Dell Dimension 5000 User Manual

www.dell.com | support.dell.comDell™ Dimension™ 5000FlexBay for optionalfloppy drive or Media Card Readerhard drive activity lightpower buttonmicropho

10 Finding Informationwww.dell.com | support.dell.com• Service Tag and Express Service Code • Microsoft Windows License LabelService Tag and Microsoft

100 Removing and Installing Partswww.dell.com | support.dell.com6Ensure that the cover is seated correctly before moving it to the upright position.

Appendix 101AppendixSpecificationsProcessorProcessor type Intel® Pentium® 4 with Hyper-Threading technologyNOTE: Not all Pentium 4 processors support

102 Appendixwww.dell.com | support.dell.comVideoType PCI ExpressAudioType ADI 1986 CoDecExpansion BusBus type PCI 2.3PCI Express x1 and x16Bus speed P

Appendix 103DrivesExternally accessible:one 3.5-inch drive bay (FlexBay)two 5.25-inch drive baysAvailable devicesSerial ATA drives (2), floppy drive,

104 Appendixwww.dell.com | support.dell.comControls and LightsPower control push buttonPower light green light — Blinking green in sleep state; solid

Appendix 105System SetupOverviewUse system setup as follows: • To change the system configuration information after you add, change, or remove any har

106 Appendixwww.dell.com | support.dell.comEntering System Setup1Turn on (or restart) your computer.2When the blue DELL™ logo is displayed, you must w

Appendix 107Options List — This field appears on the left side of the system setup window. The field is a scrollable list containing features that def

108 Appendixwww.dell.com | support.dell.comSystem Setup Options NOTE: Depending on your computer and installed devices, the items listed in this sect

Appendix 109USB for FlexBay This field enables and disables the internal USB for FlexBay.Off = Internal USB for FlexBay is disabled.On = Internal USB

Setting Up and Using Your Computer 11Setting Up and Using Your ComputerSetting Up a Printer NOTICE: Complete the operating system setup before you co

110 Appendixwww.dell.com | support.dell.comSecurityThis section displays available system security options.Admin Password This option provides restric

Appendix 111Boot SequenceThis feature allows you to change the boot sequence for devices.Option Settings•Diskette Drive — The computer attempts to boo

112 Appendixwww.dell.com | support.dell.com3When F2 = Setup, F12 = Boot Menu appears in the upper-right corner of the screen, press <F12>.If you

Appendix 1132Locate the 3-pin password jumper (PSWD) on the system board (see page 61), and attach the jumper plug to pins 2 and 3 to clear the passwo

114 Appendixwww.dell.com | support.dell.comClearing CMOS Settings CAUTION: Before you begin any of the procedures in this section, follow the safety

Appendix 115MouseIf your screen cursor skips or moves abnormally, clean the mouse. To clean a non-optical mouse:1Turn the retainer ring on the undersi

116 Appendixwww.dell.com | support.dell.comDell Technical Support Policy (U.S. Only)Technician-assisted technical support requires the cooperation and

Appendix 117Once you have determined your system’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes

118 Appendixwww.dell.com | support.dell.comFCC Identification InformationThe following information is provided on the device or devices covered in thi

Appendix 119Argentina (Buenos Aires)International Access Code: 00Country Code: 54City Code: 11Website: www.dell.com.arE-mail: [email protected]

12 Setting Up and Using Your Computerwww.dell.com | support.dell.comConnecting a Parallel Printer1Complete the operating system setup, if you have not

120 Appendixwww.dell.com | support.dell.comBarbados General Support1-800-534-3066Belgium (Brussels)International Access Code: 00Country Code: 32City C

Appendix 121Chile (Santiago)Country Code: 56City Code: 2Sales, Customer Support, and Technical Supporttoll-free: 1230-020-4823China (Xiamen)Country Co

122 Appendixwww.dell.com | support.dell.comCzech Republic (Prague)International Access Code: 00Country Code: 420Website: support.euro.dell.comE-mail:

Appendix 123France (Paris) (Montpellier)International Access Code: 00Country Code: 33City Codes: (1) (4)Website: support.euro.dell.comE-mail: support.

124 Appendixwww.dell.com | support.dell.comGreeceInternational Access Code: 00Country Code: 30Website: support.euro.dell.comE-mail: support.euro.dell.

Appendix 125Ireland (Cherrywood)International Access Code: 16Country Code: 353City Code: 1Website: support.euro.dell.comE-mail: dell_direct_support@de

126 Appendixwww.dell.com | support.dell.comJapan (Kawasaki)International Access Code: 001Country Code: 81City Code: 44Website: support.jp.dell.comTech

Appendix 127Latin America Customer Technical Support (Austin, Texas, U.S.A.)512 728-4093Customer Service (Austin, Texas, U.S.A.)512 728-3619Fax (Techn

128 Appendixwww.dell.com | support.dell.comMexicoInternational Access Code: 00Country Code: 52Customer Technical Support001-877-384-8979or 001-877-269

Appendix 129Norway (Lysaker)International Access Code: 00Country Code: 47Website: support.euro.dell.comE-mail: http://support.euro.dell.com/no/no/emai

Setting Up and Using Your Computer 134Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel.5

130 Appendixwww.dell.com | support.dell.comSingapore (Singapore)International Access Code: 005Country Code: 65Website: support.ap.dell.comTechnical Su

Appendix 131Spain (Madrid)International Access Code: 00Country Code: 34City Code: 91Website: support.euro.dell.comE-mail: support.euro.dell.com/es/es/

132 Appendixwww.dell.com | support.dell.comTaiwanInternational Access Code: 002Country Code: 886Website: support.ap.dell.comE-mail: [email protected]

Appendix 133U.K. (Bracknell)International Access Code: 00Country Code: 44City Code: 1344Website: support.euro.dell.comCustomer Care website: support.e

134 Appendixwww.dell.com | support.dell.comU.S.A. (Austin, Texas)International Access Code: 011Country Code: 1Automated Order-Status Servicetoll-free:

Index 135IndexAaudio. See soundBbatteryproblems, 27replacing, 98BIOS, 105boot sequenceabout, 111changing, 111-112option settings, 111bootingto a USB d

136 Index136 Indexdriversabout, 48identifying, 48drives, 79hard drive, 81installing CD/DVD, 95installing floppy, 87installing hard drive, 83problems,

Index 137memory (continued)installing, 63problems, 34removing, 65type supported, 62messageserror, 30microphoneconnector, 56, 58Microsoft Windows label

138 Index138 Indexproblems (continued)screen is hard to read, 41software, 33-34sound and speakers, 39technical support policy, 116troubleshooting tips

Index 139Wwarranty information, 9Windows XPDevice Driver Rollback, 49Files and Settings Transfer Wizard, 26Hardware Troubleshooter, 49Hyper-Threading,

14 Setting Up and Using Your Computerwww.dell.com | support.dell.comSetting Up Your Internet ConnectionTo set up an AOL or MSN connection:1Save and cl

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Setting Up and Using Your Computer 15Playing CDs and DVDs NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray cl

16 Setting Up and Using Your Computerwww.dell.com | support.dell.comA DVD player includes the following basic buttons:For more information on playing

Setting Up and Using Your Computer 17Adjusting the PictureIf an error message notifies you that the current resolution and color depth are using too m

18 Setting Up and Using Your Computerwww.dell.com | support.dell.com4To copy the CD or DVD:•If you have one CD or DVD drive, ensure that the settings

Setting Up and Using Your Computer 19Using a Media Card Reader (Optional)Use the Media Card Reader to transfer data directly to your computer.The Medi

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates

20 Setting Up and Using Your Computerwww.dell.com | support.dell.comTo use the Media Card Reader:1Check the media or card to determine the proper orie

Setting Up and Using Your Computer 21Connecting One Monitor With a VGA Connector and One Monitor With a DVI Connector1Follow the procedures in "B

22 Setting Up and Using Your Computerwww.dell.com | support.dell.comChanging the Display Settings1After you connect the monitor(s) or TV, turn on the

Setting Up and Using Your Computer 23Network Setup WizardThe Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you thro

24 Setting Up and Using Your Computerwww.dell.com | support.dell.comHibernate ModeHibernate mode conserves power by copying system data to a reserved

Setting Up and Using Your Computer 25•Presentation — If you want your computer to run without interruption (using no power conservation).•Minimal Powe

26 Setting Up and Using Your Computerwww.dell.com | support.dell.comHyper-ThreadingHyper-Threading is an Intel® technology that can enhance overall co

Solving Problems 27Solving ProblemsTroubleshooting TipsFollow these tips when you troubleshoot your computer:• If you added or removed a part before t

28 Solving Problemswww.dell.com | support.dell.comCD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is normal and may cause noise,

Solving Problems 29Hard drive problemsE-Mail, Modem, and Internet Problems CAUTION: Before you begin any of the procedures in this section, follow th

Contents 3ContentsFinding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Setting Up and Using Your ComputerSetting Up a Pri

30 Solving Problemswww.dell.com | support.dell.comError MessagesIf the message is not listed, see the documentation for the operating system or the pr

Solving Problems 31Media Card Reader ProblemsNOT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND TRY AGAIN — Close all windows and open the progr

32 Solving Problemswww.dell.com | support.dell.comKeyboard Problems CAUTION: Before you begin any of the procedures in this section, follow the safet

Solving Problems 33A program stops respondingA program crashes repeatedly NOTE: Software usually includes installation instructions in its documentat

34 Solving Problemswww.dell.com | support.dell.comOther software problemsMemory Problems CAUTION: Before you begin any of the procedures in this sect

Solving Problems 35Mouse Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Prod

36 Solving Problemswww.dell.com | support.dell.comNetwork Problems CAUTION: Before you begin any of the procedures in this section, follow the safety

Solving Problems 37Printer Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Pro

38 Solving Problemswww.dell.com | support.dell.comScanner Problems CAUTION: Before you begin any of the procedures in this section, follow the safety

Solving Problems 39Sound and Speaker Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located

4 Contents2 Solving ProblemsTroubleshooting Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Battery Problems . . . . . . . . . . . . .

40 Solving Problemswww.dell.com | support.dell.comNo sound from headphonesVideo and Monitor Problems CAUTION: Before you begin any of the procedures

Solving Problems 41If the screen is difficult to readCHECK THE MONITOR SETTINGS — See the monitor documentation for instructions on adjusting the cont

42 Solving Problemswww.dell.com | support.dell.comC7565bk1.book Page 42 Wednesday, January 26, 2005 1:37 PM

Troubleshooting Tools 43Troubleshooting ToolsDiagnostic Lights CAUTION: Before you begin any of the procedures in this section, follow the safety ins

44 Troubleshooting Toolswww.dell.com | support.dell.comMemory modules are detected, but a memory failure has occurred.• If you have two or more memory

Troubleshooting Tools 45No memory modules are detected.• If you have two or more memory modules installed, remove the modules, reinstall one module (s

46 Troubleshooting Toolswww.dell.com | support.dell.comDell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the s

Troubleshooting Tools 472If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down

48 Troubleshooting Toolswww.dell.com | support.dell.com4Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and rest

Troubleshooting Tools 49Using Windows XP Device Driver RollbackIf a problem occurs on your computer after you install or update a driver, use Windows

Contents 53 Troubleshooting ToolsDiagnostic Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Dell Diagnostics. . . . . . . . . . .

50 Troubleshooting Toolswww.dell.com | support.dell.com4In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my compute

Troubleshooting Tools 514Select a restore point and click Next. If a calendar date has only one restore point, then that restore point is automaticall

52 Troubleshooting Toolswww.dell.com | support.dell.comTo use PC Restore:1Turn on the computer.During the boot process, a blue bar with www.dell.com a

Removing and Installing Parts 53Removing and Installing PartsBefore You BeginThis chapter provides procedures for removing and installing the componen

54 Removing and Installing Partswww.dell.com | support.dell.comBefore Working Inside Your ComputerUse the following safety guidelines to help protect

Removing and Installing Parts 55Front View of the Computer231045911867112C7565bk1.book Page 55 Wednesday, January 26, 2005 1:37 PM

56 Removing and Installing Partswww.dell.com | support.dell.com1 cover latch release Use this latch to remove the cover. See "Removing the Compu

Removing and Installing Parts 57Back View of the Computer23175486C7565bk1.book Page 57 Wednesday, January 26, 2005 1:37 PM

58 Removing and Installing Partswww.dell.com | support.dell.com1 power connector Insert the power cable.2 sound card connectors (5)• Line-in connector

Removing and Installing Parts 59Removing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instru

6 ContentsDrive Panels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76Removing the Drive Panel. . . . . . . . . . . . . . . . . . .

60 Removing and Installing Partswww.dell.com | support.dell.com4Locate the three hinge tabs on the bottom edge of the computer.5Grip the sides of the

Removing and Installing Parts 61System Board Componentsmemory module connectors (1, 2, 3, 4)main power connectorprocessor and heat sink connectorfan c

62 Removing and Installing Partswww.dell.com | support.dell.comMemoryYou can increase your computer memory by installing memory modules on the system

Removing and Installing Parts 63 NOTE: Memory purchased from Dell is covered under your computer warranty. NOTICE: If you remove your original memory

64 Removing and Installing Partswww.dell.com | support.dell.com3Press out the securing clip at each end of the memory module connector.4Align the notc

Removing and Installing Parts 656Replace the computer cover. NOTICE: To connect a network cable, first plug the cable into the network device and the

66 Removing and Installing Partswww.dell.com | support.dell.comYour Dell™ computer provides the following slots for PCI and PCI Express cards:• Two PC

Removing and Installing Parts 672Gently push the release tab on the card retention door from the inside to pivot the door open. Because the door is ca

68 Removing and Installing Partswww.dell.com | support.dell.com7Before you close the card retention door, ensure that:• The tops of all cards and fill

Removing and Installing Parts 698Close the card retention door by snapping it into place to secure the card(s). NOTICE: Do not route card cables over

Contents 7Clearing Forgotten Passwords . . . . . . . . . . . . . . . . . . . . . . 112Clearing CMOS Settings. . . . . . . . . . . . . . . . . . . .

70 Removing and Installing Partswww.dell.com | support.dell.com6Remove the card’s driver from the operating system.7If you removed a sound card:aEnter

Removing and Installing Parts 712Gently push the release tab on the card retention door from the inside to pivot the door open. Because the door is ca

72 Removing and Installing Partswww.dell.com | support.dell.com6Prepare the card for installation.See the documentation that came with the card for in

Removing and Installing Parts 739If you replaced a card that was already installed in the computer and you removed the retention mechanism, you may re

74 Removing and Installing Partswww.dell.com | support.dell.com NOTICE: Do not route card cables over or behind the cards. Cables routed over the car

Removing and Installing Parts 75bConnect the network cable to the add-in network adapter’s connectors. Do not connect the network cable to the integra

76 Removing and Installing Partswww.dell.com | support.dell.comDrive Panels CAUTION: Before you begin any of the procedures in this section, follow t

Removing and Installing Parts 773By pushing from the inside and pivoting the drive panel to the left, you can release the drive panel from its side hi

78 Removing and Installing Partswww.dell.com | support.dell.com1Align the tabs slots with the drive-panel insert tabs and seat the drive panel insert

Removing and Installing Parts 79DrivesYour computer supports a combination of these devices:• Up to two serial ATA drives• One FlexBay drive (floppy d

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80 Removing and Installing Partswww.dell.com | support.dell.comConnecting Drive CablesWhen you install a drive, you connect two cables—a DC power cabl

Removing and Installing Parts 81Connecting and Disconnecting Drive CablesWhen removing an IDE drive data cable, grasp the colored pull tab and pull un

82 Removing and Installing Partswww.dell.com | support.dell.com NOTICE: If you are replacing a hard drive that contains data you want to keep, back u

Removing and Installing Parts 833Press in on the blue tabs on each side of the drive and slide the drive up and out of the computer.Installing a Hard

84 Removing and Installing Partswww.dell.com | support.dell.com5Check all connectors to be certain that they are properly cabled and firmly seated.6Re

Removing and Installing Parts 855Gently slide the new drive (second hard drive) into place until you hear a click or feel the drive securely installed

86 Removing and Installing Partswww.dell.com | support.dell.com3Disconnect the power and data cables from the back of the floppy drive. NOTE: If you

Removing and Installing Parts 87Installing a Floppy Drive NOTE: In the event the replacement or new floppy drive does not have the shoulder screws, u

88 Removing and Installing Partswww.dell.com | support.dell.com1Follow the procedures in "Before You Begin" on page 53."2Remove the dri

Removing and Installing Parts 896If you are installing a new floppy drive rather than replacing a drive, remove the drive-panel inserts (see page 85).

Finding Information 9Finding Information NOTE: Additional documentation may be included with your computer, depending on your country.What Are You Lo

90 Removing and Installing Partswww.dell.com | support.dell.comRemoving a Media Card Reader CAUTION: Before you begin any of the procedures in this s

Removing and Installing Parts 916While pushing on the back of the drive, remove the Media Card Reader by sliding and holding the drive latch release d

92 Removing and Installing Partswww.dell.com | support.dell.comInstalling a Media Card Reader CAUTION: Before you begin any of the procedures in this

Removing and Installing Parts 938Insert the Media Card Reader by sliding and holding the drive release latch downward. Then, slide the drive in to sea

94 Removing and Installing Partswww.dell.com | support.dell.comRemoving a CD/DVD Drive1Follow the procedures in "Before You Begin" on page 5

Removing and Installing Parts 955Remove the CD/DVD drive by sliding and holding the drive release latch downward. Then, slide the drive out of the com

96 Removing and Installing Partswww.dell.com | support.dell.com3Gently slide the drive into place until you hear a click or feel the drive securely in

Removing and Installing Parts 974Connect the power and data cables to the drive.5Check all cable connections, and fold cables out of the way to provid

98 Removing and Installing Partswww.dell.com | support.dell.comBatteryReplacing the Battery CAUTION: Before you begin any of the procedures in this s

Removing and Installing Parts 995Insert the new battery into the socket with the side labeled "+" facing up, and snap the battery into place