Dell XPS 710 User Manual Page 86
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- TROUBLESHOOTING
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Solving Problems
Dell™XPS™710Owner'sManual
Troubleshooting Tips
Follow these tips when you troubleshoot your computer:
l If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed.
l If a peripheral device does not work, ensure that the device is properly connected.
l If an error message appears on the screen, write down the exact message. This message may help support personnel diagnose and fix the problem(s).
If an error message occurs in a program, see the program's documentation.
Battery Problems
Drive Problems
Troubleshooting Tips
Battery Problems
Drive Problems
E-Mail, Modem, and Internet Problems
Error Messages
IEEE 1394 Device Problems
Keyboard Problems
Lockups and Software Problems
Memory Problems
Mouse Problems
Network Problems
Power Problems
Printer Problems
Scanner Problems
Sound and Speaker Problems
Video and Monitor Problems
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type
recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
Replace the battery — If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date
displays during start-up, replace the battery (see Replacing the Battery). If the battery still does not work properly, contact Dell (see
Contacting Dell).
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
Ensure that Microsoft®Windows®Recognizes the drive — Click Start, then click My Computer. If the floppy, CD, or DVD drive is not listed,
perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing
the drive.
Test the drive —
l Insert another floppy disk, CD, or DVD to eliminate the possibility that the original drive is defective.
l Insert a bootable floppy disk and restart the computer.
Clean the drive or disk —
See Cleaning Your Computer.
Check the cable connections
- Abbreviations and Acronyms 1
- Appendix 2
- System Setup 5
- System Setup Options 6
- Boot Sequence 10
- Clearing CMOS Settings 11
- Cleaning Your Computer 12
- FCC Notices (U.S. Only) 13
- Contacting Dell 14
- Finding Information 24
- Operating System CD 25
- Back to Contents Page 26
- Glossary 27
- Before You Begin 35
- Inside View of Your Computer 36
- System Board Components 37
- Memory 38
- Installing Memory 39
- Cards 40
- Drives 48
- Hard Drive 49
- Installing a Hard Drive 50
- Drive Panel 52
- Floppy Drive 53
- Installing a Floppy Drive 54
- Media Card Reader 55
- CD/DVD Drive 57
- Removing a CD/DVD Drive 58
- Installing a CD/DVD Drive 59
- Processor Airflow Shroud 60
- Processor 61
- Installing the Processor 62
- Battery 63
- Optimizing Performance 66
- Front View 67
- Front I/O Connectors 68
- Back View 68
- Back I/O Connectors 69
- Connecting Monitors 71
- Connecting a TV 73
- RAID Level 0 Configuration 74
- RAID Level 1 Configuration 75
- Using Nvidia MediaShield 76
- Creating a RAID Array 77
- Deleting a RAID Array 77
- Playing CDs and DVDs 78
- Adjusting the Volume 79
- Copying CDs and DVDs 80
- Helpful Tips 81
- Network Setup Wizard 82
- Power Management 83
- Hibernate Mode 84
- Power Options Properties 84
- Advanced Tab 85
- Hibernate Tab 85
- Solving Problems 86
- CD and DVD drive problems 87
- Hard drive problems 87
- Error Messages 88
- IEEE 1394 Device Problems 89
- Keyboard Problems 89
- A program stops responding 90
- A program crashes repeatedly 90
- A solid blue screen appears 90
- Other software problems 90
- Memory Problems 91
- Mouse Problems 91
- Network Problems 91
- Power Problems 92
- Printer Problems 92
- Scanner Problems 93
- Sound and Speaker Problems 94
- Video and Monitor Problems 94
- The image quality is poor 95
- Advanced Troubleshooting 97
- Dell Diagnostics 98
- Dell Diagnostics Main Menu 99
- Drivers 100
- Creating a Restore Point 102
- Before You Begin 103
- Reinstalling Windows XP 103
- Windows XP Setup 104
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