Dell PowerVault LTO3-060 User Manual download pdf (Page 19)

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Troubleshooting: Dell

PowerVault

LTO3-060 Tape Drive User's Guide

Obtaining Drivers and Firmware Upgrades

Service Mode

Working with Dumps

Executing Service Functions

General Guidelines

Interpreting error conditions using status LEDs

Methods of Receiving Errors and Messages

Resolving Problems Reported by the System

Resolving Media-Related Problems

Removing a Tape Drive

TapeAlert

Manually Removing a Tape Cartridge

Obtaining Drivers and Firmware Upgrades

Periodically check for updated levels of firmware by visiting the Web at support.dell.com.

Service Mode

The tape drive can run diagnostics, and save ("dump") vital technical data to drive memory. The drive must be in service mode to perform these functions. The unload

button can be used to place the drive in service mode and select a service function. To enter service mode, press the unload button and hold for 6 seconds. When the

Ready LED starts to flash rapidly, then the drive is in service mode.

While in Service Mode, the drive indicates the Service Function that is to be executed by displaying one of the sequences of LEDs shown in Table 1. Service Mode.

When the drive is first placed in service mode, the ready LED is flashing rapidly, indicating that the drive is ready to execute service function 1. Press the button once

per second to increment the service functions one by one. When you reach the desired service function, execute it by either loading a cartridge, or by double clicking

the Unload button quickly. Exact instructions for executing the service functions are given in Executing Service Functions.

Table 1. Service Functions

NOTICE: When updating firmware, do not power off the tape drive until the update is complete, or the firmware may be lost.

NOTE: Service functions cannot be performed concurrently with read or write operations. While in service mode, the tape drive does not accept SCSI

commands from the system. Close all tape drive applications before entering service mode.

Service

Function

Description

Ready

(green)

Activity

(green)

Clean

(amber)

Fault

(amber)

Standalone diagnostics (self

test)

Flashing rapidly

OFF

Varies

Force dump to RAM

OFF

Flashing rapidly

OFF

Varies

RESERVED for Trained

Service Personnel

Flashing rapidly

OFF

Varies

Copy dump to flash

OFF

Flashing rapidly

Varies

Erase flash

Flashing rapidly

OFF

Flashing rapidly

Varies

RESERVED for Trained

Service Personnel

OFF

Flashing rapidly

Varies

RESERVED for Trained

Service Personnel

Flashing rapidly

Varies

1 2 ... 14 15 16 17 18 19 20 21 22 23 24 ... 35 36

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Dell PowerVault LTO3-060 User Manual Page 19

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