Dell OptiPlex GX240 User Manual download pdf (Page 209)

Solving Problems 207

Basic Checks:

• Ensure that the application program is compatible with the operating

system installed in your computer and that your computer meets the

minimum hardware requirements needed to run the software.

• Ensure that you properly installed and configured the application

program. Reinstall the program if necessary.

• Consult the software documentation or contact the software

manufacturer for detailed troubleshooting information on a particular

application program.

• Ensure that you have not made an error while entering data.

• Make sure that problems are not caused by a virus — Use a virus-

scanning application program to check the floppy disks or CDs.

• Verify that the program’s device drivers do not conflict with certain

application programs.

• Confirm that a problem is software-related by running the System

Board Devices tests in the Dell Diagnostics. If all tests run

successfully, the error condition may be related to a software problem.

• Ensure that the use of terminate-and-stay-resident (TSR) programs

has not resulted in a memory conflict.

• Remove or confirm the possibility of a program conflict by rebooting

your computer.

• Make sure that a hardware conflict does not exist between devices.

Operating System Compatibility

Make sure the computer's operating environment is set up to accommodate

the application programs you use. Whenever you change the operating

environment parameters, you may also affect the successful operation of the

application programs. Sometimes, after modifying the operating

environment, you may need to reinstall a program that no longer runs

properly.

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Dell OptiPlex GX240 User Manual Page 209