Dell Dimension 2100 User Manual

www.dell.comsupport.dell.comDell™ Dimension™ 2100

10www.dell.com | support.dell.comWhen Working Inside Your ComputerBefore you open the computer cover, perform the following steps in the sequence indi

100 Appendixwww.dell.com | support.dell.comMexico International Access Code: 00Country Code: 52Customer Technical Support 001-877-384-8979or 001-877-2

Appendix 101Norway (Lysaker)International Access Code: 00Country Code: 47Technical Support 671 16882Relational Customer Care 671 17514Home/Small Busin

102 Appendixwww.dell.com | support.dell.comSt. Lucia General Support 1-800-882-1521Singapore (Singapore)International Access Code: 005Country Code: 65

Appendix 103Sweden (Upplands Vasby)International Access Code: 00Country Code: 46City Code: 8Technical Support 08 590 05 199Relational Customer Care 08

104 Appendixwww.dell.com | support.dell.comThailandInternational Access Code: 001Country Code: 66Technical Support toll free: 0880 060 07Customer Serv

Appendix 105U.S.A. (Austin, Texas)International Access Code: 011Country Code: 1Automated Order-Status System toll free: 1-800-433-9014AutoTech (for po

106 Appendixwww.dell.com | support.dell.comReturning Items for Warranty Repair or CreditPrepare all items being returned, whether for repair or credit

Appendix 107Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endang

108 Appendixwww.dell.com | support.dell.comDell computers are designed, tested, and classified for their intended electromagnetic environment. These e

Appendix 109Once you have determined your computer’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that chang

113 Ground yourself by touching an unpainted metal surface at the back of the computer before touching anything inside your computer.While you work, p

110 Appendixwww.dell.com | support.dell.com• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Appendix 111NOM Information (Mexico Only)The following information is provided on the device(s) described in this document in compliance with the requ

112 Appendixwww.dell.com | support.dell.comInformación para NOM (únicamente para México)La información siguiente se proporciona en el dispositivo o en

Appendix 113Dell-branded hardware products purchased in the U.S. or Canada come with either a one-year limited warranty, a two-year limited warranty,

114 Appendixwww.dell.com | support.dell.comDell will repair or replace products covered under this limited warranty that are returned to Dell’s facili

Appendix 115DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTI

116 Appendixwww.dell.com | support.dell.comThis limited warranty does not cover any items that are in one or more of the following categories: softwar

Appendix 117Limited Warranty Coverage During Year TwoDuring the second year of this limited warranty, Dell will provide, on an exchange basis and subj

118 Appendixwww.dell.com | support.dell.comGeneral ProvisionsTHIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS

Appendix 119Three-Year Limited Warranty (U.S. Only) Dell Computer Corporation (“Dell”) manufactures its hardware products from parts and components th

12www.dell.com | support.dell.com

120 Appendixwww.dell.com | support.dell.comCoverage During Year OneDuring the one-year period beginning on the invoice date, Dell will repair or repla

Appendix 121You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your o

122 Appendixwww.dell.com | support.dell.comThese provisions apply to Dell’s three-year limited warranty only. For provisions of any service contract c

Appendix 123Dell will repair or replace products covered under this limited warranty that are returned to Dell’s facility. To request warranty service

124 Appendixwww.dell.com | support.dell.comDELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILIT

Appendix 125This limited warranty does not cover any items that are in one or more of the following categories: software; external devices (except as

126 Appendixwww.dell.com | support.dell.comCoverage During Year TwoDuring the second year of this limited warranty, Dell will provide, on an exchange

Appendix 127DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARR

128 Appendixwww.dell.com | support.dell.comDamage due to shipping the products to you is covered under this limited warranty. Otherwise, this limited

Appendix 129Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing warr

www.dell.com | support.dell.comSECTION 1Connecting a PrinterTransferring Information to a New Computer (Windows XP Only)Setting Up a Home and Office N

130 Appendixwww.dell.com | support.dell.comGeneral ProvisionsDELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THIS LIMITED WARRAN

Appendix 131“Total Satisfaction” Return Policy (U.S. and Canada Only)If you are an end-user customer who bought new products directly from a Dell comp

132 Appendixwww.dell.com | support.dell.comOne-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only)GuaranteeDell Computer Corpo

Appendix 133Limitation and Statutory RightsDell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this G

134 Appendixwww.dell.com | support.dell.com

Index 135Aaudio. See soundBbatterydisposal, 88replacing, 88BIOS, 86Ccardsadding, 73connectors, 66removing, 77CD drivefixing problems, 36CD-RW drivefix

136 Index136 IndexHhard drivefixing problems, 38help fileaccessing, 24Iinstalling cards, 73installing drives, 67installing memory, 78Internetfixing pr

Index 137Ttechnical assistancetelephone numbers and addresses, 92warranty repair or credit, 106Tell Me How help fileaccessing, 24troubleshooting, 22tu

138 Index138 Index

14 Setting Upwww.dell.com | support.dell.comSee the documentation that came with the printer for any recommended preparation procedures, such as:• Rem

Setting Up 153 Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel.4 Install the printer dr

16 Setting Upwww.dell.com | support.dell.comUSB Printer HINT: You can connect USB devices while the computer is turned on.1Install the printer driver

Setting Up 17To check if your printer driver is installed on a computer running the Windows XP operating system, click the Start button, click Control

18 Setting Upwww.dell.com | support.dell.comWindows XP provides a Network Setup Wizard to guide you through the process of sharing files, printers, or

Setting Up 194 Click Shut down and then click OK. The computer automatically turns off after the shutdown process finishes.5 Turn off your monitor and

HINT: A HINT indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to

20 Setting Upwww.dell.com | support.dell.com

www.dell.com | support.dell.comSECTION 2Finding SolutionsAccessing Help FilesPower ProblemsStart-Up Error MessagesVideo and Monitor ProblemsSound and

22 Solving Problemswww.dell.com | support.dell.comSometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly f

Solving Problems 23See page 26.See page 28.See page 29.See page 32.See page 34.See page 35.See page 35.See page 39.See page 40.See page 31.See page 39

24 Solving Problemswww.dell.com | support.dell.comTO ACCESS THE Tell Me How HELP FILEMicrosoft® Windows® XP1 Click the Start button, and then click H

Solving Problems 25 HINT: See the Tell Me How help file for information on the standby mode.CHECK THE POWER LIGHT— When the power light is lit or bl

26 Solving Problemswww.dell.com | support.dell.comIf the screen is blank HINT: See the monitor documentation for fault indications and troubleshootin

Solving Problems 27If the screen is difficult to readCHECK THE BACK PANEL LIGHTS— If all four lights below the serial port are not green, call Dell f

28 Solving Problemswww.dell.com | support.dell.com HINT: The volume control in some MP3 players overrides the Windows volume setting. If you have bee

Solving Problems 29 HINT: If you need technical assistance for your printer, call the printer’s manufacturer. Dell does not cover the printer’s warra

Contents 3Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 7When Using Your Computer. . . . . . . . . . . . . . . . . . . 7Er

30 Solving Problemswww.dell.com | support.dell.comIf you cannot print to a USB printerVERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWSWindows XP1 Cli

Solving Problems 31 HINT: If you need technical assistance for your scanner, call the scanner’s manufacturer. Dell does not cover the scanner’s warra

32 Solving Problemswww.dell.com | support.dell.com NOTICE: Connect the modem to an analog telephone jack only. Connecting the modem to a digital tele

Solving Problems 33VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWSWindows XP1 Click the Start button.2 Click Control Panel.3 Click Network and Int

34 Solving Problemswww.dell.com | support.dell.comIF YOU CONNECTED THE MOUSE BEFORE TURNING ON THE COMPUTER, RECONNECT THE MOUSE CABLE1 Press <Ctr

Solving Problems 35If you cannot save a file to a floppy diskCHECK THE MOUSE SETTINGSWindows XP1 Click the Start button, click Control Panel, and the

36 Solving Problemswww.dell.com | support.dell.comIf you cannot play a music CD or install a program from a CD HINT: High-speed CD drive vibration is

Solving Problems 37If you cannot play a DVD movie HINT: Because of different worldwide file types, not all DVD titles work in all DVD drives.TEST THE

38 Solving Problemswww.dell.com | support.dell.comIf the CD-RW drive stops writingIf you have a hard drive problemTURN OFF STANDBY IN WINDOWS BEFORE W

Solving Problems 39® ®CHECK THE NETWORK CABLE CONNECTOR— Ensure that the network cable connector is firmly connected to the connector on the computer

4 ContentsVideo and Monitor Problems . . . . . . . . . . . . . . . . . . . 26If the screen is blank. . . . . . . . . . . . . . . . . . . . . . 26

40 Solving Problemswww.dell.com | support.dell.comA program crashesA program stops respondingA REQUIRED .DLL FILE WAS NOT FOUND— The program that you

Solving Problems 41A program is designed for an earlier Windows operating systemA solid blue screen appearsIf you have a problem with your Internet co

42 Solving Problemswww.dell.com | support.dell.comTURN OFF CALL WAITING (CATCH-PHONE)—See your telephone directory for instructions on deactivating th

Solving Problems 43ENSURE THAT YOU ARE CONNECTED TO THE INTERNET— With the Outlook Express e-mail program open, click File. If Work Offline has a che

44 Solving Problemswww.dell.com | support.dell.com NOTICE: The Dell support website, http://support.dell.com, and the Dell Dimension ResourceCD provi

Solving Problems 455 At the Welcome Dell System Owner screen, click Next. HINT: The ResourceCD displays drivers only for hardware that Dell installed

46 Solving Problemswww.dell.com | support.dell.com4 In the Device Manager window, right-click the device for which the new driver was installed, and t

Solving Problems 47You can also use the Windows XP Hardware Troubleshooter. To use the troubleshooter, click the Start button and click Help and Suppo

48 Solving Problemswww.dell.com | support.dell.comWindows 2000To check for conflicts on a computer running Windows 2000:1 Click the Start button, poin

Solving Problems 49Windows XP and Windows Me provide a System Restore feature that allows you to return your computer to an earlier operating state if

Contents 5Resolving Other Technical Problems . . . . . . . . . . . . . . . . 43Reinstalling Drivers . . . . . . . . . . . . . . . . . . . . . . . . .

50 Solving Problemswww.dell.com | support.dell.com5 Make sure that Turn off System Restore is unchecked. Windows Me1 Click the Start button, point to

Solving Problems 513 Click Next.4 Type a name for your new restore point in the Restore point description field.The present date and time are automati

52 Solving Problemswww.dell.com | support.dell.com NOTICE: Save and close all open files and close all open programs. Do not alter, open, or delete a

Solving Problems 53Before reinstalling the Windows XP operating system to correct a problem, try correcting the problem by performing a Windows System

54 Solving Problemswww.dell.com | support.dell.com8 When the Regional Settings screen appears, select the settings for your locale, and then click Nex

Solving Problems 55 NOTICE: The operating system CD provides options for reinstalling your Windows Me operating system. The options can potentially o

56 Solving Problemswww.dell.com | support.dell.com11 Ensure that Typical is selected, and then click Next.12 Specify a computer name, workgroup, and c

Solving Problems 5725 Enter the system setup program as directed by a Dell technical support representative.26 In the system setup program Boot menu,

58 Solving Problemswww.dell.com | support.dell.com13 When prompted, enter the Windows product key, which is printed on the Microsoft label on your com

www.dell.com | support.dell.comSECTION 3Removing the Computer CoverRotating the Power SupplyLooking Inside Your ComputerAdding a 3.5-Inch DriveAdding

6 Contents4 AppendixSpecifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 82Standard Settings. . . . . . . . . . . . . . . . . . . .

60 Adding Partswww.dell.com | support.dell.com CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on pag

Adding Parts 613 Face the front of the computer. Place your left hand on the left side of the computer. Push back the release latch at the top-back ed

62 Adding Partswww.dell.com | support.dell.com CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on pag

Adding Parts 634 Lay the computer on its side as shown in the following illustration. Press the release latch while lifting the power supply. Rotate t

64 Adding Partswww.dell.com | support.dell.comWhen you rotate the power supply back into the computer, gently lift the and hold the drive cables out o

Adding Parts 65 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7.release latch and padlock r

66 Adding Partswww.dell.com | support.dell.comSystem BoardIn the illustration, the text in parentheses indicates how items are identified on the syste

Adding Parts 67 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7.Your computer includes one

68 Adding Partswww.dell.com | support.dell.com4 While facing the front of the computer, press the front-panel release tab on the top of the computer.

Adding Parts 695 Remove the front-panel insert. From the back of the front panel, press the release tab to the side. Then rotate the insert toward you

7Use the following safety guidelines to protect yourself and your computer.When Using Your Computer CAUTION: Do not operate your computer with any co

70 Adding Partswww.dell.com | support.dell.com6 Rotate the power supply (see page 62).7 Remove the metal drive bay plate covering the bay. Using a scr

Adding Parts 718 Remove the extra rails from the front of the computer frame (see the illustration below). Install the rail marked “L” on the left sid

72 Adding Partswww.dell.com | support.dell.com11 Connect a power cable to the drive. NOTICE: When you attach the extra connector to the new drive in

Adding Parts 7313 Replace the front panel.Fit the front panel’s two retaining hooks into their corresponding slots on the computer (see page 68). Then

74 Adding Partswww.dell.com | support.dell.com5 Unscrew and remove the filler bracket for the card slot you want to use. filler bracket

Adding Parts 756 Align the cutout on the bottom of the card with the crossbar in the system board connector. Gently rock the card into the connector u

76 Adding Partswww.dell.com | support.dell.comMake sure that the card is fully seated and that its bracket is within the card slot. 7 Secure the brack

Adding Parts 77Removing Cards CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7.1Turn off the

78 Adding Partswww.dell.com | support.dell.com CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on pag

Adding Parts 796 To insert a module, press out the securing clip at each end of the memory connector.7 Align the notches on the bottom of the module w

8www.dell.com | support.dell.com• To help prevent electric shock, plug the computer and device power cables into properly grounded power sources. Thes

80 Adding Partswww.dell.com | support.dell.com HINT: The system memory value reported by the operating system is 1 or 2 MB less than the memory insta

www.dell.com | support.dell.comSECTION 4SpecificationsStandard SettingsDell Technical Support Policy (U.S. Only)Contacting DellRegulatory InformationL

82 Appendixwww.dell.com | support.dell.comMicroprocessorMicroprocessor type Intel® Pentium® III that runs at an external speed of 100 or 133 MHz or an

Appendix 83MemoryArchitecture non-ECC SDRAM modulesMemory connectors two; gold contactsMemory capacities 32, 64, 128, and 256 MB (non-ECC)Minimum memo

84 Appendixwww.dell.com | support.dell.comPorts and Connectors (continued)Internally accessible:Primary EIDE channel 40-pin connector on PCI local bus

Appendix 85PhysicalHeight x Width x Depth 39 x 16.8 x 34 cm(15.375 x 6.625 x 13.375 inches) Weight 9.9 Kg (22 lbs)EnvironmentalTemperature:Operating 1

86 Appendixwww.dell.com | support.dell.comThe system setup program contains the standard settings for your computer. NOTICE: Unless you are an expert

Appendix 87System Setup ScreensThe system setup screens are organized into the following sections:• The menu bar at the top provides access to the mai

88 Appendixwww.dell.com | support.dell.com5 Replace the computer cover (see page 80), plug your computer into an electrical outlet, and turn on the co

Appendix 893 Rotate the power supply (see page 62). NOTICE: To avoid damage to the system board while you pry the battery loose, be sure to insert th

9• Adjust the tilt of the monitor, its contrast and brightness settings, and the lighting around you (such as overhead lights, desk lamps, and the cur

90 Appendixwww.dell.com | support.dell.comTechnician-assisted technical support requires the cooperation and participation of the customer in the trou

Appendix 91Definition of "Third-Party" Software and PeripheralsThird-party software and peripherals include any peripheral, accessory, or ap

92 Appendixwww.dell.com | support.dell.com HINT: Toll-free numbers are for use within the country for which they are listed.When you need to contact

Appendix 93Belgium (Brussels)International Access Code: 00Country Code: 32City Code: 2Technical Support 02 481 92 88Customer Care 02 481 91 19Home/Sma

94 Appendixwww.dell.com | support.dell.comChile (Santiago)Country Code: 56City Code: 2Sales, Customer Support, and Technical Support toll free: 1230-0

Appendix 95Denmark (Horsholm)International Access Code: 00Country Code: 45 Technical Support 45170182Relational Customer Care 45170184Home/Small Busin

96 Appendixwww.dell.com | support.dell.comFrance (Paris/Montpellier)International Access Code: 00Country Code: 33City Code: (1) (4)Home and Small Busi

Appendix 97Hong KongInternational Access Code: 001Country Code: 852Technical Support toll free: 800 96 4107Customer Service (Penang, Malaysia) 604 633

98 Appendixwww.dell.com | support.dell.comJapan (Kawasaki)International Access Code: 001Country Code: 81City Code: 44Technical Support (Server)Technic

Appendix 99Latin America Customer Technical Support (Austin, Texas, U.S.A.)512 728-4093Customer Service (Austin, Texas, U.S.A.) 512 728-3619Fax (Techn