Dell OptiPlex GX520 User Manual Page 189
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Other software problems
Memory Problems
Fill out the Diagnostics Checklist as you complete these checks.
Mouse Problems
Checkthesoftwaredocumentationorcontactthesoftwaremanufacturerfortroubleshootinginformation—
l Ensure that the program is compatible with the operating system installed on your computer.
l Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation
for information.
l Ensure that the program is installed and configured properly.
l Verify that the device drivers do not conflict with the program.
l If necessary, uninstall and then reinstall the program.
Back up your files immediately
Use a virus-scanning program to check the hard drive, floppy disks, or CDs
Save and close any open files or programs and shut down your computer through the Start menu
Run the Dell Diagnostics— If all tests run successfully, the error condition is related to a software problem.
NOTE: Your computer might emit a series of beeps (beep code) during start-up if the monitor cannot display errors or problems. This series of beeps
identifies a problem. See "Beep Codes" for more information.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
Ifyoureceiveaninsufficientmemorymessage—
l Save and close any open files and exit any open programs you are not using to see if that resolves the problem.
l See the software documentation for minimum memory requirements. If necessary, install additional memory.
l Reseat the memory modules to ensure that your computer is successfully communicating with the memory.
l Run the Dell Diagnostics.
Ifyouexperienceothermemoryproblems—
l Reseat the memory modules to ensure that your computer is successfully communicating with the memory.
l Ensure that you are following the memory installation guidelines.
l Run the Dell Diagnostics.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
Checkthemousecable—
1. Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins.
2. Remove mouse extension cables, if used, and connect the mouse directly to the computer.
3. Shut down the computer, reconnect the mouse cable as shown in the Quick Reference Guide for your computer, and then restart the
computer.
Restartthecomputer—
- Mini Tower Computer 1
- Desktop Computer 1
- Small Form Factor Computer 1
- Advanced Features 2
- Security 3
- Password Protection 3
- System Password 4
- Administrator Password 5
- System Setup 6
- System Setup Options 7
- Boot Sequence 9
- Booting to a USB Device 10
- Clearing CMOS Settings 12
- Hyper-Threading 12
- Power Management 13
- Battery 14
- Before You Begin 16
- Chassis Intrusion Switch 20
- Cleaning Your Computer 23
- Desktop Computer 26
- Finding Information 27
- Operating System CD 28
- Getting Help 30
- Problems With Your Order 31
- Product Information 31
- Before You Call 32
- Contacting Dell 32
- Glossary 41
- Memory 53
- Removing Memory 54
- Mini Tower Computer 59
- PCI Express Cards 67
- Removing a PCI Express Card 69
- Removing a Hard Drive 76
- Adding a Second Hard Drive 78
- Drive-Panel Inserts 79
- Power Supply 101
- DC Power Connectors 102
- DC Power Connector P2 103
- DC Power Connector P4 103
- DC Power Connector P7 103
- FCC Notices (U.S. Only) 109
- Drivers 113
- Creating a Restore Point 114
- Before You Begin 115
- Reinstalling Windows XP 116
- Removing the System Board 118
- Desktop System Board Screws 119
- Replacing the System Board 120
- Desktop Computer 121
- Back View 122
- Back-Panel Connectors 122
- Inside Your Computer 123
- System Board Components 124
- Jumper Settings 124
- PCI Cards 126
- Removing a PCI Card 127
- Serial Port Adapters 132
- Drives 136
- CD/DVD Drive 137
- Installing a CD/DVD Drive 138
- Floppy Drive 139
- Installing a Floppy Drive 140
- Hard Drive 141
- Installing a Hard Drive 142
- I/O Panel 144
- Processor 146
- Installing the Processor 147
- DC Power Connector P3 152
- DC Power Connector P5 and P6 152
- Back to Contents Page 157
- Front View 158
- PCI Cards 163
- Abbreviations and Acronyms 185
- Small Form Factor Computer 185
- Solving Problems 186
- Keyboard Problems 187
- A program stops responding 188
- A program crashes repeatedly 188
- A solid blue screen appears 188
- Memory Problems 189
- Mouse Problems 189
- Network Problems 190
- Power Problems 190
- Printer Problems 191
- Restoring Default Settings 192
- Sound and Speaker Problems 192
- Video and Monitor Problems 193
- Mini Tower Computer 204
- Dell Diagnostics 206
- System Lights 207
- Diagnostic Lights 208
- Beep Codes 209
- Error Messages 210
- Microsoft 212
- Windows 212
- Warranty 223
- Adding User Accounts 225
- Fast User Switching 225
- Network Setup Wizard 225
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