Dell PowerEdge M820 (for PE VRTX) User Manual

Dell PowerEdge M820(For Dell PowerEdge VRTX Enclosure) Owner's ManualRegulatory Model: FHBRegulatory Type: FHB007

• The Dell Chassis Management Controller for Dell PowerEdge VRTX User’s Guide provides information on installing, configuring and using the Chassis Ma

Error Code Message InformationDetails The removed device may be necessary for proper operation. System functionality may be degraded.Action If removal

Error Code Message InformationAction Check presence, reinstall or reconnect, then reattempt the update. If the issue persists, see Getting Help.HWC401

Error Code Message InformationHWC5031Message IO module <number> is offline.Details The CMC has powered off the IOM.Action If the issue persists,

Error Code Message InformationAction Remove and reapply input power. If the issue persists, see Getting Help.HWC7002Message Server <number> heal

Error Code Message InformationAction Review System Log or front panel for additional information.LNK2700Message The <name> LAN heartbeat is lost

Error Code Message InformationDetails The memory may not be seated correctly, misconfigured, or has failed. Memory size is reduced.Action Re-seat the

Error Code Message InformationAction Re-seat the memory modules. If the issue persists, see Getting Help.MEM0701Message Correctable memory error rate

Error Code Message InformationMEM1016Message Memory device at location <location> is not installed correctly.LCD Message Memory <location>

Error Code Message InformationDetails The memory may not be seated correctly, misconfigured, or has failed.Action Check the memory configuration. Re-s

Error Code Message InformationOSE0005Message Agent is not responding.Details Graceful shutdown request to an agent via the BMC did not occur due to a

2Using the system setup and boot managerSystem Setup enables you to manage your system hardware and specify BIOS-level options.The following keystroke

Error Code Message InformationPCI1302Message A bus time-out was detected on a component at bus <bus>device<device>function <func>.De

Error Code Message InformationAction Cycle input power, update component drivers, if device is removable reinstall the device at the next scheduled se

Error Code Message InformationDetails System performance may be degraded, or system may fail to operate.Action Cycle input power, update component dri

Error Code Message InformationPCI1356Message A bus uncorrectable error was detected on a component at slot <number>.Details System performance m

Error Code Message InformationPCI2002Message A fatal IO error detected on a component at slot <number>.LCD Message Fatal IO error on slot <nu

Error Code Message InformationAction Cycle input power, update component drivers, remove and reinstall the device at the next service window.PCI3010Me

Error Code Message InformationAction If unintended, verify drive installation. Remove and re-seat the indicated disk. If the issue persists, see Get

Error Code Message InformationAction Re-seat the memory modules. If the issue persists, see Getting Help.PST0129Message Memory is detected, but is not

Error Code Message InformationDetails System BIOS detected a failure with the DMA controller during system POST. Action Remove and reapply input pow

Error Code Message InformationPST0139Message Keyboard controller failed.LCD Message Keyboard controller failed. Power cycle system.Details System BIOS

Choosing the system boot modeSystem Setup allows you to specify the following boot modes for installing your operating system:• BIOS boot mode (the de

Error Code Message InformationDetails System BIOS shutdown test failed during POST.Action Check system event log for CMOS battery exceptions. Remove

Error Code Message InformationAction Check system video and review event log for additional information.PST0256Message POST fatal error detected.LCD M

Error Code Message InformationAction Verify the input source is attached to the power supply. Verify the input power is within the operating requireme

Error Code Message InformationAction1. Remove and reinstall the power supply. 2. Check cables and subsystem components in the system for damage.3. If

Error Code Message InformationLCD Message PSU redundancy degraded. Check PSU cables.Details The current power operational mode is non-redundant becaus

Error Code Message InformationDetails The user-defined power settings have affected system operation.Action If unintended, review system configuration

Error Code Message InformationAction Wait for the media to be ready.RFM1006Message Removable Flash Media <name> is offline.Details At boot, the

Error Code Message InformationDetails The media is being prepared or is under maintenance. If the problem persists, reinstall the card. Action If uni

Error Code Message InformationRFM1203Message Internal Dual SD Module is not redundant.Details Internal Dual SD Module is not redundant.Action Install

Error Code Message InformationSEC0000Message The chassis is open.LCD Message Intrusion detected. Check chassis cover.Details The chassis is open. Syst

NOTE: For the standard graphics browser only.<Esc> Moves to the previous page till you view the main screen. Pressing <Esc> in the main sc

Error Code Message InformationSEC0031Message The chassis is open while the power is on.LCD Message Intrusion detected. Check chassis cover.Details The

Error Code Message InformationSEC0043Message BIOS Authenticated Code Module detected an Intel Trusted Execution Technology (TXT) error during POST.LCD

Error Code Message InformationSEC0608Message A password violation detected.Details This may apply to a physical or remote access attempt.Action Check

Error Code Message InformationAction Reboot the management controller or iDRAC. Cycle system input power. If problem persists call support.SEL1204Mess

Error Code Message InformationDetails PXE is one way to boot a system from the network.Action Check the network and PXE server configuration.SEL1306Me

Error Code Message InformationAction Check the network cable and network connections.SEL1508Message Member <number> could not join the Chassis G

Error Code Message InformationDetails FlexAddress is not implemented in one of the versions of firmware. Please update the firmware.Action Check firm

Error Code Message InformationTMP0104Message The system board <name> temperature is outside of range.LCD Message System board <name> tempe

Error Code Message InformationTMP0110Message The memory module <number> temperature is outside of range.LCD Message Memory module <number>

Error Code Message InformationLCD Message The <name> temperature is outside of range. Check FansAction Check the system operating environment an

Menu Item DescriptionSystem Profile SettingsDisplays options to change the processor power management settings, memory frequency, and so on.System Sec

Error Code Message InformationAction Check the system operating environment and review event log for fan failures.TMP0100Message Disk drive bay temper

Error Code Message InformationLCD Message Control panel temperature is outside of range.Details Ambient air temperature is too warm or one or more fan

Error Code Message InformationVLT0102Message Processor module <name> voltage is greater than the upper warning threshold.LCD Message Processor m

Error Code Message InformationVLT0200Message The system board <name> voltage is less than the lower critical threshold.LCD Message System board

Error Code Message InformationVLT0203Message The system board <name> voltage is greater than the upper critical threshold.LCD Message System boa

Error Code Message Information3. If the issue persists, see Getting Help.VLT0207Message The memory module <number> <name> voltage is less

Error Code Message InformationAction1. Review system logs for power supply exceptions.2. Re-configure the system to minimum configuration, inspect and

Error Code Message InformationIf multiple voltage exceptions occur consecutively the system may power down in fail-safe mode.Action1. Review system lo

Error Code Message InformationIf multiple voltage exceptions occur consecutively the system may power down in fail-safe mode.Action1. Review system lo

Error Code Message InformationIf multiple voltage exceptions occur consecutively the system may power down in fail-safe mode.Action1. Review system lo

Menu Item Descriptionand Dell Fault Resilient Mode. By default, the Memory Operating Mode option is set to Optimizer Mode.NOTE: The Memory Operating M

Error Code Message InformationIf multiple voltage exceptions occur consecutively the system may power down in fail-safe mode.Action1. Review system lo

Error Code Message InformationLCD Message Memory module <number> <name> voltage is outside of range.Details System hardware detected an ov

Error Code Message InformationDetails System hardware detected an over voltage or under voltage condition.If multiple voltage exceptions occur consecu

Error Code Message Information2. Re-seat the PCIe mezzanine card.3. If the issue persists, see Getting Help.Warning messagesA warning message alerts y

9Getting help Contacting DellNOTE: If you do not have an active Internet connection, you can find the contact information on your purchase invoice, pa

Menu Item DescriptionDCU IP Prefetcher Allows you to enable or disable DCU IP prefetcher. By default, the DCU IP Prefetcher option is set to Enabled.E

Integrated devices screenMenu Item DescriptionIntegrated RAID ControllerAllows you to enable or disable the integrated RAID controller. By default, th

Serial Communications screenMenu Item DescriptionSerial CommunicationAllows you to enable the COM port or Console Redirection options.Serial Port Addr

Menu Item DescriptionNOTE: When C state is enabled, the Monitor/Mwait sub-option must also be enabled. This field allows you to enable Monitor/Mwait i

Notes, Cautions, and WarningsNOTE: A NOTE indicates important information that helps you make better use of your computer.CAUTION: A CAUTION indicates

Menu Item DescriptionBIOS Update ControlAllows you to update the BIOS using either DOS or UEFI shell-based flash utilities. For environments that do n

NOTE: Your system is shipped with the system and setup password feature disabled.Assigning a system and/or setup passwordNOTE: The password jumper ena

If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password. You have three attempts to enter

Entering the UEFI boot managerNOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft Windows Server 2008 x64 version) to be in

Menu Item DescriptionDriver Health MenuDisplays a list of the drivers installed on the system and their health status.Launch System SetupEnables you t

3Installing server module componentsRecommended toolsYou may need the following items to perform the procedures in this section:• #1 and #2 Phillips s

Figure 4. Removing and installing a server module1. server module handle 2. release button3. PCIe label on server module 4. guide rail on server modul

Opening and closing the server moduleOpening the server moduleCAUTION: Many repairs may only be done by a certified service technician. You should onl

Closing the server module1. Ensure that no tools or parts are left inside the server module.2. Align the notches in the edges of the chassis with the

3. PCIe mezzanine card 2 - Fabric B 4. PCIe mezzanine card support bracket5. PCIe mezzanine card 3 - Fabric C 6. cooling shroud7. PCIe mezzanine card

Contents1 About your system... 7Introduction...

3. slots on the chassis (4)Installing a server moduleNOTE: Ensure that you remove the server module partitions before installing the M820 server modul

NOTE: To locate J_BP0, J_BP1, MiniPERC CARD, see System Board Connectors.Removing a hard drive/SSDCAUTION: Many repairs may only be done by a certifie

Installing a hard drive/SSDCAUTION: When a replacement hot-swappable hard drive/SSD is installed and the server module is powered on, the hard drive a

Figure 9. Removing and installing a hard drive/SSD in a hard-drive/SSD carrier1. hard drive/SSD 2. screw holes (4)3. hard-drive/SSD carrier 4. screws

Two SAS hard-drive system supportsA half-length SAS hard-drive backplaneNOTE: For more information on supported hard-Drive/SSD and drive backplane con

Figure 10. Removing and installing the hard-drive/SSD backplane (full-length)1. guide pins (6) 2. backplane connectors (2)3. hard-drive/SSD backplane

Figure 11. Removing and installing the hard-drive/SSD backplane (half-length)1. guide pins (3) 2. backplane connector3. hard-drive/SSD backplane 4. ha

PCIe mezzanine cardsThe server module supports Dell PCIe mezzanine cards. x8 PCIe Gen 2 cards are supported. No other mezzanine cards, such as Etherne

Figure 12. Removing and installing a PCIe mezzanine card1. PCIe mezzanine cards (2) 2. Fabric B PCIe mezzanine card slot3. Fabric C PCIe mezzanine car

8. Close the server module.9. Install the server module in the enclosure.Network Daughter Card/LOM riser cardRemoving the Network Daughter Card/LOM ri

Removing and installing a server module... 25Removing a server

Installing the Network Daughter Card/LOM riser cardCAUTION: Many repairs may only be done by a certified service technician. You should only perform t

Figure 14. Replacing the SD card1. SD card 2. management riser card3. USB connector 4. SD card slotsInternal USB keyThe server module provides an inte

6. Close the server module.7. Install the server module in the enclosure.8. Enter the System Setup and verify that the USB key is detected by the syst

Figure 16. replacing the SD vflash card1. SD vFlash card 2. SD vFlash card slot identification label3. SD vFlash card slotProcessor/DIMM blankCAUTION:

Figure 17. Removing and installing a processor/DIMM blank1. processor socket 2. processor/DIMM blank3. tabs (4) 4. heat sink retention screws (4)Insta

Processors• Your system supports up to four Intel Xeon processor E5-4600 v2 and E5-4600 product family.• Dual-processor configuration is supported.• U

Figure 18. Installing and removing a heat sink1. screws (4) 2. heat sink6. Use a clean, lint-free cloth to remove any thermal grease from the surface

Figure 19. Processor shield opening and closing lever sequence1. OPEN 1st label 2. open first lever3. processor 4. close first lever5. CLOSE 1st label

Figure 20. Installing and removing a processor1. socket-release lever 2 2. pin-1 corner of processor3. tabs (2) 4. processor shield5. socket protectiv

NOTE: If you are installing just one processor, it must be installed in socket CPU1.1. If applicable, remove the heat-sink blank.2. Unlatch and rotate

Mode-specific guidelines...56Sample memory

7. Install the cooling shroud.8. Close the server module.9. Install the server module in the enclosure.As the system boots, it detects the presence of

Figure 21. Removing and installing the system board1. I/O connector cover 2. retention pin3. system board 4. tabs on system chassis5. slots in system

When the board assembly is installed correctly, the tabs on the system board pan snap into the corresponding openings in the floor of the server modul

Figure 22. Memory socket locationsMemory channels are organized as follows:Processor 1 channel 0: memory sockets A1, A5, and A9channel 1: memory socke

Processor 3 channel 0: memory sockets C1, C5, and C9channel 1: memory sockets C2, C6, and C10channel 2: memory sockets C3, C7, and C11channel 3: memor

Processor TypeDIMM TypeDIMMs Populated/ChannelOperating Frequency (in MT/s) Maximum DIMM Rank/Channel1.5 V 1.35 V1600,1333, and 1066Octal rank2 1600,1

Table 2. Processor and heat sink configurationsProcessor ConfigurationProcessor Type (in Watts)Heat SinkNumber of DIMMsMaximumReliability, Availabilit

With memory sparing enabled, the system memory available to the operating system is reduced by one rank per channel. For example, in a dual-processor

System Capacity (in GB)DIMM Size (in GB)Number of DIMMsOrganization and SpeedDIMM Slot Population32 4 82R x8, 1333 MT/s2R x8, 1600 MT/sA1, A2, A3, A4,

System Capacity (in GB)DIMM Size (in GB)Number of DIMMsOrganization and SpeedDIMM Slot Population2R x4, 1600 MT/s256 16 162R x4, 1333 MT/s2R x4, 1600

9 Getting help...154Contacting Dell...

System Capacity (in GB)DIMM Size (in GB)Number of DIMMsOrganization and SpeedDIMM Slot Population1R x8, 1600 MT/sB2, B3, B4, B5, B6, B7, B8, B9, B10,

System Capacity (in GB)DIMM Size (in GB)Number of DIMMsOrganization and SpeedDIMM Slot PopulationC3, C4, C5, C6, D1, D2, D3, D4, D5, D61024 32 32 4R,

8. If applicable, install the following:a. system boardb. PCIe mezzanine card(s)c. SSD/hard-drive backplane(s)9. If applicable, close the latch on the

3. Remove the cooling shroud.4. If required, remove the following:a. PCIe mezzanine card(s)b. SSD/hard-drive backplane(s)c. system board5. If required

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in

NOTE: The storage controller card is located underneath the drive bays.NOTE: The storage controller card is installed on the system board connector la

3. tabs (2) 4. connectorInstalling the storage controller card1. Holding by its edges, position the storage controller card so that the card-connector

4Troubleshooting your systemSafety first—for you and your systemCAUTION: Many repairs may only be done by a certified service technician. You should o

Troubleshooting hard drivesCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simpl

Troubleshooting An Internal SD CardCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting a

1About your systemIntroductionThis document provides information on the Dell PowerEdge M820 server module that is specifically configured for the Powe

Troubleshooting the system boardCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and

5Using system diagnosticsIf you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The

System diagnostics controlsMenu DescriptionConfiguration Displays the configuration and status information of all detected devices.Results Displays th

6Jumpers and connectors System board jumper settingsCAUTION: Many repairs may only be done by a certified service technician. You should only perform

System board connectorsFigure 26. System board connectorsTable 6. System board connectorsItem Connector Description1 PWRD_EN, NVRAM_CLR System configu

Item Connector Description8 MEZZ4_FAB_B PCIe mezzanine card connector for Fabric B9 NETWORK DAUGHTER CARD 2 (bNDC2)Network daughter card connector10 C

4. Relocate the jumper plug to disable the password feature.5. Reinstall the system board.6. Close the server module.7. Install the server module in t

7Technical specificationsProcessorProcessor type Up to four Intel Xeon E5-4600 and E5-4600 v2 product family processorMemoryArchitecture 1600 MT/s, 13

ConnectorsFrontUSB Three 4-pin, USB 2.0-compliantInternalUSB Two 4-pin, USB 2.0-compliantSD Two internal SD cards dedicated for the hypervisorPCIe Mez

EnvironmentalNOTE: Outside the standard operating temperature (10 °C to 35 °C), the system can operate down to 5 °C or up to 40 °C for a maximum of 10

Front-panel features and indicatorsFigure 2. Front-panel features and indicators1. drive bay 0 2. drive bay 13. SAS hard drives/PCIe SSDs 4. status/id

8System messagesLCD status messagesThe LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For in

Error Code Message InformationAMP0300Message The system board <name> current is less than the lower warning threshold.Details System board <n

Error Code Message Information2. Check system logs for power related failures.3. Review system configuration changes.4. If the issue persists, see Get

Error Code Message InformationDetails Disk drive bay <name> current is outside of the optimum range.Action1. Review system power policy.2. Check

Error Code Message InformationAMP0313Message System level current is less than the lower warning threshold.LCD Message System level current is outside

Error Code Message InformationAMP0318Message Chassis power level current is less than the lower warning threshold.Details Chassis power level current

Error Code Message InformationDetails Chassis power level current is outside of the optimum range.Action1. Review system power policy.2. Check system

Error Code Message InformationAction Check the operating system, application, hardware, and system event log for exception events.ASR0100Message The B

Error Code Message InformationASR0105Message The operating system watchdog timer powered off the system.Details The operating system or an application

Error Code Message InformationAction Allow the battery to charge. If the issue persists, see Getting Help.BAT0007Message The storage battery has faile

Figure 3. Hard-drive/SSD indicators1. drive activity indicator (green) 2. drive status indicator (green and amber)NOTE: If the drive is in Advanced Ho

Error Code Message InformationDetails The <name> battery is either missing, bad, or unable to charge due to thermal issues.Action Check system f

Error Code Message InformationCPU0003Message CPU <number> is stuck in POST.Action1. Turn system off and remove input power for one minute. Reap

Error Code Message InformationCPU0010Message CPU <number> is throttled.Details The CPU is throttled due to thermal or power conditions.Action Re

Error Code Message InformationAction Check system operating environment, fans, and heat-sinks.CPU0200Message CPU <number> <name> voltage i

Error Code Message Information4. If the issue persists, see Getting Help.CPU0203Message CPU <number> <name> voltage is greater than the

Error Code Message Information4. If the issue persists, see Getting Help.CPU0701Message CPU <number> protocol error detected.LCD Message CPU <

Error Code Message Information5. If the issue persists, see Getting Help.CPU0704Message CPU <number> machine check error detected.LCD Message

Error Code Message InformationCPU0803Message The power input for CPU <number> voltage regulator module is lost.LCD Message Lost power input for

Error Code Message InformationLCD Message CPU <number> voltage regulator module incorrectly configured. Check configuration.Details System perfo

Error Code Message InformationDetails The backplane may be necessary for proper operation. System functionality may be degraded.Action If removal was