Dell OptiPlex GX520 User Manual Page 188
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Lockups and Software Problems
The computer does not start up
The computer stops responding
A program stops responding
A program crashes repeatedly
A solid blue screen appears
Check for software and hardware conflicts
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
NOTE: If you installed a unique image on your computer or if you had to reinstall your operating system, run the DSS utility. DSS is available on your
Drivers and Utilities CD and at support.dell.com.
NOTE: You must use Microsoft
®
Windows
®
XP Service Pack 1 or later when you reinstall Windows XP.
Check the Diagnostic Lights
Ensure that the power cable is firmly connected to the computer and to the electrical outlet
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
Turnthecomputeroff— If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold
the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.
Endtheprogram—
1. Press <Ctrl><Shift><Esc> simultaneously.
2. Click Applications.
3. Click the program that is no longer responding.
4. Click End Task.
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
Checkthesoftwaredocumentation— If necessary, uninstall and then reinstall the program.
Ensure that the original installed version of Windows XP is installed on your computer
Turnthecomputeroff— If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold
the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.
- Mini Tower Computer 1
- Desktop Computer 1
- Small Form Factor Computer 1
- Advanced Features 2
- Security 3
- Password Protection 3
- System Password 4
- Administrator Password 5
- System Setup 6
- System Setup Options 7
- Boot Sequence 9
- Booting to a USB Device 10
- Clearing CMOS Settings 12
- Hyper-Threading 12
- Power Management 13
- Battery 14
- Before You Begin 16
- Chassis Intrusion Switch 20
- Cleaning Your Computer 23
- Desktop Computer 26
- Finding Information 27
- Operating System CD 28
- Getting Help 30
- Problems With Your Order 31
- Product Information 31
- Before You Call 32
- Contacting Dell 32
- Glossary 41
- Memory 53
- Removing Memory 54
- Mini Tower Computer 59
- PCI Express Cards 67
- Removing a PCI Express Card 69
- Removing a Hard Drive 76
- Adding a Second Hard Drive 78
- Drive-Panel Inserts 79
- Power Supply 101
- DC Power Connectors 102
- DC Power Connector P2 103
- DC Power Connector P4 103
- DC Power Connector P7 103
- FCC Notices (U.S. Only) 109
- Drivers 113
- Creating a Restore Point 114
- Before You Begin 115
- Reinstalling Windows XP 116
- Removing the System Board 118
- Desktop System Board Screws 119
- Replacing the System Board 120
- Desktop Computer 121
- Back View 122
- Back-Panel Connectors 122
- Inside Your Computer 123
- System Board Components 124
- Jumper Settings 124
- PCI Cards 126
- Removing a PCI Card 127
- Serial Port Adapters 132
- Drives 136
- CD/DVD Drive 137
- Installing a CD/DVD Drive 138
- Floppy Drive 139
- Installing a Floppy Drive 140
- Hard Drive 141
- Installing a Hard Drive 142
- I/O Panel 144
- Processor 146
- Installing the Processor 147
- DC Power Connector P3 152
- DC Power Connector P5 and P6 152
- Back to Contents Page 157
- Front View 158
- PCI Cards 163
- Abbreviations and Acronyms 185
- Small Form Factor Computer 185
- Solving Problems 186
- Keyboard Problems 187
- A program stops responding 188
- A program crashes repeatedly 188
- A solid blue screen appears 188
- Memory Problems 189
- Mouse Problems 189
- Network Problems 190
- Power Problems 190
- Printer Problems 191
- Restoring Default Settings 192
- Sound and Speaker Problems 192
- Video and Monitor Problems 193
- Mini Tower Computer 204
- Dell Diagnostics 206
- System Lights 207
- Diagnostic Lights 208
- Beep Codes 209
- Error Messages 210
- Microsoft 212
- Windows 212
- Warranty 223
- Adding User Accounts 225
- Fast User Switching 225
- Network Setup Wizard 225
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