37CPU Information ScreensTable 2-3 lists the options and descriptions for the information fields that appear on the CPU

38 Using the System Setup ProgramIntegrated Devices ScreenTable 2-4 lists the options and descriptions for the information fields that appear on the I

Using the System Setup Program 39System Security ScreenTable 2-6 lists the options and descriptions for the information fields that appear on the Syst

4 ContentsSystem and Setup Password Features. . . . . . . . . . . . . . . . . . . . . . 40Using the System Password . . . . . . . . . . . . . . . .

40 Using the System Setup ProgramExit ScreenAfter you press <Esc> to exit the System Setup program, the Exit screen displays the following optio

Using the System Setup Program 41To change or delete an existing password, you must know the password (see "Deleting or Changing an Existing Syst

42 Using the System Setup Program6Either reboot your system now for your password protection to take effect or continue working. NOTE: Password prote

Using the System Setup Program 435Confirm that Not Enabled is displayed for the System Password option. If Not Enabled is displayed for the System Pas

44 Using the System Setup ProgramDeleting or Changing an Existing Setup Password1Enter the System Setup program and select the System Security option.

Installing System Components 45Installing System ComponentsThis section describes how to install the following system components:• Power supply• Cooli

46 Installing System ComponentsOpening and Closing the SystemThe system is enclosed by a bezel and cover. To upgrade or troubleshoot the system, remov

Installing System Components 47Figure 3-2. Installing and Removing the Bezel Installing the Bezel1Insert the hooks on the end of the bezel into the be

48 Installing System ComponentsOpening the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any

Installing System Components 49Figure 3-3. Installing and Removing the System Cover1 latch release lock 2 system cover 3 chassis hooks4cover latch3124

Contents 5Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72Removing the Diskette Drive . . . . . . . . . . . .

50 Installing System ComponentsPower SupplyYour system supports one power supply rated at an output of 800 W. NOTICE: To ensure proper system coolin

Installing System Components 51Figure 3-4. Installing and Removing the Power SupplyInstalling the Power Supply1 Slide the power supply into the chassi

52 Installing System Components3Connect the power cables to the following components where applicable (see Figure 6-2 for connector locations):• PWR1

Installing System Components 53Figure 3-5 shows the positions and identification numbers of the fans.Figure 3-5. Cooling FansRemoving and Installing a

54 Installing System ComponentsFigure 3-6. Installing and Removing a Fan From the Fan BracketsRemoving and Installing the Cooling Shroud Fan CAUTION:

Installing System Components 553Remove the fan from the bracket by squeezing the release handles on top of the fan and pulling the fan out of the brac

56 Installing System ComponentsExpansion CardsYour system provides one half-length (slot 1) and five full-length (slots 2-6) expansion card slots conf

Installing System Components 57Installing an Expansion Card CAUTION: Only trained service technicians are authorized to remove the system cover and

58 Installing System Components5Remove the filler bracket on the slot you will be using. NOTE: Keep this bracket if you need to remove the expansion

Installing System Components 598 If applicable, reinstall the expansion-card stabilizer:aInsert the two round tabs on the stabilizer into the stabiliz

6 ContentsSystem Board (Service-Only Procedure) . . . . . . . . . . . . . . . . . . . . 97Removing the System Board . . . . . . . . . . . . . . . .

60 Installing System ComponentsFigure 3-10. Removing and Installing the Hard-Drive Bay9Remove the drive from the hard-drive bay. See Figure 3-11.aLoos

Installing System Components 61Figure 3-11. Removing and Installing a Hard DriveInstalling a Hard Drive CAUTION: Only trained service technicians are

62 Installing System Components3Install the hard-drive bay. See Figure 3-10:aSlide the hard-drive bay into the system until the drive bay contacts the

Installing System Components 63• For up to four SAS or SATA drives in a level 0 or 1 RAID configuration, connect the cables to an optional SAS control

64 Installing System ComponentsFigure 3-13. Four-hard-drive Configuration (SAS Controller Card)1 central fan retention bracket 2 expansion-slot 4 (PCI

Installing System Components 65• For up to six SAS or SATA drives in a level 0, 1, 5, or 10 RAID configuration, connect the cables to an optional SAS

66 Installing System ComponentsFigure 3-14. Six-hard-drive Configuration (SAS RAID Controller Daughter Card)5 Replace the center fan bracket. See &quo

Installing System Components 677Close the system. See "Closing the System" on page 48.8Replace the bezel, if removed. See "Installing t

68 Installing System ComponentsFigure 3-15. Installing and Removing the Half-Height Tape Backup Unit or Optical DriveInstalling an Internal SCSI Tape

Installing System Components 694If applicable, disconnect the cables from the SAS RAID controller daughter card or expansion card and pull the cables

Contents 7Troubleshooting Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . 117Troubleshooting the Microprocessors . . . . . . . . . . .

70 Installing System Components22Finish configuring the SCSI tape backup unit according to the documentation you received with the device.23Perform a

Installing System Components 71Installing an Optical Drive CAUTION: Only trained service technicians are authorized to remove the system cover and ac

72 Installing System ComponentsDiskette DriveRemoving the Diskette Drive CAUTION: Only trained service technicians are authorized to remove the syste

Installing System Components 73Figure 3-16. Installing and Removing the Diskette Drive1 diskette drive 2 diskette drive ribbon cable 3 diskette drive

74 Installing System ComponentsInstalling the Diskette Drive Into the Drive CarrierPlace the diskette drive into the drive carrier with the connectors

Installing System Components 755To remove the diskette drive filler plate, pull the retention spring slightly away from the filler plate, then lift th

76 Installing System Components5Remove the system battery. NOTICE: To avoid damage to the battery connector, you must firmly support the connector w

Installing System Components 77Cooling ShroudThe cooling shroud produces and directs airflow over the system memory modules with an attached hot-plug

78 Installing System ComponentsFigure 3-19. Installing and Removing the Fan Brackets and Cooling Shroud1 center fan bracket release latch (2)2 cooling

Installing System Components 79Installing the Cooling ShroudTo install the cooling shroud, align the rails on the right side of the shroud with the tr

8 ContentsBefore You Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134Contacting Dell. . . . . . . . . . . . . . . . . . . .

80 Installing System ComponentsRemoving the Back Fan Bracket CAUTION: Only trained service technicians are authorized to remove the system cover and

Installing System Components 81Each channel consists of two DIMM sockets: • Channel 0 contains DIMM_1, DIMM_5.• Channel 1 contains DIMM _2, DIMM_6.• C

82 Installing System ComponentsGeneral Memory Module Installation GuidelinesTo ensure optimal performance of your system, observe the following guidel

Installing System Components 83Memory Mirroring SupportThe system supports memory mirroring if eight identical memory modules are installed in the sys

84 Installing System ComponentsFigure 3-21. Installing and Removing a Memory Module6Align the memory module's edge connector with the alignment k

Installing System Components 8513 If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 2 through st

86 Installing System Components3 Remove the cooling shroud. See "Removing and Installing the Cooling Shroud Fan" on page 54.4 Remove the fil

Installing System Components 876Attach the card to the expansion-bay bracket:aPosition the RAC card on the expansion-bay bracket so that the plastic s

88 Installing System ComponentsReplacing a Processor CAUTION: Only trained service technicians are authorized to remove the system cover and access a

Installing System Components 89Figure 3-23. Installing and Removing the Heat Sink7Wait 30 seconds for the heat sink to loosen from the processor.8Open

About Your System 9About Your SystemThis section describes the physical, firmware, and software interface features that provide and ensure the essenti

90 Installing System ComponentsFigure 3-24. Installing and Removing a Processor13 Lift the processor out of the socket and leave the release lever up

Installing System Components 91 NOTICE: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into th

92 Installing System ComponentsSAS RAID Controller Daughter CardYour system has a dedicated slot (INT STORAGE) for an optional SAS RAID controller dau

Installing System Components 93Figure 3-25. Replacing a SAS RAID Controller Daughter Card BatteryRemoving the SAS RAID Controller Daughter Card1If app

94 Installing System ComponentsTo replace the SAS RAID controller daughter card battery, see "Replacing the SAS RAID Controller Daughter Card Bat

Installing System Components 95Installing the SAS RAID Controller Daughter Card1Hold the SAS RAID controller daughter card by its edges and align the

96 Installing System Components7 Disconnect the control panel cable from the back of the control panel. See Figure 3-27. NOTICE: Do not pull on the c

Installing System Components 97Installing the Control Panel Assembly1Insert the control panel assembly display module into the chassis cutout and secu

98 Installing System Components9 Remove all expansion cards from the expansion bay. See "Removing an Expansion Card" on page 58.10If present

Installing System Components 99Figure 3-28. Removing the System BoardInstalling the System Board CAUTION: Only trained service technicians are author