Dell Inspiron 3700 User Manual download pdf (Page 158)

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SystemCodesandMessages:Dell™Inspiron™3700SystemReference

Error Messages

Your application programs, operating system, and the computer itself can identify problems and alert you to them. When this occurs, a message

may appear on the computer's display or on an external monitor (if one is attached), or a flash code may be emitted.

If an error message appears on the display or external monitor, make a note of the message. For an explanation of the message and suggestions

for correcting any errors, see Table 1. The messages are listed alphabetically.

Table 1. System Error Messages

Error Messages

System Flash Codes

NOTES: If the message is not listed in Table 1, see the documentation for the application program that was running at the

time the message appeared and/or the operating system documentation for an explanation of the message and a

recommended action.

When Table 1 suggests that you run a Dell Diagnostics test, refer to "Running the Dell Diagnostics" in Chapter 3 of the

Reference and Troubleshooting Guide for instructions. When Table 1 suggests that you call Dell for technical assistance,

refer to "Contacting Dell" in the system Help for instructions. When Table 1 suggests that you enable or disable a System

Setup program option, refer to System Setup Program.

Message

Cause

Action

Auxiliary device

failure

The touch pad, track stick, or external

Personal System/2 (PS/2) mouse may be

faulty.

If you are using an external mouse only, check the connection

for a loose or improperly connected cable. If the problem

persists, enable the Pointing Device option. For

information, see "Page 2 Options of the System Setup

Program." If the problem persists, call Dell for technical

assistance.

Bad command or file

name

The command you entered does not exist or

is not in the pathname you specified.

Make sure that you have typed the command correctly,

placed spaces in the proper location, and used the correct

pathname.

Cache disabled due to

failure

The primary cache internal to the

microprocessor has failed.

Call Dell for technical assistance.

CD-ROM drive controller

failure 1

The CD-ROM drive does not respond to

commands from the computer.

Turn off the computer, remove the drive, and boot the

computer from a bootable diskette. Then turn off the

computer again, reinstall the drive, and reboot the computer.

If the problem persists, try another drive. Then run the CD-

ROM Drive tests in the Dell Diagnostics.

Data error

The diskette or hard-disk drive cannot read

the data.

Run the appropriate utility to check the file structure of the

diskette drive or hard-disk drive. See the documentation that

came with your operating system.

Decreasing available

memory

One or more memory modules may be faulty

or improperly seated.

Reseat the memory modules and, if necessary, replace them.

Disk C: failed

initialization

The hard-disk drive failed initialization.

Run the IDE Devices tests in the Dell Diagnostics.

Diskette drive 0 seek

failure

A cable may be loose, or the system

configuration information may not match the

hardware configuration.

Run the Diskette tests in the Dell Diagnostics. If error is not

corrected, have the cables checked by an authorized service

technician.

Diskette read failure

A cable may be loose, or the diskette may

be faulty.

If the diskette-drive access indicator lights up, try a different

diskette.

Diskette subsystem

reset failed

The diskette drive controller may be faulty.

Run the Diskette tests in the Dell Diagnostics.

Diskette write-

protected

Because the diskette is write-protected, the

operation cannot be completed.

Slide the write-protect notch up.

Drive not ready

No diskette is in the diskette drive, or no

hard-disk drive is in the media bay. The

Put a diskette in the drive bay, or push the diskette all the way

into the drive until the eject button pops out. Or, install a hard-

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